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    brnoakraider r.

    The technician drilled 18 holes in my wall. Didn't mount the tv. I asked if he was going to fix the holes he created, he told me no. I contacted the company. I sat on hold for over an hour and a half and got nothing accomplished. I chatted online to be told I have to wait 48 hours for a response from a tier 2 supervisor. Incompetent technicians and horrible customer service. He also broke my new tv.

    Tamara H.

    This is worse than anything ever. I'm so disappointed and heated. This "service call" was made by @Kevin-Westman

    I used hello tech about two years ago and they did a good job so I decided to go through them again when I needed my tv mounted. I got mine mounted a month ago and yesterday half of the tv mount fell out of my wall. The technician that put this up didn't even mount it correctly and it was right in between two pieces of wood so it wasn't even holding it up properly. Thank goodness I got to my tv in time before the whole thing fell out and damaged my tv also. Just to be safe I wouldn't use them. I guess it just depends on what technician you get and if they actually know what they're doing or not.

    Dismantle Flat Screen in under 20min

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    4 years ago

    I have nothing good to say so I won't say anything except they were nice enough to give me a refund

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    6 years ago

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    7 years ago

    Fast, friendly, and a great attitude. The Nest thermostat was installed without problem in about 15 minutes

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    6 years ago

    This was Jason's 3rd time for an installation service and he's always been very helpful and great!

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    Page 1 of 2

    Ask the Community - HelloTech

    Review Highlights - HelloTech

    HelloTech sent Nathan to install my RING doorbell and chime.

    Mentioned in 3 reviews

    Read more highlights

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    Superior Home Theater Installation - Samsung TV Frame 43''

    Superior Home Theater Installation

    (243 reviews)

    This is my second time working with Rob for TV mounting and home theater installs. 3 years ago Rob…read moreinstalled a surround sound system and mounted our Frame TV with wires in the wall. We have been so pleased with our new surround sound. 3 years and it's still one of our favorite things we've done. When our Frame TV's backlight died (do not recommend), we were so happy with his work the first time around, we didn't bother calling anyone else. Rob and Alex are very friendly. They are extremely knowledgeable and do excellent work. It is always a good price as well. We also did a fireplace build-out so one of the speakers had to be removed for that. We had them move the speaker and mount our new (and much better) TV. Highly recommend working with these guys!

    Rob and I first spoke about getting our surround system working properly again…read more Then we got talking about TVs. I'd been looking to replace my energy guzzling 2009 plasma. He told me he could get me anything I could get at Costco, Amazon, or Best Buy for the same price they sell it for, plus $170 for installation. So then we got down to brass tacks, discussiong which model would be best for my space. Rob is extremely knowledgable about TVs and we quickly setted on one. He was able to procure the TV for me the next day, before the next price increase, and installed it the following week. He also got the system in the other room sounding much better. Highly recommend Rob and Alex!

    Barker Tech

    Barker Tech

    (84 reviews)

    It's not often you come across someone in business who reminds you that basic human kindness still…read moreexists. Jake at Barker Tech did that for my wife and me. Our home has an older AV system installed years ago by another contractor. Over time, the system became outdated, complicated, and the contractor became harder to reach and increasingly expensive. My wife and I separated several years ago, but she still lives in the home and has always struggled with the universal remote and the setup's complexity. Recently, she called me in distress because she couldn't turn on the television in the living room. Under normal circumstances, that would be a small inconvenience. But my wife is currently battling stage-four ovarian cancer and only has a few months left. All she wanted was the simple comfort of sitting on the couch and watching TV. I called Jake and explained the situation. Without hesitation, he said he would come take a look. The next day, he and one of his technicians, Wilson, showed up and spent over an hour patiently troubleshooting the system until they got everything working again. When the work was finished, I asked what I owed him. Jake said there would be no charge given my wife's condition. I was honestly taken back. In a world where it often feels like everything is transactional, Jake chose compassion instead. This wasn't just good service, it was humanity, and I'll never forget that kindness. If you're looking for someone who truly cares about his clients and takes pride in his work, Barker Tech is the real deal.

    I'm torn writing this because I honestly want to keep Barker Tech a secret so they're always…read moreavailable when I have an issue! But the work Jake has done is too good not to share. I previously used a big Bay Area AV/home automation company. I spent over six figures on the initial install when I was rebuilding my house, and after that, every "fix" cost thousands. They had me on a Savant system where even a simple upgrade--like adding a new Apple TV 4K--was quoted at $4,000 because I needed new video cards. I was tired of the "gatekeeping" and not being able to make simple changes myself. I hired Jake to fix the mess, and Barker Tech has been incredible. He didn't just patch things up. he completely updated my network and AV, removed the bloated Savant system, and simplified my entire home automation setup. The result? A system that is high-end, significantly more dependable and simple, I'm able to DIY some things and I don't need to worry about explaining to my wife why a simple change to the system costs more than our first car we bought. The responsiveness is what really sets them apart. I recently had a troubleshooting issue: Jake responded within 5 minutes and had it totally resolved in 15 minutes. Barker Tech feels "too good to be true" because the knowledge and attention to detail are world-class, but the prices are actually reasonable. If you're tired of being overcharged by the big firms, call Jake. (Just don't take up all his time!)

    Valley Home Theater & Automation - Home Theater

    Valley Home Theater & Automation

    (20 reviews)

    The team at Valley Home Theater did a custom home theater installation for us. My goal was to have…read morean immersive watching experience when we wanted it to be, but transform into a normal living room the rest of the time. To do that, they installed a projector, built-in retractable screen, all new AV equipment, and in-ceiling speakers. Glenn ran the show, and was great throughout the whole process. He kept in constant contact, providing updates and suggestions that struck a good balance between performance and cost. With his decades of experience, he knew where I should save money and where I should spend it. Even when the inevitable snafus occurred (which they always do), Glenn handled them with professionalism. Alex and his crew built a custom enclosure for the retractable screen, and ran new wires for a whole bunch of things. It required cutting holes in the ceiling and building a custom ceiling box, but when it was done, it looked as if it had built into the house the whole time. Josh and team did the installation of the AV equipment. They were professional and friendly, and paid attention to all the little details. Everything down to the cable management looks neat and tidy. I'd Valley Home Theater again in a heartbeat!

    I understand that many smaller businesses offering these types of services can be quite casual. You…read morenever know who you'll get on the phone or if they'll be able to help. I appreciate him listening to my issue, but he seemed eager to end the call.

    Avati Audio Visual

    Avati Audio Visual

    (19 reviews)

    North Valley

    THE BEST AUDIO VIDEO / ALARM / SECURITY CAMERA BUSINESS IN NORTHERN CALIFORNIA!…read more One day (after about a year of reviewing) I decided to upgrade my home security camera system by adding Deep Sentinel. In case you're not aware, Deep Sentinel will either sell you their wireless security cameras, their POE wired cameras, or may be able to use your existing camera system to monitor your property 24/7 with "Live Guards!" So, I contacted Deep Sentinel who have excellent customer service by the way, and asked them if they could work with my existing Reolink camera system. Since they have never tried Reolink cameras, they told me that they'd try to see if Reolink was compatible with their Deep Sentinel Hub & technology, but they could not guarantee that it would work. They then recommended that I work with their premier vendor named Avati Audio Visual. I originally contacted Drew who was very helpful and from then on I dealt with Dick Hall who turned out to be Amazing! Since I was Deep Sentinel's first customer to try working with Reolink cameras, Dick had his work cut out for him. It took months of installations, troubleshooting, out of the box problem solving, numerous talks with both Deep Sentinel techs, as well as Reolink techs, just to get all of my cameras working. That's what happens when you're the guinea pig for a camera that's never been tried before. Anyway, after months of Dick's determination and him not giving up on me, he finally got my Reolink camera's to successfully work with the Deep Sentinel system! He is definitely an asset to Avati Audio Visual, Deep Sentinel, and the tech / installation industry as a whole. He needs to be commended for all that he does and given a raise! If you need any type of TV, Audio, tech, speaker, security system or camera systems installed, look no further!

    Dick and the team did great work getting our conference room back up and working. They were so good…read moreat explaining the work to be done and their customer service was top notch.

    HelloTech - itservices - Updated May 2026

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