We were strolling lovely downtown Burlingame this afternoon and walked by this Sunglass Hut. I could see through the front doors that they had a display of the new Ray-Ban meta smart glasses that I have been looking for. They have been really hard to find and most places are sold out. We had our dog with us, so I had my husband go in first to look at the display, but the employee was super welcoming and invited me to bring my pup inside. I love dog friendly businesses! I was able to try on a few styles before deciding on the ones I wanted. The store was clean and well appointed and the employee was very helpful to everyone who came in. I would definitely shop here again. read more

Sunglass Hut - Sunglasses Near Me - Burlingame, California

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Paul and Giselle were an amazing help! I would shop here again in a second. They were friendly and helped me extremely quickly.

Paul and Giselle were so helpful to work with. I came in with a broken pair of sunglasses and they helped me fix them back to great shape. They were very fun to talk to and had great customer service. I would highly recommend Sunglass Hut and specifically working with those two. read more

I honestly don't know what rating to give.... I had great customer service while I was at the store... but I have had a hella of a time reaching them by phone. And by that I mean, I've called many times a day on different days and no one ever answers. Also - called customer support through their website and got nowhere. Worst than nowhere - the person I spoke to was less than helpful and annoying. The worst part is, I just want to by another pair of the same sunglasses I already purchased- but apparently no one can tell me the style number of those glasses besides someone looking at the database at that specific location. Technology exists to help solve these types of problems. Just saying read more

I've been a Sunglass Hut customer for many years, I thought it should be known at the Burlingame Store there's a gentleman who I believe is the Manager, his name is Paul... Let me start by saying I too am in the the service industry, he went ABOVE and BEYOND as to provide excellent knowledge and had the answer to every question! But the best thing about Paul is his attitude so accommodating and instead of making you feel like a customer, but more like family! Lastly,Sunglasses Hut is LUCKY to have him! read more

Offered great service. Was very helpful with assisting me with picking out the Meta Ray Bans. The manager was great and took the time to help. He was so helpful that I came back and bought 2nd pair! I called other stores and they were not as helpful. read more

fixed my sunglasses without any charge and quickly. the people were so nice too really great

Terrible customer service! Girl had no clue what she was doing, didn't even give me a receipt when I left. Charged my account twice. Now I am stuck dealing with the back and figuring this mess out. Went to return them & the guy couldn't even complete a return. He was sending photos of the screen to the manager trying to figure out how to do a return. Will never shop here again! However the hillsdale Sunglass Hut was very helpful in returning. read more

Really great customer service experience: - I had already looked through many sunglasses, but the ones I liked most weren't polarized. They pointed me to a similar model which I had missed which I ended up liking even more. - I promptly broke the left lens. Over the course of several calls they helped me try and track down replacements from the after-sales supplier. Then, by coincidence, they had another pair of the same model for which the right lens was broken but the left was intact. They offered it to me for free and quickly did the repair work. read more

I've been a customer for the last 10 years. I've bought multiple pairs of sunglasses from them. I recently went into the store because 1 of the screws fell off my Prada sunglasses only after a year, but they basically just said tough luck and told me to go find somewhere else to repair them. Only reason I buy from Sunglass hut was for the customer service and repairs. From now on I will just buy from Amazon like everyone else. read more

Awesome and patient customer service! I'm the annoying indecisive type but Paul, the manager and Millie were super helpful in guiding me to finding a good looking pair of glasses. They asked me questions, offered honest feedback, and in the end gave me time alone to make my final choice. You don't get an experience like this on an online purchase. Paul and Millie are really happy and chill people so I would definitely recommend visiting this store. Loved my glasses so much I was still wearing them in the rain! read more

I walked in expecting it to be busy but was immediately helped by a representative:Theresa I believe was her name? Anyways; very sweet and answered me honestly for any questions I had without up-selling me. Being a normal person just asking for basic polarized sunglasses can't be easy, but I appreciate the sum-up without over-explanation. Thank you! read more

Absolutely terrible customer service and still fighting with them for a $300+ refund I never received. I placed an online order that was delivered to the store. I decided to return the purchase, and was given a 'receipt' that (turns out) was not actually a receipt, but just a return form that apparently never got submitted. I never got my money back. Sunglass hut store has no record of the return. They direct me to corporate. Corporate (obviously) has no record of the return either. Paul, the store manager, was absolutely useless. The sales person who 'processed' my return likely just pocketed the sunglasses. Such a complete nightmare, don't ever do business with this trash store. read more

Great service at this Sunglass Hut. Paul the manager took care of install of my replacement lens while being cheerful all the time. Great experience! read more

I bought a sunglasses from the store I tried to return it at about 8 pm they told us they are close the register .before we go there we check to web side .Web side Business hours saying close at 9 PM that's why we go there.They were off so if the rude for me.They called a police for me .This is absolutely Terrible experience.I go there are 30 miles away they don't want to take it back plus they called a police . I know recommend this place absolutely terrible return experience read more

Sunglass Hut - Sunglasses Near Me - Burlingame, California

Received the best customer service here. The manager Paul was so nice and helped me pick out sunglasses that really fit my face. I never felt like he was just trying to sell me something. It's obvious he has an eye for what looks good and really loves what he does. And he made my mom and I laugh the whole time we shopped! Overall excellent experience, we will definitely be shopping here for future Sunglass purchases! read more

I was feeling a bit dated with my sunglasses, since the bug-eyed look is all the rage now. (Funny how the 70's has become the new 00's...I suppose the saying is true that there is nothing new under the sun.) I digress. Looking to re-energize my inner-coolness factor, I head to the local purveyor of sun-inhibiting eyewear. I must say that most of the sunglasses are way too big and round for my face. My face already round and with the glasses hitting my cheeks is not such a good thing. To say I look ridiculous in this eyewear is an extreme understatement. I look like some sort of insect. Bleh... Because there are some things where you actually do need a second opinion, like brain surgery and eyewear, I ask the sales associate for her opinion. She steers me away from the extremely round or extremely square frames. I choose a pair that suits my face just fine. I've been to the Sunglass Hut in Hillsdale and the sales associates there are less than present. Actually, they act as if you should be honored to be in their store. Whoever is responsible for staffing the B'game location got it right. Kudos! read more

Friday, prime time 6:30pm, lady attending the store leaves and locks up? So this is why businesses go downhill... Store regularly closes at 8pm. read more

I went in last night to make an exchange for another pair of Maui Jim sunglasses. The gentleman there was very helpful and helped my find the right pair of sun glasses. He spent time and shared his expert opinions all types of sunglasses they carry. Happy wi h the exchange and detenerlo would recommend this store read more

Paul and Millie were very helpful! Had a great time. They were friendly and engaging I would definitely come back for my next purchase.

First off I have to say walking into this store yesterday made my day so much better!!! I walked in and was promptly greeted with a friendly hello. I later got to talking with the manager, Kevin, and I must say he is one of the nicest, coolest, and most helpful managers I've ever talked to. I needed a pair of oakleys that wasn't in the store and Kevin went right to work making 6 phone calls to find me this pair of glasses. He went above and beyond my expectations. We couldn't find the pair but he was so helpful and nice. I wish there were more people in the world that were so nice and helpful as Kevin was! Ill defiantly tell everyone how awesome this store is. I will go back to this store to get any sunglasses I need now read more

We strolled into the Sunglass Hut on Saturday afternoon hoping that someone could adjust our sunglasses. Fortunately, there was only one other person in the store. Priscilla, the manager had been assisting the customer but greeted us right away and asked if she could help. We explained the situation to her and she immediately went to work assessing the fit of the sunglasses on my face. And even though the slant of the sunglasses was very slight, she worked on adjusting them, The frames weren't really responding to the adjustment so she offered to replace them with a new pair. She brought them out and it turned out the fit was pretty similar so I decided to keep mine. My husband then asked if she would adjust his and even though they weren't purchased at the Sunglass Hut, she immediately went to work. The whole process probably took about 20 minutes and during this time she exhibited a great amount of patience, friendliness and professionalism. I've been to a few Sunglass Huts and have never experienced better customer service. In the future, when I'm in the market for sunglasses, I'll return to the Sunglass Hut and seek out Priscilla! read more

THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!! If I could rate this place a zero I would! The manager, Kevin, lacks professionalism, courtesy, and management ability. He is rude and his upper management deserves to know how his lack of performance is effecting the sales in this particular store. This particular store has a poor selection of sunglasses to choose from. Solstice has a much better selection and more competent employees. read more

I was looking for a good pair of sunglasses and had seen an ad advertising 50% off online. So, I decided to go in person and find a pair I like. Of course the sale ended yesterday, but I figured since I'm here I may as well look. As soon as I walked in, I was greeted and attended to immediately. Excellent customer service, and the sales lady was extremely knowledgeable, which was very helpful considering I know absolutely nothing about sunglasses, except how they look. Also, Paul the sales manager, not only helped me pick out the best glasses, he also made sure that I got the reflective lens for that annoying sun glare. Do yourself a favor and come to this store if you need sunglasses, I know I'll be back in the future. read more

Experienced the same as another Yelper: this place was closed in the middle of the day (noon) on a weekday, during their advertised open hours. Nobody in the store, nobody answering the phone. Unreliable and will never have my business. read more

Refuse to do returns on 100% conditions sunglasses that I just bought because their "system is different." I have no idea what that means but calling corporate did nothing and I have disputed the charges on my credit card. Manager Xichue(???) was no help. A complete scam so be careful, you're safer buying on eBay. read more

Had an awesome shopping experience here. I am clueless about sunglasses and what looks good on me. well the manager here Priscilla really helped me out and picked out the perfect pair. Had them for almost a year and I still love em. Will definitely go back for a new style soon! read more

Great service, very warm and helpful. The beautiful lady was very professional and knew her job well. She helped me find the solution to fix my bridge problem. I went to several optical shops and this is the only one that solved my problem. Thank you for the wonderful experience you have given me and spent the time to help me. Your kindness and thoughtfulness are much appreciated. read more

Check out their sale section...there's always something good. I like the friendly, personalized service and the genuine education--I had no idea what 'polarized' meant and now I can't live without it. Low-pressure and multiple try-ons are encouraged. Take quarters for street parking. read more

Had a great experience with the Store Manager - Xenia Simms....she is one customer focussed manager! I will definitely be back for my next pair. Thank you Xenia!! read more

Xenia was excellent in helping my fiance find the proper pair of glasses. She really went above in beyond in determining the proper size, shape, and color! Xenia was friendly and encouraging for us long after I thought we overstayed our welcome. We will definitely come back to this location if we need another pair! read more

Carla was super friendly and helpful. Keep up the good work! (and good luck on your finals) :)

Seems like this place closes 15-30 minutes before advertised hours. Not a good thing so plan ahead. read more

I was told by the Hillsdale store that Sunglass Hut had an excellent return policy. Since they didn't have the glasses I wanted I tried a different pair. The glasses I purchased did work out for me so two days later I went to the Burlingame store to exchange them. Since I was exchanging them for a cheaper pair I noticed the sales person was not eager to take the return. She looked long and hard to find a tiny and I mean tiny scratch at the end of the frame. I could not see the scratch but she claimed it was there. Needless to say she did not want to take a return. I took it to the Hillsdale store and they gladly exchanged it for me. They agreed the glasses were fine. In my opinion the Burlingame store was all about the bottom line and not about customer service. read more

Was there a week ago during a festival to get my sunglasses. Had the nicest, most helpful associate named PAOLA. I planned on buying a pair of sunglasses and mentioned to her that my boyfriend needed some, but I needed some help with the style. We were not even planning on getting two pairs, ended up getting three. She was so helpful with all the technical parts of style, price range, and face shape considerations. I can not say enough nice things about PAOLA the sales associate. Great experience. read more

Terrible experience. The manager, Peni lied and made our purchase a total disaster. We purchased two pair glasses and Peni said we would receive them by fed ex the following day which was a Monday . ,long story short... Today is Friday and we just received them. Peni blamed his supervisor for e everything and it was all due to him. His supervisor was wonderful . Go anywhere but burlingame ! read more

It's been years since I've visited a Sunglass Hut. I constantly walk by the Sunglass Hut on Burlingame Ave, but usually buy shades when I'm on vacation or traveling for work. I had been coveting some Ray-Bans for awhile, and decided to pop in today. The sales associate (I believe her name is Maria) was busy with another customer, but was nice enough to greet me immediately & offer her assistance. I found the style I wanted, but they did not carry the size I needed. As soon as she could, Maria got on her ipad & checked to see if RB made the size I needed in the style I wanted. We found what I wanted, & was very clear about the free-shipping, comp fitting/adjusting, & 90-day return policy. She was super friendly, professional, & determined to make sure I had a good experience there...which I did! They have a nice variety of frames & prices. I'll definitely return when I'm ready for my next pair. read more