great to have this local service and have a batt out in my iphone while i wait instead of sending…read moreoff to apple. good price, totally fixed the problem

Beware -- A Cautionary Tale…read more We had an unfortunate and horrible experience at a time when we were most vulnerable, and we were taken advantage of. My work phone suddenly stopped working, and I needed it for my job. I hate to single out one person, as perhaps it's a cultural problem at this place, but Eddie was kind and reassuring at first. He said he tried everything, including cleaning the port, changing the screen, and replacing the battery, but told us the phone was gone for good. He offered to sell us replacement phones, which we declined. We paid for the diagnosis and took our supposedly dead phone home. As a last resort, we pressed the reset button several times, and on the fifth attempt, the phone came back to life. While we were overjoyed, we also felt cheated and let down by someone we'd trusted as a professional and an expert. When we called back for a refund, Eddie denied ever opening or diagnosing the phone, and hung up on us. We learned an expensive lesson and want to share it so no one else gets cheated the way we were.

Teddy is the best. I am the stereotypical (not white hair, it's multicolored grey) grandma. The…read moreone who knows enough about computers to proof documents, send emails and watch YouTube. Teddy was so respectful, kind and more importantly, for some people, knowledgeable. I was having issues with my iPad. That's not their service. I understood it was hardware stuff. He showed me and fixed the problem. I guess this review is more of meeting Teddy. it was such a pleasure. When I break something I'm calling Mobile Kangaroo for the iPad repair.

Fast, efficient, professional, reasonably $$, clean. I called, he was nice. I went in, he explained…read morediagnostic process. He called shortly thereafter. Easy online payment. Called back an hour or so later. Product repair. Easy as could be.

Fast, painless fix -- highly recommend! Cracked my iPhone…read morescreen and was dreading the whole ordeal, but this place turned it around way faster than I expected. Walked in, got a quote upfront, and had my phone back looking brand new within the hour. Screen quality feels exactly like factory original, no weird touch sensitivity issues or discoloration. Staff was friendly and clearly knew what they were doing -- no upselling, no runaround. If you need a quick, reliable screen repair, this is the spot. Will be back if I'm ever clumsy enough to need it again!

Thank you for fixing my phone's screen so quickly! It literally took only 30 minutes…read more The service was fast, professional, and affordable. My phone works perfectly again, and I'm very happy with the repair. I would definitely recommend this shop!

PLEASE READ THIS before switching, buying, or committing to AT&T. No matter how good the deal or…read moreoffer is...you're going to pay the difference in headache, false promises, and horrible customer service. I switched over to AT&T from T-mobile because they promised me a much cheaper rate for my 22 business lines. There was also a deal promotion where they'd pay off my old devices up to $800 per device. a) The "seamless" transition was everything but seamless and took days and weeks of porting over numbers b) Every month the statement would look different with charges that no one knew how to explain and it was NOTHING close to what was originally promised. c) The mislead and misdirected me (frankly they didn't even know) in the process of getting my reimbursement for paying $2200 OUT OF POCKET to T-mobile. p.s. It's been 6 months and I never got my reimbursement. So in summary, I spent HOURS in person and on the phone trying to understand what the heck is going in. I never got my $2200 reimbursed after 6 months, false promises, and being told the wrong instructions every time. I paid just as much as I was paying with T-mobile and really the savings is all a sham. I finally decided to pull the plug 6 months later and lost several thousand dollars because AT&T phones are locked, btw, so you have to pay them off, which btw, they make VERY challenging to do. All in all this is a failing company. They're surviving on a thread. The only thing that's keeping them alive is their name, since they've been around for 100 years. I pray that they shut down in my lifetime; they don't deserve to be around. Never again. Please don't offer me anything, interact with me, or sell me anything. If you want to see screenshots of their stupidity and false promises, DM me and i'll gladly share. Dodge a bullet and DO NOT consider AT&T in any way, shape, or form. I get NOTHING out of this review other than the hopes that I save someone the headache, money lost, time wasted, and unprofessionalism I had to bear.

Had THE BEST customer service experience with Jen yesterday! She was so kind, patient and capable…read more Give that woman a raise!

I go here for my T-Mobile Tuesday freebies and it's alright. I do miss the location further up El…read moreCamino, but I guess Hillsdale will have to do. It's a small store with usually 2-4 employees around, but for some reason I sometimes have to wait even if there's only like one other customer in the store. They've been good lately about not making people picking up freebies wait. But I've definitely had to wait almost half an hour before just because there were other customers being slow as hell. The location is on the lower floor, near the MAC Cosmetics store, kind of on the opposite side of The Cheesecake Factory. You'll see a T-Mobile logo on the outside of the mall, as it's the first store to the left after walking in from the outside entrance.

I was in yesterday for a screen protector replacement. Hasen (sorry if I misspelled!) was very…read moreinformative, friendly, honest, and helpful without being pushy. I will definitely be back to this store!

THANK YOU Vivanna!! You were so helpful and so patient with my parents. I am so grateful you were…read morethere to help them. AT&T 60 31st ave

This store scammed me into opening a line for a "free " iPad where I'll get monthly credit and just…read morepay $1. Never happened . I got charged in full every month for the financing and received no credit and also paid for the service on the line. I should've known when I bought a phone and they gave me a diff gb than the one I asked for so I had to go back the next day. Long story short, I got scammed. Scammed by the store. I called att and they told me to go to the store and go to the store they tell me to call. I went to a different store and they said nothing I can do but pay off the iPad in full and cancel the line. So I did that today. Basically got scammed for buying an old iPad for a crazy price when I could've went to Apple to get a new one. I blame myself for not noticing what's on my bill till now. These guys are scammers. Don't go to this store. It's an endless cycle. Lesson learned. This makes me want to move to Verizon or Comcast.

Unbelievable service, they saved my irreplaceable photos!…read more YeaMac was absolutely amazing! I brought in my iPhone 12 Pro Max for water damage. When I called them, they laid out all the possible paths we could take, as well as an honest assessment of whether the phone was worth saving. The staff was super nice and explained every step clearly. My phone was stuck in a boot loop (constantly turning on and off), making it impossible to perform a backup. I had very important photos that weren't saved to iCloud, so I paid the initial $79 diagnostic fee for them to open it up and assess the damage. A few days later, they managed to get into the phone and even sent me a picture of it working! They successfully triggered an iCloud backup, and I was able to see all my saved photos on my new phone. They gave me a completely honest breakdown: because of internal corrosion, making it fully water-resistant again would be costly, so they suggested just keeping it as a backup device. The Apple Store quoted me $600 for a replacement unit and refused to repair my device or recover my data. YeaMac charged me the $79 diagnostic fee plus $200 for the repair/corrosion cleaning, saving my data and saving me money. 10/10 customer service! I'd choose them over Apple any day.

These guys recently fixed a broken screen on my 2020 iPad Pro. Now, at first, the repair didn't…read morework properly, but unfortunately, I didn't notice it until I was in New York. I called them and asked them if I could send it back and if they could fix it. Not only did they send it back and fix it, but they paid for the shipping both ways, and it happened in a timely manner. Totally recommend them. They rock!

Excellence service and great prices highly recommended. The process was quick my phone looks brand…read morenew‼‼‼

Very good and excellent service. Ive been here many times they are very nice and good customer…read moreservice

I had my phone camera repaired somewhere else and unfortunately, they ended up making the problem…read moreeven worse. That's when I decided to reach out to GoCell and spoke with Erish to set up an appointment. I drove all the way to his store in San Mateo, but unfortunately the camera part they had received was the wrong one and didn't fit my phone. Erish was very professional about it and genuinely apologized for having me drive all the way there for nothing. What really impressed me was that he didn't just leave it at that. He ordered the correct part right away and told me he would come to my house and fix it for me at no extra charge. And he actually did exactly what he promised in a day.. The camera is working perfectly now, and I honestly couldn't be happier. Erish went above and beyond to make things right, and that kind of customer service is hard to find these days. I definitely recommend GoCell and Erish if you need your phone repaired. Great service and, most importantly, someone who actually stands behind his words and work.

Great experience!…read more They fixed my son's iPad charging port which will give it some extra life. I used their mobile pickup and drop off service which made everything very convenient. Eric and Said were very professional, responsive, and completed the repair exactly as expected. They also recommended replacing the battery, which I already knew was getting weak. I appreciated that they pointed it out without pressuring me to do it right away. I plan to have them replace the battery at a later date. I will definitely use them again.

Mad Max is the Man! He treats you more than just a customer. Very good people running this store.read more

Great service. Took my granddaughter's IPad for repair as would not charge. He tested it and said…read moreour charging cable was the problem. Gave me a new one at no charge. Also would not take any money for checking the iPad out. I left with the IPad issue fixed in about 5 minutes' time. Highly recommend him. He will have all our business from now on.