Wonderful experience! Got a beautiful bracelet and was cared for the entire time! Looking for a bag next ;) read more

Hermès - Belt bracelet with diamonds - Women's Clothing Near Me - Honolulu, Hawaii

The team here is much friendlier than other Hermès boutiques I've been to. Danny Zeng was helped us find exactly what we needed. We were on a mission for a wallet so we didn't stay long, but the experience was positive & we can't wait to come back on our next Hawaii trip. read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

The customer service we received from this store was very disturbing. My husband is African American and I'm Filipina and It was apparent that we were racially profiled by the staff because they looked at us as if they're telling us that we don't belong in their store. There were about 6 sales people that were not doing anything but none of them offered to assist us. Finally, someone said that if we have any questions to let them know. Over the last year, we've visited Hermes stores in Zurich Switzerland, Milan Italy, Lisbon Portugal, Tokyo Japan and we were treated warmly and with respect in each location. It was really a BIG surprise that we were treated the worst in our own country especially in Waikiki Hawai!!! read more

My first time ever gone in a Hermes store. I went in without any expectations. I wanted to get some shoes and met a SA. She was so friendly and helpful. She did not judge me as I only went in wearing yoga pants and tank top. I bought 2 pairs of shoes and a dress. Told her I am looking for a Birkin 30 Etoupe color. She called me a couple days later and got me the Birkin 30 that I want. My first time and I score a Birkin without waiting. This has been the best experience. Already made plans to go back again in a few months. read more

Came here one afternoon as a walk-in searching of a new Birkin bag for my girlfriend. Was lucky enough there was no line. Everyone in the store was very attentive. They immediately asked if need help to find something. I told them I was just interested in getting my girlfriend a Hermes Birkin bag for her birthday. I went in to try out a different varieties of Hermes products that l'm already familiar with and they also presented the ones they just released this season. I left completely blowed away with a Birkin, some men belts, some casual men's clothing and ties. When i went to pay, the sales-manger made me super comfortable and pleasurable. read more

This Hermès is located at The Royal Hawaiian, and their window display is what caught my eye while we were walking around. The store is spacious, bright, and a selection that is well-curated. The SAs are friendly and helpful! +friendly SAs +located at The Royal Hawaiian read more

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My favorite Hermès location and I have the most wonderful SA! I always make a point to see him whenever I'm in Hawaii and he has helped me with lots of purchases. I love how big and bright this store is. I've been to the Ala Moana location but that one is a bit darker. My SA Elvin has always been friendly and treated my partner and I nicely. We've been to other locations across the US where they treat you so rudely. Elvin always responds quickly via text and he has made some of my wishes come true! Will be back soon!! read more

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Good thing about walking to Hermes is everyone's there polite and I'm invisible. I can see any of their stuff as much as I can without anyone bothering me. I enter to this store on a second floor then walk out on a first floor with staff greeting me at the end. read more

Excellent experience Walked in after dinner and browsed for a bit we were assisted by Yuki who provided me with excellent service, pleasant and professional. He Helped me find exactly what I was looking for, for a seamless transaction. Gift wrapped my new goodies to perfection. Great selection and exceptional customer care. 3 levels, everything from fragrance to ready to wear. Great selection at this location. elevator access. read more

Hermès - Hydrating while we shop - Women's Clothing Near Me - Honolulu, Hawaii

I wish I could say my experience was good here but I was left feeling pretty awful. I've purchased from several other Hermes locations and have had great experiences. I don't dress poorly. I am always polite. I saw they didn't close until 9pm. Came here around 7:40PM. I was waved to come in. Then I was ignored...everyone was on their phone. I had to ask for help and then was passed to another rep....who seemed like he didn't want to help me. It made me feel like why did they want me to come in the first place if they were going to treat me like this? Was it because of my ethnicity? Because I'm a dark skinned Asian? I thought-couldn't be....but when I saw other people come in after me that were the opposite....they were greeted right away, everyone rushed to help them....so yes, I do feel I experienced racism. The rep I was with was on his phone the entire time too. It took me 5 minutes for my purchase and the experience was not great at all. Im pretty disappointed in the customer service. read more

The biggest Hermes store I've ever been to! All the staff are super sweet- you can't go wrong for shopping here! I came in for twillys and there were a lot of options compared to my home store. Would definitely come back again! read more

I had an amazing shopping experience with Joyo at Hermès! He was attentive, knowledgeable, and went above and beyond to get me exactly what I wanted. His exceptional service made the entire experience smooth and enjoyable. Highly recommend him! read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

High end. High class. Great quality. Great location with real quality. Appreciate the window art and design of the store. Touch of Hawaii and all Hermès! The name speaks for itself. read more

Hermès - $$$$ - Women's Clothing Near Me - Honolulu, Hawaii

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Great service and follow up from Ellie for the past few months. We were looking for bracelets that would fit my itty bitty wrist which was proving to be incredibly difficult. However, Ellie was patient and didn't give up. During our most recent trip this month, we finally found success in the form of the Kelly Gourmette. So in love w/ my new bracelet! We were also lucky to find a pair of the Day Sneakers in my size (35). Another thing to note - the service is better here compared to the Ala Moana store. The SAs at Ala Moana didn't want to help us because we were dressed down - like hello, we're tourists in Hawaii so of course we would be dressed casually. read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

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I never dress nicely when I go to fancy shops because I wanna see who will take care of me and greet me and no one really did they assumed I was with another party however I was alone and waiting for at least 15 minutes for someone to help me with a simple purchase, he definitely felt embarrassed at the end. read more

This is a lovely store at the Royal Hawaiian shopping center. Derrick is my SA and he is absolutely wonderful! He will find me what I want. We are always treated wonderfully when we shop here. We are given sparkling water and taken to a private area so me and my girlfriends can shop! Parking is validated. The store has multiple floors, clean bathrooms, and wonderful displays. You can sample a fragrance in their restroom. If you go here ask for Derrick you won't be disappointed! read more

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What truly sets this boutique apart is the amazing customer service. (Unlike other stores that we've been to) The staff are incredibly friendly, helpful, and genuinely passionate about what they do. They take the time to get to know you, offer honest styling tips, and make the whole shopping experience feel personal and fun -- not rushed or pushy. I jalso want to share how grateful we are for Jia Jia. She's a fantastic SA. Her kindness, patience, and genuine passion in helping us truly shine through in everything she does. read more

The Waikiki location is officially my favorite Hermes store. The SAs are extremely friendly and helpful, which has been a stark contrast to what one typically experiences at Hermes. I feel like usually the SAs just follow you around silently and don't really offer to help unless you make the first move. This is the first Hermes I've been to where not just one, but multiple SAs offered to assist me before I had to approach anyone. My SA was a dream and I felt nothing but positive vibes from her. She made my experience at Hermes and I would happily fly from the Bay to Hawaii just to have her assist me with any of my Hermes needs. The only thing I don't love about these high end stores is asking clients if they want to pay 15 cents for a bag. I get that it's a state regulation and I'm all for being eco-friendly, but let's be real. We know these luxury brands can afford 15 cents for customers spending hundreds if not thousands of dollars. It honestly just cheapens the experience a bit. Part of the fun is in the packaging! read more

I had the best experience here when I visited. Derrick was kind, fun, and lovely. We chatted about all sorts of things and he helped give me his advice and input when I was torn between two pieces. His kindness and smile is contagious. I really enjoyed my experience in the Waikiki store and it's all because of how awesome Derrick is. Thank you! :) read more

Had an amazing experience at Hermès Waikiki! Joyo was fantastic--super helpful, knowledgeable, and made the whole shopping experience so much fun with his great sense of humor. He took the time to assist me in finding what I was looking for and made the process enjoyable from start to finish. Exceptional service from the entire store and a wonderful atmosphere--I'll definitely be back! read more

Wow, I keep striking out at the Waikiki Hermes with the workers. Seriously, they always act so snooty! It's so unbelievable and unnecessary. Took my friend who is visiting the island to this location because the Ala moana location does not have Apple Watch straps. Would've gone to the Ala Moana store otherwise because they are so much nicer there. Ugh. Like I've said before, I shop there, they work there. So silly. The SA's name was Lauren I think. She acted like she owned the store. So funny. Go to the Ala Moana store! read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

We went here Hermes in Waikiki to get a few things and saw Joyo aka Anh Hai. He is so friendly and helpful and know just what you want and needs. It was a pleasant to meet Anh Hai (Joyo) and have him help me. Anh Hai even keep a record of my wishes and make them come true. Every SA here are so nice and sweet, accommodating and very flexible. read more

The purpose of this location is obviously to cater towards tourists but then they're super rude when you walk in dressed like a tourist and not in flashy fancy clothes. Literally observed their employees check every customer out from head to toe to see what they're wearing, and they even made a disgusted face when someone wasn't wearing all name brands. We literally have bought so many things from Hermes over the years and have an account with them, but we were just visiting so we didn't pack super fancy clothes with us. We walked in with every intention to buy something because of the lower sales tax compared to back home but with their judging attitude and rudeness we decided we would not entertain them whatsoever and walked out. Sad how arrogant these brands have gotten. Never had an experience to this extent at any other Hermes location. read more

This review is based upon my visit to this store in June of 2022. Like most people, I had to wait in line since I had no appointment. After a fun happy hour at nearby Maui Brewing Company, my husband and I decided to wait in line since the line wasn't too long at 4PM. The wait was under 15 minutes. We were greeted by an SA who made us feel welcomed and helped us with everything we needed. Prior to this visit, I had only bought small items online and never been to an actual store. We went in there knowing I will only buy a pair of sandals. With liquid courage, I asked the SA if they had an Evelyne in stock. Surprisingly, they had one available(in the size and color that I wanted) I guess it's a no brainer right? I hope that all my future visits to any Hermes store would at least be half as good as my experience here. read more

Hermès - Oasis, a twilly, and an Evelyne. - Women's Clothing Near Me - Honolulu, Hawaii

I made a complaint about the Hermes shop at Ala Moana Center for there poor customer service skills but the store on Kalakaua was a complete opposite experience! Unlike waiting and looking around for 10 mins or so without an even simple gesture of saying hello by any of the staff, as soon as I walked into the Waikiki boutique I was greeted and helped despite it being busy. If you are going to shop at Hermes I recommend this location, not the one at Ala Moana. I was happy to purchase an item after being assisted properly. read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

Super rude service. We went into do an exchange as it was my fathers birthday gift and actual birthday today, they clearly did not want to help us. The lady comes up to me and says it shows they have one in his size but she cant find it so I asked her okay what does that mean and she goes I dont know and walks off.. lol Left a bad taste for my dads bday experience. We were going to look at fine jewelry for my mom too. Oh well headed to the ala moana center Hermes now read more

During our vacation to Oahu I wanted to get a little something from the Hermès boutique to commemorate the trip. The staff was very friendly. We waited maybe 5 minutes to get into the store (due to current conditions) and straight away I was helped by a very nice SA. I wanted to get a twilly for one of my H bags and she was very helpful in showing me their selection. The store is very beautiful, and basically all of the stores that line this street are excellent. Maybe it is the Hawaiian spirit, but I found that staff were very warm and welcoming here. I would return for sure and highly recommend this location for anyone that loves and appreciates the Hermès brand. read more

Hermès - Hermès Royal Hawaiian Center location (2201 Kalakaua Ave Suite 106, Honolulu) - Women's Clothing Near Me - Honolulu, Hawaii

We came to Oahu to enjoy our honeymoon. I don't normally leave reviews, but I just wanted to say how wonderful it has been visiting this store a few times and working with -Ellen! she is an absolute dream! She is so friendly, helpful, and knowledgeable about the brand, so she makes shopping a true joy. She'll also suggest pieces she thinks you'll like based on what she learns about your preferences, but doesn't pressure you into buying anything. If you're able to get an appointment (during COVID) I definitely recommend asking. read more

Hermès - Absolutely love it! - Women's Clothing Near Me - Honolulu, Hawaii

My wife and I like to go to this store when we are in town. I was not born here but have roots here and this island feels like home. When we first came to this store, we were lucky enough to meet SA, Michael Yang. Mike, is very likeable, helpful, gives great suggestions, and communicates naturally/comfortably. Mike is a true Hermes veteran. Shopping at Hermes Waikiki is always an enjoyable experience. read more

Hermès - Shopping bag. - Women's Clothing Near Me - Honolulu, Hawaii

The service was great, and there was far more of a selection than at the Ala Mona location. The value is always good as well. I was able to acquire an excellent gift for my aunt. I visited this location a few times and was able to purchase something as a gift for a family member. I would definitely return if I ever needed to. Overall this location received an A- in my opinion. read more

Unlike several other Hermes boutique in the mainland that you often feel "unwelcome" when you step in, staffs in Waikiki boutique always greet you and make you feel very comfortable to shop. I have been shopped there for long time. Not only my sales Jenny is super nice and always go extra miles to find what I want, other staffs there are nice too. Highly recommended! read more

Hermès - Women's Clothing Near Me - Honolulu, Hawaii

Disappointing overall experience. I was on FaceTime with my BFF when I was about to enter the shop. The sales associate accused me of filming/recording, I was like I'm on FaceTime. Made her say hi to my BFF, told her that I'm helping her shop too. I asked her to show me some twilly, selection was nice but the leather bags selection was limited. The sales associate let people park their strollers all over the place, even in the walk ways and creating tripping hazards. Not the most ideal customer shopping. experience. read more

I love Hermes Waikiki!! Their SAs are always so friendly and nice. Their customer service is second to none. Their staff are all very polished, knowledgable on their products and this flagship store is always very welcoming. Lines can be long so be prepared to wait but it's worth the wait. Hermes is a luxury store but if you have the discretionary funds to burn, I'd encourage you to visit this store. The Waikiki store is big, well lit and the way the store is laid out is very visually appealing. I truly enjoy all my shipping experiences here! I love this store so much that I make the extra effort to come here even despite the Waikiki traffic and crowds! Thank you Hermes Waikiki for making every shopping experience a great one! Mahalo and aloha read more

Always a memorable experience coming to this store. Rachel has been so wonderful to me! Very grateful she understands what I like and the selection she offers me are beautiful pieces I love and often use. I love learning more about this brand and the stories behind their products. I truly value the experience I have coming to this store - it's truly unmatched. read more

This may be the only Hermes in the world where it's acceptable to walk in wearing shorts and flip flops and still be greeted with a smile. My husband and I walked in and were lucky enough to be paired with Emiko. She is straight-forward, knowledgeable about H and its products, and has excellent taste. She was able to take my relatively vague requests and find the most beautiful purse to add to my closet. I'm honestly impressed with how perfect this purse is considering the lack of direction I gave her. She later followed up with us, per my request, and had a few accessories to accompany my bag. She really knows how to find the perfect purse/accessories for her clients. So glad I have someone I can call my H fairy - thanks, Emiko! read more

Well this was the best part of my trip! I absolutely love my purchases from this location. Mika was absolutely helpful and was able to find me what I was looking for prior to me departing from Waikiki. I am not sure why the reviews say that I have to be Japanese to get service, because that was not my experience at all. I had wonderful, professional and prompt service from Mika. I love my Kelly, Clic-Clack and passport holder soooooo much! read more

Hermès - Kelly 25 Retourne Swift Rose Pourpre, - Women's Clothing Near Me - Honolulu, Hawaii

Stay away from Hermes on Kalaukala in Waikiki. I had a hard time finding help, and finally got a frazzled employee to sell me a lipstick. I got back to my hotel, opened it, and it was the wrong shade. First thing the next day I returned with receipt and in the original package, showed a different clerk the correct shade I chose the night before, and asked to exchange it. She asked about a bag, which I didn't receive because the lipstick was small and I put it in my Tiffany bag. She then refused to do the exchange because they "couldn't re-sell it" without original packaging. That was a completely ridiculous excuse, and terrible customer service for a $75 lipstick. That same evening I made purchases at Tiffany, Valentino, and Saint Laurent, on the same street. I had to return one item to Saint Laurent, and they were extremely gracious, in doing a refund (as opposed to just an exchange) and were even supportive that I found an item I liked better at Valentino. Never, ever again will I shop at Hermes, for anything. Awful BS service at the sale, and in refusing to rectify THEIR ERROR. read more

this is my second time here. once before the pandemic and I was offered and Constance. and had turned it down. now 4 years later now going back and hoping to have it in stock and ready to be offered was a big phat NO. I had an appointment that was missed due to delayed flights. we ended us waiting and was told no bags, not Picotin, no birkin, no Kelly, no cinstancesl I ended up getting the chypre all black sandals and was so happy asi was breaking in my oran sandals for the first time. and my feet were killing me, and I had bought the size 37 on impulse on that I will never be able o find it. but it ended u hurting too, not sure if my feet were swollen all day walking or from the blisters from the Oran. I hope bringing it back to the states I can wear it normally without hurting, otherwise I wasted a big chunk of money for nothing. I should of gotten the open toed sandals engrie. the sizing is so strange I tried a size 36 in engrie and worker, size 37 in chypre but I need a 38.5 in Oran.l the SA was nice but I'm not sure. I saw a lot of items held aside of othersl I asked to see a bride a brac and the SA said what are you trying to say. and I had to tell her the cosmetic bagl and then she understood what I was saying. but they only got orange in and it was not for me hopefully during the rest of my trip I can find another pair of chypre or get a qouta bag read more

stepped into this store since I had hear that they had new polishes out and i love nail polishes these are a bit pricier at $45 but the colors are beautiful and they actually do stay on pretty well into the 7-10 days. The woman who helped us at Ala Moana mall was very friendly and I was able to purchase only one since the other 3 I wanted were all sold out. read more

Hermès - Rose Baltique! I love this color though i need 4 coats for a nice blush color. - Women's Clothing Near Me - Honolulu, Hawaii

My SA Joyo is AMAZING. He is kind, responsive, and thoughtful. He has very good taste and always recommended the right stuff for me. He even stopped my from purchasing anything unpractical or unsuitable. Joyo always listened to my preferences and at the end he provided me the dream bag that I asked for. I am amazed and cannot comprehend the level of high-quality service that I received at this Hermes store. All the employees are friendly and made me feel like family. That's something I wouldn't expect in New York Hermes store. read more