They are attentive and professional. Remo is incredibly prompt in contacting you to make sure they…read moreunderstand your needs and to ensure everything is done correctly. I've had them install StarLink at 2 separate locations including once with a 2nd specific audiophile connection. Both times were seamless. I also contacted Remo after a storm affected our connection. He got back to me within an hour to troubleshoot the problem. An easy 5 stars. -PM

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

Got Ethernet and fiber runs at my place and they were able to do it with minimal visible…read moreinterference and were affordable!

Absolutely top quality service, professionalism, speed and elegant work. Full WiFi in home with…read morelots of concrete where a pinpoint or mesh solution wouldn't work. Cable Shmable hooked me up with top of the line, (commercial grade, consumer simplicity), Ubiquity system that has tremendous coverage AND speed. They came highly recommended not as simply and A/V company, but rather network architects that can do everything low voltage. I'd highly recommend Karim (owner who came out himself for a bid within two days of my request) and Cable Shmable. His team that did the installation are also excellent. 10/10 for any AV, network, WiFi you may need. Top notch. 100%.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

I feel compelled to write this review because I saw so many bad reviews here…read more Actually, I was worried the internet quality very much when I was moved in San Bruno and saw these reviews. Also when opening account at this company, I had a bad experience, which worried me even more. When I open the internet with this company, I had to go the office after checking website and then found it's closed on that day without notice in advance. I saw a notice on the door about office hours which are different from what they had on their website. I had to visit their office the other day bringing the document to open an account. This was not a good experience and it's just like what municipal service usually does :) This made me surer that San Bruno CityNet wouldn't provide any good internet availability. I work at a tech company as an engineer and I need internet connection almost 24/7. I was so distressed that I imagined how terrible the connection would be. Why I gave it 5 stars? The internet stability is extremely good. When I was living in Millbrae, I had comcast and yes I had internet outage often. People here say SanBruno cable is even worse than comcast and they even wish comcast was here. It's unbelievable to me. As a sw engineer who uses internet extremely for work, I'm 100% happy with San Bruno cable. The outage was just for 15mins on one day for these 10 mo! This is amazing availability. Internet speed is also stable and almost at the level of upper limit of my contract. I suspect that something is wrong with the house where people blame San Bruno cable on internet connection quality. Old house usually is equipped with old cable infrastructure but it's not cable company's responsibility but the house owner's responsibility. Thanks San Bruno CityNet Services, you're definitely great.

Probably one of the worst run Cable TV companies on the planet. They purposely keep their hours…read more8am-4pm M-F so absolutely NO actual customer service can occur. My family and I work all week during their business hours, so I am unable to drop off the cable equipment at their front desk. They offer no other service for those customers that work M-F 8am-5pm. City Net is unapologetic in their failure to provide customer services that actually benefit their customers. City Net's current customer service phone tree actually says their hours are 8:30-5pm on Wednesday. Their phone representative says that they changed those hours 3 years ago and just haven't updated their phone system message. It's obvious to see why San Bruno City Net has failed miserably and was recently sold to a competitor. Mismanagement is their customer service plan and it shows.

I had an excellent experience at the Xfinity Store at Serramonte Center in Daly City. The team…read moregenuinely went the extra mile to help get my customer properly set up, and I could tell they were making a real effort to make sure everything was handled correctly before we left. They were patient, resourceful, and willing to spend the extra time necessary to work through the situation instead of simply giving us a quick answer and moving on. As someone who helps customers with technology myself, I especially appreciate that level of care and follow-through. A big thank-you to the team for working so hard to help my customer. Service like this deserves recognition. Five stars!

There's really no point in waiting in line before the store opens if customers aren't being helped…read morein the order they arrive. I came in with a quick question about my Disney+ account, but three customers who arrived after me were helped first because they were only picking up modems through the express process. I understand that express pickups are designed to be quick, but it was frustrating to watch multiple people who arrived later get served ahead of me. Customer service should prioritize people based on arrival time, not simply on who can be helped the fastest. My request would have taken only a few minutes as well, but it apparently didn't qualify for the same priority. The process felt unfair and made the wait much longer than it needed to be.

Took my turntable in for a simple wire soldering on the cartridge. Cautioned them to be careful…read more Took 4 days. Soldering work was mediocre, but worse they damaged / destroyed my $250 stylus. They changed me $100 for a simple solder (wouldn't give quote beforehand). Explained what they damaged. No admittance of guilt or any compensation. Stay away.

I bought an LG tv from this business and it has been excellent. I had several issues that I…read morecouldn't figure out and they made home visits and solved every problem easily. Lakshmi "Latha" Natarajan is an excellent knowledgeable manager and is a lovely woman as well. She has an expert LG technician that is always on time and very patient

I have been an Xfinity customer for a decade. Customer service agents at the Stonestown store in…read moreSan Francisco have always been courteous, explained my options for services, and taken care of my internet and cell phone needs. I highly recommend this store, since there is plenty of parking and the staff members are well trained and do a wonderful job.

I was having issues with my Comcast email not syncing and not being able to view my email folders…read more Not having much hope but decided to stop in the store. Giovani was patient and did everything to troubleshoot. I ended up deleting and reinstalling my email and it worked! I couldn't believe my eyes and was about ready to stop using Comcast email and switch to another mail service.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Thomas is an asset to AT&T! Sunday I found our service on…read morethe ground, 1 call and 45 minutes later Thomas called and said he be there in 30 minutes, right on time! My wife and I found Thomas to be very punctual, professional, and patient. We were very impressed.. It was very thorough and knowledgeable and relayed information to us very clearly. Thank you so much for all of your help and attention to our issues with the Internet. Sincerely Michael and Dianne Tambornini

So I work out of the house and require internet. My daughter is a student and my wife works out of…read morethe home as well. So we decided to up based on ATT recommendations. 1) they showed up 6 hours late 2) set off my fire alarm 3) left and within the hour it stopped working when it was running fine before the "UPGRADE " call 4) that was yesterday now today we were on hold 3 hours then called back to finally get ahold of someone with no real solution other than a wait longer than a week. Finally the CSR asked if I would like to talk to a manager when I waited 10 additional minutes to get hung up on. 5) currently been. On hold .... 6) worst customer service ever we are changing service providers and you should too!!!