I lost my AirPods Pro case and reached out to Apple, who referred me to Kangaroo Mobile as the nearest authorized dealer. From the moment I walked in, Ali was incredibly welcoming and asked all the right questions to make sure I got exactly what I needed. Having worked in tech for 16 years, I can usually tell when someone really knows their stuff--and Ali absolutely does. My replacement case had to be ordered, but Ali kept me in the loop with updates via text, which made the whole process feel easy and stress-free. The pricing for the OEM replacement was comparable with other vendors. When the case arrived, Ali took the time to make sure everything paired perfectly with both my AirPods and my phone before I left. I even stuck around for a bit just chatting--super friendly, professional, and genuinely helpful. This is exactly what great customer service should look like! read more

It's not worth coming out to these holes in the wall with two chairs--this one is no exception, as I found out. Go elsewhere (somewhere like TechLoop) where they really know what they're doing and have like an efficient system, and have clearly seen hundreds of macbooks and phones by the week. read more

Don't come for AirPods they won't have them in stock. Wasted my time coming all the way out here

Great service from Ali - friendly, helpful, and made sure I was comfortable with the screen replacement after my iPhone 14 Pro Max had water damage. The waiting room felt comfortable and safe, and my phone is now working perfectly. I had a big trip coming up in a few days, so I really appreciated how quickly everything was taken care of. read more

Dishonest pricing and very poor service. They charge a service fee as well as labor, even when they can't make the repair.

I came in first thing in the morning having made a reservation through my Apple support app for my airpods. The location is very clean with ample parking and easy to find. Ali was very polite and knowledgeable, he was able to make the repair for me with no wait and I was quickly on my way. I highly recommend them for Apple and other tech service needs as it seems that they have a full range of services available, read more

They ARE SIMPLY outstanding. They promised to replace the battery in my MacBook Pro initially in 2 to 4 days. They did it in 1.5!!! The service is awesome. I can't imagine ever again taking a device to the Apple Store for repair. These guys are super knowledgeable, friendly and fast. Plus they are located close to home! read more

Very professional and painless experience. No issues with AppleCare warranty battery replacement in my iPhone. Would definitely recommend! read more

Fast service and reasonable prices. Ali understood the issue and took care of it. I thought I might need a new iPad but just dirt in charging port. read more

Laptop screen repair was super fast and very professional. Highly recommend these guys!!

I came in with an issue with my AirPods. Ali was able to help me right away and went through my options for replacement. He explained them well and I was able to pay him directly for the replacement fee with AppleCare+. I was visiting SCV at the time on business and couldn't get them mailed to me, but Ali was able to have them shipped to his location and have me pick them up. His communication was great and my problem was solved. Can't really ask for anything more. read more

I got the battery replaced on my MacBook 13 inch pro. Ali was super helpful, courteous and efficient.

I don't understand how this place partners with Apple and was referred to come and fix the charging port on my iPhone after I spilled liquid inside of it. I go inside the shop to let him know I made an appointment. And the guy said, "If you have liquid damage in the charging port, you need a new phone." Either he didn't know how to fix the charging port, or he just didn't want to do it. You would think Apple would've referred me to a place that you can rely on to fix whatever it is needs to be fixed, but sadly it's not here. Apple should remove this place from the list of reference. At least I found another business that was able to fix my charging port in a couple hours. And my charging port was working perfectly again. It was that simple! read more

I wanna say thank u again!because it took only 1hour to replace my Phone's broken screen Thank u so much! read more

An Excellent service in bay area ! They fixed my mac very fast and retrieved my data ! Thank you!

This place is an "authorized" Apple repair vendor. Shame on you Apple. I took my MacBook here from the recommendation of Apple care. My MacBook was having issues not turning on. Dropped my MacBook off and Kangaroo rep said it would take a couple days to run a diagnostic and I paid $75. Few days rolls around and no call. I finally called to ask for an update. Rep said it's ready. I get there and he said it's a bad motherboard and he said it would cost $800 to fix it. lol. I bought the unit for $250 I had my husband take it to another shop and they diagnosed it right away. Reason for issue was my MacBook didn't have enough storage left. Cost was around $200 to get more storage and the labor to fix it. I guess if Kangaroo really did do a diagnostic then they would have known what the real problem was. Never again would I go to these franchise repair services. Will only use mom and pop services from now on. read more

Ezekiel was professional and competent in reviving my dead iPhone. I dropped it off and it was ready for pickup 1.5 hours later. I appreciate the convenient service close to home. read more

Excellent same day service for my depleted iPhone battery exchange. $29 plus tax with Apple's apologetic discount. I brought my phone in 40 minutes before the time Apple pencilled me in and they were cool with it. Took less than 3 hours to finish and the phone is like brand new. Zero issues. The shop is in a cluster of other shops in an almost apartment complex looking place, right past a mortuary if you're going west on El Camino. Plenty of parking. If you miss it, just turn right on the street right after and pull into the first driveway. That will circle back into their parking lot. read more

Mobile Kangaroo - Mountain View - Mobile Phone Repair Near Me - Mountain View, California

I had purchased my Macbook Pro in February from another retailer and was already having problems with my keyboard in August. My main issue was that the "O" key got stuck. I was devasted. I called Apple Support and they told me that while Apple could not do repairs due to COVID restrictions, Mobile Kangaroo could. Apple Support got me an appointment the next day. I went to Mobile Kangaroo to turn in my computer for service and I found the inside of the store incredibly clean and sanitized. They have a desk, plexiglass, and nothing else in the store. All customers are required to wait outside until it is their appointment time. Luckily, my computer was still under warranty, and Mobile Kangaroo was able to replace the entire keyboard, battery, and control panel for free! Mobile Kangaroo also kept in constant communication with me through their communication service and they responded to all of my questions in a timely manner. The whole process took around 5-6 days, but luckily I had an older laptop to use while my Macbook Pro was being serviced. It's been a bit more than 3 months since I have gotten my keyboard fixed, and so far, no issues. Thanks Mobile Kangaroo! read more

Mobile Kangaroo - Mountain View - Brand new keyboard and touch bar - Mobile Phone Repair Near Me - Mountain View, California

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nice people with excellent care & knowledge. Don't bother going elsewhere. True professionals.

Charges $20 refundable inspection fee for a 3 month old ipad Warranty repair. Don't waste your time go to Apple directly.

Made an appointment to revive a iPhone that wouldn't restart. He said needed 45 mins and will call back. Charged $35. Didn't call us even after 2 hours. We went in to the store to check on the status. He said he need another 5 mins. Then, comes back and tells us he isn't able to establish a connection with the phone. Definitely not an honest person and could have told us right away about not able establish a "connection". Look for other service providers. read more

DO NOT GO THERE! A year ago my iMac's hard drive stopped working, I brought it there since it's Apple certified. However, this is what happened to me: After the service, they claimed that I didn't bring a power cord with it, but I was 100% sure I did. I asked them to check the security cam but they refused. I had to keep arguing and went back for the 2nd time and they finally gave me a super dirty and old one (not mine). A couple months later when I chatted with friends, I realized that I paid a lot for changing a SSD (a total of $700+). I then checked the model they swapped for me, basically they charged "3 TIMES" of what's sold online (same model), NOT INCLUDING the labor fee! A year later, my "new" SSD is now lagging all the time, even though I've doubled my ram (not through them, never again). I doubt the quality of this drive to be good. Overall they just don't seem to be ethical with the power cord and the price. I will never return to that store. Be careful if you choose to. read more

My phone battery was acting erratically and I brought it in for repair. They had the phone fixed in the 2-3 hour timeframe promised and I was able to be back in action with my professionally telehealth calls by that afternoon. Many thanks! read more

Huge change from Best Buy which said they had the parts and could do the service. Of course I show up and they can't- but fortunately Mobile Kangaroo could. Fast, efficient, and affordable service all while being extremely pleasant to deal with. read more

Predatory business. Purchase your Mac elsewhere. They explained that buying a refurbished Mac meant that I could return it within a week for a refund. They did not say that the Mac computer would not come with a charger (which I did fight for one of there used chargers they had lying around) and that they would keep 20% for shipping costs! read more

I too was directed here by Apple authorized dealer during covid store closure. I have no idea how they get the contract from Apple who has an excellent customer service and this place is none of that. This place is geared fully to maximize profit without customer service. I came in for my cracked screen repair and she said it's $99 but when I brought up that I have Apple Care plus and for the defective touchbar and she immediately changed it to $299. I told her just repair the screen and that's when the customer service switched hat and I can no longer just repair my cracked screen for $99 so I left. I took it back to Apple when they reopened and they took care of everything and because of the craked screen that was my fault, only $99 total. The touchbar was under warranty!!!! As I tried to explain to mobile kangaroo but to no avail. I will come back here. read more

Very courteous - but a waste of time I have used the Fremont location for all my needs and am very happy. Today i visited the store for a repair (cracked back on iphone x) still under Appllecare warranty. I went there only because that was the location and appointment available thanks to COVID scheduling by Apple centrally. After the diagnostic, i was informed that i need to give my phone for a "test/ validation by Apple - the store would send it to Apple and then inform me of the next steps / decision. Duration 2 weeks and no standby phone. Not acceptable and not wishing to have any argumentative discussion i walked out. Sitting outside in the parking lot, out of curiosity to see and visit another Apple location nearby, Apple online had a Express Repair option. I clicked that and after giving my serial number the rep at the other end on the chat is sending me a REPLACEMENT PHONE - express shipped! This makes me think there is a problem with the Mountain View store running and process. The Fremont store of Mobile Kangaroo has always given prompt fixes as needed or replacement all through the years - even in 2020. The Apple answer and process was customer friendly and solved the problem. I would highly recommend Mobile Kangaroo in Fremont at the same time as the management to review the incident and process in Mountain View. I would avoid it at any cost given that my half day was wasted. read more

Meh. Apple pointed me to this location, specifically, for a replacement EarPods case. An online appt was made (easy.) The morning of the appt I called the location with no success three times (@ 10:03, 10:05, and 10:10 am) to confirm they had the case in stock before leaving work. At my 10:30 appt I learned they do not stock this product and would have to order it. Expectations not met. Poor advise by Apple and for poor customer service sake pick up your phone Mobile Kangaroo. read more

Awful service. Charged $100 extra than Apple for the exact same service (battery replacement). Just go to apple.

They had my computer for a while because they kept running into issues fixing it, but in the end, I finally received a perfect, functioning laptop. Highly recommend. Thank you Eric! read more

Mobile Kangaroo - Mountain View - 17" Mac Book Pro - Mobile Phone Repair Near Me - Mountain View, California

A GREAT company. I had no issues at all. I will recommend them to anyone who will listen. Phone was repaired fast, at the price quoted & in perfect condition. read more

A visit to Mobile Kangaroo prompted me to talk with very knowledgeable gentleman, HizKeal, about my iPhone. He was great and knew exactly what to do to get the phone to work again. They also fix iMacs at Mobile Kangaroo -- Apple Authorized Repair dealer. So happy I found them and you will be too.. J.L. read more

Most of my reviews are positive, so I hate to write a negative one. I'm giving two stars because my screen was replaced in 3 hours and looks good so far. However, customer service=0. Clearly I didn't get the Jacob everyone was talking about. The fact that this place is "Apple approved" worries me. I was rudely greeted and though I appreciated the loaner phone, any question I had was answered "uh huh" "yeah" "ok". They do NOT match competitors prices like the website says & the Yelp 10% off is also a lie. Be smart and go to Apple. read more

Mobile Kangaroo - Mountain View - Lies. - Mobile Phone Repair Near Me - Mountain View, California

Thanks for your great help! The connector was broken inside my phone and I was driving by and my cell was almost out of power. The owner is a nice guy and helps me in a jiff. Thanks! read more

So I found this place through Apple using their Genius Bar scheduler and I was pleasantly surprised to see that they could see me the same day. I drove over and talked to the only employee that worked there. I told him that my mid 2014 Macbook Pro with Retina Display was having battery issues and he asked to see the computer. After inspection, he told me that there was no problem with my computer's casing and that he could definitely replace the battery. He quoted me a price of $350. $200 for the battery and $150 for "labor fees". Prior to going to the store, I had looked at people who had batteries replaced in the past and the general consensus was that it would be anywhere from $150-$200 (depending on the computer). I felt like I was being ripped off so I drove over to the Apple store and spoke to their Genius Bar (just walked in and they managed to see me in 5 minutes!). I talked to a few guys there and they quoted me a price of $200+tax for the repair (no labor fee!). A few of them even criticized this place for trying to charge a $150 labor fee. Long story short, this place overcharges the repair cost and tries to rip you off. They are technically licensed by Apple but I would wait the few extra days to take it into the Genius Bar. Saved me $150 dollars. Definitely would not ever consider this place again. read more

Update 7/16/15: one of the owners Joseph got back to me after seeing my review. Apparently he wasn't aware of my situation, even though I was told by two of his employees they talked to the owner, maybe there is some kind of communication breakdown. In any case, he thought I was asking for my money $200 back because I was trying to get free service. He initially gave me two options, 1) he'll buy my broken phone for $200 or 2) he can take the screen off the phone and give back my $200 back. He noted his employees worked really hard to fix my phone. I have no doubt they were, but promise was broken. After explaining that I was never offered a loaner phone and had to leave on my trip without my phone, he seemed to understand that I wanted my money back for the pain, stress, and inconvenience they caused. He has refunded my money. I think if you have any issue with mobile kangaroo, deal with the owner directly, not with any of the employees. I feel like the situation could have been resolved much sooner with less hassle, stress and pain if my dissatisfaction was dealt with honesty. --- I had high hopes for mobile kangaroo. I dropped my phone and the screen shattered. I was able to still make phone calls with out any problem. I called mobile kangaroo and Mike assured me that it can be fixed in a few hours once he had the part. I dropped off the phone on Thursday morning, I told him I'll pick it up at the end of the day. I came back at the end of the day. The phone was not fixed. He said the screen wasn't sticking, the glue isn't sticking. Okay, he offered to come in early the next day to get it fixed. I was leaving for a trip the next day and told him, I really need my phone back. I told him I'll be back Friday morning when they opened. Came back at 10 on Friday, the phone was still not fixed. This is a few hours before I had to leave for my trip. He said he needs another 3 hours. I would have given him more time except I ran out of time. At this point, I couldn't even take the broken phone because the screen wasn't gluing. He insisted he'll get it fixed by noon, I asked for a plan B and he finally said he'll get me a new phone by noon. He offered to wave the service fee. I came back at noon, when I walked up to the store, the store OPEN sign was on, but the door was LOCKED, no one was there. I waited until 12:30 until I had to leave for my trip. I had to go on my trip with out my phone. A phone is part of everyone's life, and I didn't have my phone with the good camera to take good pictures. I finally got my phone after my trip two weeks later. Ali, the manager could not give me refund for $200 deposit I paid. Despite the pain and stress they caused me, they thought waving rest of the service fee was just good enough. Without coming to an agreement, I left, even more stressed and disappointed that a company gets away with a fraud. I brought the phone home and noticed the back was coming off and when I made a phone call people couldn't hear me. They offered to "fix" it, but I wasn't going to fall for their lie again. Even with the defects they would not refund me my money. We sent email to the owner to the address Ali gave us and we still have not hear back anything from them. This all happened first 2weeks of June. I was hoping to avoid any more headaches and was hoping to get it all resolved by now. We ended up buying a new phone. Called Palo Alto store to talk to Ali or their owner a few days ago, never got to talk to them. Asked to have the owner at least reply to our email, but I have feeling I probably won't hear back from anyone. This will either force me to take them to small claims court or dispute the charge with the cc company as a fraud. They over promise and under deliver. They take advantage of kindness and trust of their customers. I don't think they should continue their business like this. read more

Mobile Kangaroo - Mountain View - Back coming off after mobile kangaroo had it for 2 weeks "fixing" the phone. - Mobile Phone Repair Near Me - Mountain View, California

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Terrible Service! Long story short: I will never go this store again. I made an apportionment for iPhone battery replacement 3-4 days ago. I went to the store in time. The guy said it will take around 3 HOURS. I thought it was fine as long as they can repair my phone properly. So, the guy took my money and my phone and mentioned that they will contact me via my email because they had my only phone. I found a place to stay for this period of idle time, and would make sure my laptop have the internet connectivity. HOWEVER, when I went back to the store, the same guy said that they did not repair phone because they did not have the battery. What the.... why DID NOT he tell this to me at the first beginning? Is this so hard to check the available battery before they accepted the phone for the same day repair. On the other hand, why DID NOT he contact me immediately when he realized that they did not have the battery. Totally waste me time taking my phone here. read more

I scheduled an appointment with this store via Apple's website when my iPhone stopped charging. They were open (early) when I got there, and a young lady (Alice?) came out and greeted me promptly. The repair tech Eric cleaned my phone thoroughly (I tried myself before but it wasn't good enough), and sent me on my way once we confirmed that it was working. Everything's still fine. I'll definitely be back if I need any new servicing. read more

Not a great experience with Mobile Kangaroo. I was really disappointed with the service and outcome. I have an iPhone 6. The screen was cracked and the battery faulty. I made an appointment for battery replacement and brought my phone in. They said that they can't do the repair with a cracked screen. Fair enough. Their website says that they do "same day screen repairs" and there's a big sign in their office saying they offer same day screen repairs. They do not. Not for iPhone 6s anyway. They don't even offer next day screen repairs. I was told I would have to wait up to a week for my screen to be repaired as they need to ship my phone to another location that has a special machine. Total cost would have been 120$. I bought a screen repair kit for 24$ and did it myself (also PSA: it was really easy and much cheaper- highly recommend doing it yourself). #AdultLegos Thinking that they take walk-ins for battery repair (like their website says they do), I walked in Monday afternoon asking for a battery repair, and was told that I needed to make an appointment. I asked about the walk-in policy; "Not for battery replacements". Or screens apparently... Made an appointment for Tuesday afternoon, walked in, dropped off my phone, and was told to come back in 2 hours. Also provided my email. Came back 2.5 hours later expecting the battery replacement, and they told me that they couldn't do the repair because my phone had water damage. By that they mean, the internal indicator that the phone had come into contact with water was marked. Keep in mind that I just opened the phone up myself and replaced the screen (took it all apart and put it back together and it was FINE). Didn't email me either to come back early and get it either. Kept me waiting instead. Only reason it's 2 stars and not 1 is that the customer service at least wasn't rude. Don't waste your time here. read more