The customer service team at this location is so excellent and the staff is amazing too. I love all the staff especially , the new manager Samuel. We just met over the phone and I felt like we have known each other for awhile because of his attitude and personality. If you need quick cash, don't walk run read more

I've had nothing but great experiences at Best Collateral San Mateo. I've bought and sold items here multiple times, and every visit has been smooth, fair, and professional. I've picked up some amazing finds -- including gold pieces and even an electric bike -- and the quality has always matched exactly what they described. I've also gotten collateral loans on gold items, and the process is always quick and hassle-free. They explain everything clearly and make you feel comfortable the whole way through. A special shoutout to Norma and Sam -- they have always been such a great help throughout all my transactions. They're friendly, patient, and truly go above and beyond to make sure you're taken care of. Highly recommend this location if you're looking to buy, sell, or get a collateral loan. Consistently excellent service! read more

Best Collateral - Pawn Shops Near Me - San Mateo, California

Just went today to best collateral pawn shop in San Mateo. and i just redeemed my 2 18k Gold necklace and bought my son a 14k bracelet and norma assisted and helped me get the best deal for that item!! must visit when you needed to pawn an item. place was clean and neat customer service are top notch! read more

The 2 lovely ladies very kind and professional will be back to shop again soon .my ticket was fast and easy no bs like other pawn shops no run around great service read more

Need to change the policy about tv that don't have a remote. I had a bad experience at this location. They couldn't even help when I had a tv with me that works. When I asked to talk to the manager. I was told he was too busy in the back to come out to talk to me. The employees told me there was nothing they can do. I didn't have a remote control when I got it. I explained that to them. I used my own cable to connect the tv. I used my own remote control to work it. The tv does work. You must make an exempted for me to sell my tv. My name is Jeremy Schreurs My cellphone number is 650-660-6601 if you have any questions read more

Went to Best Collateral today for the first time and Norma helped me. She was so nice and extremely helpful. Everyone here was so friendly. I wanted to get rid of some items that I never used and will never use. They gave me a fair price for them. If you have items at home that are worth more than nothing just sitting there unused, bring them to Best Collateral. They're amazing! read more

I mean it's a pawnshop... the customer service was very good from this lady. If you pawning or selling something this is a clean and organized place. read more

Brian helped me with some quick cash. Highly recommend Best Collateral San Mateo, CA. A satisfied customer appreciates you all! WILLIAM S. read more

My go to every time I am looking for something stylish, tools for work or even for entertainment. Norma and her team members are very helpful, always a positive experience. Norma and her team give the best prices and work with you! Recommend 100%!! read more

Brian is the best! Pleasant and helpful- we are moving to San Mateo from the city and he gave us a friendly welcome. With prices that are reasonable combined with a friendly service, what a delight. I recommend this place over and over. read more

I wanted to give a big shoutout to Coddy and Bryan, they were really nice and really helpful. No doubt some of the best service I've gotten, just wanted to thank them for all the help and every little detail for all the items I was seeing thank you guys read more

Happy Holidays! This is my review on Best Collateral in San Mateo, Ca. Brian always gives Excellent customer service and treats everyone with courtesy and fairness. I think he deserves 10 stars personally and a pay raise. Thank you Brian for the great care and helping us. Happy Holidays! All my best, Deborah read more

All the way out of the way they'll go to make you happy Worth it and fair in my opinion I sank hard and they'll hear you out read more

South City Pawn was so much better. The owner now RIP was loyal to his customers and honest. He would call you and send you a notice letting you know that you have a weeks to come get your Jewelry before they sold it. Best Collateral is different they don't send you a letter and I was never called. They sold my wedding ring with rubies and my husbands thick 14K link bracelet and lied and said they sent a notice. When in there on this past Saturday 8/17/2019 they said they believe they sent me a notice. Then told me and my husband that if you moved you should have changed our address We advised them we haven't moved in 2 years and they use too send us notifications or at least South City Pawn did clearly they are not South City Pawn. We believe they wanted to keep my jewelry I was told it went to the corporate office Was it Really? I was assisted by s nice lady at the end of the transaction who said she will Call the Corporate Office and if they still have my jewelry will give me a Call. Her name was NORMA PLZ CALL ME WITH GOOD NEWS NORMA I'm still waiting for a Call read more

In my opinion this is one of the best pawn shops on the Peninsula. They consistently have great deals on jewelry, diamonds, tools, and designer bags and wallets. Mike, Norma, and Brian are stand up people and they have earned my respect as a customer. read more

Not too excited about a pawn shop opening up a few blocks away... at least I know where to go to look for my laptop when it gets stolen. These guys won't be in business long. I walked in today.... started to look at their cheap $35.00 made in China remote control helicopters that you see in flee markets for $19.99 when someone ordered me to remove my sunglasses. I looked at him kind of confused and he said "we don't allow people to wear sunglasses in here". I turned around and walked out. With clerks like that, they won't be around long.. I can go into a bank, high end jewelery store, casino and any government building I want with sunglasses on, but apparently this place has issues with it. Take your stuff elsewhere.... these guys are idiots. read more

Best Collateral - Pawn Shops Near Me - San Mateo, California

I had been looking for a camera that I really wanted, I saw their listing and they responded to me very promptly. Mind you, the asking price was already decent, but they still managed to give me a discount when I got there. The place was very clean, everybody there was so friendly and accommodating. I was entertained by Mike and he helped me through the whole transaction. Very friendly and the process was a breeze and the best part is he gave me an awesome price. Definitely going back when I see something I want at their store. Thanks Mike!! read more

This place is a freaking ripoff!!! When you take things to sell they claim they search everywhere for the best price! But they don't they search only on eBay. For the lowest price possible. Then they up sell so they can earn a profit! You be better off selling it on your own. What goes around comes around. Beware. Don't believe me. Try it read more

Stay away from these people. They are rude and disrespectful. I came in to get a pawn loan I brought in 5 Milwaukee power tools, impact wrenches to be exact they told me $60 I said $60!!!!!! Are you kidding me? I'm a mechanic and you think ima let my tools go for $60. I just needed a loan just for 1 week. So I asked for a quote on a specialized bike I had hoping to get more than $60. They said to bring the bike in I said well I have the name of the bike also the serial number to the bike so they can check out how much it cost online they rudely told me to bring it in so they can check it out I was like I'm not gonna bring a whole bike in to end up just getting offered something that's way lower than the amount of gas I'll use up to drive back and forth. It's so irritating how rude they are. Well never again read more

My husband calls and asks can we sell a TV? He is told simply yes, they take all electronics. Shows up within the hour, the man behind the counter suddenly has attitude when he sees him. Insists you can only sell a TV with the power cord AND remote and asks wheres the (never existent) stand as though the back doesn't have clear mounting mechanisms on it. As though there arent 100 apps in the play store with universal remotes. As though someone buying a $600 TV at a pawn shop for minimal couldn't just go spend $5 themselves and get a power chord themselves. Couldn't he have said this all before we came when we called? Yes. But why do that when you could have the opportunity to give attitude to a customers face? read more

Good prices paid , fast and friendly , no pressure to buy or sell, easy to recommend A++

I had a very joyful experience today Christmas Eve 2021 at Best Collateral in San Mateo. All the employees are very knowledgeable and very helpful. After I finished my business there i walked out feeling like I made 3 new friends today Brian was absolutely very friendly and easy to talk with. Mike the manager is by far the #1 employee in my book. He helped me and went above and beyond to help me get what i was asking for. I recommend having Mike help you with your business matter actually ALL of the employees, are GREAT! Mike is my go to guy when ever the next time i go to that store. Note for the owner of BC... please commend Mike on his professionalism and his friendly demeanor he is a great asset to your company. He deserves a RAISE! PS Mike I reached my goal and my Husband will be home for Christmas! Thank you for your positive vibe. Happy Holidays to everyone at San Mateo Best Collateral. Until next time!! Sheri C. read more

10 stars to Fredy for Heart & Elite customer satisfaction! Andrew is professional and serves with integrity. We can shop anywhere hence, finding individuals who treat you like "these gentleman" is rare and precious. Like gems and diamonds quality & grade bring it's value up. Conducting business with trusted individuals remains valuable. read more

I wish I could give zero stars because they lost my bracelet I had in loan! It was a bracelet my Mother (who is no longer with us) gave me when I was a teenager. It meant so much to me, I never would have hawked it if I really didn't need the money. I am a single Mom on disability and didn't have money for food! They told me when I came to pick it up that they knew they had lost it months ago but still had the nerve to be charging me monthly for the loan!! When I asked for that to be credited they would not do it! They let me pick out another item of equal value ($500) and that was that! I cannot believe they lost my jewelry and acted like it was no big deal, DONT GO HERE if you value your items. read more

Great customer service from Cindy... What an asset to the company!! Got a great new Diamond for my Grand Ma Ma... ohhhh she was so excited I thought she was going to do a flip.... I sure did when I got the bill... because it was so much easier shopping from Diamond experts... that u trust !!! Thanks Cindy me and ma will be back... read more

I came here with my friend to see if we could pawn or get some value for some jewelry we had from ex-boyfriends (not for the Wine Walk haha). The store itself was ok but it took them a really really long time to examine our jewelry. She also said she couldn't figure out what type of material the band from my ring was made of, so she wasn't comfortable taking it (but I had gone to two shops before this and it was fine). Don't think I'll be back...but also don't think that I'll ever really pawn anything either - you get jack! Haha... read more

I used this business a few weeks ago and was very surprised on how professional and kind hearted the staff were. They explained the process to me since it was the first time I had pawned an item for a loan. It was a very fair price and the staff was amazing. I was assisted by Beia and Will and both were so respectful of me being a customer and made me feel like I was at a very trust worthy place. If you need to use a service of which they provide, they were great. read more

Couldn't be more pleased with Best Collateral. As soon as I walked in I was greeted and helped. I explained my situation and was helped by Brian. He was more than happy to tell me what my item was worth and I got more for it than I even expected. Very friendly staff. Very pleased. This place is worth going to. Quality people. Thanks Best Collateral. Thanks Brian. read more

I love going to pawnshops browsing through checking things out and getting great deals. I had such awesome customer service By this girl name Krys. She made me feel comfortable I didn't feel pressured she was super friendly they got a gem when they got her. There was another girl there and she was super rude I'm so glad that Krys helped me. If it wasn't for her I would've not given the place five stars. On my second visit, I was in a bit of a bind and I wanted to see how much my gold ring with fetch me. She she didn't make me feel bad for trying to hock my stuff. I will definitely come back here again read more

I've been inside this store twice and both times it was for the San Mateo Wine Walk. Thank you Best Collateral for continuing to be a participant. I'm sure one of these days someone will drunkenly buy one of your 8-track or beta max players. read more

Hubby and I visit this place when we're in this neck of the woods, near the Fish Market off the Norfolk exit near 92. He usually peruses the tools and finds something interesting that happens to be on sale. I look at the guitars, but that's it. The first time we came here, I was pleasantly surprised that this was a pawn shop. It was far nicer than the pawn shops that I visited in the past. Decades ago, I would go with friends to pawn shops, that they used as their local bank branch. Usually, the visit involved an urgent need to hock their movie collections and anything else they had for their so-called personal necessity of purchasing recreational pharmaceutical products at that moment. Sad. Different time, different place, and different people. I don't associate with that crowd these days, thank you. Fast forward to Memorial Day 2013-May 26th. It's our 5th visit to Best Collateral in the last 12 months.. Hubby never leaves this place without buying some wonderful tool, like a Paslode nail gun, or an edger, and getting a great price for that goodie. I come for the ride. I look at the trinkets, but never to buy. The guitars are not the high end models. An Applause/lower end Ovation electric acoustic or a Fender Starcaster come to mind as representative of the merchandise. This time, I saw something cool- an old Hohner (not Hofner) guitar, Revelation RTS. Scratched pickguard, body is a teal SJ Sharks blue. The guitar looked similar to a Parker Fly. (Hohner-known for harmonicas, cheap classical guitars under 70.00). I inquired about the price, estimating at least 350.00, since it looked unique, with the better pickups than most of the guitars on the lot that day. Casey Colby, the salesperson informs me that it's 75.00 for Memorial day. Wow. yes. She even throws in a soft case for 15.00. Sweet. I was blown away. Yes, it's mine, now. To top that off, yes, hubby bought another tool- a Fieldpiece SC66 HVAC manual ranging clamp meter that we found out later was worth 3 times the price we paid. Thank you, Casey, and thank you, Best Collateral! I'll come back! read more

I really love their service ! They are the best pawn shop and the staff their are really good ( Cody, and Marikita are my favorite) I always go their to either buy (I like their products) or sell. This place is the best and I highly recommend this place 100%. read more

Very helpful and patient employees and a cool manager that cares about the people that come in. Great attitudes and supportive crew. Best team available. read more

Warning!!! The store is not on 3rd ave anymore!!! It's on norfolk st. with free parking. yelp will not allow the company to remove the old address so please be aware!!! I love this place and the staff!!!! You can buy anything you need here and it's the cheapest prices ever!!! Katy is the best manager ever!!!! read more

Basically went in to this place to see if i could sell some electronics because i didn't have use for them as a present i received. I walked in and the place is really neat and clean, but that was doesn't get me. The Lady who first tookk my electronics had no clue what is was, when it clearly states on the box BLUETOOTH HEADSET. she then proceeded to check the price of ebay which im fine with. What bothers me is the rep WILL opened the box to inspect the items then drops it all on the floor. he then re inspects it and says "it looks like it has been used before." which is total crap because he broke the seal of the packaging to open it. I looked online after i left the store, they are worth about $45 on ebay. which is fine, would have taken at least 20. But they tell me its only a Measley $8!!!!! and another $8 for my powerpack that was also new and unused. So in Total only $16 for electronics that are worth probably $170 (would have taken half of that amount. maybe). But cleary the people working there are have no idea what they are selling, either that they have a realy (and excuse my french) Shitty way of explaining things. What a complete waste of my time and gas to drive down there. Which had me really confused because whoever i talked to on the phone when i called a few days ago was completely helpful and knowledgable about the products i was bringing in. I wanted to work with that person, but i guess not. read more

I have bought several tools from this place and have fount that the employees were very helpfull and even the management was sincere about helping you find what you needed read more

It was very pleasant to deal with Bela he was very courteous,helpful,and friendly I will be recommending his service to friends and family.

I used to really like this place under old management but under the new management they really take advantage of people who are struggling. I brought in an item I received 50 dollars for. The item was selling on eBay from anywhere between 125-175 so okay 50 is fair. When I bright the same item in under new management they went on eBay looked the item up and went off an item that was a different color and not the same at all. The blue item was going for 75 and the one I brought in was still going for about 125-175. They literally went off the lowest possible price of something that wasn't even the same item. Then they offered me 20 bucks for an item that's worth 125 at the lowest possible selling price on eBay. I hope management is reading this or corporate because I think it is absolutely wrong that you take advantage of people like this. Once I get my items out I'm done with this place. If your struggling for cash and need help go to buy sell loan. They at least treat you right. Only reason I don't go there more often is because I literally live 3 minutes away from best collateral but believe me I'll drive the extra 15-20 minutes to go to a place that's actually going to treat me with respect. read more