Don't waste your time.... Two people on duty but they need…read moreto take a break at the same time.... Friday 4:20pm what can they be doing...

I have never been to this location but someone who hacked into my family's ATT account went here…read moreand was able to purchase 3 new iPhones under our names along with upgrade our service to the most expensive plan. How they could walk in and do that without showing ID is beyond me. The store will not answer calls so I cannot even speak to someone there to find out exactly how this was allowed to happen. Because employees at this location let someone fraudulently make changes to our account and upgrade phones which they then walked out of the store with without even having a single one of the old phones listed on our account present, we now have thousands of dollars of installment fees and hiked up plan fees that we have to deal with. Shame on this location and ATT in general for failing to protect its customers.

Excellence service and great prices highly recommended. The process was quick my phone looks brand…read morenew‼‼‼

Very good and excellent service. Ive been here many times they are very nice and good customer…read moreservice

Excellent customer service! We walked in completely unsure of which phone holder to buy, and…read moreMustafa went above and beyond to help us. He listened to what we were looking for, showed us several options, and made sure we chose the one that fit our needs best. His friendly attitude, product knowledge, and willingness to help made the experience stress-free. The phone holder has been working great and definitely met my expectations. It's hard to find customer service like this these days. Highly recommend asking for Mustafa if you stop by!

Needed an emergency repair, got it fixed here quickly and affordably. Had an issue after the first…read morerepair and Moustafa was able to fix again and double checked for any problems. Thanks again!

Strangely there isn't a review or even a listing for this Apple Store located in downtown Palo…read moreAlto. Came here for the first time to pick up my iPhone 14 Pro. Of course there was a line. Sept 16 was the first day the 14 was made available. Opted to pick it up at the store. Staff at the door was very prompt in letting all who were there to pick up their new phones to enter the store and directed us to the tables with the staffs ready to help. He led me to Vince (I hope I got the name right. Super friendly guy and asked if I needed help in settling up or if I had any questions. Another staff came from the back of the store and handed him my new toy. He went "Wow!! 1 TB?!! Nice!!" I told him I had been surviving with the measly 64GB since 2017. Yes, I had an X. Just like my X would dictate what storage I should and could get, he said then "you do not need more than a 64GB!" I had to listen even though I paid for my own X. My bestie said yesterday that was so extreme, from a 64GB to going ham with a 1TB! I told her that happened when people got repressed for so many years. So yes, I got what I wanted for the first time and I am happy!! To that abusive being, if you are reading this.. I hope you would not stalk me ever again on Yelp or anywhere else. Karma may be busy at this moment, but eventually they would come for you and you would deserve what you have done to me all these years. Sorry fellow yelpers for trauma dumping on a Sunday evening! Life moves on and it is always best without any toxicity! Back to this store, I walked in and left happily with my well-deserved 14 Pro. The staffs there were amazing and I am so happy to have a wonderful first time experience here. This will be my go to Apple Store from now on. 09.16.2022

Jose at the Genius Bar was amazing! Super friendly and helpful! Fixed my issue with my MacBook in 3…read moreminutes! Thanks so much Jose

I lost my AirPods Pro case and reached out to Apple, who referred me to Kangaroo Mobile as the…read morenearest authorized dealer. From the moment I walked in, Ali was incredibly welcoming and asked all the right questions to make sure I got exactly what I needed. Having worked in tech for 16 years, I can usually tell when someone really knows their stuff--and Ali absolutely does. My replacement case had to be ordered, but Ali kept me in the loop with updates via text, which made the whole process feel easy and stress-free. The pricing for the OEM replacement was comparable with other vendors. When the case arrived, Ali took the time to make sure everything paired perfectly with both my AirPods and my phone before I left. I even stuck around for a bit just chatting--super friendly, professional, and genuinely helpful. This is exactly what great customer service should look like!

It's not worth coming out to these holes in the wall with two chairs--this one is no exception, as…read moreI found out. Go elsewhere (somewhere like TechLoop) where they really know what they're doing and have like an efficient system, and have clearly seen hundreds of macbooks and phones by the week.

I took my laptop in after finding it dead on a Thursday morning. I use it as my main computer with…read morea powered hub and extended monitor. I was asked if I wanted expedited service and of course I said "yes" to the charge of $99 since I needed it turned around fast. On Friday I called to find out the status and was told that it needed to be "opened" and if I approved (another charge) with no commitment as to when it would be fixed. Saturday was the tech's day off and they are not open on Sunday so no apparent rush to fix it. On Monday I was asked if I needed the data. I had originally said "no" because I had my data backed up on Carbonite. I asked about the Apps that I had and the tech said they would be wiped as well so I decided to save the data and apps. This was a $199 charge to "determine if the data was salvageable" by testing the SSD. I was then called and told that yes, the SSD was salvageable and there would be a $599 charge to recover it. Each step was a dagger because I needed my computer and the data/apps so I approved the charges. I finally got my computer back on Monday afternoon with a $1,600 bill feeling like I should have just bought a new computer and put up with reinstalling my apps. I got the computer home, hooked into my system and it worked fine. The next morning it was dead again. I hooked it up to a spare charger (bypassing the powered hub) and the computer was back to life. The entire problem was my hub charger! At no time was I advised that a charger might have been the problem and was instead overcharged for work that wasn't needed (probably not even opened to get to the SSD that I was bill around $800 for testing and recovery.) THIS PLACE IS A RIPOFF! I'm thinking of reporting them to the BBB. Update on 08/14/26: Eddy from ClickAway reached out to explain the services that were performed on my laptop. After his explanation I am now better informed of the work and charges and better appreciate what was needed to get it restored to working order. I updated my original rating based on an agreement to reduce the price of data restoration. I am looking forward to a continued relationship with ClickAway.

We have been clients/customers with ClickAway since 4/2020 when we purchase a new computer. Since…read morethen we have used their services and purchased other equipment. They have always looked out for us, taking care of our computer needs, especially when we need their computer experience to "fix the problem". When they service the equipment they also check to be sure it is working properly and advises us of problems that should be fixed. The personnel is always friendly, helpful and quick to respond. Don't know what we would do without them. Ida C and John H

Good experience…read more Easy trade and fair price, better than Apple Store, worth to try your device here.

Best sell emailed me about a Macbook I posted on CraigsList and their email said "We want to buy…read moreyour MacBook and pay you cash immediately. We're local BestSell stores. No waiting, no shipping, no low ballers." They offered me 60% of what I was listing on Craigslist, how is that not lowballing?

I have been bringing my kids' iPads to iPhone Hut in Fremont for the past couple of years, and I…read morehave consistently had an excellent experience. The entire team is professional, knowledgeable, friendly, and dependable. They have handled several repairs for us over the years, and the quality of their work has always been outstanding. I especially appreciate that they are straightforward about what needs to be repaired and communicate clearly throughout the process. One of the biggest reasons I continue coming back is their reliability. When they give me an estimated completion time, the device is always ready when promised, and the repairs are done properly. It is difficult to find a business that provides this level of consistent service, and they have definitely earned my trust over the years. I highly recommend iPhone Hut to anyone looking for reliable and professional iPhone or iPad repairs in Fremont. Excellent service every time. Thank you Raj & Sok & all staff!

My daughter had her screen replaced by Phone Hut a few weeks ago. They initially bad mouthed the…read morestore that had replaced her screen prior which was unprofessional. When my daughter picked her phone up, she noticed the quality of the screen was very poor. The front facing camera was visually grainy which affected FaceTime, videos, and camera quality. My daughter ended up going back to have it looked at and Raj and Adeel let her know that it was her screen protector. They removed the screen protector which doesn't make sense at all, but my daughter left thinking that everything was resolved. Wrong, the quality of the front camera was still an issue with no change or improvement. She also purchased the screen protector from the store and never received a refund. She came back a third time and they ended up replacing the screen. Usually, second time's the charm right? Not this time. The quality was exactly the same. My daughter tried messaging through Yelp to find a resolution, but her messages were completely ignored. I'm disappointed in the customer service this store provided although having a good rating. My daughter had to find a more reliable and dependable store to have her screen replaced. So far, it's as new as the day we bought it. Not to mention that the new store we went to was very friendly, fast, and provided a warranty. Having to pay for another store's failure is unpleasant.

Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

I depend on my computer for work. It is a Dell laptop. Working from home and my computer would…read morenot open at all. I admit to a bit of panic, but Jefe at Techloop in Menlo Park was my rescue. Jefe was welcoming, had deep expertise, and within five minutes had resolved the issue. He went above and beyond by spending more time with me, explaining how I could avoid this problem in future. I am beyond grateful to Jefe and Techloop for this amazing resource. 10 stars!

This place has saved me so much money with the Otter box and the screen protector for my various…read moreiPhones. I drop my phone about once every two months, break the screen protector, take it into Plaza Cell and walk out happy! They are so nice and quick. I've even purchased accessories and had deliveries picked up there. They are great.

Just wanted to spread the Word of the good service i've been getting the times that i've broken my…read morephone