Located in the strip of Waikiki is a 1 level small macys store. Don't exoect alot of sections such as juniors section housewares etc.. This macys only has a few sections of jewelry, swimwear, cosmetics. However they carry one of the best deals on clothing and swimwear here! ROSS is my top fave but thats another review LOL You come here for mark downs! Scored a 2 pc crochet robe/pant set to wear with bathing suit underneath for under $40 , peek a boo dress for $10 with that purchase scored a $10 coupon - went to ala moana and scored a $7 maxi strap dress with using the $10 coupon. They also had $4.96 INC earrings sale stash in the jewelry section. You can still get coupons even without a Macys CC all you need is a phone number. Five stars for the deals here but not so much of the categories they have inside the store. read more

I had a Filipina lady at the register on Sunday that denied me my 25-30 percent off on my card with swimsuits. She said you only get that if you upgrade your card to an American Express. I saw a couple more suits I liked and went back to her and she did it again denied me the 25-30 off unless I upgraded my card to American Express. I told her no I don't like the company. I went back Tuesday September 1 2026 and the sale was still going on and the lady I had Sunday said the sale ends Monday. I bought a few more items with a different cashier and what do you know I got 25-30 percent off and no mention of an upgrade card. I live here so I am going to customer service to complain because the 30 dollar item should be 10 off with my discount. I will let them know what this lady is doing at the register. Unbelievable she must get a commission by signing people up for an American Express card. read more

HORRIFIC Customer Service!! Never walking in this store again! As a local, I've shopped here time and time again. On a routine walk I stopped in to use the bathroom. As I politely asked the gentleman in the back cash register counter for the code, he waved his hand at me and said "I'm with a customer right now." I stood there and waited thinking that he would give me the code and go quickly back to the other customer, but he decided to make me wait, and wait, and wait. After standing there 2 feet away from him for 2 minutes, without even looking again in my direction, I gave up. The choice to ignore someone is beyond just rude... it's a personal choice to insult someone. Time to do a full reset on your customer service Macy's Waikiki!! read more

This is probably the smallest Macy's that I've been in. While the store is small in size, you can still find all the necessities. They have men's, women's and kid's departments. They also have luggage, swimwear, jewelry, shoes and cosmetics. Yesterday, was National Lipstick Day. MAC was running a great deal. They had 40% off on select lipsticks, lipliners and glosses. I wanted to get the O lipstick and Oak lipliner. However, they were sold out. The salesgirl offered to order it for me and send it to my residence with free shipping. I told her that was fine. She looked up my info in the computer system and rang me up. She was really helpful towards the end, but in the beginning she saw me looking at all their lipsticks for 10 minutes and didn't bother coming over. It was only after another woman came by that she decided to come and help us. read more

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Thank you Yasuko for a great service! I really appreciate it very much. So, for today's visit I went in to do a return on a purchase I made online. The item I received didn't seem to be what I wanted. As we walked into Macy's we seen how busy the store looked. I really loved the set up tho. It catches your eye as you enter. The sale signs, the SHOES! ( oh my goodness the SHOES). The bags too! Oh man... if I only came alone, I would've never left. LOL! In my opinion, this location is one of the best locations to shop at because they seem to have more of everything in stock. Maybe even better sales too. The variety of items they display makes you want to shop instantly! It's dangerous for us women! Hahahaha... Anywho, I went to return an item I purchased online and was waiting for help at the register. There was this one employee who seemed to have seen me, but didn't make her way towards me. Instead she kind of walked the opposite direction. But no matter, because she probably had been in the middle of helping someone. But this other employee asked if I had been helped. I said no... with that she offered her assistance. At this, I was ok with just a simple refund. I explained that I didn't really care for the color of the item and had wanted to do an exchange. But, seeing as they were busy, I was ok with accepting a refund. She willingly looked up the item, searched their database to see if there was in stock of other colors. She said, if the items on the floor, we can do the exchange, if not, I can either go to another location or return it and do an exchange online in-store. As confusing as that sounded, she assured she'd help but first things first, lets get the other color and see if that's ok with me. Well, when she came back, she showed me the only one left in-stock at this location. It was the COLOR I WANTED! So, she helped me do the exchange & gave me a few pointers on taking care of this type of material. Then, after our exchange, she simply thanked me for coming in and I totally appreciated HER for the service. She went out of her way to go through all that for myself. She also informed me that if I do decide to change my mind on THIS COLOR, they have another color available at another location. I can go there to swap it out too, if I wanted. That was really nice of her to inform me of that. Not many people care to share such info, but she did! Thank you for the great customer service & for the pointers on future orders too. read more

Macy's - Thank you very much Yasuko for such awesome customer service in exchanging my purchase. For sure a definite 5 star rating! - Department Stores Near Me - Honolulu, Hawaii

I came here the other week just to check out. I've been trying so hard to avoid Waikiki during this pandemic but I had to return something to a store out there. I figure since I was already out there I might as well walk around and check out some of the stores. This Macy's is probably one of the smaller Macy's on island. There really wasn't anything different from other Macy's. And the sales were the same. The selection of the merchandise is a lot less. But the bright spot of this store is located in the back of the store. And I probably wouldn't even had noticed but I had to use the bathroom. They have a small shoe selection back there but what they had was all on sale. Some of their shoes were 70% off! I definitely don't go anywhere fancy anymore since having a baby, haha but they had some nice dress shoes. They also had some cheap athletic shoes for like $50. My daughter "lost" her shoes the day before and so I saw a good pair for her. It was a cheap price, $15 for Skechers waterproof shoes. It was weird though because I saw the exact same style, same color but it was $5 cheaper. I asked the lady if the one I got was $10 too but she said that mine was still $15. She said that it depends on when it comes into the store. When it came later, the price gets cheaper. Don't know, it was the same model. But definitely check this place out if you are looking for some shoes. read more

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Great swimsuit selection! Also found some comfy sandals for myself and cute tshirts and hat for my son. Staff was very friendly.

Came here with my MIL on NY day. We already knew what we wanted, so shopping was simple. The saleslady was friendly and she seemed knowledgeable about the products. We were able to validate our parking there for IMP, and it was like a $7 validation since we bought something at Macy's. We did have to wait though to get it validated because she couldn't do it for us. I like how the store was clean, and it wasn't busy at all. Most of the sales reps greeted us. read more

Macy's - Department Stores Near Me - Honolulu, Hawaii

I went in to look for dress shoes and when waiting in line for a while, a guy noticed me and said he could ring me up elsewhere. I said I needed them price checked so I could choose which one and apologized for not seeing one myself. He took out his app and did it right there for me and was super polite about it. I decided on a pair and he rang me up. We talked while he rang me up and I signed up for a membership card. Thought it was strange it asked for income and SSN but he explained it and assuaged me. All the while we had a pleasant conversation. All around great experience. Man was a middle-aged bearded light skin guy with dark hair. Rang me up on the west side of the store. I'm sorry I didn't catch your name but you deserve all the best (and a raise) just for your customer service skills. Thanks man. read more

Excellent customer service from Jeannie in cosmetics. Wish she, with the flawless but not overdone makeup, could give me a makeover. (Not possible now with the Covid restrictions). Don't miss the Estée Lauder gift with purchase. Jeannie gave me a rundown on all of the enclosed products and explained how they work. Later, my husband found a cool Adidas jacket in the men's department and Jeannie helped him with that. This Macy's is small but mighty and it definitely should be your first stop if you're looking for some new beach attire- swimsuits and coverups with a large selection to choose from. read more

I was waiting quite a bit and there was a lady and her family who was buying many many items. Someone from the store was helping her. It appeared I would be behind her even though I was ahead of her. Suddenly a woman appeared after apology for my wait and went and found someone to help me. I was immediately helped with a very kind man. I think they are going beyond to provide service. Thank you Macys. Trish read more

Like all their useless coupons, you can't buy anything with it because of the exclusions. Read the fine print., read more

Macy's - Department Stores Near Me - Honolulu, Hawaii

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It's hard to find good or decent customer service lately. I must say at the Smashbox counter a young lady name Dasha was outstanding! She took the time to explain a product to me. Truly enjoys her job, why I say that? Because her passion shows. People with lack of passion are only there for the pay. I will certainly buy any item I need through her. Thank you Dasha for your outstanding customer service :) read more

The most ironic thing about all this, is that I don't "normally" go to Macy's... but since I was on vacation, I'd thought to just explore -- only to be accused of shoplifting by KELLY because I was walking around with my tote bag that had a dangling plush toy hanging off of it... the way she approached me was really upsetting. First, sizing me up and down without even a "hello" and then asking if I was "ready to check out" and to "see my bag" only to say "oh we have something just like it" - never once apologizing for incorrectly assuming. read more

Had a decent selection of shades. I was able to get a decent pair and although I had to wait a minute (customer in front), the staff member was very accomodating allowing me to try on a plethora of glasses. read more

This is the second year in a row that someone in my family has been mistreated by this Macy's location. I am fairly certain it was the same woman (Siphen) both times. Last year, she refused to give my aunt the discounted price for coverup just because it was in a larger size than the other one she found. Exact same product and color. This year, she asked me if I had a Macy's card and when I told her no, she asked if I was a bronze member and i said yes. I told her I had Macy's dollars and showed her the email and she told me that the Macy's dollars didn't belong to me, but belonged to whoever owned the Macy's card I purchased them on, insinuating I did not purchase my own merchandise. I told her that i paid for my own mercy on my own credit card (not Macy's) and she was rude even further, so I left all of my merch at the counter and left due to her rudeness. For a place like Hawaii, where everyone is nice, it seems like Macy's should be able to find a kinder person to represent their company than Siphen. My entire family comes here every year and we will NOT be returning to this location. read more

I hate this Macy's. It's small and doesn't have all the makeup brands I like (where are you, Benefit!?) I don't shop at Macy's all that often, but I frequently walk in because the Hawaii credit union ATMs are always located in Macy's across the island. This particular location happens to be the most convenient for me, so I keep coming back. I'm not all that impressed with the shoe selection here. Maybe because it's a small store, I can never find anything I like... everything seems too "mature" and the cute shoes only come in size 5 and 6. Maybe they cater to the small asian feet of the Japanese tourists, or maybe I come at the wrong time and my size is always out of stock. Whatever it is, I usually don't anticipate finding anything I like here anyways. On my last visit, I came to return something I had bought from MAC. The woman at the MAC counter left me hanging while she went to go find someone who could help me. What?! You don't know how to do a return!?! Dumb. While I was waiting around, I noticed that Clinique was doing a promo and went over to ask about it. No one was at the counter....... So not only is it a tiny store, they also understaff; on top of that, the staff that is there is unable to perform normal tasks like returns.....I was so confused. Mehhhh. I'll be back, but only because I have to come here if I want to withdraw from my ATM without driving somewhere else. :/ read more

This macys is smaller than the rest of their store chain on the island. Seems that cosmetic section is huge in the center of the store and other departments surrounding it; shoes, women clothing, men's clothing etc It's convenient in Waikiki but very small. read more

Most horrible service at the register. Poorly trained staff and lack of listening skills. Told the register old lady are incapable of operating the register and unable to multi task. Don't ever go there and check your receipts! read more

We stop in this very small location, many times (4-5x) on our week long trip. It's in the middle of Kalakaua, and open late, so it's pretty convenient for us. What's funny is that my husband finds something he likes (Tommy Bahama, Quiksilver) usually, and it's on sale. We also take advantage of the 9% off Sales Pass for visitors (time sensitive) that's in the free booklets all over town. The bathroom is just past the shoe department, up the stairs. The sales people are very friendly and full of smiles. It used to be bigger (it was the swimwear department) but then a restaurant moved in. True Story: We saw an older lady (60s) trying to recapture her youth (but failing miserably) in clown-like makeup (like the most known lady on the Drew Carey show- bright blue glittery eyeshadow) and hootchie mama short shorts (wrinkles and all), big hair, and costume jewelry and painted nails- not nice- she looked like an aged street walker. It was one of those "Oh, no she didn't" moments. She could've been one of those "Don'ts" in Glamour magazine, with the black bars over the person's eyes, to protect the identity. Her husband looked fairly normal, balding brown hair, glasses, mustache- didn't bring any attention to himself. read more

Enjoyed interaction with very friendly and helpful and non-pushy sales associate in fine jewelry. She highlighted a sale starting tomorrow, but offered pre-sale discounts applicable today with pick-up tomorrow. She also outlined one-year no interest payments and membership in Plenti rewards program. Now THAT'S salesmanship! Convenient to make payment on my account at any sales counter! Woo hoo! read more

Came here w/ my indecisive BF looking for a G-Shock. We came here, looked at a watch, my BF wasn't sure if he wanted it so we left. 10 mins later, we came back to get that watch he was looking at.. right before he was getting ready to pay, another G shock caught his, and then a different one... -__-The new sales rep who assisted us was sooooo patient! If that was me, I would've lost that sale and my mind! The rep was very sweet, helpful and patient with us! She went above and beyond to assist us and made sure we left happy. After a super convo, we found out she's from our hometown in Bay Area, CA! That was awesome! We would definitely come back to see her!! Really great experience! read more

Small one story location, but they know how to pack it in: Great 2-day sale with an additional 40% off sale prices. Good selection of denim. Separate swim shop. Impulse department was well stocked. Men's department was actually rivaling the women's. Fine jewelry was lacking in merchandise. read more

Chelsea in women's swimwear was a doll. She assisted me on two occasions locating my size and was extremely patient while I made my decision. Her customer service and attitude were amazing. I will return to this store because of her! Thanks Chelsea! read more

First time I went Waikiki Macy's store. Filipino register people are not nice l surprise. They don't know how to treat costumer. Never gonna go back again!! read more

thank you liraz in woman's wear for outstanding customer service! I love the MACYS in WAIKIKI and you made my shopping experience an event to remember. read more

Jamie (spell check) is AMAZING. She was so helpful and pleasant to talk to. Thanks for the great customer service, I am very appreciative :)

This is a much more organized Macy's than the one I'm most used to at the Stanford Shopping Center in Palo Alto. It almost felt more like a Bloomingdale's to me than a regular Macy's. There were lots of items on sale but unfortunately my cousin and I still could not find anything to buy other than very basic make-up... This is a nice store to stop in to though! read more

Personal thanks to Victor in the sunglasses section today. Customer service is always about serving the customer, but Victor went above and beyond to help repair a "lens fallout" on my designer sunglasses. Even when I offered to pay for the nimble service, he just smiled and said something like "all part of the service" This is what helps Macys be a customer focused retail store. read more

Oh Macy 's! You want to be awesome, but just can't quite get there. For the uninitiated, here's what you will find... 1. Service that is only ok. The employees will pounce to make sure that you bring your purchases to them so they get commission, but once that is done, they are off socializing with co-workers. If someone else offers to help and learns that you have committed to someone else, they will try to disappear as quickly as possible. 2. Prices change constantly. There is a sale of some sort almost every day of the year. You will never know if you got a good or fair deal unless you shop at Macy 's all the time. 3. This store is small, but has decent selection. read more

Good thing I didn't read the other Yelp reviews before visiting this store! Despite a number of scathing reviews by others, I had a good experience here. I was here to shop for women's clothing and felt the selection was reasonably good. Some things were on sale and some not, pretty much standard for Macy's most of the time. The sales associates were all very nice and very helpful except for one buffoon in the ladies shoe department who was busy flirting with some tourists and ignoring the other customers. (By the way, the bathroom is located just beyond the shoe department if you're in need.) The Waikiki Macy's is located directly across from Royal Hawaiian Center (Building C0, on Kalakaua Ave. Since I was already visiting RHC and had validated parking, it was convenient to take advantage of Macy's late hours (open 10:00am - 11:00pm daily). Before you go, be sure to check their web site for coupons! Yelp 365 Challenge #117/365 read more

This location is probably my least favorite store to shop at. First of all parking, you'll have to find street parking. If not you can park at the Royal Hawaiian Center but you'll probably need to validated it in one of the shopping or restaurant stores so you can get free parking for a certain amount of hours. I usually park at Ross, since I always find something to buy anyways get it validated for free parking up to 3 hours and walk over to macys which is less than a minute away. I've only been here a few times and realize how this store is probably the smallest macys I've seen. So of course their selections will be limited as well. They don't even have a baby section! I would think for a large chain store they would have a bigger store in waikiki especially being that its a tourist attraction. At least their hours are longer than others to cater to the tourists who shops late. But for the couple times I've gone there this past week, customer service in the hang bag department was very friendly and helpful. They were so attentive and quick to my needs. The cashier even suggested ways to save money and gave opinions on what bags were fit to what I was looking for. I'll probably only come back to this location only if certain items I'm looking for is only available at this location. read more

Early Sept 2013 This Macy's is the Smallest Ever, so don't go here if you're trying to get an Epic Shop on. This particular location does one thing very, very well: SWIMSUITS. Seriously, ladies, when it's time to add to the 58 swimsuits you brought to Hawaii, get to this store and up your game. I went during clearance - the prices and selection were bananas (in a good way). {Sidebar from Maria's Mom}: Hi Yelpers, miss you, love you! I didn't find a swimsuit, so whatevs to what Maria is saying. But! I have traditionally found a super pair of earrings each visit, so you should go. Viva the 50-sq foot Macy's! read more

The older lady at the register near the kids section/women's section was disrespectful and rude to myself and my husband. Neither of us felt as if she was listening, or even bothered to make conversation. She seemed out of sorts, maybe she was just having a bad day, but definitely reflected it on myself and my husband. We love the Ala Moana location, they always have way better customer service. This older lady seemed like she didn't care, and when my husband asked about a military discount she rudely said "that will not be offered here, or any Macy's".. We had thought Macy's did, therefore we asked. But, we felt like she was just assuming, and judging us. A simple no would've sufficed. read more

Very convenient since we were right across the street having a late lunch at the Cheesecake factory. My gf needed to go to Macy's good thing we noticed it. Been here before while staying in Waikiki. Pretty much your standard Macy's. Good service, actually excellent! read more

This Macy's sucks. It's small and because it's right on the Waikiki strip, nothing good is ever on sale. You are way better off going to the one in Ala Moana for better selection and WAY better prices. Only good thing about this location is that they stay open late. read more

Good selection of clothes and they have sizes that Ala Moana doesn't have but let's just say that yesterday, my mom (who has never worked at Macy's) taught a sales associate and a manager how to do a return without a receipt. Yeah. read more

By far the smallest Macy's I have every been too. Selection was terrible, except for swimsuits, plenty of those. Staff seemed surprised when I asked where the elevator was. I never in a million years though the main floor was it.. read more

Super tiny Macy's! I'm happy they're keeping this old Liberty House location open though, as a decent promotional department store choice amidst all the full-price boutiques and ABC store-type shops. Despite the tiny size, they will most likely have what you need "in an emergency" but don't bet on a large selection. The stock is definitely focused strongly on casual/beach wear, though I was surprised the jewelry/watch and cosmetics departments were able to eke out as large a space as they have. This store could be amazing with a full-on remodel. They could gain massive space from removing and changing some of the old giant displays (cosmetics and jewelry cases for example) and by "opening up" the space to feel less closed in. It would be great if they gave it a Contemporary Liberty House theme (no more ugly carpet though). Maybe when they feel the competition from Saks moving in and realize this is an excellent piece of real estate? read more

This is one of the worst Macy's I've been to =/ It's small and convenient if you are in Waikiki, but they really don't have much to offer. Their shoe section is small, their clothes section is kinda blah...I think the only thing you can find here is make-up or swim suits. They always have swim suits here..and go figure since they are right across the street from Waikiki Beach; They also have a huge Mac counter that seems to be quite popular.. read more