Great experience at this establishment. Found them on Yelp and went there because of the reviews…read moreand location. Superb customer service from Ruth and Audrey - they were both friendly and very patient with my million and one questions. Dr. Leung was amazing! You can tell that she cares about you. She explains everything clearly, gives you all your options and will give suggestions. I highly recommend Eye Optique!!!

Found this gem on YELP! Went in for a comprehensive visit yesterday for my little one who was…read morehaving trouble seeing the board at school. The Doctor was so sweet, patient and thoroughly examined my little one's eyes. I was impressed with her skills and attention to detail. The office was super clean and modern. Parking was easy and free which is always nice. My daughter left picking up the cutest little Ray bands for her first pair of prescription glasses. Will be ready for pick up in about 10 days, so my girlie will have new clearer vision soon. Staff was also super helpful and courteous during our appointment. Highly recommend checking them out.

Emmanuel is very kind person and always goes out of his way to be sure his customers are taken. His…read moreselections and guidance about quality, what to consider regarding functionality, style, expense, and how to help you get what you like in the best way for your pocketbook or wallet are unbeatable. He even replaced lenses on an old frame for nothing except to help me out in a tight time situation. You can not find better Customer Service than that. Highly recommend

Emmanuel checked me in as I called the office and opened the door for me and got my lenses switched…read morefrom my old frames to these new ones. I'm excited to start wearing them as I came in to get my favorite lenses into a new frame as my old ones are now destroyed. So sad but very excited to rock these new style. Many to chooses from but I like these. Thanks Emmanuel for the great service! $144 for these new frames and cutting of my lenses.

I was there yesterday to have my glasses arms tightened and I know that included with the Costco…read moremembership and I quote from their website: "Adjustments are Always Free For all your Costco and non-Costco purchased frames, we provide free adjustments in-store." So why did the Asian woman (Filipina) at the counter ask me if I had purchased the glasses at Costco? For the record, I did but...I didn't want to make a huge deal about this and then thought about it. I was there 6:00pm and 6:15pm Anyway, she did tighten my glasses but, still wondering why she asked? hmmm

The eye exam for my sister was just easy-breezy! I called the optical at 12:15 pm and had eye…read morechecked for glasses at 12:30 pm! Wow!!! The test lasted for 15 min. as promised. Dr Carmona is very thorough and courteous.My sister was able to catch her Bart train for Walnut Creek at 1 pm. Costco Optical in El Camino, So SF, you're amazing! Thank you for accommodating my sister's eye exam in such a short noticeYou deserve a 10 stars, not 5 star

Amazing service! Was visiting from out of town when my glasses broke, I'm a professional…read morephotographer and getting new ones was absolutely essential. I called the store and Pol took care of me from the second he answered the phone to just two hours later when I was leaving with a brand new pair of prescription glasses! Wonderful service, extremely nice people!

I love the people that work here. They are always so helpful, call with reminders, tell me about…read morecurrent discounts or rebates available and so courteous when I visit the location. They all know my name, I can't remember theirs but I recognize them for the last few years I've been coming here. They've help me get my Neice some glasses too.

Amazing doctor! Dr…read more Kosta is truly wonderful. I called his office today hoping to get an appointment for my son, even though there was no availability during the day. When I explained how important it was, he kindly agreed to see us outside of his working hours. I really appreciate his care and dedication. I highly recommend him--God bless him!

We switched from Costco to Kosta and pleasantly shocked how much better everything has been with…read moreour vision for our family. So thankful.

Carmyna Yu was extremely kind and helpful to my vision issues. She was super thorough about any…read morepossible issues before she even helped me to give me an educated choice on my vision health. Definitely recommend this her and business' kindness and professionalism!

Shout out to JoAnn. A few weeks ago I stopped in. I have glasses from an online vendor and I…read moreneeded them to be adjusted. JoAnn spent so much time and care getting them just right. I've been to many places before asking for the same service and NO ONE has spent so much time with me. On top of that, she refused any payment. Everyone else charges me at least $10 since it's not their frames. Thank you!

Everyone was super helpful and welcoming from start to finish. The staff were friendly,…read moreprofessional, and took the time to make sure everything was taken care of. I really appreciated the great service and positive experience. Highly recommended!

Always a great experience at VisionOne! Personable, knowledgeable & engaging! I love shopping new…read moreeyewear, trying on frames & getting staff opinions. I enjoy my annual Saturday visit. See you next year.

Thanks for the great service today! My sisters and I came in for eye exams and to choose new…read moreglasses. The doctor was very friendly, and Win Phone Hein was incredibly helpful. He patiently explained everything, helped us find frames that suited us, and made the whole experience easy and comfortable. We all found our glasses and left happy. We will definitely come back again.

I highly recommend Dr. Riffle. She was super nice and professional. But not sure if I would…read morerecommend the service part. The older lady at the front desk was a bit off putting. She asked me during my initial visit if I was Chinese and I told her no im not. A week later i went to pick up my glasses, she asked me again if I was Chinese. And I told her no. I find this to be unprofessional. You shouldn't be commenting on a person's appearance. And also when I picked up my glasses, she didn't even sat me down for the fitting or check that everything looked fine. I was wearing contacts and asked her if i should take out my contacts. The lady told me no and to just close my eyes and put the glasses on. Of course I couldn't see anything. It looks like she was in a hurry and wanted to get done with me right away. And I also wasn't provided an eyeglass case or a cleaning cloth. The lady just gave me some cheap cloth bag to put my glasses in. I had to buy a hard case inside the Target store. I thought for sure all these basic accessories came with new glasses. I mean I shelled out $500 for the whole appointment. I just don't think I would recommend this place if you want some basic service or to be treated nicely. I feel like this place didn't appreciate me as a customer/patient and the front desk lady just brushed me off. I recommend the eye exam but when it comes to service I give it a zero

Been going here for years. Quality care, great customer service, clean facility. Highly recommend.read more

I've been here for three visits at this SSF location--their new building since they left next to…read moreKFC , but they're now next to Starbird--(fried chicken is the constant :-). It's not a deal breaker but parking sucks here. They have a dedicated garage but it's a pain in the ass and awkward to get in and out, a cavernous ridiculous poorly designed space. Maybe it's me being clumsy. Either way, I hate it. Been going here specifically for appointments with Dr. Christian Chew. We've been doing IPL (Intense Pulsed Light) by [FDA-approved Lumens OptiLight], which is a contraption of epic proportion and I'm guessing hella expensive, which is why only this office has it. Optica's also in Millbrae, but this machine is not there. I've had 100% excellent experiences here: bright, clean snazzy new digs, surprisingly spacious. Lynette and Jenna are at the front desk and assisting elsewhere--they're super friendly, warm, attentive, sweet, and super helpful. By the time I went in for my IPL consult, I'd already had: meibomian gland expression, punctal plugs, hydrating sleep mask, moist heated pads, prescription eye drops Miebo and Cequa + a host of other drops and gels. My bathroom counter looks like a damn pharmacy. My LAL cataract surgery put me over the edge with my dry eye, to the point I could no longer manage with my plethora of eye drops. Ask me if all this worked? NOT! Using eye drops a dozen times daily, I was freaking out--my stupid dry eye was seriously interfering with my daily functioning, e.g. my clients were asking me why my eyes were watering and/or if I was crying! Not a good look for a psychotherapist lol :-) I tried to get IPL a few years ago but was told that because I have olive skin, tan easily and never burn, I wasn't a good candidate (they didn't want to risk scarring or whatever). But here we are today, and years later, Dr. Chew has reached a level of experience with the OptiLight, such that he's finessed with technique. Operating it is not merely technical, it's a practiced art. I initially went in for an impromptu same day consult (thanks to Dr. Florendo who expedited it). I went in for a consult and was not supposed to get the treatment on that visit, but I was desperate and determined: I begged, coaxed, cajoled ... groveled, e.g. entreating "please, pleeez," for Dr. Chew to give me a tx. same day (I didn't want to go home without an intervention) ... he must've taken pity, because drum roll ... he did! He assessed no contraindications and was confident enough to know I was a decent candidate and likely would not have untoward side-effects from the treatment ... yesss! I've never looked back because my success is unmatched! I know this is hyperbole, all cases are different/unique, blah blah and I'm melodramatic but I'm so stoked about how much easier it is to get through the day, e.g. now I put only 4 or 5 different drops 2 to 3x daily and I barely tear up. WTH? I call this dumbfounding serious success! Dr. Chew is an absolute rock star, his facility and expertise with that beast of a machine on display every single time we do a treatment. My triumph is that this IPL works! Hallelujah! Did I mention I was initially apprehensive? Not sure who the doctor was, whether we'd have a seamless interaction (I can be a prickly, picky patient) ... I need not have worried because Dr. Chew is fire. I so appreciate him, for not only his expertise and knowledge, but for his demeanor: he's chill and relaxed, conversational, personable and approachable with a sense of humility. I can work with his down to earth and unprepossessing style. I cannot work with doctors who are old school officious or pompous with airs. I got no time for ego--eff it--I'm too old for that, I'm done. You know those doctors who think they know your body and symptoms better than you? That's the opposite of Dr. Chew, who's open enough to actively listens and doesn't assume. The total cost (it's out of pocket cuz greedy ass insurance demons don't cover it) of the four IPL txs. is very reasonable. After the initial four txs., every so often, depending on recurrence of symptoms, there's a tune up. Sign me up. Whatever it takes. Thank-god for this technology. It's worth every single penny!

My experience with Bernd Kutzscher, MD in 2019 was a nightmare. Dr. Kutzscher should have honored…read morehis Hippocratic Oath and performed an eye exam as he was paid to do, billing insurance under the doctors' name while ignorant technicians are the ones doing the work of the MD is wrong, perhaps he should retire if he is tired of performing eyes exams. The technician assessed my eyes through an array of lenses and enter her data in the computer, Dr. Kutzscher came into the room, exchange pleasantries and signed off on the RX without preforming an eye exam. The new RX had a huge change and I was concerned. I bought 2 pairs (clear/dark = $1,400) of glasses with Kutzscher's optician. It took 4 weeks to get the glasses and when I got them, I had a horrendous pain in the eye with the huge change on the RX and had a hard time reading/seeing. I called several times to speak with Dr. Kutzscher, he finally returned my call and said my eyes needed to adjust to the new lenses and agreed to see me three weeks later. Once more the technician assessed my eyes through some lenses and asked me to read some charts which I did with lots of errors but she said it didn't matter. Dr. Kutzscher walked in the room read her notes in the computer and said to keep using the glasses until my eyes adjusted to the change, without performing an eye exam or regard for the pain that I was suffering. I asked him to change the RX, he said there is nothing wrong with the RX, but how does he know if he never performed the eye exam. He should have honored their re-do policy as offered at the time of purchase if the glasses didn't work. The office staff and the optician are very rude, perhaps they believe if they intimidate the clients, they get paid and the problem goes away. Five months later, since the pain continued and I couldn't read or see I went back to my previous eye MD, a true gem, who stands by his work. The doctor performed a comprehensive eye exam and said the pain on my eye was due to the wrong prescription. He assessed my eyes and wrote a new RX. He said if there is any problem, he will re-do my glasses at "no cost". My new RX was a gift sent from heaven I was able to see and read without pain.

I scheduled to see Dr. Kutzscher after suffering what seems to be an ocular migraine and wanted to…read moreconfirm this. I was able to see him within the week after having the symptoms. The doctor himself had great manners, took his time to really understand my symptoms (unlike another ophthalmologist I had seen in the past who rushed me), and was also making conversation getting to know me and such. He was super friendly and professional but had to knock off a star due to wait time. My appointment was scheduled for 1:30PM and I waited until 2:20PM before he got to me. Probably because he is chatty and likes to get to know his patients...so scratch that I'm giving back the star. 5 STARS! Highly recommend!