I had left my Samsung Tab A, over a friend's house yesterday and his children broke into it. The Tab A, was so jacked up. I couldn't unlock it and it was speaking a foreign language everytime I picked it up. So out of frustration I called Samsung tech department and spoke with Danna. She tried to walk me through it and help me out. But I couldn't get it to unlock with my my password. So I decided to take it to the Tmobile store. Upon arriving I was greeted by a young man named Luis, who who displayed excellent customer service skills. He asked." how could he help". I explained the problem and he went to work. 5 minutes later the Tab was unlocked and opened. He went on to tell me the problem and how to solve the issues for next time it occurs. Luis, treated me, as if I was at Nordstroms shopping. I have to compliment Tmobile on its excellent customer service. Luis was without a doubt polite and courtesies with a carring attitude for the customer. Appreciated ! read more