My Zennis lost the screw that holds the bow. The young ladies reported that the technician may arrive later and if they could take my phone number to report back to me if he would be in the store later that day. In a matter of an hour I received a voicemail from the Lens Crafter crew that the glasses technician was in until 4pm that day and that i may return for the repair. not only did they replace the screw he also corrected the bow being outstretched. it was as if i had a brand new set of frames! the service from all team members was outstanding and most certainly will for my next new pair of glasses! read more

LensCrafters - glasses - Eyewear & Opticians Near Me - Colma, California

I had one of the worst experiences I've ever had with LensCrafters. During my eye exam, they completely failed to identify that I needed progressive lenses. After getting my glasses, I quickly realized something was off and had to go back to have them remade. The second time around wasn't any better--they measured incorrectly, and when I picked them up, everything was still blurry. I pointed it out, and instead of fixing the issue, they told me to "wear them for a few weeks" so I could "adjust." That never happened. The only way I could see clearly was if the glasses were practically sliding down my nose, which is obviously not how they're supposed to fit. So I went back again to have them remade, only to be told that they "forgot to notate" my pickup date in their system. When they asked me when I got them and I said "about two months ago," suddenly it was outside their 30-day guarantee--and now I'd have to pay all over again. Completely unacceptable. Poor exam, incorrect measurements, dismissive service, and then they hide behind a technicality to avoid fixing their mistake. Save yourself the headache and go somewhere like Costco. You'll pay a fraction of the price (around $60 for lenses vs. $300+ here), and the service is actually competent. And if you do go to LensCrafters--don't let them convince you to "try them out." If something feels wrong, insist they fix it on the spot. read more

I ordered two pairs of Ray ban's through ray-ban.com. I thought it would be safer to have my glasses delivered to LensCrafters. I went in. I picked up the first pair. They told me they didn't receive the second pair I went in a week later they said they still didn't receive the second pair I checked with UPS UPS said they dropped off the glasses at LensCrafters. LensCrafters said they don't have the glasses, LensCrafters, UPS and Ray-Ban out of all three of them. None of them returned my money or the glasses. I got a hold of my credit card company and I put a stop payment. I can't believe LensCrafters stays in business with a box less sitting on the floor, 6 feet from where the customers are with all the boxes that come from UPS in that big box where anybody could grab anything. read more

I went in to have my glasses repaired after the lens fell out along with the screw. The staff greeted me promptly and efficiently fixed my glasses at no cost. The staff was very friendly and accommodating as always. Thank you! read more

Been going to this location since the mid-2000s. They have always taken great care of me. Even though it has been several years since I've had to go there, I was still given great service. Recently, I had to replace a lens on my Ray-Bans. I was unable to replace the lens on my own. Thankfully, one of reps helped me out. Big thanks to Nicole! She was aweome! read more

LensCrafters - Eyewear & Opticians Near Me - Colma, California

My mom and I have been coming to this store since 2022. Every annual visit we had wonderful experience. Today, it was Sophia and Daniel that helped us today. And will be coming again! Overall, the experience was 5 star! read more

The staff were very friendly and knowledgeable. Danny was extremely helpful during checkout! I would definitely recommend this location and return. read more

Exceptional experience at LensCrafters in Colma! The entire staff was welcoming, friendly, and attentive, working efficiently with multiple customers. Meryl stood out for her outstanding product knowledge and patience, taking the time to explain the difference between polarized lenses and other options in a way that was easy to understand. I purchased two pairs of glasses and left feeling satisfied. Highly recommend this location for your eyewe--needs! read more

LensCrafters - Birthday gift alert! Meta glasses with sleek black Plano frames and clear lenses that shift to green. - Eyewear & Opticians Near Me - Colma, California

Sometimes, I wonder how this location stays open. Stopped in to get new set of lenses on a pair of glasses today. After seeing the prescription, just uploaded to their system 2.5 months ago, the employee tells me that she needs a new prescription because she can't use the one there. When I ask why, she tells me that the data isn't shown as progressive lenses. When I asked a clarifying question...the response was, "I'm not licensed to do that?" What? Not licensed to read data? So, this isn't the first time I've had issues here, and I thought I'd give this location another shot. Looks like I will still need to go elsewhere where they can actually build glasses with a current prescription. read more

LensCrafters - Just so it's clear which store I'm referring to... - Eyewear & Opticians Near Me - Colma, California

I've been going here for a few years now but let me take a min to fully complement the service I received from MARIBETTE TUAZON Remember that name because this women is AUH-mazing! She knows what she's doing and what she's talking about. I have some really bad eye sight so it causes my lens to be hella THICK and she took the time to help me find frames that will compliment my style and help conceal the thickness of my lenses! She was very informative, and knowledgeable of everything from the placement of the frames on your face to where the lens are going to be showing this girl knows what she's doing! I am so grateful for her. I've been wearing glasses since I was in third grade and I've never had the service and treatment that I got from MARIBETTE! Thank you boo nugget you the real MVP read more

I went in today to get my new glasses readjusted and the girl scratched my lenses with the pilers while messing with the nose pads. I told her that it wasn't there before. She went silent and then proceeded to tell me that I needed to go to the original location of where I got my lenses to get a replacement. Completely incompetent staff and took no responsibility at all read more

Everyone was so helpful and so nice. No complaints at all The optometrist was very helpful and explained everything. They really do a good job. Thank you read more

BIG SHOUTOUT to Dr Jolyn and the staff, especially Robert, for the exceptional customer service. I greatly appreciate it!

They have great customer service every time I go here. The doctors do not let you leave until you get the right contact lenses you want. The staff are very helpful and patient. I will give the 6 stars if possible. read more

What great customer service! As soon as I walked in, Justin approached me and asked how he could help. Really appreciate the time and work.

If brittany scanlan is here dont come in. Worse customer service ever and in due time this store will close. She needs to be replaced .

Can I nominate Este for Employee of the Year?! Este is THE BEST! Este helped my boyfriend set up an eye appointment and was super patient with my picky, indecisive self. We purchased 3 pairs, 2 with prescription. Unexpectedly, our lenses were done within the timeframe we were there! He is easy to talk to and knows what he is doing! So patient and has a great sense of humor. He's great, he's wonderful! 100% satisfaction! :) read more

Recently picked up another new pair of glasses at LensCrafters in Colma. I've got a wonky set of ears on my head so I have to go back for multiple adjustments to get them fit just right you know? I'm glad that I am able to get the fittings done for free and to get that taken care of quickly each time I walk through the door, since I am disabled and movement is hard for me.. I am always met with a smile and taken care of quickly. This morning I went back again for another adjustment since my glasses were still crooked on my face. They look fantastic, and I am happy to have this LensCrafters near me. Thanks! read more

I don't like change. Wait. I embrace change to be adaptable because resisting change is shunning growth and that is the easiest path to death. Having said that, I am the ideal target demographic because I trust brands and consistently depend on them over the long term. I made the mistake of going somewhere else for my glasses and it was horrible. My prescription was off and the glasses (lenses) were worse. I paid so much money for those glasses that I never wore because I was pressured and guilted into buying them after waiting 2 weeks for them to arrive. I need my glasses. I went back to my tried and true - Lens Crafters. I scored a same day appointment. How super convenient?! The personable, professional Doctor did my eye exam for $59. They were happy to change the lenses in my expensive as hell frames with my new prescription IN AN HOUR! I flashed my AAA card for a nice discount. The service here? OUTSTANDING. Thanks to JUSTINE. What a departure from the horrific wildly unprofessional experience I had at the other place that basically forced me to pay for glasses I knew wasn't the right prescription. In the end, change is good for certain things. For everything else, stick to what works. For me? That's Lens Crafters. read more

LensCrafters - My expensive frame from a different place was fitted with my new prescription lenses from here! Thanks LensCrafters! - Eyewear & Opticians Near Me - Colma, California

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To the owner of this store: this review is specifically about the store manager, Brittany. And the rating above is 1 star too many already. Brittany has no business to work in customer service, let alone be the manager of the store. She is very rude, testy, and very unprofessional. I truly believe that as long as she remains in charge of the store, it will continue to loose valuable customers. Her customer service skill is almost none existence, and her attitude DEFINITELY needs complete adjustment. And I'm certain that I'm not the only customer who has had poor experience dealing with her. I have been a very loyal LensCrafters customer for the last 30 years. My whole family has been coming to your 280 Metro Center store for our annual eye exams and purchasing perscription glasses every year since we moved to the area about 10 years ago. Sadly to say, after the way Brittany treated me and my daughter today, we will bring our business to another LensCrafters store in the area. read more

Got my exam and glasses in late 2019. The glasses last for 9 months, the coating on the lens was deteriorating, makes it hard to see clearly. I went back to the store and was told that I didn't buy warrantee so they couldn't fix the lenses. So out of pock $300+insurance on a cheap toy. Over 30 yrs of wearing glasses, it's the first time experiencing coating issue. Of course, I got blamed on "you didn't take care of your glasses". Not going back ever. read more

LensCrafters - Eyewear & Opticians Near Me - Colma, California

Went for exam with Dr. Jung and had additional concerns/questions. He rushed through the exam, barely making eye contact, instead staring at or above the monitor, and left me wondering if my eyesight changed over the year. He even vaguely mentioned what sounded like a study, but didn't name it, and discredited it, all in the same sentence. Not only was the service poor, but the follow up afterwards to get new glasses fell on the floor and I left emptyhanded and frustrated. Bummer. read more

I needed lenses replaced on my designer sunglasses with previous lenses that I removed and Justin the Manager cheerfully did it free of charge! What great customer service! I was in and out in less than 5 minutes! I was on my lunch break but managed to glance at their wide selection of designer frames. With great customer service and a selection like that I will definitely be back! And they take VSP insurance! read more

Best repair place near Daly City. Everywhere else you make an appointment and they won't have the correct screw or something. This place they have a tech all the time, they have the part and it's Free! Daniel rocks! read more

I tried to have LensCrafters repair the lens on my glasses today and they refused. I have spent so much money with them and the representative was totally unsympathetic and told me there was nothing he could do. I will never use this company again. read more

I've been coming here for years to get my eyes checked every year. The eye exam itself I've never had an issue with. It's the rest of the store. It's a hit or miss with them. Last year I had picked out a frame I really liked while waiting for the eye drops to dilate my eyes. Once the drops kicked in, a store associate asked if I would like them to put the frames on hold until I was done with my exam and I said sure. Once I was done, I went to pay for my eye exam and I asked if I should wait till the new lenses are put into the new frames to pay and they said it's okay. I paid and left. Two weeks later and called the store for an update and they didn't have the frames on hold for me!! This year was a between hit and miss I kept calling and was constantly put on hold so I ended up just going back to store to speak with someone. Regardless I am still going to come here for the eye exam itself. read more

I went there 3 times in 2.5 months to get a prescription. All three were incorrect. So, went to Opthamologist only to find out I've had an infection. I was checked 3 times there and they didn't know. read more

Lens Crafters is suppose to be open at 11am... so far there are TWO workers and the DOCTOR here but none of them have keys to open the store. How is this even possible?? It is now past 11am and I just over heard the doctor tell the worker "sam will be here in 10 mins" I'm guessing this is another worker who has keys to the building My god parents had appointments at 11am and 1120am... We have other things to do after this which now we are going to be late for because of peoples irresponsibility... I am highly disappointed. Especially because the doctor and another worker wandered off to sit down n wait knowing there was a few people sitting outside waiting for them to open. The least that could be done was communicate to their valued customers that someone would be here soon n apologize for the inconvenience. read more

LensCrafters - Eyewear & Opticians Near Me - Colma, California

I get that new protocols are needed but the army like orders are unnecessary. No "hello" or "how can I help you" simply "sanitizer your hands and I need to take your temperature". I waited for her to take my temp and she says rudely "sanitizer your hands". I had a bunch of stuff in my hands and I was trying to adjust it to get the sanitizer. The whole greeting was so negative that after starting to browse I just set their tray down and left. Again, I get the new protocols but sometimes all it takes it a friendly voice and positive attitude to keep customers in the store read more

I went the Colma location for an eye exam for my son, because the near San Bruno location was closed for good. After the exam, they did not provide any contact lens sample which was usually provided by the San Bruno location without any trouble. When I requested contact lens sample with the Colma store, the employee there were very reluctant and said it takes two months to receive them due to COVID. In 2023? Overall, the service was horrible and not professional! I has an impression that they do not want to provide the sample and they wanted me to go away. Very disappointing experience. I chose one star because there is no option. I called near Target Optometry and the staff said they provide contact lens sample the same day! Avoid this location! read more

I came in on a whim today to get my glasses that I ordered online adjusted. Justin offered to assist and I'm so glad he did because he is very knowledgeable and knew what the issue was. I told him that although I can see well again at eye level, I still have double vision looking down and It turns out the prescription lenses that are ordered from the online store aren't 100% tailored to your eye since not all pupils are the same and it's best to go in person to get accurate measurements and pick out the correct fitting frames for your face shape. He gave me a sample to try on of the same prescription, but with the correct pupil measurements of my eye and I was shocked and so relieved that I wasn't seeing double vision anymore. He was able to return the glasses I currently have and helped me purchase a better one with added anti-glare included (helps with driving at night). I will have to wait again for the new glasses to be delivered, but I'm confident that I'll be able to see clearly again thanks to Justin's expertise. He's off Sunday and Mondays, so definitely come by when he's here. read more

Sabrina and celli deserve a raise for their attention to detail and customer service. They took care of me in under half an hour, would definitely go back just to utilize their service read more

I met the manger at lens crafters at pine. I thought when I went there again that she left or no longer works for the company. I went to colma and surprisingly seen her again. her name is Brittany she recognized me as soon as she seen me. I got excited about how she remembered me And remembered the pair I got two years ago. I came in for specific pair and she end up finding something better and a lot more comfortable from what I chose Great customer service& very friendly staff Is great to see that energy around during covid-19 Thanks for making this great as always and being open for me !!!!! Most definitely coming back! read more

Dr. Ashley Tang, Justine and Francisco are the best. It was my first eye exam in 5-6 years so I wasn't use to the new eye test technology they had. Dr. Tang thoroughly explained the the whole procedure and discussed what each tool did and how it tested my eyes. Additionally, even though it was closing time, Francisco (Store Mgr), Justine (sales rep) and the lab technician agreed to stay late so I could get my glasses right away. 5 stars for great quality and great customer service! read more

LensCrafters - Exam Counter - Eyewear & Opticians Near Me - Colma, California

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Most people write reviews in the best moment of a great situation. I on the other hand stopped by to have my glasses adjusted and Ashly accidentally broke them...! I wasn't upset- life happens. Ashly realizing they didn't have the exact frame began calling all the sister stores to try to " get my sight back". No luck- Sam the assistant manager called the next day and made me a new pair knowing I had a professional event coming up on 5/29. Pick the glasses up the same day. First time in a long time where I felt like the customer was first and important. I'd like to thank Sam,Ashly, and the team at 280. My business stays there because of you read more

While some folks might get impatient when your contact lenses didn't arrive by the time you were told by the staff, and that is what happened in my case, but I have nothing negative to say. My glasses were made in time as told even though I was also told my contact lenses will arrive sooner than my glasses. So I asked the staff what's taking so long. The staff didn't give me any attitude and was very polite, professional, and helpful. Even offered to get me a pair that were not exactly my prescription, but will work fine while I wait since they couldn't track what happened to my first order. After 2 weeks since my purchase, the contact lenses arrived for me to pick them up. A few days later, what surprised me even more was when I received a package from LensCrafters, which included more contact lenses as if they were doubling down on their service. They didn't need to show such nice gesture, but it is certainly appreciated! read more

Customer Service was amazing. Nicole - you are the best. Moving entire family over - even if you are definitely four stores farther. Immediate assistance with understanding our family needs. read more

This review is specifically for the excellent and beyond wonderful service that Karina provided. I had recently veered away from LensCrafters for awhile due to a former bad experience at another store, but Karina's service was beyond top tier and repaired my skewed perspective of this optical chain. Not only was she compassionate, but understanding of my needs (as I am injured at the moment) and wanted to see if I could handle a transaction for contact lenses via phone, instead of coming in person. She was a wonderful listener, was patient, and thorough with going through my insurance process (as VSP often takes a long time to process), as well as a very knowledgable advisor about my contact lens use/daily care. If it wasn't for Karina I would've gone to another optical provider instead. Thank you for the wonderful patient care experience! read more

You know the feeling of being exhausted, because you're so fed up and just plain drained having to deal with a business but you just want to get everything done with? LensCrafters is a living embodiment of that. When God showered the earth with incompetence I think this company got greedy and just caught all of it. There is no sense of urgency nor anyone that takes responsibility for their own fault. No apologies, no empathy no courtesy.. ABSOLUTELY ZERO! I went to this place because of an issue with the Stonestown Branch. To be quite honest, had I not use my insurance for this year with LensCrafters, I would not be back. I have 8 years of business with them that they happily kicked to the curb when they easily forgot I was their customer and they mistreated me. I don't want to dwell on the same issue I've elaborately explained on my review for that branch. This review is for the Colma branch. What I did not like about this store is that I went here on a Sunday and it was dead, I was the only customer and there were 3 employees lollygaging, it's none of my business if this establishment want to pay employees doing nothing, and I'm ok with that. What's not ok is that when I handed them my prescription and asked if it's ok to get my glasses made here with a prescription that was done through another branch. As expected everything was well and they were able to do it. When I was about to checkout the person who helped me mention ask me if it's okay that it will take 7-10 business day to get my glasses done. Because hey said that they're having machine broblema and there's no ETA on when it be fixed.... FLABBERGASTED!!! But ok, I rather wait those 10 days than go back to the stonestown branch. I left it at that. Come Monday I got a call from John saying that my eyeglasses was done and ready to be picked up. I was happy about that but I told someone there's when I called back that I'm unable to pick it up u til the weekend. Come today, Monday the following week. I picked up my glasses the place looked much more busy with a good 6 employees and a few customers. I guess business is thriving. I picked it up and everything seems to be in working order. I went to a store a couple stores down and wore my new glasses. It's weird to notice that looking at a box that's suppose to be perfectly square, it looked as if it's deformed. At first I thought that maybe it's suppose to be asymmetrical or intentionally distorted. It so happens that it's my new glasses. I went back to the store and sat down with an associate. He took a look at the glasses and kept going behind the cash register and kept asking a female rep. I decided to stand up from his workstation and speak to him and the person he was talking to just so that it can save some energy going back and forth and I was getting irritated myself. Mid you, I just had an issue with this company and yet again here's another issue arising. Whoever he was asking didn't not even acknowledge me there and just kept talking to the person who was helping me. Fine, I don't want to engage anyway because anything from me at this point will just straight up be borderline offensive in a way they wouldn't like and would address my dismay and their incompetence. I don't like the fact that they made it seem that it wasn't their fault and said it was someone's "typo" that cause the error. Mind you it's the same company, so one associates error is their error. You would think that they would apologize for the inconvenience they have caused me. Or at least take responsibility for the matter at hand, but I guess that's well above their pay grade, but I think it's suppose to be basic customer Service. Gas isn't free and me going to their store again because of their irresponsibility and incompetence is absolutely ridiculous. I'm pretty sure the girl who the person I was with was the manager or at least a supervisor and it's quite telling of the branch and now I'm sure of the company that they ABSOLUTELY suck! I explore anyone that reads this to save yourself the trouble. Do not go to this business. Because they don't even care and shouldn't be patronize. read more

Great customer service, they were fast, funny, kind, and extremely helpful. They take walk in customers and first timers. They have a wide selection of different name brands!!! I love!!!! Justine, Angela, Julia they I give them all the credit they are fun and very helpful. Dr. Brew had me so entertained while examining my eyes. Enough said, I highly recommend read more

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