A little tricky to find. They are in an office park in between Central Pkwy & Scott Blvd. Easier to access from Central (if coming from east) and Scott Blvd (if coming from west). Due to COVID, they have a very specific protocol and I must say, it could be a bit clearer, it can be fairly convoluted which order you do things in. Best to make an appt through Apple Support (if you have an Apple device) as the place to start. (They do NOT take walk-ins at present, NOR do you have ANY contact with a human for drop-off & pickup of your device) Then, follow all the instructions in the emails they send you (click the link to start a work ticket, etc.) If you, like me, neglect to read the email they send and start a work ticket at home, they have an iPad there, where you will create one, when you come at your appointment time. Either way, they will then give you the number of a locker. Inside the locker is a lock. Place your device inside the locker and lock it with the lock provided and you're done. Don't forget to remove any cases, as they won't return them. As I said earlier, you won't be able to speak to or see anyone. They will contact you later with a diagnosis and ask if you want to proceed. You have to keep monitoring your email waiting for the diagnosis and then waiting for the email telling you your device is ready and then the email with the link to pay and the email that tells you which locker your fixed device will be in and the lock code is. It's a lot of waiting for an email. Honestly, it's a huge pain in the ass, but on the upside, they are an authorized Apple repair place so you have peace-of-mind they know what they are doing and their prices are very reasonable. I wouldn't say they are "fast" (5 hours to replace iPhone battery) but probably fastER than dealing with the lines & appointment schedule of the Apple store. read more

tried to charge me 2.5 times what Apple charges for MacBook Air battery replacement They made me pay $49 for diagnosis of bad battery which I knew since I went there to replace battery and Since I did not accept their estimate of $308 for battery replacement, where Apple charges $129 for the same Customers be aware read more

This place is a SCAM. I wish I had read the reviews earlier. I came in with my laptop and the only thing that was not working was the trackpad. By using an external mouse even that issue wasn't there but I still wanted to get back to using my trackpad so came here. First off they charge $49 for running diagnostic. Next for a $1000 laptop, they sent me a bill of $1500 no kidding. Then when I came in to collect my laptop I was told that if you just change your laptop trackpad the labor cost would still remain the same at $179. Please save yourself. Go to an apple store for better service and peace of mind. read more

This place refused to fix my computer which is already out of warranty because it had changed battery which as they said "makes it out of warranty"! Really? Stay away, just go to Apple story, much better service. read more

Broke the cover of the back camera lens on my iPhone and went there to fix the cover. It was very clear to me and I specifically said I only want to replace the cover, even though I'm aware the back glass is cracked but I don't need it to be fixed. They have to do an "Assessment" which is $49 since my device warranty has expired, but it would be waived if I go with their repairment.I think the quote on official Apple site for the back lens cover is 90 while the camera replacement is 160. HOWEVER, after the assessment, they insisted I should have the whole body changed for $499 because the back could totally break if they try to change the camera. No thank you. I went to Great Mall, had the lens cover changes for $50. worked just fine. As I expected, there was no damage to the lens itself I just needed the cover replacement. Either this place is a scam or their technicians have questionable skills. Wasted $49 assessment fee but oh well... read more

Thorough, complete, accurate and helpful. Booked appointment through Apple web site. Super happy Computer Care had the earliest available appointment. Very pleased with the accurate through diagnostic performed on Apple MacBook Pro. Also appreciative of the thorough report both in email and paper form. Found the whole service experience to be efficient, friendly, welcoming and most importantly accurate. Since the hardware is my employer's I couldn't get Computer Care to handle the repair. The diagnosis report was extremely helpful to share with my employer IT department. Computer Care is now my go to place for any hardware or phone service. Highly recommend Computer Care over the Apple store for service. For the same problem the Apple Store appointment didn't diagnose the hardware problem and only repeated the test I already ran. Next time I won't waste time with the Apple Store and will be making all appointments to Computer Care. Pleased that they also service non-Apple hardware too. Thank you Computer Care! read more

Amina and Vanessa took GREAT (computer) care of me today!!! Time and time again dealing with ComputerCare or its associates and I am completlely pleased. Why go to Apple and wait in a line for hours??? Vanessa and Amina will assist you with all you need APPLE! Such speedy time! My cracked phone was done being worked on well within the two hour timespan they had. True customer service and quality care at Computer Care:) Thank you, Ladies-- you truly saved my day!!! read more

I've come here twice to get warranty service on my laptop. The first time, the pin holding the DVD drive in place broke, requiring the base to be replaced (since the pin was supposed to be attached to the base). They diagnosed the problem and ordered the part, telling me they would send me an email in a few days when it arrived. This is much more convenient than shipping off your laptop for warranty service, since you don't have to pay shipping, only have to wait the shipping time one-way, and most importantly, can use the laptop during the waiting time. I returned and they replaced the base in less than 10 minutes. Returning home, I discovered that the wifi was not working. I went back with my laptop, and the technician found their mistake (not securing the antennae properly after opening the back) and promptly fixed it. The second time, my laptop completely died and would not turn on. I left it with them on Wednesday, and it was completely ready for pickup on Friday. They told me the motherboard had died and they replaced it. They provide a very helpful service for local Thinkpad owners (as well as Apple, Toshiba, and HP). My rating for them would be 5 stars if not for the wifi slip-up. read more

Only giving 2 stars because the nice lady who welcomed me in. Other than that, the receptionist that helped me after was very rude. I made an appointment with apple over the phone and they ensured me this company was going to be able to access my macbook issues. I was already VERY skeptical because I don't usually trust these type of business but the apple employee told me it would be handled just as it would be at apple. WRONG! The receptionist took 2 seconds to look at my laptop and said "we can't do anything here go to apple" ?????? Then when I tried to have her explain what I can do next she was very rude and just continued to rush me out saying "just go to apple." Save your time and just make an appointment at the actual apple store. From my experiences appointments there are more professional. Will not be returning to this place. read more

The location may fool you but this is a great place to bring your equipment for factory repairs. I needed to get a recall done for my iPhone 5, the on/off button didn't work. I logged into apple care so I could go to a genius bar somewhere close by. The earliest appointment I could get was literally for 1 week later. Luckily there are also authorized apple repair centers and this place happens to be one of them. What you need to do to help speed up the process is fill out thier form online so they have all your information entered. I'm guessing they could do it there but I'm sure it makes it faster if you do some of the legwork. After filling out the form I take my phone down to this location and the take it and set me up for repair. What happens is they check it out to make sure it will fall under the replacement plan/warranty etc and then ship it off to a apple repair center. Why did I like it, they took my phone in the same day. I walked into the apple store and saw if I could be seen sooner. I could not. Looked up this place and boom. Phone repaired in under a week. No charge since it was covered under the recall plan. They gave me a call to pick it up and it works as good as new. Speaking with the desk folks there they also do authorized repair for major computer companies etc. I didn't have any problem with them and like I said, they helped me right away. They even offered a loaner phone like apple would have but I didn't need it at the time. I would highly recommend this place if you are looking to get an authorized repair from apple etc. as these guys are local, get the repairs done and take care of the company paperwork for you to submit it for repairs. I would come back if I had another issue with my tech. read more

I had a defective battery on my Lenovo that was less than a year old so it was covered under warranty! They did everything that they said they would in the time span they told me! Vanessa was very helpful throughout the process! read more

Fixed my MacBook Pro logic board and hard drive, which I guess were still under warranty, so the whole repair was FREE. Fast, courteous, and clean (no-contact) drop-off and pickup. Diverse, friendly, and smart staff. 12/10 would recommend!!! read more

ComputerCare fixed everything that was acting up with my computer, even something that I had previously been told (all right, by them) would be unfixable, unless I wanted to pay an exorbitant fee. This experience completely restored my optimism in ComputerCare's services! Thanks, Tuan! Plus, they'll deliver your computer right to the Stanford bookstore! (You can drop it off there too!) read more

I was told that if I drop off my device by 1pm, they could run the diagnostic test, and return the device in same day. I was happy to have the option, and planned my day around that. But they ended up keeping my device without being able to run the test because they got other customers in line (which I can understand), and then blamed me for expecting it same day. Look, the lock down has not made it easy on anyone, and I understand things can get busy, but customers have their own lives and they have to plan their whole day around expectations of when they can get their devices back. If the answer is "hey, things are busy and we dont know when I will have your device back", then just say that so customers can plan accordingly. Be transparent and stick to the expectations that you set. read more

Had a confirmed appointment by Apple to bring my I phone for a battery replacement. Arrived on time, and the receptionist told me that I had no appointment. Showed her my confirmation email from Apple. Her attitude was, "That is not our problem, we are very busy, so talk to Apple" Keep away from this company. read more

I had a problem with the keyboard and trackpad on my macbook pro 13" 2015, one fine day they didn't respond. Consulted apple call center they suggested multiple key combination to reset SMC and PRAM, none of these worked. Thought of taking it to Computer care (apple recognized service center). The check-in was a breeze and the process was smooth. I had to leave my macbook for a day for them to run all the diagnostics. After a day here is the text from the repair center: "Powered on Laptop. Keyboard and Trackpad non responsive. Reset SMC and PRAM, same results. Reseated IPD Cable, issue persist. Tried known good IPD Cable, issue still occurs. All functional using external keyboard and mouse. Ran apple MRI, Keyboard diagnostics, FAILED. Defective Top Case assembly, needs replacement. Non Warranty. Will Price Request." I knew something wasn't right, I wasn't ready to pay $543 to replace top case assembly, thats super weird, I could hear the taptic feedback from the trackpad, external keyboard worked when connected to the USB. This is a super common problem. I could find a video on youtube showing how to fix this issue: https://www.youtube.com/watch?v=0AVoXTd-N0Q. I spent $8 buying parts and fixed it. Everything works. These guys being professionals should know better on how they could have fixed this! Either apple could have directed these guys to not repair it, in that case a big thumbs down to buying any macbook! or computer care is trying to rip people off. Obviously I had to go through all of this because the laptop is not under warranty. read more

They had excellent customer service. Vanessa was so professional and went out of her way to help me. The 3 stars is for their price. I got charged $304 to fix a cracked iPhone screen. Phone was otherwise fully functional. I found out my AppleCare+ warranty was expired once I arrived. Because of the SIP I wasn't able to get an appointment with anyone else sooner. $304.11 is highway robbery. read more

I'm very thankful for this company as it saved me the headache of visiting an overcrowded Apple Store at Valley Fair. I came here because of my iphone5. My phone wouldn't turn on anymore. The diagnostic test i had run on it 3 months ago at Apple in Hong Kong ( I moved temporarily to HK) said my battery was done. But, I wanted a second opinion in the USA. So Computer care did the diagnostic test and said that the "mother board" of the phone needed replacement. And the battery was fine. They would send it to Apple to get it fixed on my behalf. This would take about 3-5 days. Anyway..the cost would be $278 to do this. A battery replacement would have been $85. But after all that, I decided not to fix the phone... If I would be Paying $300 to fix it, I might as well get a iPhone6+! Thank you computer care for your thorough assessment and clear communication! read more

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ComputerCare was fast, efficient, and super responsive over email (even during the COVID-19 pandemic). They were able to get our MacBooks back to like-new condition in no time. I would highly recommend them to anyone. read more

Amazing service, I dropped off my Macbook Pro here for much needed repairs. Everything was completed smoothly and the communication was A+

These people are supposedly certified by Lenovo - my laptop was there for nearly 6 weeks, even on the sixth week they said "the parts are backordered"...so I of course called Lenovo and complained asking how a part could be backordered for so long and how much longer. I guess Lenovo contacted them because literally the next day of it "being back ordered" my laptop was fixed. read more

The spacebar on my MacBook stopped working and I couldn't wait for Apple stores to reopen during SIP. Computer Care was recommended and they had really strict no-touch COVID 19 procedures. They fixed my baby quickly and even did a battery check and replaced that. They were super nice on the phone and easy to work with. The only reason I'm not giving the 5 stars is because I think the COVID procedures were so new and not quite running as smoothly as possible. (I had to call on both ends to get a locker assigned.) read more

Went there to have my Mac repaired (right click on wasn't working). Their technician diagnosed it with water damage and quoted $430 in repairs. I was in shock since the laptop has never been exposed to any kind of liquids and was very well taken care of. I declined their service and went to the Apple Store in Valley Fair instead. Upon an initial check up, their technician didn't see any water damage AT ALL, said the indicators were just fine and said they would send the laptop to Apple to be repaired for free. 4 days later, I receive my laptop which looks just like new. Additionally, at the Computercare I was told that there were scratches and sticky residue on my laptop. Do I need to say that the Apple store saw none of those? Stay away from this place if you need to have you Mac repaired. read more

Received my computer back before the estimated date and everything works fine. Great service, transparency, and customer service. Their COVID process is contact-free and far safer than I expected. read more

$65 to tell me that my $1000 computer requires $1400 worth of repairs. Now, there is definitely something wrong going on. I give 2 star for helpful and courteous receptionist but that's about it. The reason I am told is "liquid damage". So, I took the computer to one of my friends who knows a thing or two.. he opened the computer just now and found no evidence of liquid damage, consistent to what I would have imagined considering this is my primary laptop and have never spilled anything on it. Strategy to make quick $65 knowing very well any sane person will not proceed with repairs that cost more than a new laptop of same model? read more

ComputerCare came recommended by Apple because I needed to replace screen and battery on my iphone. They were super quick! My mom's phone cracked soon after I had mine fixed and we knew where we were going to go to get it done. Thanks ComputerCare!! read more

My iPhone needed the battery replaced. Apple directed me to ComputerCare for the parts and service. I made the appointment via Apple website, and received and email from Apple for the appointment. Called this morning to confirm, spoke with Erika who was very friendly and helpful. Had them run diagnostic and they also stated phone needed a new battery (phone is 2.5 years old) which is what the iPhone said as well. They fixed it within 2 hours and for quoted price. Not sure how this place has bad reviews. They were awesome to work with, very fast and professional. Will definitely keep them in mind for other issues in the future. read more

I've been using ComputerCare for warranty repairs on various laptops throughout the years (in the neighborhood of 15), no problems. They used to be in Mountain View, then relocated to Santa Clara recently, in January 2016. All I've got to report is positive: quick and professional service and timely repairs. That's all, folks. read more

ComputerCare - IT Services & Computer Repair Near Me - Santa Clara, California

Don't go here for apple care. They try to charge you if you're not under warranty for diagnostics. The Apple store doesn't do that, garbage.

I used their services multiple times. In short, their technicians suck! The first two times (probably 2-3 years ago) I took my ThinkPad there when it's under warranty, they were able to fix all the problems, but they also add NEW cracks here and there. A tiny piece of plastic went missing near the USB ports; the black, thin cord that connects the LCD and motherboard got twisted; a new crack is found near the CD-ROM... Most recently (toward end of July), they replaced the fan for me, with $115 labor alone. However, the technician (I believe his name is Tuan) jammed so many keys (e.g., Tab, Space) and the laptop became a piece of junk. I went back with my complaints and they didn't even say 'sorry.' When finally they said it's 'fixed,' the technician told their receptionist that there was coke in the keyboard (hence the jammed keys). Hell! I never drink coke!!! Because I rarely use this laptop anymore, I didn't realize there was still a jammed key until last week. It's the right-click key that goes along with the track-ball, which I don't often use. This morning I went back to ComputerCare, and their manager decided it's over 30 days so I have to pay another $115 plus parts. Isn't this ridiculous? Before I left, another gentleman came in with a Toshiba. From what I heard, the same deal: the technician created new problems while fixing older ones. I wish him luck! Finally, I told them I'll never use their service again. Hope this review will help keep their victim list from growing. (I posted this review on 9/9/2008, but somehow today it went missing! I'm trying to re-post it.) read more

Poor customer service, the staff does a bad job communicating the status of the repair. I had to call to follow up with them each time.

This place is a horrible. Don't bring your Apple product here for any service. a) There's no notification from them that the appointment is only for drop off, you'll need to make another trip for pickup unless you want to wait there for hours just for diagnostic check (no repair). What's the point of making an appointment for just for dropping it off?? b) Laptop didn't come back in original state during pickup. They totally denied whatever the concern was, stating that their tech didn't see anything - well the customer wasn't there when the tech opened it. They denied everything with one side story claiming that customer was liable. c) Service was horrible. When asked to provide a channel/upper level contact for escalation, front desk ladies only gave generic customer service line. Strongly not recommended. read more

Have had nothing but problems with this company. Delivery to incorrect address, missing bottom plate covers on the RAM laptop cover. And the last straw was a $300.00 charge to replace a 60GB Hard drive. When I asked about the inflated price I was cut off before finishing my sentence with, "we only use apple products." Apple doesn't make hard drives and when I questioned this, got the same response. Not working with this company anymore or giving my business to them. Top tier management is rude and incompetent. read more

I've been using ComputerCare for 7 years and for the most part they've been pretty good. Back in the day I believe the owner would come into my SOMA office every case and that was pure awesome. If I needed something not warranty repairable they would ask tons of questions to make sure the correct item was ordered thus preventing any F-ups. Two years later I moved to a new company and at first the new driver came into the office followed by me having to wait out in the curb for the driver to do a drive by pickup. Lil shady I thought but whatever I didn't want to commute the mile to the Apple store. I asked the sales team about this and got a whatev response about how difficult it is to park. Three years after this at a new company (where there is an Apple store literally two blocks away) one of my machines had a dent on the case where the keyboard is. I asked for a bottom case repair, paid $250+ for it ONLY TO FIND OUT THEY REPLACED THE BOTTOM LID AND NOT THE CASE. They then wouldn't reimburse me, fix the actual dent or even credit what was wrong. It was totally obvious where the true damage was and their response was OH WELL SOME PEOPLE HAVE SCRATCHES ON THE BOTTOM SO WE THOUGHT YOU WANTED THAT REPAIRED. I immediately said cancel my account. Done, I'll walk to the far Apple store. read more

I took my MacBook Pro here to have my hard-drive replaced (went from the OEM 200GB to a 500GB). I bought the hard-drive, transferred the data, etc...ComputerCare just did the install. Since the laptop is still under warranty, I wanted to take it to an AASP (Apple authorized service provider), which ComputerCare is. Dropped my laptop as soon as they opened (8am) and they called me around 1:30 or so that it was all ready. Picked up my laptop and everything was A-OK. Ashley in the front was nice, they send an email with a work order and a link to check the status of your service. Looks like they are more of a business-to-business computer solution (they had 3 cars with their logos) but they did my quick & easy job just the same. They are a little tough to find off a small one-way street off San Antonio but overall very easy to get to off 101. read more

I was scheduled to be at the shop and after my arrival they canceled the appointment. I drove 40 min for it. Not acceptable at all. They were also very rude on apologizing. Not recommended! read more

Used to be great, going downhill, sadly. Asked for them to open up my 6 year old lenovo to clear the fans of dust and to reinstall OS. Was told "We cannot quote you for software repairs because we are unable to test/repair it." I appreciate the honesty but when my laptop was relatively new (2013-2015) and under warranty I went to computercare MULTIPLE times while they were still in the mountain view location and they did offer to do everything including OS re installation and software diagnostics (for a fee of course). They replaced my screen, fixed faulty volume buttons, answered my questions when Windows 10 was a fiasco. Now, this reply didn't even address the simple task of checking/clearing my fans---just jumped straight to nope we won't help you with the software. Maybe my memory is poor, maybe they only do hardware, but that seems ridiculous for computer repair company. Update - few hours later - Got another message. This time, they did give me a quote but ADDED additional services I did not ask for. I only asked for them to clear/clean the dust vents but they added on system board and SSD replacement? Where did they think I wanted that service? As others have said, they just tack on prices that is over valued. In 2013 I bought my laptop for $1,400 and now I am quoted for NON-REQUESTED services total $1,700 in 2018! I can just buy a new laptop for that price. The actual final cost for the non-requested services plus the labor and OS re-installation would be $2,000+. What's the point of being a repair shop if they're going to go and tack on extra costs --wouldn't you try to retain customers? I mean that defeats the purpose of a repair service. If they only want to service businesses now then that's fine, make it clear. Unsuspecting customers should not be swindled into outrageous price quotes with BS justifications add ons of replacement parts I know I don't need. read more

I had my Macbook Pro repaired here today. ComputerCare is friendly, fast, confident in their work, and knowledgeable. They worked with me to get my laptop back ASAP and heard me out on my concerns. They kept me up to date, and helped me feel at ease. Because I'm local, I was able to pick up my machine and continue to use it while we waited for parts to arrive. They also had a great turnaround time! The fact that they honor AppleCare and are a certified repair location for Apple products saves me the headache of sending my computer out and waiting a week to get work done. They DO work on other PCs and machines! Seriously. Awesome. read more

I was quite surprised to see that the rating is this low. I spilled Pellegrino water on my work laptop (hey at least it went out in style). After waiting a day to see if it'd come back to life, I called Computer Care, explained the incident, and someone came to pick it up the next day. They thoroughly explained the process to me and asked for my approval for the charges. The service was prompt and efficient - my emails were responded to almost immediately and I even received a call when they thought I was confused. The man picking up and dropping off my laptop was so sweet, apologizing for his accented English and telling the receptionist to say hi to me. And, most importantly, the job was done in less than a week! My laptop came back looking and working better than ever; it used to do this weird vibrating thing every time I restarted it and now it's disappeared. I'd definitely go with them again should I have another accident (cross my fingers no). read more

I took my Macbook pro here to get the battery replaced. They quoted extra amount to have the back panel replaced. Took my Mac to an apple care and they replaced backcover and display along with battery with just the cost of replacing battery(out of warranty). read more