Very unfriendly customer service. I came in today to clarify the letter I received. Jose Luis was…read morevery dismissive. Would not even bother to check my file first before giving a conclusion about my situation. Made me don't wanna go back to that store again.

after a long fun night my cousins phone actually got cracked, sergio at tmobile helped us out and…read morehad great service. my other cousin that was there said she had at&t and was wondering why she paid more, but sergio had the pleasure of breaking down the payments of how at&t is charging her and how tmobile can be a better option for her!! A real long wait but my cousin getting a new phone was worth it. Thanks to sergio!! thank you for listening to our crazy conversations and debrief of long night yesterday! peace be with you :)

PLEASE READ THIS before switching, buying, or committing to AT&T. No matter how good the deal or…read moreoffer is...you're going to pay the difference in headache, false promises, and horrible customer service. I switched over to AT&T from T-mobile because they promised me a much cheaper rate for my 22 business lines. There was also a deal promotion where they'd pay off my old devices up to $800 per device. a) The "seamless" transition was everything but seamless and took days and weeks of porting over numbers b) Every month the statement would look different with charges that no one knew how to explain and it was NOTHING close to what was originally promised. c) The mislead and misdirected me (frankly they didn't even know) in the process of getting my reimbursement for paying $2200 OUT OF POCKET to T-mobile. p.s. It's been 6 months and I never got my reimbursement. So in summary, I spent HOURS in person and on the phone trying to understand what the heck is going in. I never got my $2200 reimbursed after 6 months, false promises, and being told the wrong instructions every time. I paid just as much as I was paying with T-mobile and really the savings is all a sham. I finally decided to pull the plug 6 months later and lost several thousand dollars because AT&T phones are locked, btw, so you have to pay them off, which btw, they make VERY challenging to do. All in all this is a failing company. They're surviving on a thread. The only thing that's keeping them alive is their name, since they've been around for 100 years. I pray that they shut down in my lifetime; they don't deserve to be around. Never again. Please don't offer me anything, interact with me, or sell me anything. If you want to see screenshots of their stupidity and false promises, DM me and i'll gladly share. Dodge a bullet and DO NOT consider AT&T in any way, shape, or form. I get NOTHING out of this review other than the hopes that I save someone the headache, money lost, time wasted, and unprofessionalism I had to bear.

Had THE BEST customer service experience with Jen yesterday! She was so kind, patient and capable…read more Give that woman a raise!

I was in yesterday for a screen protector replacement. Hasen (sorry if I misspelled!) was very…read moreinformative, friendly, honest, and helpful without being pushy. I will definitely be back to this store!

TK, our tech, remedied all of our iPhone issues and explained his process every step of the way. TK…read morewas knowledgeable, efficient, patient , and personable. Thank you T-MOBILE for choosing TK to join your team.

Fast, painless fix -- highly recommend! Cracked my iPhone…read morescreen and was dreading the whole ordeal, but this place turned it around way faster than I expected. Walked in, got a quote upfront, and had my phone back looking brand new within the hour. Screen quality feels exactly like factory original, no weird touch sensitivity issues or discoloration. Staff was friendly and clearly knew what they were doing -- no upselling, no runaround. If you need a quick, reliable screen repair, this is the spot. Will be back if I'm ever clumsy enough to need it again!

Thank you for fixing my phone's screen so quickly! It literally took only 30 minutes…read more The service was fast, professional, and affordable. My phone works perfectly again, and I'm very happy with the repair. I would definitely recommend this shop!

I walked into the office of Boost Mobile in San Mateo on 3rd Ave to pay my cell phone bill after my…read morecredit card company put a hold on my account due to suspicious activity. My cell phone bill is a reoccurring transaction on the card. But the big shark company which is still digesting swallowing Discover card recently, put a hold on my payment to Boost Mobile resulting on greedy Boost Mobile shutting my phone down WITHOUT warning. I received an e-mail notification AFTER the service was disconnected. A long FRUSTRATING, UNFRUITFULL, and TENSE call with the card company using a friend's phone, I was left with one option, walk into the Boost Mobile office and pay the bill in person to restore my service. We all know that all businessess charge a fee for paying late. Well.... BOOST MOBILE CHARGED ME A $4.00 FEE FOR PAYING THE BILL IN PERSON. SHAME ON BOOST MOBILE.

I went in to this store and the young lady couldn't help me at all ( she was distracted with…read morepersonal calls)so she sent me to their new store on 3rd St in San Mateo. I explained my problem to the young lady there. She went to my account and then searched in trouble shooting for the fix. She was very patient and helpful. After about 30 minutes she had the answer and I was able to receive emails again. She was great! I did not get her name but she working at 2 PM on 13May22. She deserves a raise. She understands customer service. She has a bright future. The other one on 4th...not so much. She should be let go.

Teddy is the best. I am the stereotypical (not white hair, it's multicolored grey) grandma. The…read moreone who knows enough about computers to proof documents, send emails and watch YouTube. Teddy was so respectful, kind and more importantly, for some people, knowledgeable. I was having issues with my iPad. That's not their service. I understood it was hardware stuff. He showed me and fixed the problem. I guess this review is more of meeting Teddy. it was such a pleasure. When I break something I'm calling Mobile Kangaroo for the iPad repair.

Fast, efficient, professional, reasonably $$, clean. I called, he was nice. I went in, he explained…read morediagnostic process. He called shortly thereafter. Easy online payment. Called back an hour or so later. Product repair. Easy as could be.

10 stars for Arpana for helping me to resolve an impossible AT&T service problem. I'd been to other…read moreAT&T stores and never received this level of service, dedication, and expertise. Thanks!!

Visited ATT this morning to get help with my recent change of service providers. Arpana was ready…read moreand willing to help me out with my questions. She was very knowledgeable and patient, and solved all of my issues. Thanks Arpana!

I needed to get a new iPhone. Luckily, I got Sanjaya to assist me. She was excellent at…read moreexplaining all the different packages & options to me. She also wrote notes down and that was tremendously helpful. I made my decision and she made the entire process easy and got the transfer done while I was in the store. She offered wonderful customer service. I have been a fan of this store in San Mateo for years. Glad they still have great customer service. It was such a pleasure having Sanjaya helping me today!

Formal Complaint Regarding Verizon Store Employee Sanjana…read moreDate of Incident: September 18, 2026 Location: Verizon Company Store, 2290 Bridgepointe Pkwy, San Mateo, CA 94404 (serving Foster City) Employee Name: Sanjana I am writing to formally complain about the unacceptable and hostile customer service I received from a team member named Sanjana at your Bridgepointe store. On September 18, I returned to the store with a new iPhone that I had pre-ordered and purchased through this same location only days earlier. I was specifically told at the time of purchase that after the phone arrived by mail, I could come into the store and they would assist with activation. Because the new device uses a digital (eSIM) while my previous iPhone 13 used a physical SIM, activation required contacting Verizon customer service. Activating the new phone would deactivate my old one, cutting off the call. Sanjana's behavior throughout this process was the absolute worst customer service experience I have ever had. She was short-tempered, argumentative, openly hostile, and completely unhelpful. When I explained the need for a working phone line so I could stay connected to customer service while the old line was deactivated, she refused to provide any store phone. She made it clear she viewed helping me as a burden and a waste of her time. The Verizon customer service representative on the other end of the line became so frustrated with Sanjana's lack of cooperation that the rep demanded the store's location and Sanjana's name, stating that she was not providing customer service. Only after realizing she was about to face consequences did Sanjana reluctantly walk me over to a landline in the corner of the store. Even then, she continued to be negative and unhelpful, repeatedly insisting she could not guarantee the landline would maintain a connection. Her attitude left me anxious and stressed in the middle of what should have been a straightforward activation of a phone I had purchased at that very store. After the activation was finally completed, Sanjana stopped me on the way out to try to justify her earlier behavior. She claimed she had only been "defiant" because she was trying to sell me Wi-Fi or another service. This made no sense. The very first thing she did when I arrived and clearly stated I was only there to activate my phone was launch into a sales pitch for home Wi-Fi. Her attempt to rewrite the encounter only made the entire experience more insulting. This was already my second trip to the store that day. The data transfer from my old phone had taken more than an hour, so I left to get lunch and returned later. On my way out the first time I even offered to bring her back a salad as a simple courtesy. She declined, saying the store had provided lunch. I remained polite and patient; she responded with hostility and indifference, more focused on the next customer walking in than on completing the service she and the store had promised. I still do not know whether Sanjana is a manager or a regular team member, but her conduct made me feel like I did not matter and that assisting a paying customer who had just bought a phone at that store was an inconvenience. I had to fight for basic help with an activation that the store itself had invited me to return for. This level of rude, short-tempered, argumentative, and hostile service is completely unacceptable. I request that this complaint be reviewed by store management and higher-level leadership, that Sanjana's conduct be investigated, and that appropriate corrective action be taken so no other customer is treated this way. Please confirm receipt of this complaint and advise me of the steps being taken. Thank you.

I had left my Samsung Tab A, over a friend's house yesterday and his children broke into it. The…read moreTab A, was so jacked up. I couldn't unlock it and it was speaking a foreign language everytime I picked it up. So out of frustration I called Samsung tech department and spoke with Danna. She tried to walk me through it and help me out. But I couldn't get it to unlock with my my password. So I decided to take it to the Tmobile store. Upon arriving I was greeted by a young man named Luis, who who displayed excellent customer service skills. He asked." how could he help". I explained the problem and he went to work. 5 minutes later the Tab was unlocked and opened. He went on to tell me the problem and how to solve the issues for next time it occurs. Luis, treated me, as if I was at Nordstroms shopping. I have to compliment Tmobile on its excellent customer service. Luis was without a doubt polite and courtesies with a carring attitude for the customer. Appreciated !

From the owner: Switch today & enjoy America's largest 5G network.read more

Just a short review to express my gratitude for Theon (not sure if that's the correct spelling)…read more Theon is an exceptional employee and representation of Apple. He took his time to answer my questions and help me understand the benefits of each product based on what I might need it for. I am starting grad school in September and really need a new laptop and phone. My previous laptop is about 13 years old and even if we changed the interior of the laptop to have more memory and it's processing program, it's time for an update. Theon asked the right questions to help understand what I would need in a laptop based on what programs I'd be running and how much space I needed. He even had me consider the weight since I would be walking to class from Caltrain. I ended up choosing a MacBook Pro M5 14-inch, since I'll need to run a few research statistics programs, have many tabs open for research articles and keep my guilty pleasure of having so many pictures saved. Next, he helped me with understanding it's time for a new iPhone. I go to a lot of concerts and I'm not allowed to take my camera a with detachable lenses, so it's the camera is my main concern. I decided I might try to wait and see if Apple releases a new phone this year to have the latest camera, but if they don't announce anything by October, I'll definitely do the iPhone Pro Max! Thanks Theon for your patience, education and kindness connecting human to human. Apple is fortunate to have you and I'm happy you love your job:) blessings to you!

What went well was the easy ability to schedule an Apple appointment through the Apple support…read moregroup at the 800 number after I got help troubleshooting what may be wrong with my MacBook Pro laptop. Albert & Jerold checked me in efficiently with the repair team. I was told 5 to 6 days potentially before it would be complete. Ugh!! Now keep in mind I wasn't exactly happy with that news as this is my work laptop and the original price on the laptop through Amazon prime date was 999 for a 13 inch MacBook Pro. To fix the screen was gonna cost me almost $600 (more than half of the cost of the original 1yr old new laptop.) Warranty was exhausted 90 days before this happened. I have a complaint for Apple in general regarding the cost for this fix, but I don't blame the people at Hillsdale. Kevin was exceptional in getting it done for me within just over 24 hours. The service level at the Apple Hillsdale store is exceptional as well as the telephone support. The policies and cost of Apple parts and replacement is robbery at its best. Some form of waiver or discount would change my opinion. But that would mean they'd have to actually read this and listen and do something. The four stars are for the Apple staff. They would've had five except for the Apple costs for repairs and service.