Found this gem on YELP! Went in for a comprehensive visit yesterday for my little one who was…read morehaving trouble seeing the board at school. The Doctor was so sweet, patient and thoroughly examined my little one's eyes. I was impressed with her skills and attention to detail. The office was super clean and modern. Parking was easy and free which is always nice. My daughter left picking up the cutest little Ray bands for her first pair of prescription glasses. Will be ready for pick up in about 10 days, so my girlie will have new clearer vision soon. Staff was also super helpful and courteous during our appointment. Highly recommend checking them out.

This establishment is located across the street from Costco. They are two doors from the Grocery…read moreOutlet. There are plenty of parking spots. My wife and my son came here for their appointments. Dr. Leung was very kind and gave my wife tips on how to take care of her eyes. The receptionist, Ruth was very patient and nice. She explained the insurance deductibles for different selections of the frames and types of lenses that they offered. We were told that the glasses will be ready in about two to three weeks. However, to our surprise that the glasses were ready in one week. We had a pleasant experience with Dr. Leung and Ruth. We really liked how Ruth was upfront with all the deductibles and prices. My wife and son will be coming here for their glasses from now on.

Emad is the consummate professional. Knowledgeable and patient. He delivered my glasses in record…read moretime. Truly a delightful man to deal with, service oriented, provides many, many frames to choose from and had the patience for me to try a lot of them before I chose a great pair. A great experience, I highly recommend him.

Emmanuel is very kind person and always goes out of his way to be sure his customers are taken. His…read moreselections and guidance about quality, what to consider regarding functionality, style, expense, and how to help you get what you like in the best way for your pocketbook or wallet are unbeatable. He even replaced lenses on an old frame for nothing except to help me out in a tight time situation. You can not find better Customer Service than that. Highly recommend

I walked into Dr. Hu's office this morning and was pretty stoked about her services. Comprehensive,…read morefriendly, and professional. The staff at the front desk are awesome as well, and I got my eye exam done within 30 minutes or so. I checked out the glasses and Dan helped me out. Dude had been here since 1999! Absolute Costco legend right here. Overall, my experience with Costco Optical has been stellar. Fast and friendly service. Got me outta here within an hour altogether :)

Costco Optical not to be confused with the independent optometrists on site. Costco Optical where…read moreyou get your glasses are great. This review is for the independent optometrists at the location. 0 stars for them. They do minimal subjective refraction, they don't dilate your eyes to detect early sign of eye issues and yes they are in the VSP network. Do yourself a favor and go to independent private optometrist outside of Costco. You have a one-time annual appointment with VSP to ensure your eyes are okay. The same charge is covered by VSP with an independent private practice.

Amazing service! Was visiting from out of town when my glasses broke, I'm a professional…read morephotographer and getting new ones was absolutely essential. I called the store and Pol took care of me from the second he answered the phone to just two hours later when I was leaving with a brand new pair of prescription glasses! Wonderful service, extremely nice people!

I love the people that work here. They are always so helpful, call with reminders, tell me about…read morecurrent discounts or rebates available and so courteous when I visit the location. They all know my name, I can't remember theirs but I recognize them for the last few years I've been coming here. They've help me get my Neice some glasses too.

Amazing doctor! Dr…read more Kosta is truly wonderful. I called his office today hoping to get an appointment for my son, even though there was no availability during the day. When I explained how important it was, he kindly agreed to see us outside of his working hours. I really appreciate his care and dedication. I highly recommend him--God bless him!

We switched from Costco to Kosta and pleasantly shocked how much better everything has been with…read moreour vision for our family. So thankful.

Carmyna Yu was extremely kind and helpful to my vision issues. She was super thorough about any…read morepossible issues before she even helped me to give me an educated choice on my vision health. Definitely recommend this her and business' kindness and professionalism!

Shout out to JoAnn. A few weeks ago I stopped in. I have glasses from an online vendor and I…read moreneeded them to be adjusted. JoAnn spent so much time and care getting them just right. I've been to many places before asking for the same service and NO ONE has spent so much time with me. On top of that, she refused any payment. Everyone else charges me at least $10 since it's not their frames. Thank you!

Everyone was super helpful and welcoming from start to finish. The staff were friendly,…read moreprofessional, and took the time to make sure everything was taken care of. I really appreciated the great service and positive experience. Highly recommended!

Always a great experience at VisionOne! Personable, knowledgeable & engaging! I love shopping new…read moreeyewear, trying on frames & getting staff opinions. I enjoy my annual Saturday visit. See you next year.

Thanks for the great service today! My sisters and I came in for eye exams and to choose new…read moreglasses. The doctor was very friendly, and Win Phone Hein was incredibly helpful. He patiently explained everything, helped us find frames that suited us, and made the whole experience easy and comfortable. We all found our glasses and left happy. We will definitely come back again.

When Hussler was still working there, everything was cool. But now? The new crew is so…read moreunprofessional and full of excuses as to why they can't help me that day and trying to use the Filipino card basically telling me to go away because she doesn't want to deal with issues with my $500 glasses. The new doctor is cool. We love her. But the new front desk is so lazy now and everything to them they act like such an inconvenience to them.

I've been here for three visits at this SSF location--their new building since they left next to…read moreKFC , but they're now next to Starbird--(fried chicken is the constant :-). It's not a deal breaker but parking sucks here. They have a dedicated garage but it's a pain in the ass and awkward to get in and out, a cavernous ridiculous poorly designed space. Maybe it's me being clumsy. Either way, I hate it. Been going here specifically for appointments with Dr. Christian Chew. We've been doing IPL (Intense Pulsed Light) by [FDA-approved Lumens OptiLight], which is a contraption of epic proportion and I'm guessing hella expensive, which is why only this office has it. Optica's also in Millbrae, but this machine is not there. I've had 100% excellent experiences here: bright, clean snazzy new digs, surprisingly spacious. Lynette and Jenna are at the front desk and assisting elsewhere--they're super friendly, warm, attentive, sweet, and super helpful. By the time I went in for my IPL consult, I'd already had: meibomian gland expression, punctal plugs, hydrating sleep mask, moist heated pads, prescription eye drops Miebo and Cequa + a host of other drops and gels. My bathroom counter looks like a damn pharmacy. My LAL cataract surgery put me over the edge with my dry eye, to the point I could no longer manage with my plethora of eye drops. Ask me if all this worked? NOT! Using eye drops a dozen times daily, I was freaking out--my stupid dry eye was seriously interfering with my daily functioning, e.g. my clients were asking me why my eyes were watering and/or if I was crying! Not a good look for a psychotherapist lol :-) I tried to get IPL a few years ago but was told that because I have olive skin, tan easily and never burn, I wasn't a good candidate (they didn't want to risk scarring or whatever). But here we are today, and years later, Dr. Chew has reached a level of experience with the OptiLight, such that he's finessed with technique. Operating it is not merely technical, it's a practiced art. I initially went in for an impromptu same day consult (thanks to Dr. Florendo who expedited it). I went in for a consult and was not supposed to get the treatment on that visit, but I was desperate and determined: I begged, coaxed, cajoled ... groveled, e.g. entreating "please, pleeez," for Dr. Chew to give me a tx. same day (I didn't want to go home without an intervention) ... he must've taken pity, because drum roll ... he did! He assessed no contraindications and was confident enough to know I was a decent candidate and likely would not have untoward side-effects from the treatment ... yesss! I've never looked back because my success is unmatched! I know this is hyperbole, all cases are different/unique, blah blah and I'm melodramatic but I'm so stoked about how much easier it is to get through the day, e.g. now I put only 4 or 5 different drops 2 to 3x daily and I barely tear up. WTH? I call this dumbfounding serious success! Dr. Chew is an absolute rock star, his facility and expertise with that beast of a machine on display every single time we do a treatment. My triumph is that this IPL works! Hallelujah! Did I mention I was initially apprehensive? Not sure who the doctor was, whether we'd have a seamless interaction (I can be a prickly, picky patient) ... I need not have worried because Dr. Chew is fire. I so appreciate him, for not only his expertise and knowledge, but for his demeanor: he's chill and relaxed, conversational, personable and approachable with a sense of humility. I can work with his down to earth and unprepossessing style. I cannot work with doctors who are old school officious or pompous with airs. I got no time for ego--eff it--I'm too old for that, I'm done. You know those doctors who think they know your body and symptoms better than you? That's the opposite of Dr. Chew, who's open enough to actively listens and doesn't assume. The total cost (it's out of pocket cuz greedy ass insurance demons don't cover it) of the four IPL txs. is very reasonable. After the initial four txs., every so often, depending on recurrence of symptoms, there's a tune up. Sign me up. Whatever it takes. Thank-god for this technology. It's worth every single penny!

Been going here for years. Quality care, great customer service, clean facility. Highly recommend.read more

I scheduled to see Dr. Kutzscher after suffering what seems to be an ocular migraine and wanted to…read moreconfirm this. I was able to see him within the week after having the symptoms. The doctor himself had great manners, took his time to really understand my symptoms (unlike another ophthalmologist I had seen in the past who rushed me), and was also making conversation getting to know me and such. He was super friendly and professional but had to knock off a star due to wait time. My appointment was scheduled for 1:30PM and I waited until 2:20PM before he got to me. Probably because he is chatty and likes to get to know his patients...so scratch that I'm giving back the star. 5 STARS! Highly recommend!

My experience with Bernd Kutzscher, MD in 2019 was a nightmare. Dr. Kutzscher should have honored…read morehis Hippocratic Oath and performed an eye exam as he was paid to do, billing insurance under the doctors' name while ignorant technicians are the ones doing the work of the MD is wrong, perhaps he should retire if he is tired of performing eyes exams. The technician assessed my eyes through an array of lenses and enter her data in the computer, Dr. Kutzscher came into the room, exchange pleasantries and signed off on the RX without preforming an eye exam. The new RX had a huge change and I was concerned. I bought 2 pairs (clear/dark = $1,400) of glasses with Kutzscher's optician. It took 4 weeks to get the glasses and when I got them, I had a horrendous pain in the eye with the huge change on the RX and had a hard time reading/seeing. I called several times to speak with Dr. Kutzscher, he finally returned my call and said my eyes needed to adjust to the new lenses and agreed to see me three weeks later. Once more the technician assessed my eyes through some lenses and asked me to read some charts which I did with lots of errors but she said it didn't matter. Dr. Kutzscher walked in the room read her notes in the computer and said to keep using the glasses until my eyes adjusted to the change, without performing an eye exam or regard for the pain that I was suffering. I asked him to change the RX, he said there is nothing wrong with the RX, but how does he know if he never performed the eye exam. He should have honored their re-do policy as offered at the time of purchase if the glasses didn't work. The office staff and the optician are very rude, perhaps they believe if they intimidate the clients, they get paid and the problem goes away. Five months later, since the pain continued and I couldn't read or see I went back to my previous eye MD, a true gem, who stands by his work. The doctor performed a comprehensive eye exam and said the pain on my eye was due to the wrong prescription. He assessed my eyes and wrote a new RX. He said if there is any problem, he will re-do my glasses at "no cost". My new RX was a gift sent from heaven I was able to see and read without pain.