My move was truly one for the record books! Initially, this vendor over promised and under delivered. Read to the end. This saga had a great ending, The quoted price is much less than what I actually paid. I hired them to move me from my 880 Sq ft, 2 bdrm apt to my 850 Sq ft, 1 bdrm apt. They say they disassemble & reassemble furniture and that the workers have tools to perform job. Lies. The workers came 2pm to move me. Who starts moving at 2pm? I should've known better especially when they came driving up on a truck with plastic brown tape covering the driver's side window. They had NO tools & I had to drive them to Home Depot to purchase tools to take apart my entertainment center & king bed. It took them 5 hours to load the truck & when they got to my new home, they broke my king sized bed headboard & left my frame downstairs in my garage. At 10pm, they finally said they'd return the next day to complete. I've never met such unprofessional business in my life. This company lacks integrity and accountability. They ding the workers for their greed by over booking, over scheduling. Save yourself the headache. This is the worst experience. They took advantage of the fact that I'm disabled & a senior citizen Follow up to my earlier post: once I posted this, the area manager called, 10 mins later apologizing for this fiasco. He said they'd make things right. I told him that I did not want the 2 men who moved me, to set foot in my new home. He said he'd send his service manager to rectify the situation. Be sent Junior & Escobar who were excellent workers who redeemed my faith in trusting thumbtack referrals and in his company. I cannot say how things will be in the future but I trust that they will treat all of their customers respectfully and with integrity. First impressions are lasting impressions however I can say, once they learned of my displeasure & saw my post regarding recommending their services, they cleaned up the mess that way made the day before by the previous employees. I can bump up their service level to a 34 read more

I had an incredibly disappointing experience with this moving company. Not only did they fail to confirm the arrival time, but they also managed to lose some of my most valuable belongings in the process. The lack of communication and organization was appalling, and I wouldn't recommend their services to anyone. The person who claimed to be the customer service manager, named Fabio, did not take any accountability and was of no help. My partner and I used Zapt movers to relocate from San Jose to San Diego. The initial process of setting up the move was easy but when it came to the actual move, things didn't go as well. After all our belongings were packaged, we did not get any confirmation about the arrival time of the truck to San Diego, instead, we were given a large window of next day delivery, 8am-5pm. The next day, my partner and I started our drive down to San Diego and was set to arrive around 2-3 in the afternoon. Zapt texted around 8am saying that their movers have arrived to our final destination. We did not get any notification that the truck was even on its way to San Diego. My partner and I had not had the chance to even pick up our keys for our new apartment nor were we even on site. Around 10am, we received an email stating the movers have completed their job, along with pictures of our belongings and the company requested for their payment. We called Zapt and requested that the furniture be moved according to the spaces they needed to be in. The movers agreed and took about an hour to rearrange the furniture. When the work was done, they sent a 2nd set of photos of our belongings. When my partner arrived at our apartment, it was completely empty. We had to move all our belongings to our apartment unit ourselves, including our heavy furniture. The Zapt movers did not verify the correct apartment unit and unloaded our belongings in the unit down the hall from our unit. This was the fault of both the moving company and the apartment staff. In the process of unpacking our belongings, we noticed that we were missing two plastic storage containers. We double checked the photos that were sent to us and sure enough, the containers were missing from the 2nd set of photos when they were initially in the 1st set of photos sent. Also, why were all of our boxes opened? We contacted Zapt movers and spoke to Fabio, and he did not want to help us nor let us speak with any other Zapt representative. He had no sympathy or any kind of customer service which is ironic because he claimed to be the manager of customer service. We called to ask to file a claim with the company which he completely ignored and stated he will contact the movers that worked on our case. We have not received any call backs or any responses to our emails. read more

Zapt Movers - Plastic storage container with purple handles that are missing in 2nd set of photos. - Movers Near Me - Hayward, California

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This company Zapt Movers, we're awesome, on time and the movers we're friendly, when I move again, I'll call them first, fabulous Company.

DONT USE THIS MOVER in the grief of having lost both of my parents in 72 hours I moved too quickly in choosing I use Zapt movers. I was extremely explicit in my instructions to simply move everything from a tiny apartment after both of my parents died suddenly. Instead they left behind a chair, a lamp and a significant number of clothes and other items. . This mistake cost me $520 for an additional two days rent and 3 hours of time driving over to do the rest of the move myself. When I called to pay by credit card and asked if they removed everything they said they did, but foolishly I did not confirm that with my parents assisted living home before paying. In the grief of my parents death I was not skeptical enough. When I called immediately to point out that they had left the goods behind, they said would call right back with a solution and did not. Unfortunately it was too late to reverse the charges against my credit card. Shame on Zapt movers. read more

Be wary of this company. They put in their moving contract they would use 3 movers to do the job, knowing I had one item that was particularly heavy, and they only showed up with 2 movers. Paid in full, but called the management afterwards and they ghosted me. They are the wrong choice. read more

Zapt movers were very helpful from start to finish. They had a checklist to help with organizing my move. Packing blankets and tape were included, as well as wardrobe boxes at no extra charge. The movers were very polite and fast. Thank you Zapt movers! read more

We had a great experience yesterday with Zapt. I ordered moving services a month ago. I needed EXACT dates to coordinate the move. Zapt kept their promises and arrived on the scheduled date and delivered the next day on my Bay Area to Southern California. I provided pictures of the apartment to get an accurate quote and I paid exactly what I was quoted. Donny (spelling?) was the lead of the moving team and worked well with us on furniture placement in move-in, wrapping furniture, and packing. I have had bad experiences with moving companies before but this experience from ordering and booking with Matt to the actual move was excellent. read more

Amazing! Everything about our experience was perfect. The quote and scheduling was easy, competitive pricing and good communication up to the day of the move. On moving day, which is always stressful, we received a text and GPS tracking for the truck. They were prompt and did not start charging us until they had done a complete walk through and were ready to work. The team of 5 men worked very hard and was careful to pad and wrap all the furniture. They were efficient and got the entire 3,000 sq ft. 5 bedroom house completed in 8 hours (including 1 .5 hour drive). At the final location, they unloaded and built up the furniture before leaving. As a former military member who has moved across the country several times (over 6 moves in 12 years and including whole house packs) this was the best experience we have ever had! Highly recommended and will hopefully not ever need them again but you do! read more

I totally recommend these movers! They were on time, respectful, and very helpful. They had to maneuver via an elevator the move items to a storage unit on the second floor with no elevator. They did it quickly! read more

Reliable movers, fair price, fast service. Zapt Movers' system to get a quote is easy to use and accurate for you to know an appropriate price. I added in the number of furniture pieces by each room and the amount of boxes. You are able to edit your estimate easily if you need to add or remove items even after you submit. You receive an estimated job time and the size of your crew. I was quoted for 3.5 hours and the movers were done with all my items just under 3 hours! They were fast and careful with each piece of furniture. The rates are hourly and there is also a double drive time fee (between your two destinations) and a fuel surcharge. I will use Zapt again for moving read more

I made an inquiry on another site that forwarded my details to this company. Within 2 minutes the calls started. In the space of 2 days, I had 8 calls, 2 voicemails and 5 emails from this these people. I've had to block their number on my phone and redirect their emails to spam as at this stage, it feels like harassment. I'll never pay one cent to any business that believes it's OK to harass potential customers. read more

I had a horrible experience with Zapt Movers. I scheduled my move from a storage unit for a 12-3 PM window a week in advance and confirmed it. I reserved the elevator at my new place and planned my entire week around this move. When they never showed up, I called for updates and was told they wouldn't arrive until 4:30 PM or later--completely disregarding the agreed-upon time. To make things worse, they expected me to just stand at my storage unit from 12 to 4, waiting for whenever they decided to show up. When I called customer service to ask for updates, I was rudely told to stop calling because they were just going to "tell me the same thing"--that it would be 4 PM, take it or leave it. They even blamed me, saying it was my own fault for not booking an 8 AM slot. I had taken time off work for this and 12-3 was when I could leave my shift, and their attitude was beyond disrespectful. Some of us have lives and jobs! Thanks to their incompetence, I had to rebook my hotel and rearrange my whole schedule. This company clearly has no respect for your time or commitments. Just get a UHaul and do it yourself. read more

From first contacting them, all the way until they reassembled the furniture at the destination, and every step in between, exceeded my expectations. Their staff were all professional and friendly, and their rates were the best I found after contacting several companies in the Bay Area. read more

Very hard working crew. Very polite, and conscientious with our belongings. Showed up on time, as scheduled. Great communication from our Salesperson throughout the move. read more

From start to finish, Zapt was perfect! My service rep stayed in touch to ensure there would be no hiccups, and the estimate was right on the money. Speaking of money, they were half the cost of several other companies that I looked into. The movers were excellent. Ricardo and his crew were on time, efficient, and so careful with our belongings. We're happy to be a reference for such a wonderful company. Thank you Zapt! read more

Alex and Umberto were fast, friendly, detail-oriented and took extra care with a beloved antique that had to be dissembled for storage. Ana fielded our call on a Sunday, and arranged the pick-up and delivery in minutes, and the price was right. Highly recommend the folks at Zapf! read more

These guys were amazing, kind, expedient and generous! Wonderful moving experience. They were flexible and put in the extra effort read more

I cannot recommend Zapt highly enough for several reasons. First off, they were so detail oriented, thorough and responsive. Carolina was so communicative throughout the whole process. They were also the best price around after getting several quotes. Everything was so seamless day of as well, I even got a tracking of where the moving truck was so I knew when they would arrive at my place I was moving out of and then when they would arrive at my new place. They were super quick, efficient and handled everything with care. Lastly, I'm immunocompromised and my doctors still have me in isolation so moving was really anxiety inducing. They were so wonderful and careful about wearing masks which was so reassuring. Highly highly recommend! read more

This company was fantastic! Guys were great - fast and efficient and boy can they pack a truck!! I highly recommend Zapt Movers!!!

I heartily recommend Zapt Movers who were available on short notice to move my husband from one memory care facility to another. The office staff was kind, knowledgeable, and efficient; their communication system was appropriate and accurate. Their price was reasonable, the young men and the truck arrived ahead of schedule, they packed everything up safely and efficiently, and delivered it to the new residence before lunch. I could not be more grateful for their kindness and efficiency in a challenging situation. I would not hesitate to call them again. read more

Horrible service. 3 movers and they were on their phones the entire time. I'd walk out to the truck and they would be standing there looking at their phones. When they saw me they would get moving. Took twice as long as they quoted. read more

Rico and Abner helped us and saved the day! Thank you Zapt Movers for all your help! They were so friendly and so helpful!!

I made a mistake hiring this company. When they want your business, they are nice and polite. My moving date was a chaos 12/07/24 they didn't tell me I was suppose to share the truck with another client. Their belongings and mine were so squished . I called the manager on sat. Several times they finally picked it up the phone. Junior was nice but Fabio send me to sit and relax , he was talking over me and told me not to call again because I called 3 times while my stuff were left behind because it didn't fit in a 26 f truck, sharing 1 bedroom with another client. I took photos then on Sunday I spoke to the other manager and he was nice . I wouldn't recommend this company, they are very unprofessional.the mover men were helpful and nice but the manager is extremely unprofessional. He needs to take management classes and anger management. You cannot be a manager and get upset when dealing with customers. I paid a fee for a long distance. read more

Zapt Movers - Movers Near Me - Hayward, California

Value is great! Quality is great! Customer service over the phone is great! Moving service is great! The packing service was very slow. Even for three contracted workers plus three additional people. I was quoted an estimate of 5 hours for full service (packing and move) and we went over to 7 1/2 hours. I'm aware this work is labor intensive, which is why the workers got a very nice cash tip. However, I can't say they had any kind of speed to them when they were packing. Also, they were a little disorganized because no one took the lead, which also slowed things down. All in all, it's a great service at a great price! I definitely recommend. read more

This company was quick to respond to my inquiry and gave the best price for the move. Communication was excellent throughout the process. Movers were friendly, efficient and helpful. Both pickup and delivery times were met as promised. I wouldn't hesitate to hire them again. read more

The movers arrived on time and ready to work!! All employees from the customer service reps to the very strong movers communicated with us well. Zapt movers moved us to a small town 2 1/2 hours North from Oakland. They sent us a navigation link so we could follow along. The job was predicted to be completed in 7+ hours but they knocked it out in 5! I will recommend Zapt to all my folks! Yee! read more

Great experience moving from LA to SF. Price was good and the movers were respectful and communicated well. All in all, everything went as promised and the customer service is too notch. I've already recommended Zapt to a friend. read more

Omg !!!! These two guys handled my parents mid-century furniture with such love & care !!!! I never got both of their names but I'd loooove to use these too again !!! Great experience to say the least Also from my 1st phone call through today wonderful ! I believe her name was Alexandria in the office & the app they send you keys you know exactly where they are coming & going ! I will forever refer them .... Btw they beat out all other Moving Companies by FAR !!! According to us they nailed this entire job !!! From office to our guys !!! My husband is a Realtor & will be referring if clients are in need , for sure ! Thanks Again for this being a wonderful experience especially since I was moving my parents things from the home I grew up in & that they've owned for 70 yrs. read more

Used Zapt again for my move 2+ years later. Once again, they were great! Quick, professional, careful with my belongings

Fantastic Moving Company. I was kept abreast of arrival times and provided helpful tips before the move. The 4 guys that came to my home were awesome. They carefully wrapped all my furniture in blankets and then shrink wrapped everything. I will definitely recommend them to anyone I know. I was kept abreast read more

I don't usually write reviews but I had to because the movers lost our tower fan and there were few damages on our master bed. We moved locally and it was very disappointing. We moved with the same things earlier to a different state and nothing was damaged. Unfortunately we noticed all this few days later after moving. We hired them because their price was low but now we have to deal with these damages. Update: we talked with Fabio in customer care and he was very understanding. He resolved our issue by refunding some amount that we will use to buy our fan and fix the bed. read more

Zapt Movers - Plywood on bed got scratched - Movers Near Me - Hayward, California

I was fortunate enough to schedule a moving date in the middle of a rainstorm. I would have definitely understood if the move was postponed but the team showed up and cleared everything out in 2 hours, drove to the new place and unloaded everything. They were done with loading and unloading in about 3.5 to 4 hours. This was my third time using Zapt and they just get more efficient with time. Well worth the money & didn't have to stress about coordinating the truck, movers, or making sure things were packed in a manner that could withstand the weather. I'm so grateful for this positive experience! read more

Very unhappy. We ended up losing our stuff and spending a lot on disposal because they took our stuff to wrong destination and they didn't fill up storage unit (although we were able to fit a significant amount more in the unit after they left by just moving some boxes around). The first stop they went to a different goodwill that wouldn't take furniture. In our conversation with the manager I was very clear where we are moving and both the correct goodwill drop off and storage facility were on their written instructions. They did a poor job packing and then claimed they couldn't fit anything else in the storage unit. Their excuse was they thought we are moving to a house so left everything loose, but we'd said storage unit several times and they had advertised they would disassemble furniture but they wouldn't until my husband started doing it for them. At the storage unit, after they left us, my husband moved a few things around and there was much more space where stuff could fit. They had stacked everything by the entrance to make it look more full than it was. And when they left our apartment they did not close the door, forgot a table and their bag with tools... We were left waiting for disposal guys to pick up the rest of our stuff and that cost hundreds extra (not to mention being stuck stressed out for hours at the storage unit place). Very unhappy. They cut corners to make their job easy and didn't care if it meant damaging our property, cost us more money or us losing our stuff. read more

Quick & reliable ! I used them n highly recommend them for their pricing n prompt response n pro service. During one of our move we were stuck in the traffic for an hour due to some crash on the freeway, per request Zapt were considerate of this fact n charged us nominally for that hour n didn't burden us. One thing to alert , when getting a quote for any move I realized that it's not just providing Zapt an estimate of the inventory we wish to move is important , but we have to be specific n list down all the items, this is because the assigned drivers just go by the list n cannot consider anything outside that list. I happened to work with Thais, Leandro, Alex & an other person (don't recall the name of the other driver,) were spot on n very customer centric throughout. read more

The only reason they even get one star is because of the movers themselves. Starting with the positive the movers were very friendly. Now for the negative... as a whole the communication throughout the whole process was poor. When something went wrong nothing would be communicated back to me and then I am blamed for not asking the right person any questions. Which leads me into the customer service and operation manager. Not only was he rude but extremely unhelpful. Was not willing to help, wouldn't answer questions, and when the truck broke down in my driveway it was my fault that I "didn't ask him specifically to move the vehicle" even though I told the entire onsite crew we needed it moved and it was never brought to my attention that I was speaking with the wrong people. Lastly, the truck was not packed very well so items broke and of course customer service couldn't have cared less. If you're looking for the bare minimum with horrible customer service you've come to the right place. read more

I love these guys so much. I've used them for one short distance, and two long distance moves across the whole state. I cannot tell you just how amazing the customer service is (Julie and Thais hi guys!) and how flexible they are and reasonable with their pricing. Not to mention that the movers go above and beyond every time. I truly will be using them as long as I need moving services. read more

Spoiler alert: I highly recommend these guys. They'll give you a great quote and very speedy and efficient service. We did a lot of research during our move from San Francisco to LA, getting quotes that were a bit higher than what our agreed budget was. After a lot of really high quotes, we found Zapt Movers. We got a great quote from them, about half of what we were quoted from competitors, so we chose Zapt. Allesandra was our coordinator, and was extremely nice and helpful. She gave us a great flat rate as part of our quote and said "don't worry about the number of boxes you have, it's all included with the flat rate. I'll even throw in a few extra boxes just in case for the inventory." The movers showed up and got right to work, had their own packing tape, boxes, blankets, and other supplies. We have some large, heavy furniture to include a sectional U-shaped couch, but they handled it all with the greatest of care, quickly loading everything up. They unloaded everything in our new apartment, which was about a 6 hour drive away, during the next day delivery. They had their work cut out for them, being that we live on the fourth floor in our new apartment, with elevators, restricted access, etc., and it was no problem for them. Within about an hour, they were finished unloading our belongings, without so much as a scratch on anything. Great job! read more

I've never hired movers before and now I can't go back to not having them. They were reasonably priced compared to others and no additional hidden costs after the movers were done. They were fast and efficient. They arrived within the first hour of the 2 hour window and moved my large, studio apt in SF to my storage space in Oakland within 3 hrs! Would highly recommend. read more

The team was great from start to finish. Constant communication with me making sure I understood the process. Gave me helpful checklists and things to consider. We had tough weather conditions on the day of the move, but the movers made sure all of my items were handled with care. They packed the truck with precision, assembled everything in an efficient manner, and asked if they could help with anything else. Highly recommend. read more

I first hired this company to move a couple of storage units from Santa Cruz, California to San Jose. That went well, they showed up in time and were easy to work with, got the job done in a reasonable amount of time. Next I hired them to move half of one storage unit to another. A few weeks later, when a company I had already hired to move my business (with several tons of heavy equipment) to another state fell through, I was able to hire Zapt Movers to make the move within two days. The crew safely loaded moved and unloaded everything, had the best positive attitudes and were easy to work with and the company was willing to go the extra mile to solve problems when a mixup occurred with the type of truck to be used. My only complaint is the 3% credit card fee. You shouldn't pass business expenses like that on to your customer. Unfortunately this practice seems to be common in the moving industry. read more