So glad I found QuickGenie and Garry. I had a small home networking issue and Garry and team were really the only business that would take me request and provide competitive pricing. I needed my home networking ethernet ports identified and fixed for my mesh WiFI backhaul (some of the terminations didn't work), as well as organized and label cables. Garry was able to do all of this in a relatively short amount of time. In addition, Garry was transparent and upfront - I thought I had Cat5e wiring to make use of the 1Gbps, but turns out I only had Cat5. Garry let me know and asked me if I wanted to continue doing the job, but gave me the option to not continue if this wasn't expected. I appreciate the transparency and honesty of contractors, so this was a huge plus. Also, Garry is just a super nice and friendly being. Honestly - friendly, honest, knowledgable contractors are a dime-a-dozen. Highly recommend QuickGenie! read more

I had to get an older laptop fixed because the CPU fan failed. I called and Garry answered the phone with a rough estimate, and when I made an appointment and brought the laptop to him he told me what the possible problems could be. A dignostic was done to determine and confirm the problem, and the diagnostic fee is applied to the total cost of the repair, if you choose to have QuickGenie service it. Gary confirmed that the problem was a dead CPU fan. I thought the estimate for parts and labor was fair and approved the repair, and the final cost did match the quote given to me. And the repair was well within the estimated timeframe as well Garry was helpful in answering questions, including questions outside the scope of the repair, and he went beyond by cleaning the keyboard surface and screen as well. Mich appreciated! The laptop has been running fine without any cooling issues, and I am very satisfied with the result. read more

My daughter accidentally broke the hinge on my MSI gaming laptop by closing it while something was inside. After doing some research, I decided it was best to let a professional company handle the repair. I'm really glad I did. Quick Genie was not only fast, but Gary was absolutely amazing throughout the entire process. From the phone calls to the detailed explanations, he kept me informed every step of the way. Everything was completely transparent, which I really appreciated. I was originally quoted up to $800 elsewhere for an LED screen replacement that I didn't even need. Gary charged me a flat rate at half that cost, fixed my laptop perfectly, and exceeded my expectations. I couldn't be more grateful. I will definitely be contacting Quick Genie again in the future for a gaming PC build. Amazing company all around. read more

Great service, done really fast and Gary explained the problem so that I could understand. This will now be my go to for computer issues.

Taken too long to reply back in a timely manner. Not a way to run a business in my opinion.

Inquire on a msi laptop and keyboard cleaning. Got in touch with Gary. He was very accommodating and professional. Explain exactly what is going to be done and go over a few more things like updating and cleaning the drive. Wasn't expecting to get the laptop back today, but the work was done. I was amazed of the turn out. Look just like the first day I brought it home. Thank you for your help and advice. We be back for the recommended work. read more

Very responsive with my request with a quick turnaround time. I went to QuickGenie mostly because it was in the neighborhood and around businesses I often visit. Talking to Garry and his colleague was a positive experience. They were very responsive with my request and upfront about the cost of the technical service requested . The other reviewers mostly mentioned a positive experience and a few a negative experience. I was impressed to see QuickGenie responded to all the negative reviews and tried to improve its service. That is a good sign for any business. Overall, I had a good experience at this business. read more

Garry was knowledgeable and explained the process so that we could understand what services were performed.

Garry is excellent with hardware and software. He can fix virtually every problem I have run into, anticipates problems, and generally keeps me up and running. He also responds quickly. read more

The service was unreliable. After a week of back-and-forth communication and reaching agreement on terms, the appointment was canceled just hours before the scheduled time. Based on that commitment, I had declined other potential installers, which made the last-minute cancellation particularly disruptive. read more

I had a great experience with the place owner. My laptop was fixed in 24 hrs. Very responsive and clear communication. Price is very reasonable. Highly recommend! read more

Close to my home. Nice people and Quick easy battery replacement. Even over the Labor Day weekend.

They did a great job mounting my TV and provided upfront pricing information when others did not.

An amazing service and job! Gary did an excellent job recovering and upgrading my HP laptop!! I am very happy for his great and professional performance. read more

wow super efficient, quick, effective and reasonably priced. Gary and his team member arrived on time, we're super communicative, very respectful and collaborative. they asked me what I wanted and we're able to make last minute changes per my request as well. Afterwards they even did a quick demo to show me how all the features of my mount worked. in total they were done in about 30 minutes flat and the total project took less than 4 hours from time of contact to job completed. amazing work I will definitely call on them again for future work. read more

QuickGenie - TV mounted in record time - IT Services & Computer Repair Near Me - Santa Clara, California

QuickGenie responded late after work hours to my request and helped me build my gaming PC the very next day. I stressed how I really wanted it done same day and they told me they couldn't promise it same day, but definitely within 24 hours. Well they ended up completing the built same day and I was on my new PC the very same night. Great experience with these guys. read more

QuickGenie - New PC! - IT Services & Computer Repair Near Me - Santa Clara, California

Thank you so much QuickGenie! I reached out to them late last night and I immediately got a response and they came early this morning to mount my 85in tv and sound bar. Both are very professional and kind...and very well knowledgeable in anything tech/computer/engineer related. Not only did they help with my entertainment system, they also helped me with hanging a vanity mirror and some other items around the house. They're also very patient and accommodating...I didn't want to bother them by asking to lower the mirror that they had already hung up but they had no problem taking it down and rehanging. They are definitely about customer satisfaction! I highly recommend them to help you as I will definitely be using them again. read more

QuickGenie - IT Services & Computer Repair Near Me - Santa Clara, California

Honest, quick turn around, fairly priced. Saved my laptop and hundreds of dollars in a new laptop purchase. Computer running much faster with new hard drive. Friendly family business. read more

Excellent customer service: Have Gary come over to mount my new TV on the wall. Have to re-schedule a couple times because of the power outage. They are responsive, understanding and accommodating. They even notify me ahead of time on arrival window. Workmanship : Top notch quality. I have an existing stand and wiring, and they are able to re-use part of them to minimize the wire exposure and holes in the wall. He was thorough in explaining his rationale and approach. Pricing: Very transparent and competitive. Will definitely use them again in future projects. read more

Great service and very polite Fixed my problem in a very short of time. Was right on time and listened to my issues I was having.

I can't say enough good things about Garry and Suzat. I would give them more than five stars if I could. After they set the television up, I decided I didn't like it. It had to be boxed it up before returning it. Garry and Suzat to the rescue. They showed up early the next morning to box the 75 in television. There was no way I could this myself. The tv was return and a 77" was bought in its place. They showed up again that evening to install new tv , and also installed a wall mount bracket. They stayed until it was all installed and that I knew how to work the control. I was using three controls, and he showed me that I only needed one control. I'm not very good at this tech thing. They email me a few weeks after to make sure everything was working. Next, I'm going to have them install a security system. It feels reassuring to know I have some to call and trust. read more

Need a Tv mounted ..I contacted quickGenie.. Very professional and punctual.. 200% satisfied with their work.. I recommend them.. read more

QuickGenie - IT Services & Computer Repair Near Me - Santa Clara, California

Garry was quick to respond and listened to our customer and adjusted as we went through the process of the alarm and camera's. We will use him in the future for our Model Homes. Very knowledgeable with the products they offer. Thank you Garry for helping us at Rosewood at Camden Park Charles B. read more

I think efficiency and reliability is there however I don't appreciate the unclear communication in pricing. If a customer ask you if this is complete total with hardware including and you say yes. Don't change later and turn it on the customer, predatory in my eyes. Elemental from 250 to 300. Not the money is the issue the dishonesty is. Although the service was done correctly I won't be returning for the lack of integrity. I know what I requested and what was flipped later. read more

Stay away, run from the woman who pretends to be a computer tech. On the positive side she quickly arrived (an hour after the call) and got the Dell Laptop computer to go beyond the start screen (which had been locked). She continued working on the machine and said that she had done a "deep clean" of it. After she left I discovered that about a dozen of my programs were disabled or removed. Their data is lost. Never again. read more

Gary and Suzie came by to mount our TVs after a move. They were knowledgeable, professional, fast, and very friendly. I will certainly use their services again in the future, and recommend them to others. read more

My second time using QuickGenie, always professional, prompt, fair pricing, and my go-to for trusted tech for TV mounting (I mounted and dismounted two large samsung TVs). Thank you Garry! read more

Our security system switch died for our business. Found Quick Genie, called them up. They are responsive and communicate well. Garry and team resolved our problem. We would absolutely use their services again. Thanks Quick Genie! read more

Quick, professional, and clearly carrying a wide set of technical skills. They wore masks through the entirety of the service, and offered to remove their shoes before entering the home. Overall an outstanding experience, and I'll be reaching out to the folks at QuickGenie for upcoming future projects. Thank you so much!! read more

I asked for a tv mount quote. They were very responsive, fair price, came on time and very polite. They did a great job and in less than 50 minutes mounted my new tv on the wall. It looks great and I am very happy with the service. I highly recommend them. read more

Inquired about repair of 2 pure sine wave inverter. First reply insured I could drop by their office and they would do an estimate free of charge and confirmed day and time to drop by. On the day before the appt, they never confirmed. When I sent another inquiry to confirm, Garry replied and changed the conditions of the estimate and said they would charge $99 for each unit that could be applied to the repair cost. bait and switch. He claimed they could do a ballpark estimate but not holding my breath on getting any or a real estimate based on the description of the malfunction that should be common for these devices....if they really have the experience to do the work. They could not provide any references for past satisfied customers repairing analog electronic devices other than computers, cell phones or printers....they read me the riot act telling me I could probably buy one cheaper than repairing it.....trying to prevent disposable society, no help from these guys, not green read more

Great job! Fast, professional and went above and beyond. Definitely planning on using them again for other projects.

The work needed was a little strange. We had to decommission an old security system, finish work on some outdoor cameras, and install a doorbell camera from SimpliSafe. QuickGenie came out the same day and did it all. The old system was hooked up to a box that was in the closet but I didn't know it. QuickGenie found it and fixed it. read more

Garry came out the same day to install two TVs in our home. He and his partner were on time and did an excellent job. I'd hire them again in the future. read more

They are responsive and did a great job at what they do. They came to my business to mount 5 TVs and did it to our expectations. What else can you ask for? read more

Garry did a great job sourcing a new printer to replace my 10 yr old printer. The pricing was fair and the service and technical expertise were stellar. I was so happy with the fast and efficient service that when Garry and Suzie mentioned their other services I immediately walked them around the house to install security cameras. I had a quote within hours and they will be back in a few days for the installation. I just referred them to a friend and they will be on my speed dial for my future technology needs. read more

This is service the way you always hope it will be. Quick Genie responded quickly and scheduled an appointment that was convenient for me. Garry determined that my computer issues would require in depth testing and analysis that had to be performed at his repair shop. He provided a reasonable quote with expectations before taking the computer with him. He communicated with me while repairs progressed and returned the computer the next morning. He reconnected it and guided me through some new steps to more safely access and use the computer moving forward. I'm not very tech savvy so Garry stayed in contact with me for support and to patiently answer the many questions I had. Very personable and professional. read more

Highly recommend. I had another installer not work out, and QuickGenie found time in their busy schedule to quickly accommodate and mount my TV. They were quick to respond and professional. During the installation, there were some issues wiring cables through the wall, but they patiently figured it out and were able to get it done. TV was perfectly placed and looks great. Price was competitive. read more

Happy with their service and accommodated same day service. Helped in mounting Apple TV along with tv mount. Thank you

Garry, from QuickGenie, managed to figure out a tangled mess of connections to activate our Infinity Comcast streaming and cable needs. I certainly recommend him and his partner Suzie. read more