This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

I had such a wonderful experience with Sonny! From the moment I started looking, she was so…read morewelcoming, sweet, and genuinely helpful. She really took the time to listen to what I was looking for and helped me find something I absolutely loved. What stood out most was how comfortable she made the entire experience. I never felt rushed or pressured, and she was so patient while answering all of my questions and showing me different options. You can tell she truly cares about the people she helps and wants you to leave feeling excited and confident about your purchase.

Business is non-responsive after multiple texts and phone calls. I got an initial text after…read morefilling out the interest form. I texted back a couple of times and did not receive a response. I also reached out to the number on the voicemail and still nothing.

Stunning work!!!! Worth every penny. Going back absolutely. My 30 year old beautiful diamonds…read moreare back, sized to his recommendation at a glance he knew what size I was and yep he's right!

I had a very concerning experience with Galati Jewelers. I brought my wedding ring in to have it…read morestretched. The owner seemed nice enough and explained the process, telling me to come back the next day around 4:00 pm to pick it up. When I returned the next day at the time he gave me, the store was closed. I called multiple times, but there was no answer and the voicemail box was full. I went back again the following day -- still closed, even though the hours posted online and on the door indicated the store should be open. By chance, another person stopped by while I was there and told me that the owner frequently does not follow his posted hours. At that point I became extremely worried that I had been scammed out of my wedding ring. The stress of thinking I might have lost something so meaningful was awful. Businesses handling valuable and sentimental items like jewelry must operate professionally and reliably. Not being open during posted hours, not answering calls, and having a full voicemail is completely unacceptable. Based on my experience, I cannot recommend this business. If you value your jewelry and peace of mind, I would strongly advise going somewhere else.

I went to Maaz to have my grandmother's ring resized, and they were incredibly kind, knowledgeable,…read moreand helpful. This wasn't a ring I purchased there. They provided an estimate of cost for the resizing (and complimentary cleaning) prior to me agreeing to moving forward with the service. Yubi was the employee who helped me, and he was just the sweetest and most professional. They gave me a rather quick timeline - only four days or so, and it was done in two. Which is much quicker than I've experienced in the past at other stores. The quality of the resizing was very well done, and the ring is sparkling clean. I also thought the price was within my expected estimated range given that the ring was very wide and gold. While there I also purchased a pair of earrings. They were also wonderfully helpful and kind with that experience as well. If I ever need jewelry again, I'll be going back there and would 100% recommend their services.

Read yelp comments and chose to walk in midday for watch service. The store brightly lit, which…read moreadds much sparkle to gold, diamonds etc. A kind sales man took care of request for battery change and told me it'd be ready in 25 minutes. A high end shopper was trying necklaces at the time but my watch was fixed as promised. He even gave me warranty on battery should it fail within year - woah!

Ligit!!…read more Professional and honest. We took a watch to get service... Wing Yu was helping us and after testing it, he said you don't need it. We were surprised with that because we thought for sure we will spend some money He showed us around and gave good recommendation. At the same time not too pushy. There is a policeman outside and doors are always locked so for sure these protocol help ensuring the safety while being there FYI... appointment needed

I always find it helpful when reviewers update their reviews, so I'd like to update mine…read more Prior to my review earlier this year, there was no proactive outreach from Kerns to keep me updated on pieces matching my interests. I don't blame them, though--I'm sure they deal with a lot of window shoppers--but I did my best to engage with them seriously. After my review, Chris sent me an email to say that I haven't been forgotten and that my timepiece requests remain important to them, but that they do not currently have any pieces to offer me. I would be remiss if I didn't say that I wasn't disappointed, especially after waiting a few years now. Their customer service remains very professional and friendly, but it's probably on me to do a better job of managing my expectations.

Lilibeth N. provided us with excellent customer service! She was patient, friendly, honest, and…read moregenuinely happy to help. You can tell that she truly enjoys what she does. When you're purchasing jewelry, you want to feel confident that you're getting good quality and value for your money. After having a bad experience elsewhere in the past, it was so refreshing to shop here and be treated with honesty and welcomed like family. Harout was wonderful as well! He was very knowledgeable, made us feel comfortable, and took the time to answer our questions without making us feel pressured. Thank you, Lilibeth and Harout, for making our jewelry-shopping experience such a positive one. We truly appreciated the great customer service and will definitely be back!

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

Mike is the best! He immediately put me at ease and was so patient and kind during the whole…read moreprocess. He is incredibly knowledgeable and passionate about what he does. I wholeheartedly trust him and recommend him for all your jewelry needs.

Dropped into Steiners Jewelry and worked with Mike--couldn't have asked for a better experience…read more He's one of those rare people who's both easygoing and really knowledgeable. No pressure, no rush--just clear explanations and honest guidance. He walked us through options, answered every question, and made the whole visit feel simple and transparent. Also, the cases are packed with some seriously beautiful pieces if you're browsing. We left feeling confident and appreciated, which says a lot in this industry. If you want someone who treats you right and knows the craft, ask for Mike.

Christensen & Rafferty are a hidden gem (pun intended) in downtown San Mateo…read more I have often lamented that personal service by expert craftspeople has gone the way of the Dodo bird in our hyper-capitalist, high priced economy in which we find ourselves today. My experience working the Christensen & Rafferty was nothing short of exceptional. I was greeted into their parlor showroom with a smile and an offer of tea, coffee or water. I brought them my most recent jewelry purchase - a pendant from Madeira, Portugal! I thoroughly enjoyed engaging with C&R about my not-too-expensive but highly sentimental piece. Such great care was taken to ensure that my piece was given the utmost attention to detail. Incredible knowledge and expertise of their craft was exhibited throughout every interaction. I highly recommend this business!

Extraordinary! Knowledgeable, notably pleasant, beautiful showroom, respectful with…read moreguidance/feedback on items being evaluated, honorable and generous with their time and attention. Very, very Impressed! A friend recommended them and I am very grateful to have found them! Thank you!!

A great experience at Topper! Took in two Omega watches for service, my wife was eyeing a new…read moreConstellation, and we traded in her watch for the new one. Rob made our buying experience first class. Attentive, knowledgeable, and professional. And a glass of champagne while he sized the bracelet. A true top-notch jewelry store. And a beergarden in the back!

Went in and had a really great experience. The associates were friendly and checked in a few times…read morewhile I browsed. Then Jay ended up helping me with my purchase. She was very friendly, personable and knowledgeable! She even made sure to have me stand in a sunny area to see how the watch looks under natural light. The shop was beautifully organized, clean and stocked well. Highly recommend!