They replaced my Iphone battery with a defective third party battery, when I returned to have it…read morefixed again they did not have a battery in stock so I asked for my money back. After a lengthy discussion I was told I would receive my refund only to find they had only refunded $50 of the original $109. I later went up the road to another phone repair store and got a working OEM Apple battery installed for $97.

I strongly advise against using this service. They use an unsafe method to clean the speakers,…read moreincluding excessive amounts of acetone and simply blowing air at the end, which is extremely dangerous for the device I strongly advise against using this service. They use an unsafe method to clean the speakers, including excessive amounts of acetone and simply blowing air at the end, which is extremely dangerous for the device

Fast, efficient, professional, reasonably $$, clean. I called, he was nice. I went in, he explained…read morediagnostic process. He called shortly thereafter. Easy online payment. Called back an hour or so later. Product repair. Easy as could be.

Fast, courteous, got the job done. Highly recommend. My screen broke on my iPhone, and he took care…read moreof me and did all the testing to make sure my warranty stayed intact. The environment is cheap looking, but whatever. If I break another screen, I'll skip the genius bar and come back to this place. It's a small chain. Personally, I think they could earn some additional dollars by selling stuff and having inventory, which might allow them to afford better decor, but maybe that's just not their business lol.

BayCell is impressive for so many reasons:…read more * considerate communication * amazing prices * immediate turnaround for fixing my vintage iPad in less than 24 hours * their pick-up and delivery system Whilst I had various options through using Yelp, I decided to look into all of my choices.... and I am so happy that I chose BayCell because they truly provided EVERYTHING I needed. I did not think my vintage iPad with the broken charging port could be fixed so quickly, and BayCell blew my mind with how well their service is in all of the aspects. I highly recommend BayCell and my only wish is that I could have tipped them more $$$ for being so amazing at their job. They deserve it!

My son's Nintendo Switch stopped working unexpectedly, so I reached out for help. They responded…read morealmost immediately, came to my workplace to pick it up and run diagnostics, and kept me informed throughout the process. When they determined it needed further examination, they took it with them, completed the repair quickly, and even delivered it back to my office. Outstanding service from start to finish! I highly recommend them!

Manager Kevin was able to resolve and help with my billing problem and make it go away…read more Glad to get a solution.

PLEASE READ THIS before switching, buying, or committing to AT&T. No matter how good the deal or…read moreoffer is...you're going to pay the difference in headache, false promises, and horrible customer service. I switched over to AT&T from T-mobile because they promised me a much cheaper rate for my 22 business lines. There was also a deal promotion where they'd pay off my old devices up to $800 per device. a) The "seamless" transition was everything but seamless and took days and weeks of porting over numbers b) Every month the statement would look different with charges that no one knew how to explain and it was NOTHING close to what was originally promised. c) The mislead and misdirected me (frankly they didn't even know) in the process of getting my reimbursement for paying $2200 OUT OF POCKET to T-mobile. p.s. It's been 6 months and I never got my reimbursement. So in summary, I spent HOURS in person and on the phone trying to understand what the heck is going in. I never got my $2200 reimbursed after 6 months, false promises, and being told the wrong instructions every time. I paid just as much as I was paying with T-mobile and really the savings is all a sham. I finally decided to pull the plug 6 months later and lost several thousand dollars because AT&T phones are locked, btw, so you have to pay them off, which btw, they make VERY challenging to do. All in all this is a failing company. They're surviving on a thread. The only thing that's keeping them alive is their name, since they've been around for 100 years. I pray that they shut down in my lifetime; they don't deserve to be around. Never again. Please don't offer me anything, interact with me, or sell me anything. If you want to see screenshots of their stupidity and false promises, DM me and i'll gladly share. Dodge a bullet and DO NOT consider AT&T in any way, shape, or form. I get NOTHING out of this review other than the hopes that I save someone the headache, money lost, time wasted, and unprofessionalism I had to bear.

I go here for my T-Mobile Tuesday freebies and it's alright. I do miss the location further up El…read moreCamino, but I guess Hillsdale will have to do. It's a small store with usually 2-4 employees around, but for some reason I sometimes have to wait even if there's only like one other customer in the store. They've been good lately about not making people picking up freebies wait. But I've definitely had to wait almost half an hour before just because there were other customers being slow as hell. The location is on the lower floor, near the MAC Cosmetics store, kind of on the opposite side of The Cheesecake Factory. You'll see a T-Mobile logo on the outside of the mall, as it's the first store to the left after walking in from the outside entrance.

Joshua Garcia provided the BEST customer service, he is so professional, knowledgeable and…read moreefficient. We were trading in my son's Android phone for an iPhone. Joshua explained all of our options and clearly told us the pros and cons of different options. He also was very transparent; he wrote down the monthly cost of each option (I am a visual learner and have a bad memory so that really helped me). And then he walked us through the data transfer process. There was a lot to go over, but he worked as fast as he could. I was very impressed and hope that I can work with him again the next time I visit this store.

THANK YOU Vivanna!! You were so helpful and so patient with my parents. I am so grateful you were…read morethere to help them. AT&T 60 31st ave

This store scammed me into opening a line for a "free " iPad where I'll get monthly credit and just…read morepay $1. Never happened . I got charged in full every month for the financing and received no credit and also paid for the service on the line. I should've known when I bought a phone and they gave me a diff gb than the one I asked for so I had to go back the next day. Long story short, I got scammed. Scammed by the store. I called att and they told me to go to the store and go to the store they tell me to call. I went to a different store and they said nothing I can do but pay off the iPad in full and cancel the line. So I did that today. Basically got scammed for buying an old iPad for a crazy price when I could've went to Apple to get a new one. I blame myself for not noticing what's on my bill till now. These guys are scammers. Don't go to this store. It's an endless cycle. Lesson learned. This makes me want to move to Verizon or Comcast.

Shout out Mauricio!…read more We brought in a nearly 20 year old MacBook that looked like it got hit by a Scud Missile. It was bad! The MacBook wouldn't turn on, was literally falling apart. Had data, files and photos that I needed. Happy to say he solved my problems. Saved the hard drive, cloned to a donor MacBook...all was preserved. Quick turnaround, fair pricing, very calm, friendly, clear communication. He's a pro. Give this man a raise! Thanks, Mauricio.

They were technically adept, they gave me options and kept me informed throughout the project.read more

This store is good. The staff are nice and the prices are reasonable. I especially recommend the…read morephone repair service.

"great service" fixing my phone screen! the staff was helpful, quick, and did an excellent job…read more Thank you

What a great service. Quick, easy and fair pricing. Super convenient as they come to you! Thank…read moreyou Erish for the great communication and smooth repair!

Great service. Quick and professional and exactly as advertised. Highly recommend! Syed was a great…read moreperson to get in contact with!

Great experience buying my iPhone from this store. I felt very confident purchasing here. Max was…read morehonest and provided helpful feedback about the condition of each phone, which made the decision much easier. The whole process was smooth and professional. I have no hesitation giving 5 stars and would highly recommend this store to anyone looking for Apple products.

I stopped by to fix my phone screen and they fixed it easy and fast. Nice place. I would post of…read morepicture of my phone if I could. Recommend