Yes I went in the afternoon. Yes the line went to the door. Yes people in the line were grumpy. BUT Yes the line went very fast. Yes the staff were smiley and happy. Yes I was in and out in under 30 mins. Yes they answered my questions (and took back my cable box and gave me a cable-card for my Tivo and were totally on top of it). I think if you walk up to someone at a desk and smile...it might change your experience. read more

Good things about Comcast are: - Some of their customer service representatives and technician staff members are friendly and polite - Comcast Xfinity Internet is way faster - props for this part Oh yeah, you can come into pay your Comcast Cable and Internet Bills too. Props for this convenience cause the payment credited to your Comcast Account immediately. read more

Grrrrrrrrrrrrrrrrrr!! This will be the LAST time I order any kind of service from COMCAST! Why they allow 3rd party vendors to solicit their services and then screw over their customers is unheard of! I'd rather go to ATT with a year contract then be screwed over with hidden traps. At least ATT is up front with their disadvantages! PS..... DO NOT ORDER COMCAST FROM 3RD PARTY WEBSITES with super deals! It's not worth it! read more

Never ever get Comcast take any other service you can. The branches are Even worse. They have no kind of customer service. I canceled and ended my contract early because the service sucked soo bad. Channels weren't working going on and off super expensive I got charge for cancellation fee but eff it. Better than dealing with they weak asses. Never again!!! Thank God there's other services now such as Sonic, which is great I highly suggest them! read more

Xfinity is charging me unwarranted late fees on my account which is even on auto pay, and there is no customer service

Dear Comcast, wondering about a monthly rate for speeds of 2. Just 2. Surely it is much less than the monthly rate I pay for 60? Right? read more

Xfinity Store by Comcast - 2.07? I'm quite sure you offered 60. - Internet Service Providers Near Me - San Francisco, California

They are always busy, I waited for 30min. Finally when it's my turn, the person who was helping me she want to go to her break/home. She did everything so fast that she forget to give me some part of the cable and she told I have sit up the cable by myself witch is fine. But she lie that if she send somebody to put it I would have to pay 55$. That was lie first time they r the one that put it with free. She was just trying get out fast. And no I didn't go last minute of closing. She make me pay 100$ for down payment witch I was not supposed to pay. I try is it fix it but they wouldn't listen to what I was saying. But the Geary st one did. I believe the Geary st one is way better with better people. read more

Please save your money stay away from Comcast at all costs!! I didn't listen to my friends now my life is always suspended my service interruptions 10+ times per day sometimes for up to an hour. If you depend on internet for your job do not DO NOT USE COMCAST. When I get home from work I can't even watch a Netflix show without my internet going down at least a couple of times. Comcast will not do anything to help you. read more

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This company is the most unprofessional I've ever encountered. It boggles the mind how they can create a fake sale for $1247 in their system yet fail to issue a refund more than 7 weeks later. It even took them 3 weeks to acknowledge their shenanigans. Multiple visits, calls & emails have yet to resolve the problem. What a fiasco! Don't hesitate like I did to involve BBB. Why can't I award 0 stars? Update (10 February 2019): timeline: 22 December 2018: attempted to buy an iPhone XS at this store. After swiping my credit card, they were unable to activate the line so I told them I didn't want the phone anymore. They told me their system was down and couldn't process the refund at that time but not to worry, I'd have my refund in 5-7 days. I should never have left the store that day 23 December: disputed the charge with my credit card company but, not having faith that this would end well, I continued to pursue the issue with Xfinity 9 January 2019: stopped at the store and spoke with an assistant store manager, Darlene Rendon. Wasted an hour as she was unable to figure out what was happening. Emailed next day and eventually Darlene put me in touch with the store manager, Adam Grigsby. A few email messages ensued with Adam during which he assured me he was working on my refund 18 January 2019: decided to stop by the store again to find out what was going on. Apparently, Adam was just about to call me. He said that the actual phone I attempted to buy in December now needed to be sent to a processing center in Texas so that the refund process could move to the next step. Adam emailed me a photo of a Fedex receipt to prove he had sent the phone. Package was received in Texas on 23 January 1 February 2019: still no refund from Xfinity and I received an email from them saying they didn't receive the phone. Emailed Adam right away asking what was in the package that he'd dropped at fedex store. No response. Unfortunately, that's what I've come to expect from Adam. Time to involve BBB 5 February 2019: 1 day after submitting complaint to BBB, Cody at Xfinity corporate office contacts me saying he will close the case if he doesn't hear from me by 1 February. Haha. Eventually speak with Cody and he told me he couldn't issue a refund as my bank had requested a charge back. I'd no idea what that was but later I spoke with my credit card company and they explained that's what happens when the transaction is under dispute. Not quite the same as a refund read more

Oh Comcast, how I hate theeeee..... let me count the ways. Our building has a bulk account with Comcast, meaning, we have over 300 pieces of equipment at our building. This also includes internet services as well. I am sure you can imagine how pretty of a penny this costs, but that is neither here nor there. With such an account you would think that service would be pretty darn excellent right? Not when you call the 800 customer service number. I had a new resident move in and needed to have her box activated, should be simple enough right? Comcast's system is just crappy because after a box sit for a certain amount of days without being activated, their system kicks out the serial number and registers it as either lost or stolen, WTF??!! I tried to talk some sense into the moron of a customer service rep I was speaking with, but he pretty much just told me that I would need to take the box to a local Comcast store and have them scan it back in. Who cares that the closest store is like 15-20 minutes away. I asked to be transferred to a manager who was completely incompetent as well. I explained that on more than one occasion management had been able to override the error, but nooooo, Joe Martinez wanted to argue about how he just couldn't help me. Once I told Joe that I was going to file a complaint with Comcast on his terrible service, his tune changed just a tad bit, but by then I was over Joe and Comcast in general. Comcast and our Comcast reps are just useless. They have crappy service and terrible business practice. It's the end of the day and I still don't have a working box to install for my new resident. Thanks Comcast! read more

This review is not for the store but for Xfinity/Comcast as a company. I recently realized that Comcast has been charging me for cable service in addition to my internet since 2018. At that time I tried another internet provider which didn't work well and then came back to Comcast who added in the internet which I never used. At that time I let them know I had Direct TV and would only utilize the internet service and returned the cable box. While on a call discussing my internet service which had slowed during the pandemic I verified my bill was only for internet service. The worker confirmed I was in fact being charged for both internet and cable. She confirmed that I had been charged since 2018 and that I was due a credit of more than $2000 which could be credited towards future bills she l gave me a confirmation number and told me it would be applied. In August I received a bill so I called back and they said it was still in review, and then in September received another bill so called again. I was told it was still in review and a supervisor would call me in 24 hours. Today 8 days later the supervisor finally called back and told me that finance reviewed and they would credit me 120 days since it took me so long to realize I was being inappropriately charged and I didn't call sooner. So they charge me inappropriately charge me and it's my fault that I didn't call sooner Terrible customer service and before today I had been a customer for more than 10 years I now need to find a new internet provider read more

In and out in less than 3 minutes. Maybe because it was a Friday afternoon? Needed to replace my (very) old comcast box. Got a lil package with a new one and out I was. Friendly, quick, easy. read more

Could Comcast/Xfinity be any more DISAPPOINTING than it already is? During the crisis -- it is even worse. Don't pay them! They were crooks before, saying "up to so many megabytes" then giving much less than implied by tricky wording. We don't even get another option but Xfinity in this part of SF. ARGH! The citizens in this part of San Francisco have started a huge petition drive again Xfinity as our only provider for Internet. They are not offering us adequate service. I would NOT recommend them! I only have Internet and no TV at all. Still the price keeps going up -- even during a crisis. $60 for something as vital as basic Internet access when our business is downed. They are so rotten, as low as PG &E. read more

How can I rate this lower? Comcast sucks! Had to reschedule moms TV installation 3 times so F them!

Should you decide to cancel cable but KEEP internet, you should be ready to say goodbye to all your purchased movies tv shows etc. They disappear like a fart in the wind. Join me and say goodbye to xfinity after the contract is up. read more

I have several months left on my contract, but when that time is over I never want to have to deal with this company again. They just don't care and refuse to send a service person out to resolve issues. And, when you call for assistance, you get an Indian person whose English is less than perfect. read more

The wait time was so long! There were 6 people ahead of me, so far still waiting after 45 minutes and I'm only the 4th in line. Only 2 customer service employees taking customers. As bad as a post office or bank line. Maybe even worse. When I finally got to my turn, the customer service was friendly and told me next time to just come up. I just wanted to request a spare remote. I'll have to give this store 2-stars here. Major process improvement or streamlining needed here. There should be at least 3-4 agents available. Lunch time and end-of-day must be pretty bad. And/or have a dedicated fast lane for minor issues. Announce, post, option at login screen, etc. Customer satisfaction, a priority, should include better in-store support. The friendly agent bumped my rating up from 1-star to 2-stars. For now, customers be prepared for a long wait. read more

NO. SAVE YOURSELF. DON'T DO IT. Literally the worst experience I've ever had. I hang up from every call feeling frustrated and about to cry. Either their customer service agents are idiots, or their internal software is a joke. Either way, it makes for an absolutely horrible experience all the way around. read more

Bad service, but friendly staff. What do I do with that? Their system is really messed up! It registered my account to the wrong apartment number and it took 6 calls, God knows how many transfers to get that changed - I still don't know if it switched to the right address till now!- everybody was confused, nobody knew exactly how to get over the glitch or whatever it was the system was facing. I just signed up for this and literally am wondering if this was a really bad choice. Probably was. read more

Unknowledgeable staff. Said u couldn't replace batteries in alarm sensors and scheduled a tech visit. I have switched batteries with no issues several times but felt Comcast should pay this time. read more

3 star rating because it's an average of 5 stars for Helen, who was so helpful, and 1 star for Megan, who doesn't know a thing about customer service. I walked in to pick up a cable splitter for my router and ask a question. There was no one in line, so I cheerfully walked up to Megan at the front counter and waited for her to acknowledge me. Nothing. She continues to look at her monitor and continues to type, so I say, "Can I ask you a technical question?" She says, "You can ask me." Doesn't look up, just continues to type, like I'm interrupting her. I wait. She doesn't look away from her monitor for a second. After a minute of watching her I ask "Are you busy?" and she doesn't respond, like she's doing email or something. Forget it. I go to Helen, a few spots down. She says hello and we go from there. Someone needs to tell Megan she's just plain rude. read more

4 hours. From trying to start my service, 2 trips, and many phone calls. This review is for the business of Comcast, but this specific store (albeit clean, relatively quick) had blame as well. So here we go with yet another review that won't matter because a monopoly exists: Called a week ago to start new service with plan A. Called the day before to see if I could pick up my equip early. They said my order was cancelled. Nobody knows why. But told to go to the store to pick up everything and it'll be sorted. Go to the store, and it was clean, quick and cordial. The guy at the counter said 'he knew the package I originally wanted.' He said orders get cancelled automatically if you don't pick up the equipment in a week (yet nobody said this when I called). He showed me the screen so I could confirm what I wanted, said some Comcast stuff, and I was out the door. Confirmed it was the right box, and he said yes. I asked for a printout of my service, and he said it'll be available online (Comcast seems to avoid putting contracts in writing, and loves these verbal acknowledgments of service you called about/discussed). Set up the box. But I only got a handful of channels, and HBO (which I didn't order). Called support and they said I had plan B (not the abortion pill, although I wish I could abort Comcast). Nope, that's not what I ordered (why does Comcast do this 'verbal confirmation' on the phone, and yet they never can seem to find records of said conversation?). He says he could move me to the other plan (oh thanks, you mean the one I asked for originally and not the 100Mbs internet that never came out of my mouth). But to get the plan I wanted, I needed a new cable box. So trip #2 to the store. Swap the box. Set up the box round 2. The box hangs up. Called support. 1 hour later I get a call back. Apparently I have the wrong box, because I have plan B. Holy hell, I literally got off with support confirming I had plan A (now I do want to abort). Transferred to another support person to get me on plan A (again?). Support says she has to see if I can get the deal because I'm an existing customer. Think about this for a minute: I'm a new customer, wanted Plan A, they created an account for me, dropped the order for no reason, now claim I'm an existing customer and promo plans don't apply to me. They get a manager to 'get me the deal' as if I should be grateful I got what I originally asked for. Box loads up. The channels from plan A aren't all loading. Transferred to tech support. They had to tweak the box so that it gave me the right channels. It's 8PM. I started at 4PM. I still haven't gotten the confirmation email showing what plan I have. Very much looking forward to when my bill comes to see what they signed me up for. Now to be fair, everyone on the phone was nice. But the systems in place are not working. At. All. read more

XFINITY MOBILE CUSTOMER SERVICE 611 has been there every single time when i needed a payment arrangement. Even after my service when get suspended i was able to speak with someone and they arranged a payment plan and cut my phone back on right after the call. i have been working various jobs and without my service on i would have lost everything. They give you payment arrangements that can be met realistically. During the pandemic and recovery xfinity mobile customer service have understood it can get rough at times and ALWAYS can be counted on...... I don't write much reviews however today i thank you for never leaving me without service giving me the chance at 3 very good job offers..... Thank you ! ( ps don't forget to follow through on your payment arrangement if they do give it to you!) read more

Comcast Service in Oakland has been offline for 24 hours. They promised it would be fixed at "9:07PM" It's not. The kids are pissed. So am I. read more

They billed me incorrectly 6 TIMES in one year! I was supposed to be getting a promotional rate of $59.99 for one year. Every other month, the bill would jump to $103, and I'd have to call them and spend over 30 minutes on the phone, to get it corrected. 6 times. Unbelievable. Don't they specialize in working with data transmission, you know, computers and stuff? And they can't keep one simple home account correct for longer than one month? They also have a monopoly in SF, which I believe leads to their sloppiness in accounting and lack of customer service. And to top it all off, their prices are way too high. What is wrong with this picture? read more

I HAVE BEEN ON HOLD WITH COMCAST FOR OVER 50 MINUTES NOW. My phone died 30 minutes into holding the first time and i had to call back. I HATE YOU COMCAST. I HATE YOU WOMAN WHO SAYS SOMEONE WILL BE WITH ME SHORTLY AND NO ONE EVER IS. I HATE YOU TWINKLE TWINKLE LITTLE STAR PLAYING HORRIBLY ON THE MUZAK OVER THE LINE. I hate you. I hate you. I hate you. I hate you. read more

This is the never ending line and the couple of employees handling it. O O O O O O O O O O O o O O Oo O O OO O O O oO O o O O Oo O O O** O O O O O O o OOO O Oo o O O O o O O Oo O O OO OOO OO O O Oo O O O O O O O O O O O o OO O O OO oO O [ ] O Oo [ ] O o O Oo OO O O [ ] [ ] [ ] O [ ] [ ] ** me, taking bets with myself on how long i'll be trapped here. . read more

I called this 800# three times today, and got the most belligerent, passive-aggressive "Customer Service Representatives" yet. The one who took the cake was Judy, Operator #33982 (that's right, girl! I've got YOUR number!) who repreatedly interrupted, talked over and argued with me. She couldn't even FIND me in the system, even though I gave her the last name and zip code as she requested... and then the COMPLETE service address. Judy, you are a role model for high school drop outs everywhere - how much do you pull down an hour, $8.50? It's good to know that you can be a full-fledged adult and make that much money for being an ass to people with real jobs, like me... who pay for your dismal existence and McLunches every day! If I ever meet you on the street, I'm going to give you a platinum and diamond knuckle sandwich, biyatch! *popping a Xanax* Wow. I kind of blacked out there for a second... The rage - the indignation - I... I didn't even do it justice, though! When I could get a word in edge-wise, I said, "I would like to speak to your manager, please." Judy #33982 responded, "How's talking to a manger going to help you more than I'm helping you?" I said: You're not helping me. You're arguing with me, and I'm done with you. A Manager, I would think... would not: raise her voice to a customer, would not interrupt a customer, and would be able to locate an existing customer with the service address - SO LET ME TALK TO YOUR MANAGER! Front line "service" representatives are the ambassadors of any company. If they're doing a good job, a Manager rarely needs to come into the mix at all. I applaud Comcast for having the unapologetic confidence to abuse customers to the point of wanting to hurl themselves into the path of an approaching Amtrak, rather than deal with their "service" representatives. I would sooner give myself a root canal with a rusty spoon and no anesthetic than deal with this company further. It's like this EVERY TIME I talk to somebody at Comcast. Even the Managers are jerks... though they manage to be much more superficially polite and borderline sincere when they say, "Well... I'm not educated about D-Link wireless routers; you didn't buy a COMCAST wireless router... so, gee... I wouldn't know how to explain how to use that..." And... I wasn't talking about my effing router, which is doing it's job just perfectly fine, thank you - I'm talking about a completely different issue... but the Comcast people manage to so... artfully send you off on a tangent as their index finger hovers above the "end call" button... I'm not... a moron. I'm technologically savvy - but even the managers were trying to throw me off of the real issue and assign imaginary blame to a non-issue in a smooth, professional, well-modulated voice. FUCK!!! I'm so frustrated... I'm either going to douse myself in gasoline and set myself on fire in front of their corporate office... or I'm going to go on a shoe-buying binge. I'm leaning toward the latter. But just. read more

Worst company I've ever had the displeasure to buy a service from. My internet has been down all day so I call for a fix, and I get hung up on. TWICE. If you can, go with anyone else. Comcast, I hope you read this: I hate you. read more

Seriously. I would rather rip off my own limbs, drink bleach mixed with Nutrasweet, give up meat, shave my head, lick someone's feet, snack on NYC subway rats AND be stuck in a closet with George Bush w/ the lights ON than have to be on the phone with them again. Yeah. THAT bad. I would take four more years of Bush than call Comcast again. Wait a second. I didn't mean that last part. But I did mean the first part. Seriously - - when I'm on the phone w/ tech support, and each one knowing I have Comcast phone service nevertheless tells me to disconnect my modem or reboot it (which - you'd think - would disconnect my phonecall to them) - - you start to get the feeling that PERHAPS - just PERHAPS - you don't belong in tech support. I mean, really - - if you're in tech support and I am calling because I can't get online, and you tell me to check something on a website - - you start to wonder about these people. Exactly HOW do I get to that site when I've just told you my specific problem is that I CANNOT GET ONLINE? Really now. I love cable modem, but I'd be about ready to opt to become a part of the DSL turtle clan if I didn't know that AT&T is JUST AS AWFUL. And to think - they charge ME every month when I am the one having to run back and forth from my modem and router - - for THREE HOURS? It's hopeless. read more

So yesterday my DirectTV went out. No signal all of a sudden. I get DirectTV through AT&T. Today I get a handbill on my doorhandle saying that Comcast disconnected my cable service that I was receiving it in error. I also got a friendly invititation to start giving them money. How nice of them!!!! Of course I DO NOT HAVE CABLE, I have DirectTV. If you bastards got your wires screwed up and yanked the wrong wire I WILL END YOU. Now I have an AT&T appointment for tomorrow. 8 AM to 8 PM is the possible times they might show up. How convenient! UPDATE! I called Comcast and they said "Oh no! We couldn't possibly touch that!" AT&T guy shows up and says "Dude, they completely disconnected you." Thanks for lying to my face Comcast!!! read more

I've had Comcast for over two years, and I've had ZERO problems. First of all, if you're starting service, go online for coupons and/or discounted rates. By doing a little research before hand, I got a discount on installation and cable tv/internet for something like 19.99 mo each, for the 1st 6mos, and I added two premium channels for about $40 more. The installer came on time and installed everything in less than 20mins. I had my own wireless box, if not, you can get a loaner for less than $5 a month. Unlike satellite networks, my cable tv never scrambles, never searches for a signal or needs to be redirected and my cable has never gone out. My internet has never gone out as it would when I used other providers. I think there's been less than four occasions when I had to reset my box, and everything worked fine thereafter. The only thing that sucks is it isn't cheap. My last bill for tv and internet was around $160. I don't mind though, cuz the service I get is worth it. In the past I've subscribed to (tv and/or internet): DirectTV, DishNetwork, RCN, SBC, Yahoo, AOL, etc. When I had DirectTV and DishNetwork, the effer would always go out! I'd be in the middle of watching something good, and "ZAP" it would go out...and then it would say "RELOADING" and take a good 5+mins to reboot. In a storm, it was super frustrating. Other times, the channel would get a little crazy, and I would have to go into the menu to reposition the dish. It sucked big time. Comcast has provided me with the best and the quickest internet service I've subscribed to in the past decade, and best quality TV service. My experience with Comcast has been the least problematic and the most reliable thus far. LUFFFF it~! =D read more

I don't have an account and I still have problems with Comcast. ...like what you say? How can you have a problem if you don't have an account? I have a Comcast box on my property.....and I don't want it there. I told the guy no way, do not put the neighbors box over the property line onto MY PROPERTY....but he stood there on MY STEPS and put it up anyway. If he had fallen off his ladder he would probably have sued me as HE WAS ON MY PROPERTY! And it's hideous of course. Now to remove it, supposedly the neighbor will have to pay...REALLY? Comcast is counting on me to not want to piss off my neighbor so they won't have to move the box. Oh look! They have a 1.5 star rating overall. Impressive. read more

Everybody hates Comcast. "Oh look, the big bad megacorporate monolith that's supposed to bring me cable TV screwed up my bill, cut off my service, and won't answer the phone - boo hoo!" Ok, well, actually, I think those things happen all the time and they suck. But for whatever reason, they haven't happened to me. I gave up my $70/mo static IP and 784/348 ADSL line, and put in a $30/mo 6.0/1.5 cable line that often peaks at 16Mbps down. Yes, I said 16! Then I got rid of my $110/mo DirecTV account with no HD, and got a basic Comcast Cable account with lots of lovely HD channels . . . for another $30/mo. So I am getting more, a lot more, and paying $120/month less. That's good right? That's one beer per day, every day. Yessss. Both times, the installer dude showed up on time (as a matter of fact, for the broadband, I called at midnight, and he was there at 10:00 the next morning!!), and did his job correctly. I don't really have any complaints at all. But I still ding Comcast one star because they're probably evil. read more

Seriously the worst company ever. They will charge you more than they advertise, and when you call them to dispute a bill, they try to sneak in any new services then charge you for that. When the modem that you rent FROM COMCAST breaks, they charge YOU, THE PAYING CUSTOMER $50 to come out and fix it. And they will lay the blame on you. "You are using it incorrectly, we aren't at fault." You piece of sh*t, Comcast. It's YOUR faulty modem that we pay $100 per year to rent, and you're saying it's our fault? Seriously, save yourself the trouble and use anything else. You'll probably also save your blood pressure from skyrocketing when you are on the phone with them explaining the same problem 18 times. This company is shady and the service is absolutely horrific. Switch to anything BUT Comcast! read more

This location is not the only reason why 1 star was given. Comcast AS A BUSINESS is absolutely terrible. You are really stuck between a rock and a hard place any time you deal with this company. Your cable box isn't working? We'll come check it out - that'll be $50. Okay, we'll send you another - for $15. Or you can come on in and wait in line during the one day we are open when you aren't at work - Saturday. Their hours are terrible, their customer service is terrible, their prices are terrible. Add to that, the service itself is shitty at best - no one in my house can get Internet unelss they are in the livingroom. They regularly make billing errors and don't say anything about it, so one bill is $127, the next one $183, the next one is $159, the next one is $168? Make up your mind! We don't change our service at all and yet our bill is different every month. read more

You douchebags. A year ago, you sucked me in with that damn Triple Play package (Internet, Cable, and Phone). I bought your deal, hook, line, and sinker. What you DIDN'T tell me was that it was ONLY a one year deal. I didn't even find out you had bumped the price from $100 to $150 until I called to cancel the phone part because I wasn't using it. Sneaky bastards. Which brings me to the second part, you are SCREWING ME OVER with that damn phone. If I cancel it, the internet and cable package is $100. If I don't cancel it, you can continue the Triple Play package for $100 for another year. Right. So it makes sense to keep the phone even if I haven't used it in four months? I guess. Here's how the end of that phone call went: Operator: "Well Ma'am, I use the Digital Home Phone service, and it's great. You should really give it a try." Me: "Well, I graduated from college a few years ago where it was all that I used, and I've grown pretty used to having people contact me via cell phone. Another phone seems superfluous." Operator: "You graduated from college?!? That's wonderful! Congratulations!!" Me: "Well, thank you, but that was over a year ago.Now, about that phon-" Operator: "Well I hope you are putting your college work to good use now. Have you gotten yourself a great job?" Me: "I'm a teacher, so I suppose so." Operator: "Bless your heart! You're amazing!" I think she was bored. Either that, or I have a new fake BFF down at Comcast. Regardless, someone was a little too cheery while screwing me over. read more

Where to start with my disgust. Well I have had comcast for the last year. I am now moving out of my apartment and am canceling as I no longer need the service. I finally have cancelled my service but below is the saga that was my epic journey of escape from these criminals. Attempt to cancel 1. via the saleperson for our apartment complex. Because we moved into a complex we couldn't get dish and had to settle for comcast. I am a gamer so I needed their highspeed net anyways so I figured eh why not bundle. (curse you bundle for appearing to be decent). Got a great first year deal. Well I called our lady to cancel. Her response, Oh I have no authority to cancel your service, I can tansfer it for you, or change it if you want. (aka we will make it impossible for you to cancel easily) Attempt to cancel 2. via online (since I was looking up the number anyways) For online discussion they ask you to state what your request is before you even talk to a person. (I would like to cancel my service) I not only had to repeat that several times the person helping me continued to try to upsell me on services, and asking about how I liked their service before finally telling me he couldn't help me and I had to call their customer service line or go in. (literally 30 min of my life could have been saved if that had been the first thing stated) Attempt to cancel 3. via customer service My phone number is 925 because I have had the same cell number since highschool. Well this kept routing me to a call center that said they couldn't assit me because I needed to speak with the call center for my address. No connecttion attempts were made. Attempt to cancel 4. via customer service again I basically felt like the last call had given me the run around so I tried a different route this time and got ahol of billing. The exact words the billing agent used "oh let me get you over to our retention department they handle that sort of stuff". Hell this should have clued me in if my other attempts hadnt thst they purposfully make it almost impossible to cancel service. Now understanding this my first phrase to the "retention agent" was "i don't want to transfer, change, upgrade, or in any way shape or form keep my service." It still took me 30 minutes to cancel service because I had to sit thorugh their scripted attempt to have me transfer my service to my new residence. I could have done so many more things with those 3 hours of my life... sigh... their service and rates are gorrid and if it weren't for the stranglehold monopoly they have on cable service i would never had used them. UPDATE My bill for the last portion of my service is not due until July. I have had no less than 12 phone calls now from Comcast stating my account is past due. Each time after stating I have closed my account and the bill is not due until July I get the same response, "Oh I see that now, sorry ma'am I'll make a note of this and you won't receive any more calls." I specifically asked the last person I spoke with if my account was showing as cancelled. They said no. Who wants to bet I update this reveiw with a "they forgot to end my account". I am betting that is a yes. read more

Yelpers: avoid this place at all costs. It is seriously terrible-- speaking from the perspective of only having interacted with the dopey doe-eyed gate-keeper at the front. This place is the equivalent of the DMV FOR YOUR INTERNET, except you're already paying the goniffs like $99 a month. Because I am a benevolent soul, I will tell you how to return your Comcast equipment painlessly, so that you can benefit from my pain. [preview of solution: Turns out you can drop off equipment at the UPS store at 29th and Mission! OMG. so easy and painless!!] The following is why you should never go here, and perhaps why you should abandon Comcast altogether and switch to Monkeybrains as I plan to do: I go in to return a piece of equipment that I was told over the phone I could "drop off" only to find that I must log into a system where I am #28 in line. NUMBER 28! Did I mention that there are about 70 people milling around in this store: they all look like they've been there for years. Probably life-sentences, I think to myself. Me to gatekeeper: "But all I need to do is hand you this box. You can take it now! I did everything else over the phone" employee: "We're not set up to just take that. You need to wait in line for your number to be called" (I eye a white-haired couple who are waiting in line, sitting placidly before a TV screen as they grow old together). Me: "But I only have 2 hours in my meter. Is there another location I can go to? " employee: "In Oakland. But all the stores are equally busy." Me: "Can I mail it to an address?" employee: "Yes, you can mail it." Me: "Can you give me an address to mail it to?" employee: "Oh, I wouldn't have any idea. You can call 1-800-COMCAST. Then they'll mail you an envelope. Then you can mail it back." Me: "This is ludicrous. I just need an address! I'm going out of town so I can't wait for an envelope to come in the mail." --- so I call comcast. Turns out I can mail it to #60 29th Street, San Francisco. And guess what that address is? IT IS THE UPS STORE, WHICH IS LICENSED TO RECEIVE COMCAST EQUIPMENT. NO, I don't need to mail it there, I can just drop by and give it to them. As I leave the store, the ominously orange screens above register that I've advance in line: I'm now only #27. read more

For someone who hates Comcast, I have to admit, every month a big ol' chunk of cash ends up going to them..... partly because I don't know how to switch and I Fear Change. I hate it for many of the same reasons you all do... Linda, Beau, Grace, Joshua... (hi, y'all!) but I have one more thing to add.... Have ANY of you noticed that the 'fast forward' feature on the DVR *FAILS* to work whenever you're watching NBC? This is a particularly sore topic for me, as the following shows are on NBC: Heroes, Lipstick Jungle, My own Worst Enemy, The Office, Chuck, The Tonight Show (provided the guest is good- i hate the host), Conan O'Brien (on the other hand, i love this host.) Well, I'd *LIKE* to watch all those shows, but if I can't fast forward thru the commercials without the DVR FREAKING OUT and skipping to the END of the program every time I fast forward more than 2-3 commercials, I'm going to have to give you up, NBC. After all, there's always "Dirty Sexy Money", "Pushing Daisies", and "House". Oh, and the cables that they give you with the DVR recorder/cable box are total pieces of GAHRBAGE. read more