Luis is amazing and very talented . The staff at San Bruno is very helpful and I enjoy visiting the branch. Thank you read more

Amazing service i had an emergency right at the very end of the day before they closed, and they let me in and help me with the most phenomenal service.I've had from any bank ever.I love patelco, my wife uses you guys, and she told me to use you guys and i've never had problems.I suggest you guys to everybody.I know.Thank you so much again.The wonderful team at san bruno patelco read more

Easy simple experience very friendly and clear service, very helpful and made everything nice, easy, and quick, overall a great experience.

Today I visited Patelco branch at San Bruno location, and I was attended by Jackie, teller, and James, CSF. They were professional, friendly, and courteous, and asset to Patelco Credit Union. read more

I normally do not leave reviews but since the service here was remarkably good, here goes. I needed to update my mother's account and was assisted right away. Dealing with a POA and providing documents and getting them approved can be a headache but James the financial specialist made the process seamless. I was able to take care of everything in one sitting. James was professional, polite and completely understanding throughout. Did I mention I did not have an appointment? Highly recommend Patelco San Bruno Office!! read more

I ran out of checks and needed some temporary ones right away. I was helped by the Assistant Branch Manager. Check on everyone in mind to see if she could help and took care of me right away read more

The lady who assisted me was smart fast and very nice Ms.Xochil Montano great employee

Excelent service, me gusto como nos trataron y las informaciones aparte de la referencia, muy buen servicio.

Patelco is the best! I would never trust my money with Wells Fargo or Bank of America. Remember those fake accounts Wells Fargo opened to charge customers fees? About a year ago Patelco had a security breach. They were able to repair the damage and I never worried about my money. Patelco forever! read more

Once again the ATM is not working. It's been a few days now and they've mage no effort in getting it fixed. They have a sign to go to other branches, the nearest to me is Gellert and their machines are down too! I'm close to switching permanently to Monterra Credit Union! read more

This is a review of the ATM only. It's messed up. I had to keep reentering my PIN even though I knew I had entered it correctly the first (and second, and third, and fourth) time(s). It wasn't telling me that I had mis-entered my PIN, mind you. No, it just kept asking, like an annoying login CAPTCHA. When I finally did get in, it took too long to change screens each time I made a selection. It felt like playing an early Nintendo game when too many sprites were on the screen at once so the game slowed down to deal with the additional processing power needed. I eventually got my cash, but I'll never return to this ATM. Why is the parking lot so weird? Why can't you drive straight? Why all the curves and right angles and forced turns? What is going on in this area? read more

Their ATM hasn't worked for at least 6 years straight. I've lost count of how many times I've come to this location to use the ATM and it doesn't work. It's at least 20X now. Just get rid of it. read more

Very good customer service. Every time I visited the branch the tellers always smiled at you and gave you their best service. Totally recommended. read more

Horrible customer service. My mom went in to inquire about a loan and the woman helping her was very dismissive. All she did was ask for her social and didn't explain the process to her at all. She just abruptly told my mom sorry we can't help you you own a home. I have taken out a Lon before as a home owner and never had owning a home ever affected if I qualify for the loan or not. The woman never asked my mom if she paid the home by herself or she was renting it, had roommates etc. She even brought her paystubs in showing that she would be able to pay the loan and the woman paid no attention to that. My mom went in right as they opened so obviously the woman was too lazy to start working. Never coming back here ever again and never recommending this place to anyone. Very lazy employees. read more

The staff in San Bruno are great! They remember my name and are professional, courteous and helpful with any questions I have. I have been a member for 20+ years and use their services more than the bank I also have accounts with! read more

It's stressful being a first time home buyer but working with Cecilia has been such a blessing! What was one of the hardest things I've ever done was done in such a smooth, easy process all because of Cecilia! She is the most amazing, organized, knowledgeable and patient loan agent expert and I feel so lucky to have worked with her! She guided me throughout the whole process and reassured me everything would work out. I can't recommend her enough. Thank you Cecilia for being so amazing and for helping us achieve our dream of being a home owner! read more

Came into the south San Francisco branch needing to do several things and this amazing teller, Xochitl helped me with a quickness to do everything and set me up with an appointment. Amazing experience! read more

This location always has a line and they take sooo long to process a transaction. Not to mention I once went in for a large withdrawal and the lady didn't I.D me. Today was the last straw and I will no longer step foot inside this location. The teller Francisco Sanchez is the one who helped me. I walked straight up to the counter, no line. Tell him I want to make a withdrawal and give him my id. I'm just standing there for a couple of minutes so I ask if there's something wrong as he's typing away on his keyboard. He says he needs an override and I'm waiting for a couple more minutes. I get fed up and tell him forget it I'll just go to the atm and withdrawal partial of the amount I needed. He's says no it's ok I'm processing it right now. Lmao what a joke!!! It was less than $3000 and I have banking experience, I know damn well you don't need an override for that amount. Maybe I'm reading into it to much but I feel like it was because I'm young, a woman of color, and had curly hair with a head wrap on. Idk, but I don't feel welcomed here and won't be coming back. read more

For 3 days I have been trying to reach someone to discuss maturing cd's. Can't get a live person and their so called chats are utterly useless read more

Where is the coffee! Every time I come in here the shelves are empty and they say the machine has to be cleaned where is the coffee! read more

Patelco Credit Union San Bruno - Banks & Credit Unions Near Me - San Bruno, California

Always love coming to this location. The service is always very positive, polite and welcoming. Had a long-time question about my online banking Finance Charge not showing for months on my credit card with them. Thankfully, today, Victoria was able to help me find the answer and some updates and reassurance on the progress. Happy to have a better idea of what has been going on. Victoria was patient, understanding, empathetic to my concerns and efficient in finding the answer to my questions about my credit card. Highly, highly recommend banking at this location! read more

Where is the coffee? You might ask--but it's right there by the door! Xo, Francisco and Jamie were incredibly helpful in printing a new debit card. Best tellers I've ever experienced. So good, I don't even care that the ATM is broken sometimes. read more

Easy atm use on the weekend. Right across from mall and Tesla charging station. Easy to find.

Do not do business with Ashika. Quite rude and pushy. The whole entire "sit down" process was rushed, very little eye contact, and overall felt like she didn't have my best interest in mind. read more

Went to deposit cash and the ATM shorted out, so I went inside and waited a while just for them to tell me they couldn't retrieve my cash and had to file a dispute with my shared branch which is understandable. Went back a different day to make a cash deposit inside this time to make sure the ATM couldn't shut off on me. I waited 30 plus mins with only 3 people in front of me and it seemed like the workers were just having conversations with the other customers. When it was finally my turn, one of the workers who spent a bunch of time talking with a customer finally finished and just looked at me and put her next cashier sign up. Finally came for my turn with the last worker available just for her to tell me she couldn't help me and to try a different bank. read more

I am new to credit union and I am very impressed with Patelco. They are very friendly and helpful. The staff goes out of their way for you. I recommend them to everyone. They are the BEST!! read more

This is only a review on the auto loan department. This was done a few months back. I had gone in with my father to see if we could refinance my car. I had attempted to refi in January of last year and was told my credit needed work. I had jumped a good amount and am now in a position where I can, with some pride, present my credit score. I worked with a woman (I cannot remember her name unfortunately) who ran the information for me. Granted we came in on a Saturday about an hour and a half before closing but were assured we would be called at least by Monday. Monday came and went, then a week and then two. I pretty much gave up on hearing from them and assumed I wasn't qualified or they couldn't beat what I had. I understand if that is the case, however, good customer service would at least prompt you to leave a message. Good or bad I would have appreciated a call. read more

I used to think that Patelco all around was a great bank. Great customer service, friendly tellers, and conveniently located near my work. However, today was NOT anything even close to satisfactory customer service. The only reason for 2 stars was because the teller was friendly, and did his job fine. It's the management I frown upon. Not only were the managers just hunched around a desk obviously gossiping, but that's the first thing customers notice when they walk in the door. Management was rude and very unprofessional. Not everyone in the bank is on the same page about everything. Come on Patelco, if a customer has been banking with you for sometime and comes in twice a month you should acknowledge the people who walk in! Manager refused to remove a hold from a payroll check, until I gave her a piece of my mind she decided to remove the hold. Mind you, I get paid salary, it's the same check, same amount every time! She actually said she hasn't ever noticed me come in!! Well then Ms. Manager, doesn't that tell you about your customer service skills as well as the fact that if you acknowledged everyone who walk in rather than gossip at your desk you would actually know your clients?? Sadly, this Patelco is no longer going to be my favored location. read more

They will process debits prior to processing deposits in order to assess NS fees. It was my understanding that credit unions did not play these types of "order" games. Additionally, when holding direct deposits, Patelco will hold it until the latest date, also known as a "release by date." The word, "by" Is important here because that is allowing patelco to release it before that date but they must release it by that date. While my colleagues at other financial institutions that are also credit unions, receive their paychecks sometimes 1-2 days early, mine would be held up until the "release by date." Again, not the type of policies I expected from a credit union. I'm closing my accounts as there are too many other better options out there, especially when it comes to credit unions. Patelco does a poor job at serving its customers' needs and operating under typical credit union practices. I would give zero stars if possible. read more

The worst Patelco bank I've ever been to. Every single time I come here I expect to be here for 30-45 for things as simple as getting a cashiers check, deposit or withdrawing money. Ugh the worst! read more

It is nice to have a credit union in the community. Non-profit businesses are great because of what they can offer. Rates for loans are generally lower and they don't charge high, ridiculous fees like banks. This is a great location. The only peeve is the parking---there's virtually none! On the other hand, it's nice to see that people are supporting the economy and patronizing the neighboring businesses. read more

The customer service is not the greatest. There is lack of communication among the employees and the back office sends out letters that are insufficient in what can be done with the concern of the letter. read more

Patelco has been great to me since I joined this past June when I moved into the area. I really have no complaints except sometimes the ATM has errors and doesn't give out any cash. It's nice that they're part of a co-op so I can go to any ATM that has the credit union logo. Overall, customer service is great. Very easy to use website. Free coffee in the branch, as well as a play area for kids. read more

Applied for a refi (I am also a member of the CU) and first, the mortgage officer was unable fill out the paperwork properly. So she doubled my income and ran my credit. Then I found out that they couldn't understand my tax returns and I didn't qualify (according to the mortgage officer). So I asked to speak to the underwriter and was promised a call back. After 2 follow-ups and no calls, I gave up. I did qualify with another lender, so it appears these people are completely incompetent, and their customer service sucks. My wife and I are seriously considering closing our accounts with Patelco after this incident. Patelco, thanks for putting your incompetence on my credit report. read more

I've been a long time member of Patelco. Recently, I went to the San Mateo branch. There was 1 teller and 1 representative (the representative did not have any customers at the time). I waited in line for the teller for 15 minutes (she took the time and patiently answered all the customer's questions in a friendly manner). Then I got to the teller and she said that I had to see the representative. So I signed in and since the representative now had customers, I waited for another 15 minutes but I couldn't see him because I had to leave. This wasn't a big deal. I then decided that I could go after work to the San Bruno branch. This is where the problem started. I had an awful conversation with representative. This is to the point where I am now moving all my accounts out of Patelco. Once my daughter's cd matures, that will be moving too. What a disappointment! Years and years ago, I used to rave about how great Patelco was but no more, the service has gone way down. read more

Patelco Credit Union solicited me to become a member. I ended up calling and begging them to close my account and cancel my loan application. Again, Patelco solicited me to be a member. Every step of the way, the customer service was horrible. It was nightmare after nightmare. The best service I received was the great associate who closed the account and ended the nightmare. I am a net detractor of the credit union. Exhausting. read more

The parking lot is a little tricky to get to. You have to turn onto Commodore Drive (Across from Tanforan Mall) and make an immediate left, then park in the same parking lot as Jack's Restaurant. Finding parking in the lot can be a challenge when Jack's is in full swing. I'm a huge fan of credit unions and Patelco is no exception. Fees are low (or none at all) and they make up for the fact that they don't have tons of locations by letting you bank for free at most other credit unions (plus use ATMs at 7-11 stores, etc.) read more

This Patelco used to be the best with no lines and multiple tellers. Now it's completely changed...inexperience tellers that takes forever to handle your transactions. There could be 5 people in line and still only one teller. What are all the other tellers doing? And why do the tellers do account stuff at the window ...isn't that supposed to be at the account desk!??? I hate coming here now and really thinking of switching banks now. read more

Suddenly on Thurs. Feb 26 2015 the Manager said that they will not be doing business inside the branch after March 21 because of a Migration ? They are telling Credit Union members they cannot use their customer service after this date?? To only use the upgraded ATM outside which at nighttime is UNSAFE. read more

Please fix your ATM. Today was the second time I attempted to deposit cash and for some reason, it doesn't complete the transaction. Same thing happened last time. Withdrawing is fine, but why can't I deposit even a single bill??? I told one of the tellers the last time I came here, which was a few months ago, and still I'm experiencing the same problem. read more