The Tanoa Ala Moana store managed by Kari was 100% A+++++++++!!! I purchased the wrong size shirt accidentally and returned home to Virginia not realizing the mistake until about 1 month later when I planned to use it for the 1st time to church. I called and spoke to Tammy and explained to her my situation. She took down the info and passed it along to Kari. Kari called me immediately and was more than willing to solve my dilemma by sending me a paid return label and shipped out the new shirt with correct size. She had to personally drive to the post office to mail out my shirt!!! I cannot rave how much appreciative I am of the Tanoa staff lead by Kari. I really love everything about Tanoa, the clothing (I own 5 Tanoa shirts, son owns 4 shirts) and the excellent customer service. You won't go wrong with Tanoa. Mahalo Nui Loa, Kari and Tammy!!!! Aloha! Darren G. Reside in Virginia, but born and raised in Hilo read more

Debbie Baptist and her staff are one of the best in the ala Moana shopping center their attention to detail and what fits the best on your body is excellent their value for what you're buying and for family style is excellent read more

Tanoa Hawaii has a TERRIBLE exhange policy. I was gifted an item for Christmas, it was in the original plastic wrapping (never hit the store display or placed on a hanger), has the tag attached and is two sizes too big. I never opened it from the plastic it came in. It was a gift and did not come with a gift receipt. I wanted to exchange the size. Was rudely told no because I didn't have a gift receipt. The giver didn't give me a receipt - the item is not even opened, I just needed a smaller size. They still said no, I needed a gift receipt so they can adjust their inventory. Option - I could go get a receipt number from my friend and come back to exchange it once I have that info because they needed to fix their inventory. wait...WHAT? THIS IS TERRIBLE CUSTOMER SERVICE TANOA!!!! I WILL NEVER BUY OR WEAR YOUR PRODUCT AGAIN...AND....WILL TELL EVERY.O.N.E. I KNOW AND COME IN CONTACT WITH NOT TO SUPPORT YOUR COMPANY EITHER. Quick to take the customer's money but not willing to exchange a size for a product that you never even took out of the packaging. Shame shame shame Tanoa!!! Make it make sense. GREED, that's how it makes sense. NEVER AGAIN WILL I SUPPORT YOU! Poor value, poor customer service, disgraceful company. Shame on you for being a "local" company while you are taking advantage of the locals who support you all year long. No more Tanoa, this local is taking her money and spending it elsewhere and taking her family and friends with her too! You don't deserve our business. BTW this was at the Queen Kaahumanu location. read more

As a regular to the former Ohana Hale Marketplace, I'd often get distracted by the striking Polynesian/Pacific Island prints and jewel-toned fabric apparel at Tanoa Hawai'i while en route to one of the many eateries. I was impressed by their massive inventory of men's, women's, and children's basic or essential styles, but their Polynesian designs drew my eyes to their clothing. Tanoa Hawai'i also offers handmade or artisan-made accessories to complete your look. However, I detoured to Ala Moana Center while on my way home from a walk in Waikīkī and discovered Tanoa Hawai'i had opened a storefront on Level 3 next door to No'eau Designers. I walked in and got a delightful eyeful of Polynesian apparel. The staff was amicable and attentive, and the prices were quite reasonable. Although I didn't buy anything from the store on the day, I stopped in because I was returning from a brisk walk to Waikīkī Beach through Ala Moana to Kaka'ako. Still, I plan to return for the gorgeous Swing Tunic ($55.95) or Flutter Top ($45.95) from their Tiana Collection that caught my eye. Welcome to Ala Moana Center, and I think you'll find Tanoa Hawai'i has appealing Pacific Island dress or casual wear for most tastes. read more

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I needed to find something to wear to a few upcoming family events and I remembered that Tanoa had a few new items that came out. So, ended up here after work and I'm super glad that I did too! I was able to find a few new tops, but I was more HAPPY and EXCITED to find a Black Pencil Skirt!! OMG!! I have been in search for one for a while and to be able to find it here was the BEST! They haven't had any of their printed pencil skirts in ages, let alone a plain black one!! Snatched that up and YESSS, they had my size and it was the last one too!! Their workers are always super friendly and helpful whenever I'm able to make out to this shop! I actually prefer the Ala Moana location because they always have my size in stock and it's a little bigger than the Pearlridge location...but both locations always have that great customer service!! I will surely be back because I did see something else that caught my eye! Thanks again for saving the day Tanoa!! read more

While I'm sure it's a much smoother time shopping in the physical locations their online store experience is severely lacking. I've never used Shop Pay before and when I went to select the option to buy with Shop Pay I assumed it would take me to a cart to check out, but instead it automatically purchased the item and I didn't realize at the time that it selected the default size which was a small. I'm 6'2 so I was attempting to purchase an XXL. I also ordered an 'ie faitaga. I had to make 2 separate purchases due to the Shop Pay mishap. I contacted the store and they seemed understanding about the situation and agreed to combine the orders and refund me shipping on one. Amazing. However, when the items arrived the shirt was a size Small and the 'ie faitaga didn't fit. As someone who's never worn one before it was not apparent to me to go up a size to have a longer belt to thread through the buckle. Something that might be worth mentioning on the website which I later saw noted on other websites that sell them. I opened refund requests for both items with the intention of ordering the correct sizes and exchanging the items, one of which I didn't even try on for obvious reasons. The shirt was considered 'final sale' and they refused to refund or exchange it. I paid for return shipping on the 'ie faitaga and did not purchase replacement items out of frustration over the return policy. I'm now stuck with this small shirt. I hope the $20 you got out of me was worth the negative review and losing a future customer. read more

We went in to exchange a shirt we purchased at their Pearlridge store. They had different sizes and we found the one that fit just right. read more

It's a good store but customer service is okay. The Male employee was rude and seemed overwhelmed which was affecting the younger girls. It's hard to shop when you have a japanese male worker yelling at the employees. Not aimed at the store, just need to work on some of their staff. read more

After spending hundreds of dollars ... disappointed in customer service! Poly store with japanese front center at Ala Moana shopping center service. I Totally support our poly community and to have a foreign front centers...Bad bad .. after spending hundreds of dollars couldn't get a bag for free...front row Japanese customer service told me "more people spend note than you" No bueno! No regreso y no spend my hard earn money at Tanoa ....get better customer support. read more

This by far one of my favorite clothing store to purchase Polynesian print dress shirts. The design patterns in each collection are one of a kind each taking on its own personality. The store caters to the large Polynesian male with sizes ranging from Small and goes up to 6XL. The prices are very reasonable and the merchandise constructed well. The reason why I'm giving a 4-star is because my shirt size is XXL their inventory for XL through 3XL go out of stock very quickly, however you might get lucky and find one in your size on their Clearance rack which offers a very nice discount. read more

Terrible customer service. Male employee did not notice me walk in with my girlfriend, as she was trying on clothes she heard the male employee making fun of me to other employees. This is not how you should be treating customers, will never buy another Tanoa shirt read more

I'm so glad that I was finally able to find this place at Ala Moana because I loved their clothing at Ohana Hale Marketplace and it's just as enjoyable as I remember. I haven't shopped with them in a while but the same person who worked at Ohana recognized me which I was honestly surprised at. The Japanese gentleman who was working was super helpful in trying to find shirts for my husband especially since his size was a popular one. The young lady was also very thorough in explaining the return policy at checkout since I was getting them as gifts for my husbands birthday and even whited out the price so I wouldn't have to take the tag off or anything. So glad to see this local business thriving and serving people with aloha and I am definitely looking forward to coming back and shopping for myself. read more

I'm a local from Makiki who supports local businesses. This review is not directed to the Ala Moana Store but ONLINE purchase made on Memorial Day Sale. I purchased 2 shirts online and when it was delivered it was smaller than the shirt I purchased in-store couple days before. I try to contact Customer Service that day when it was delivered (Saturday) but I guess they don't work on weekends. I also did a RMA request on Sunday which was the procedure for returns or exchanges. I wanted to exchange for a larger size at the Ala Moana Store. I finally got a response on Monday and was told to do the RMA, which I did on Sunday and was still waiting for a follow up emails for instructions. NO RMA email on Tuesday morning, so I emailed once again to Customer Service and they notified me that my RMA was rejected because it was a sale item. I did not get any warnings when I first placed the order or on my invoices "All sales Final" on email or with the merchandise when it arrived. SO BUYER BEWARE!!!!!!!!!!! I will still support local businesswa but not this one. read more

I was a little disappointed when we went there. It's just a little stuffy and I guess more tourist oriented. We came all the way from the west side . For me too touristy. Pearlridge was where we ended up. We have gone to that store before, someone told me to try ala moana. It was okay. read more