Cancel

    Open app

    Search

    Xfinity Store by Comcast

    1.7 (1k reviews)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

    Services - Xfinity Store by Comcast

    Internet service providers

    Security monitoring services

    Security system installation

    2 More Services

    Security system repair

    Television service providers

    Xfinity Store by Comcast Photos

    You might also consider

    Recommended Reviews - Xfinity Store by Comcast

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    This explains it!!

    **THEY ARE SCAMMERS!!!!** My bill changes every month. Why? I have no idea. Does the usage change? Nope. Did my plan change? YES. WHO CHANGED IT? The company, without my knowledge. Did I try to fix it? Yes, many times. I've called, chatted, and asked for an explanation (3 times this week). Their response: "We have a promotion." Okay, great, but explain this bill first. Their literal answer: "You're missing the point." Dude, I get the point--you're scamming me. WORST PART is customer service hung up/disconnected when I insisted on an explanation. I tried to cancel but have no idea how. Everyone says go to the store, I did they said we just sell phones ;)

    Z offered some of the best customer service I've ever received.
    Bryant L.

    This review is for one of the retail sales professional named Zwe (also known as "Z"). I can't say enough good things about my guy Z. He went above and beyond to help me during my appointment to change my service. He answered all my questions completely and double checked if I had any other concerns before leaving the store. Straightforward, honest, and genuine. Z is a problem solver and will dedicate his time to resolve your issues. He understands the business and has a vast amount of knowledge about products, services, and troubleshooting. If you're coming into the store and you're looking for solutions and not for someone trying to sell you something, Z is the real deal. Thank you again for taking care of me and my fam and making sure all our needs were met!

    Dante and Virgil reach the 8th Circle of Hell   on the back of Geryon, a flying monster with different natures, just like the fraudulent.
    Lynn F.

    DANTE'S 8th CIRCLE of HELL that's the one where fraudulent sinners spend eternity. So this happened: May 2016. walked into Comcast Store on Geary to close account. Gave them all the equipment, paid the last bill. Signed. Lesson #1. If they ask why you are closing, tell them you, and everyone in your house is vacating, moving to another planet, next people are dead. this will save you from endless grilling, do you need cable where you're moving, what about your roommates, what about......... June, July, Aug, Sept, Oct, Nov, Dec received monthly bills for $100, I would call, they would say there's no charges due. even called my Visa bank and BANNED them from access to my $$. More bills, more calls, then a conference call with my Visa bank and Comcast Billing. Once again, my account is totally closed, there is no balance to pay, you're clear. We Promise. So then I happened to be checking my credit report, about to make a large purchase and assuming i will see my standard excellent rating. But Wait! Comcast sent my bill to COLLECTION!!! On Jan 1, 2017. happy new year.

    Really need to cancel t v part of bundle

    See all

    17 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jorge D.
    461
    119
    19

    19 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Theresa M.
    200
    103
    178

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of v c.
    0
    18
    1

    4 years ago

    Xfinity is charging me unwarranted late fees on my account which is even on auto pay, and there is no customer service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 7
    Thanks 0
    Love this 2
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Styn V.
    516
    153
    147

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of ava l.
    0
    35
    2

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    How can I rate this lower? Comcast sucks! Had to reschedule moms TV installation 3 times so F them!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Roger S.
    4
    83
    153

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Najaf S.
    85
    65
    81

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Practice B.
    162
    250
    17

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0
    Photo of A A.
    193
    379
    10

    9 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bob F.
    62
    47
    8

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    19 years ago

    Helpful 23
    Thanks 0
    Love this 22
    Oh no 0

    19 years ago

    Helpful 15
    Thanks 0
    Love this 34
    Oh no 0

    19 years ago

    Helpful 11
    Thanks 0
    Love this 40
    Oh no 0
    Photo of Kim D.
    667
    404
    1278

    18 years ago

    Helpful 15
    Thanks 0
    Love this 17
    Oh no 0
    Photo of Evan S.
    314
    6
    0

    13 years ago

    Helpful 9
    Thanks 0
    Love this 2
    Oh no 0

    18 years ago

    Helpful 11
    Thanks 0
    Love this 19
    Oh no 0

    18 years ago

    Helpful 13
    Thanks 0
    Love this 16
    Oh no 0

    18 years ago

    Helpful 14
    Thanks 0
    Love this 13
    Oh no 0
    Photo of El B.
    254
    651
    798

    12 years ago

    Helpful 14
    Thanks 0
    Love this 13
    Oh no 0

    18 years ago

    Helpful 11
    Thanks 0
    Love this 16
    Oh no 0

    13 years ago

    Helpful 8
    Thanks 0
    Love this 3
    Oh no 0

    13 years ago

    Helpful 6
    Thanks 0
    Love this 2
    Oh no 0

    19 years ago

    Helpful 7
    Thanks 0
    Love this 14
    Oh no 0
    Photo of Meg N.
    325
    237
    67

    14 years ago

    Helpful 9
    Thanks 0
    Love this 3
    Oh no 0

    11 years ago

    Helpful 6
    Thanks 0
    Love this 2
    Oh no 0

    18 years ago

    Helpful 10
    Thanks 0
    Love this 11
    Oh no 0

    Page 3 of 26

    Xfinity Store by Comcast Reviews in Other Languages

    Ask the Community - Xfinity Store by Comcast

    If I apply for internet service today, will it be installed same day and how much will I pay?

    View All 2 Questions

    Review Highlights - Xfinity Store by Comcast

    I have a long standing dislike of Comcast customer service but I have to say my last experience with comcast support was pretty good.

    Mentioned in 12 reviews

    Read more highlights

    You might also consider

    Verizon

    Verizon

    (254 reviews)

    $$$

    Lower Pacific Heights

    Helpful place Come…read morehere for _iPhone issues _etc Good alternative to an iPhone store

    Be very careful with this company and don't trust what their representatives tell you. Here is my…read morestory. A month ago, my friend told me he wanted to switch from AT&T to T-Mobile because they offered him better terms and a free phone. I've been a Verizon customer for almost 3 years, and I told my friend that I could ask what Verizon could offer him and possibly add him to my family plan so we could all save money, since the more lines you have, the bigger the discount. I called Verizon, and the representative assured me that Verizon could match those terms (a free phone if my friend switched from AT&T). We received the phone, and a month later it turned out that it wasn't free. I called Verizon 10 times, and each time they assured me they would make it free, but nothing happened. Today, I asked to speak with a manager, and the manager told me he couldn't do anything and that the phone would not be free. I said that in that case I don't need the phone and that I had been deceived. The second situation: about a month ago my home internet device broke, and I went to this Verizon store to exchange it, but they closed my old line and opened a new one (I didn't know about this and didn't ask for it). Because of that, I lost my legacy (grandfathered) price and my loyalty discount. The manager wasn't very helpful here either, as he said he couldn't restore my previous terms. Please be extremely cautious with this company. Now we are looking to switch to T-Mobile because they treat their customers better and keep their promises.

    AT&T Internet - Is Fiber waterproof?

    AT&T Internet

    (1.7k reviews)

    SoMa

    I switched from Spectrum, because they are trying to sneak in higher fees without the customer…read morenoticing. AT&T ... fast internet for a good price. That's about it .. the customer service is horrible. The techs need to learn how to install properly. They tried to get me to switch my phone service, but like the other services they offer, it's only half-assed, they don't fully do everything, they only do just enough. I'd rather pay more with someone else, than be stuck with their phone service too ... because whenever you'll need help, there's not a REAL PERSON to be found! Only this a.i. that never understands the human element!! My recent internet problem ... they kept apologizing, but that's ridiculous .. it doesn't ever help anything! They needed to get my service back asap. Stop apologizing! Techs finally came out and didn't fully do the install .. only parts, so it'll probably go out again. The only thing this company was good at were their welcome gifts ... better than most , they gave 2 good gifts within the first month ... but everything else ..

    I've been an AT&T phone customer for more the 20 years. I recently switched my internet from…read moreGoogle to an AT&T bundle. All went well and had service for 3 weeks. Got a text yesterday that my internet is cancelled. Spent 4 hours with customer service and got absolutely no help whatsoever from 3 different reps who barely spoke English. Had to return to the store to reapply for the entire setup and now we have to wait for a new box to be mailed to us. Noone was able to give us a reason for the disconnection. Absolute worst customer service that I have ever received, bar none!

    DIRECTV

    DIRECTV

    (863 reviews)

    Inner Richmond

    I'll start this review by stating I'm a long time customer & haven't had to call very often over…read morethe many years that I've had the service. Long story short, the cable/power clicked off unexpectedly on my bedroom TV last night. Tech Suppirt was useless in troubleshooting & resolving the problem. A Supervisor returned the call several minutes before closing. What a waste of time all around!!! :( I called this morning (800-531-5000) & was assisted by "Matthew". After trying to resolve the problem & not being successful, he suggested an upgrade of the cable system/boxes/remote at NO charge. I have a customer protection plan that covers service calls. He was helpful in setting up an appointment for later in the week. I asked that they call if there's a cancelation & I could get an earlier appointment. He documented all of the details on the request. I felt reassured that the problem will be resolved. Hopefully, all will go well on the upcoming service appointment & I won't have to call Direct TV for a very long time. :)

    I don't usually write reviews like this, but DIRECTV has earned it…read more Hands down the worst company I've dealt with. I've now wasted TWO full days waiting on a technician who never showed up, and no call, no update, nothing. Just complete disregard for my time. On top of that, their customer service is an absolute nightmare. Endless transfers, zero accountability, and no one seems to have any idea what's going on. It's frustrating, exhausting, and honestly unbelievable that a company can operate this way. When you do actually speak to a person, they are condescending and rude! At this point, I wouldn't recommend DirecTV to anyone. Save yourself the time, money, and stress.. go literally anywhere else.

    Xfinity Store by Comcast - isps - Updated May 2026

    Loading...
    Loading...
    Loading...