I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

I feel compelled to write this review because I saw so many bad reviews here…read more Actually, I was worried the internet quality very much when I was moved in San Bruno and saw these reviews. Also when opening account at this company, I had a bad experience, which worried me even more. When I open the internet with this company, I had to go the office after checking website and then found it's closed on that day without notice in advance. I saw a notice on the door about office hours which are different from what they had on their website. I had to visit their office the other day bringing the document to open an account. This was not a good experience and it's just like what municipal service usually does :) This made me surer that San Bruno CityNet wouldn't provide any good internet availability. I work at a tech company as an engineer and I need internet connection almost 24/7. I was so distressed that I imagined how terrible the connection would be. Why I gave it 5 stars? The internet stability is extremely good. When I was living in Millbrae, I had comcast and yes I had internet outage often. People here say SanBruno cable is even worse than comcast and they even wish comcast was here. It's unbelievable to me. As a sw engineer who uses internet extremely for work, I'm 100% happy with San Bruno cable. The outage was just for 15mins on one day for these 10 mo! This is amazing availability. Internet speed is also stable and almost at the level of upper limit of my contract. I suspect that something is wrong with the house where people blame San Bruno cable on internet connection quality. Old house usually is equipped with old cable infrastructure but it's not cable company's responsibility but the house owner's responsibility. Thanks San Bruno CityNet Services, you're definitely great.

Probably one of the worst run Cable TV companies on the planet. They purposely keep their hours…read more8am-4pm M-F so absolutely NO actual customer service can occur. My family and I work all week during their business hours, so I am unable to drop off the cable equipment at their front desk. They offer no other service for those customers that work M-F 8am-5pm. City Net is unapologetic in their failure to provide customer services that actually benefit their customers. City Net's current customer service phone tree actually says their hours are 8:30-5pm on Wednesday. Their phone representative says that they changed those hours 3 years ago and just haven't updated their phone system message. It's obvious to see why San Bruno City Net has failed miserably and was recently sold to a competitor. Mismanagement is their customer service plan and it shows.

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Fantastic experience with sales, billing, and customer service! I love working with a locally…read morebased company, and the attention to detail given in the entire customer experience is appreciated. Rock solid - consistent and dependable. GO SAIL!

Got Ethernet and fiber runs at my place and they were able to do it with minimal visible…read moreinterference and were affordable!

Absolutely top quality service, professionalism, speed and elegant work. Full WiFi in home with…read morelots of concrete where a pinpoint or mesh solution wouldn't work. Cable Shmable hooked me up with top of the line, (commercial grade, consumer simplicity), Ubiquity system that has tremendous coverage AND speed. They came highly recommended not as simply and A/V company, but rather network architects that can do everything low voltage. I'd highly recommend Karim (owner who came out himself for a bid within two days of my request) and Cable Shmable. His team that did the installation are also excellent. 10/10 for any AV, network, WiFi you may need. Top notch. 100%.

They are attentive and professional. Remo is incredibly prompt in contacting you to make sure they…read moreunderstand your needs and to ensure everything is done correctly. I've had them install StarLink at 2 separate locations including once with a 2nd specific audiophile connection. Both times were seamless. I also contacted Remo after a storm affected our connection. He got back to me within an hour to troubleshoot the problem. An easy 5 stars. -PM

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

The Verizon rep, Min, greeted us and was friendly and helpful. He assisted us with calling the…read moreVerizon support team specifically for transfers and was patient with us. Our family needed to transfer a phone line from one Verizon account to another Verizon account. One of the account owners wasn't able to sign in online to initiate the transfer so we needed assistance from a Verizon rep in-store. Good thing we went in to the store because we needed a new SIM card. The store was welcoming and other reps were friendly also. Keep up the great customer service!

I went there to do an upgrade as a 30 year existing customer. I set an appointment. I show up five…read moreminutes early. Greeting went fine then quickly downhill. I get this guy who gives absolutely zero explanation on anything. And he has this attitude, almost confrontational. It was weird. I left would never return. Stay away from this place.

What else can I say about Race Communications that hasn't said. I have great service, I always have…read moreInternet unless of course there is t electricity. It's never slow I mean I love it! I had it for almost 2 years and never had a problem. My plan stays the same $ never goes up! Thanks for that!! Do I recommend it!? You bet 100 %!!

Race Communications are total frauds! They brag about being cheaper to suck you in then they…read moreincreased my bill by $10.00 a month after a only a year! Total BS! Needless to say I will not be a loyal long-term customer that's for sure!

Fastmetrics provides our business with reliable, high speed fiber internet. The fiber is symmetric,…read moreso we can get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Fastmetrics is always willing to answer our questions and is vital to our business operations. Highly recommended business ISP! Kurt, IT Director, Beeline Group

Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our…read morenew FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a mulit-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and autoattendents exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us.

Neil was very quick to respond when I had an issue with my external hard drive. He was able to give…read moreme advice on what to do in order to recover my data and save it on a better type of drive as I had been using a more out-of-date device. Will reach out to him again if I have other computer-type issues.

Hello, I was recently experiencing some problems with my laptop due to age. The battery was no…read morelonger holding a good charge and I was getting constant alerts due to my laptop running Windows 10 and needing to upgrade to Windows 11. I am on a fixed budget and needed an upgrade. The thing that I appreciated about Neil is that he is willing to work with you based on your budget and needs. You just have to communicate, open up a working dialogue, and hear out all the options. Neil found me a refurbished Lenovo ThinkPad with all the right features and software. He could have also sourced me a new gaming laptop with the best speeds and processing power but of course- out of my budget. If you get to know Neil, you realize he does care about his clients and wants to make things right. So far I am satisfied with my laptop computer and if I run into an issue I can always call him and he'll do his best to help - obviously within reason.