I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

Upon establishing a relationship with the company and the tech all issues related to my drop…read moreconnection have been resolved. The tech was able to resolve my persistent issues with my modem, resulting in a satisfactory signal for the last half year. The modem has been replaced, and all aspects of my network are now functional. This is the first time I've had a satisfactory signal in half a year. Everyone in my household is delighted. The internet network has finally been fixed. The proprietor and the technicians were quick to resolve any issues. I have been assured by their work and quality. I can confidently state that this company is a reputable one that will not solicit you for a fee. I will highly recommend this company for future issues and work. Thank you Ari & Frank(tech) for fixing my network.

I was very impressed with West Coast wiring. They were able to solve a problem within 1 hour that…read morehad taken another company hours to troubleshoot (unsuccessfully). I would definitely recommend them for anyone who needs help with telecommunications and wiring systems.

I have been using West Coast Wiring for many years and they provide fantastic work. I can reach…read morethem any time of day and when I say "Jump" - they say "How High". I highly recommend this company for all data/voice cabling work you need.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

I can say without any reservation that Suntech is the best security company in the Bay Area, and…read moreI've consulted with nearly all of them. Mike and his team were absolutely incredible from start to finish while installing my full home NVR system. Suntech stands out above the rest with their unparalleled technical expertise and exceptional value for the quality delivered. When choosing a company for something as important as your family's safety, it's crucial to pick one that really understands the technology inside and out and how to optimally utilize it to secure your home. During my consultations with various security companies, I kept going back to Suntech because I just felt like Mike was the sharpest out of them all. He fully understood my situation and grasped the entire NVR ecosystem more fluently than all the others, and he has an excellent memory too! On top of that, I feel that Mike truly cares about his clients- he's not in the business only to make money, but rather to make a truly positive impact in his clients' lives. The actual installation went smoothly and it feels so much better knowing that my whole house is now covered both inside and out at every angle with 24/7 continuous surveillance. Having that peace of mind is priceless and I'm so thankful to Mike and the Suntech team for it!

Excellent service. Completed the job quickly and were very careful not to be disruptive while…read moreworking at my home. Their pricing was fair and straightforward. Recommended.

Voice, data, fiber optics, cabling installations/testing/repairs…read more Interactive whiteboard, Smartboards, audio/video systems, ceiling mounted projectors installations. Friendly service.

Steve put the new sound system in the weight room and the pool at Palo Alto High School. The sound…read moreand quality are unbelievable. He was so easy to work with. Listened to what you wanted, then nailed it on install!! Very professional and personable!!! I would recommend him to anyone, he would be my first choice. Thanks Sterling for a job well done!!

After nearly twenty years as a customer, I can no longer recommend Astound. Over time, the company…read morehas repeatedly increased prices while reducing the value of the service--offering lower internet speeds and fewer TV channels than before. I have contacted customer service multiple times to discuss the significant price differences between what long-term customers pay and the promotional rates offered to new customers, as well as the more competitive pricing available from other providers. Unfortunately, the only response has been small temporary credits and continued reductions in services while monthly bills keep rising. Given the lack of meaningful resolution, I will be canceling my service and returning to Comcast, which currently offers substantially lower pricing, significantly faster internet speeds, and a more complete channel lineup. It is disappointing to see how far this company has declined from the quality and value it once provided. Based on my experience, I strongly encourage prospective customers to carefully compare options before choosing Astound.

IF YOU WANT TO WASTE MOST OF YOUR DAY WAITING FOR THEM TO NOT SHOW UP, THIS IS THE PLACE FOR YOU!…read more I signed up and scheduled an appointment slot for 8am-12pm but technician never came. I called customer service 3x. 2 of the 3 calls, I confirmed the address and I contacted them during the scheduled window since it was nearing the tail end of the window, to which they said: 1. They told me to check the status of the appointment online if I have an account number, but I can't check because I don't have an account number, because this was the INSTALLATION APPOINTMENT. You only get an account number AFTER the installation. 2. They could not give me an update as to when the technician could come. At this point it was already 11:45am (12pm was the window end) and my second call. In this same call, the support notified me that another agent inputted the wrong contact phone number for me and they updated my phone number at this time. The agent also said the technician will call my number and give me a 30 minute notice that they are on their way. 3. I waited beyond the 12pm window, called support for the third time, to which they said the technician showed but I wasn't home, which is not true, nor did I get a phone call. I confirmed I do not have spam filtering blocking enabled. They said the technician may have knocked but I was too far away from the door to maybe not hear, but we have a doorbell THAT IS LOUD ENOUGH TO JUMP SCARE ME WHEN RUNG. My partner and I were also sitting by the door. 4. I wanted to reschedule as soon as possible, but apparently it was not feasible due to scheduling and I'd have to wait 1.5 days. I asked how do I ensure this does not happen again for my "next appointment" to which they basically said they can't guarantee it. They can't see where the technician is at, what place in line I'd be in for the next appointment if I were to call to confirm they are coming, they also can't "confirm" if they truly contacted me or rang my door bell. I asked them can you send me an email for documentation purposes that we had this THIRD call, to which they say they can't. At this point it is their technicians word against mine, even when I have documented proof and additional people who can verify the technician never came. So yeah if you want to wait from 8am to 3:30pm only to find out "they came" and "no one was home," this is the place for you!

I'm not to proud to admit, I'm a Tech Moron. I had heard about Jeannie when I had asked a few…read moreother business owners who they use. I thought that they must be good, but I had truly hoped I'd never need them. Then, our internet connection went down and I freaked out. I called a friend over and had them try to fix it, but they took one look at our mess and didn't have the time to fix it. Luckily, I had saved Jeannie's business card and emailed her at 10pm. Got a response in less than an hour...very good sign and there was someone in my office by 9:30 am. Kevin was great. Turns out that the VPN was the reason for our slow internet connection and it had been reset. Oops, didn't know I wasn't supposed to hit that button on the VPN. The best thing about the whole horrible experience is that I not only got back up after losing a day of business, but I now understand the changes that we need to make. The suggestions that Kevin made were sent in a few days and after he finished, he wrote down what he did. I'd recommend them to anyone who has a computer possibly before it goes down and who wants excellent customer service.

I have known Jeannie for a few months now and have found her to be extremely hardworking, organized…read moreand knowledgeable. I would recommend her services anytime. Thank you

Very unfriendly customer service. I came in today to clarify the letter I received. Jose Luis was…read morevery dismissive. Would not even bother to check my file first before giving a conclusion about my situation. Made me don't wanna go back to that store again.

This store has absolutely the worst customer service. Many of the sales people are under the…read moreimpression that an aggressive in your face approach will actually work to get you to buy into an overpriced plan. Don't waste your time and skip.

Terrible experience. Most expensive bid, but foolishly went with him based on our IT guy's…read morerecommendation. Big mistake. Took shortcuts whenever possible, such as splitting wires to skip running two wires so POE wouldn't work on either, sloppy splitters and couplers because he didn't want to redo connection on the patch panel that he installed incorrectly. I won't bore you with list of fails, but he required constant supervision. I strongly discourage anyone from trusting him with your cabling needs.

From the owner: Attention Bay Area Business Owners: * Are You Experiencing…read moreOngoing Computer Problems? * Frustrated With The Lack Of Responsiveness and Slow Service From Your Current IT Company? * Are You Concerned That You're Network and Computers Aren't as Reliable and Secure as They Should Be? * Have You Outgrown Your Current Computer Support Company? * Are You Paying Too Much for Your Current Services? "When your technology doesn't work, your business doesn't either." When Your Tired of Dealing with Unreliable Computer Consultants Who are Impossible to Reach, Nickel and Dime You Over Everything, and Fail to Deliver The Level of Service You Expect... Then it's time to Give us a call and discover how great Local IT services and computer support can be! Telephone Number 877.801.3425