My Lenovo laptop went kaput and I was looking for a place to repair it. I remembered Click Away and realized they have a location on Winchester at Latimer so I called them. The professional representative was eager to help with anything and ensured a free diagnostic.. I totally understand the need to charge for more in depth diagnostics. I am appreciative for your honesty. I hope it won't be a major fix but if it is I am prepared for the outcome and trust your knowledge and recommendations. I used you in the past but the location on McGlincy was out of the way. Now I am happy you are in the Downtown Campbell area . I will be happy to update my review after the diagnostic and even if I don't have it repaired I will work with you and hope to find a good laptop with all my specifications. Remember you should always have a phone number of a reputable repair shop that has remote service available. Patrick called me and said it would be $200 for advanced diagnostics and he suggested to go along with it rather than buying a new laptop. This is always a good question to ask is it worth fixing? read more

My Nintendo Pro Controller NFC reader (for amiibo) stopped working and Nintendo basically told me they wouldn't fix it. I really do not want to treat electronics like they are disposable so I searched for a local repair on yelp and found ClickAway. Pros: They responded to my query right away (I sent my request after close and they got back to me asap the following day) They were polite and professional and asked me to bring it in for a free diagnostic so they could see exactly what it needed and if they could fix it. They had a 24 hour turn around, which they stuck to. Cons: They were not able to fix it, because Nintendo just isn't making the part available. (not taking a star off for that, cause that's on Nintendo) The ADA spot in the lot is on the the opposite side of the building from the entrance, The only reason I am not taking a star off for that is the way the closest spots are aligned in a steep stagger, it still leaves room to wrangle mobility aids in and out of the vehicle. It would be nice if one of them was reserved for ADA, because the building is long and the walk from the ADA spot to the front door is a bit of a haul if you are walker-ing or walking with a cane. Over all the crew was really professional and helpful, and I plan on taking my other tech issues to them in the future. HIGHLY recommend them. One tip though, Google Maps is not giving accurate instructions (at the time of this review) on how to get to them. They are going to try and make you make the world's dumbest u-turn, so for reference, it's across latimer from the KFC on winchester, and the lot entrance is to the left of the building as you face it from winchester, it's small and easy to miss, so be careful. read more

I took my Computer in for a 6 month Service on 4/11/26. Jesse reviewed with me the details of the Service and would call me when it was ready to pick up. He did this and reviewed with me the issues and what would be necessary on my part re a Service Schecdule. I picked it up and Dalen helped me with the checkout procedure. As usual it was a pleasure to do business with Clickaway Thanks to All read more

Fast and efficient service - Christopher Booth was amazing and actually helped my husband not only update his emails but also fixed some of the issues we were having on our Smart TV. He also updated both my husband's computer (which is an Apple) and also my computer which is a PC. We were very pleased with what he did. read more

I have several different computer repair places over the past to 20 years. ClickAway has been the best to date. Dalen was my first contact responsible for the work on my computer. He explained the process for the free me he would get back to me in 24 to 48 hours. I got a little anxious and called and it was still in process throughout the which was a very complex issue, communication was clear, prompt and professional. I learned something from each interaction that I can use in the future. I was so impressed by the end of the process that I purchased their gold support plan which entitles me to two check ups in the next year and two 30 minute consultations. Since my computer is getting old, I think this is well worth it. And I am not one to buy extended warranties. I highly recommend this service. read more

Always great service! AJ kept me up to date on my service. Computer is up and running great.

False advertisement. They claim free estimate and finally ask you to pay $199 to open subwoofer. to open subwoofer it required to unscrew two screws and sliding off back cover. i do not recommend this service at all! I had to drive twice to their location for nothing. I would like to underline that I was completely aware what was wrong with my subwoofer and i did not need the same diagnostic for $199 . I communicated my diagnostic to your technician before I left subwoofer at your location. I can even bet on this that subwoOfer just needs some resoldering. Why should I pay for something I know about. I just wanted to know what it would cost me to repair it! Sincerely Zygmunt read more

Chris was Wonderful! He explained everything in ways we could understand, was reassuring about my scam disaster, helped us find the best financial plan that would meet our current and future needs. He clearly understands what for us is a world of mystery in our machines and was able to totally rebuild and clean my computer and clean my phone. He didn't make us feel stupid, but responded with empathy to our situation. And he got my computer back even before he thought it would be ready. We plan to come in regularly now to have computer check-ups, which we didn't even know we needed. Our trust had been severely compromised with several scams recently, and Chris restored it. We trust him. So, we are most grateful for Chris and ClickAway. We will be back. Do continue the quality work. read more

I went with a friend to help her get her electronics straighten out after a hacking. The consultation with Dalen was super. He was knowledgeable, and very proficient at his job. He finished the task and even lowered the consult fee for her,(with manager's approval) and made a great recommendation for her in the future. I was impressed with no appt., just walking in that we received such high quality service. The manager was also super awesome in his compassion for my friend. I would highly recommend this service. Although consult is expensive if you are in a jam and need right now service they are a class act. A+. Patti and Diane read more

great professional who know the IT business. Store manager was very helpful and customer oriented

Bhim Rai--totally the best when it comes to trouble-shooting, fixing, and explaining. We've worked with ClickAway before and have found their office to be responsive and complete when it comes to beginning and finishing a job. Even though they have moved the office to Campbell, we will still call on them for any computer, printer, etc. questions!!!!!!!! read more

Have used ClickAway for over 7 years now. Bought my laptop from them and use their Gold support plan. It really takes a lot of the worry away. Nathan and Dalen have both been very helpful in the past - remotely as well as in person. I highly recommend ClickAway! read more

The guys at click away are all fantastic. I use them for all my computer tech issues and it's always nothing but perfect when they work on my stuff. Thanks guys and I'm sure I'll be seeing again for one thing or another. Happy holidays. Eric D. Beckles read more

I have been going to Clickaway in Campbell/Winchester for many years. The service is always excellent, professional, very competent and done as promised. read more

Friendly staff. Knowledgeable. Computer seems to work much better now. They've also provided excellent service to my aunt.

Service was outstanding and I appreciated the calls to update me on the status. I needed an upgraded computer and was able to transfer all my information. read more

You will be blown away at the AMAZING service and honest help with the Click Away team. They will CONDUCT a FREE diagnostic check on your hardware and let you know what the problem is, and what they can do to fix it.. THESE PEOPLE ARE HONEST, EXTREMELY PROFESSIONAL AND VERY NICE. I WOULD NEVER TAKE MY TABLET, PHONE, OR MY LAPTOP TO ANY OTHER PLACE. I am so grateful that they are nearby. These guys are wonderful. Linda. read more

I cannot turn on my Roku TV and since the Oscar will be presented on the weekend, I am under pressure to get the TV working. I called around and found ClickAway. The Los Altos office referred me to the Campbell office since the TV expert is located here. Chris answer the phone and was able to provide all the information I need to make a appointment. After bring the TV to the store, Chris notice the TV was turning on correctly. With the Roku remote for another TV in the office he was able to control the TV! He quickly suggested I buy a remote from Roku and did not charge me for his time! He even help me carry the TV to my car. Thank you Chris for being so honest and helpful. I will bring all my tech issues to this office if I ever need help again. read more

Customer service here is top notch. All of the employees clearly know what they are doing. I recently dropped off a house with a broken scroll wheel. Despite the holiday madness they got the project done quickly and correctly. Will absolutely come back here for everything I need! read more

Took my computer in for a virus. They took care of it quickly. it's now working great. I would highly recommend them.

Campbell ClickAway is my Go To for computer repair. They set up my Mac Mini a few years ago and recently corrected a problem with the anti-virus program. Excellent service. Steve S read more

The people at this location has the best people and amazing customer service. I'm always greeted as soon as enter to see what I need. Another location had fixed a cracked screen due to a laptop joint issue. They did not replace the screen correctly so the screen was blocking part of the camera. This was not great for virtual meetings. Since this location was closer for me, we went here for the repair. They repaired all that was needed and timely. I would highly recommend this location. read more

Very helpful repair of my iPhone. I thought it had lost everything but Chris, a very nice and knowledgeable technician, managed to retain everything. They warranty their work and allow for one's budget. I had my phone repaired elsewhere, before finding click away. No comparison. Their quality is superior. Thank you Click Away and thank you Chris! read more

Don't believe anything these guys say.. they claim to say they work on everything and the owner took the call and sent his BEST technician only to hear that he DOES NOT work on these printers. This should have been stated from the beginning. The technician stormed out and didn't bother to screw the plates back in.. Thanks for nothing! read more

Chrysler Booth helped me gather a new phone, transferring all info(which was no easy feat),get accessories, and answered ALL of my millions of questions. What a trooper he was!! So patient with me. I am so happy with the service here. I've been coming here for many years and will continue to do so! Thank you so much Chris and all if you at Clickaway. read more

Great experience. Dropped off an old 2018 iPad Pro for shattered screen (Best Buy said I had to replace it ). NOT, Click away said bring it in, let's take a look.. They put a new screen on it and I'm elated.. thanks Click a way !! You guys rock! Now my granddaughter has a iPad to play games and such and hubby can watch Netflix while traveling!! read more

Clickaway has been my shop of choice for many years. They always resolve my computer issues. I've had some pretty serious viruses over the years but they've managed to save my data each time. In a nutshell, I trust them! read more

Tim Chen at ClickAway helped my solve a problem I had with Microsoft Outlook in less than 3 minutes. I thought I had lost thousands of emails, but he found them in a hidden file and I am now a very relieved and happy client. I have been purchasing from Campbell ClickAway for many years and they always have my back. Thanks again, John Dunning read more

So my Samsung 20 FE needed a new screen protector. After stopping at four places. I had no luck. I called Clickaway and they said they could help no problem. When I got to the store in turned out they couldn't help even I mentioned the specific phone but they would check with their other stores. Fuming I went home and found them on Amazon. When they called back they said their other stores did not have the right part. I told them I was ordering them from Amazon. They said I could bring in the part and they would install it for free. That is customer service. They redeemed themselves. I let them have the extra screen protectors so they could help the next guy like me. read more

Stellar tenacious support work. I was foolish to forget to backup as I never, never had an external drive crash and I did losing 2 years of work as that was the last time I backed up. That 2 years had business and personal accumulation of things I just couldn't think I could re-do, find, or realize I lost till I needed it. Eddy and his team at the Campbell store were literally with me the whole way as it was brutal job that took a long time restoring my external hard drive's data. But holy moley they did it - a complete restoration. When I say complete, I am saying they handed me a new external hard drive (yes with the huge caution to back it up) with all my files restored in perfect order. And the picture attached you'll see is one of my fur babies I had for 16 1/2 years that I had to put down which I lost a bunch of her pictures. (there's another fur baby too but one pic is enough to make the point). Clickaway saved my you know what's it and I am so grateful. Realize too that a job like this took time and I did have to pay for my service to be done. There were parts that had to be ordered from overseas, they looked at it and tried but it had to go to a clean room, etc. It took work, time, effort and service so yes there is a cost that went with this. I was already aware of the potential so others doing reviews on cost I wonder did they check with other providers. For example, full restoration I was stunned as I know another provider would do the job but my files would not be in order, they would be kittywampus all over the drive file. My files were all back as I had it before the crash. My research work in history was all back including someone's thesis book given to me. I can breath way easier now and I see all my work life and personal life from 2 years back! The time, effort and money paid was worth it. Every time I called, they took my call and they called me back with status. It was a drive for me to get there too, but it was one drive there and one drive back to get it back all in order. Wow Eddy and team - truly thank you. You all are pros at what you do and customer service. read more

ClickAway - Look for the sign then turn into parking lot - Mobile Phone Repair Near Me - Campbell, California

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Chris was a great partner in my unfortunate pixel cell phone damaged screen; diagnostics, sourcing and repair. Chris shared an affordable path for complete repair and so far, so good. Thanks for your support. read more

Brought a new laptop (that was recently gifted to me) to them because it would not boot. It got hung up asking about a SIM card or something. They initially quoted $500 (!!!) to reinstall the OS which also included a couple bonus follow-up visits for free! Wee!! When I declined, she said she could reinstall Windows for $400 (!!) but I wouldn't get those free follow-up visits. Rhetorical Question: Why would I want to pay $100 extra for "future visits"? And why would you include that in the initial quote to fix my laptop? I would hope I wouldn't need anymore visits, but if I were happy with their service, I would certainly return to them when needed. Most crappy Dell laptops (like this one) doesn't even cost $500 brand new. The idea of paying someone that much just to wipe the hard drive and reinstall Windows is absurd. I feel bad for the non-technical people out there that might have fallen prey to this pricing. read more

My 2 year old computer was running super slow so I decided to give ClickAway a call. I spoke with Kevin on the phone and explained what was going on. He told me that they would run a free diagnostic on my computer for me. I told him that I have very sensitive material on the computer and that I really did not want it wiped clean. He told me he would do his best. I was able to make a same day appointment for 12:30. After dropping it off and telling them my concerns again, I left. About 2 hours later a received a phone call telling me that they can fix my computer for $299 and keep all my information that was on it. + if I wanted a back up hard drive that backed up the my computer automatically they could set me up for an additional $100 "I think he said" I passed on the back up 5:30pm I received another call telling me the computer was ready. When I came in Kevin walked me through what he found "basically he said it just needed a good tune up. The store manager asked me how I herd about them, I told him that I had Google searched the shop he then asked if I had tried to Yelp search them because he would give me a $50 credit if I did, I told him "you know I'm a Yelp elite member but I actually did not search them on Yelp "feeling shame because I am a elite member and it did not dawn on me to use Yelp" he then told me, I'll tell you what I'll do for you , if you want I'll throw in the external hard drive and set you up for your computer to automatically back up at no extra charge. "Wow, seriously!!" Totally was not expecting that. So when all was said and done I paid the original price to fix the computer and basically comped me a hard drive and set it up for me. The next day I got a fallow up phone call asking if my computer was working as I expected. I said yes it works like new again and thanked them for a job well done. Note ClickAway is also Diamond certified for quality satisfaction and trust "see photos " read more

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My laptop keyboard stopped working, and although I usually service it myself (replaced both the battery and the fan on two different occasions), I was short on time so I took it to ClickAway on E. McGlincy Ln, in Campbell based on their good reviews. The salesperson immediately tried to sell me a service to backup my data, which I declined since I store everything on the cloud. He then questioned how I do this, which made me feel doubtful of their expertiese. He also tried to sell me an annual checkup service, which I knew I did not need. Before I left, he assured me that he would call before ordering parts. He even suggested that should I have to wait for parts, I could pick up my laptop and use it in the meantime. Two days later, I called back and was told they were waiting for parts. Not only did I need a new keyboard but the console that holds the keyboard needed to be purchased along with the keyboard. This was concerning since we agreed they would call before ordering anything. Plus having to replace the console didn't sound right. I spoke to the manager who quoted me $399 and said that I would have to pay at least $99 in labor since my laptop was already taken apart. This was not what I had expected and made me suspicious. I've taken my laptop apart before. It's pretty easy. I agreed to pay the $99 (so much for free diagnostics) but wanted a second opinion. The manager wasn't happy and assured me that I wouldn't find a better price anywhere else. A little later, he called back and dropped the price to $199, including putting my laptop back together. HERES THE KICKER: When I went to pick up my laptop, I noticed that the keyboard and console had not been replaced. When I asked the tech if anything had been swapped out, he told me that the only problem was that the connection to the keyboard had come loose. I had essentially paid $200 for ClickAway to plug it back in. I felt cheated. I won't be going back to ClickAway. Consumer beware. read more

They were fantastic. I had several problems. They were patient, explained what they needed to do, and fixed everything. I highly recommend them. read more

Honestly very disappointed in the customer service. Brought a flash drive here for a second opinion on repair options. I was told during the initial consultation that I'd have a response on the status of my external hard drive within 48 hours or so. An entire week goes by and no update. After I message the business for an update, get a phone call saying it will take another few days because they have been tied up with other clients, and the issue may be more serious -- the rep then asked me if I would be interested in spending at least $100 on a deeper investigation. I wonder now if I had agreed if that would have sped things up! We are now approaching week two for the "free diagnostic" and no clear indication on what is wrong with my drive. Disappointed that I was told misleading information. I previously took my drive to another shop in S.F. and they had the diagnostic done within a few days, as they promised. Had I known this diagnostic would take so long I would have taken my business elsewhere. read more

Very impressed actually. I came to ClickAway in a panic after I, uh, dropped and broke my wife's MacBook screen. Billy assured me that I was in good hands and walked me through the process. Long story short, I received a call back a day and a half later around pricing, and then an additional 2-3 business days until the laptop was ready. They actually finished with their repairs a day early, which was deeply appreciated! The MacBook screen looks better than new now, the wife is none the wiser, and ClickAway earned a loyal customer. I'm grateful for the fastidious and friendly service. Here endeth the review. read more

Need your phone screen repaired fast and at a very decent price, call ClickAway! I'm SO GLAD I called ClickAway before I went ahead and spent $$$$ on a new iPhone. After I cracked my iPhone X's screen after a big drop, I was almost in line to get a new phone, but didn't want to upgrade, given my phone was fully working, except the touchscreen corner with the crack. ClickAway had the screen in stock and quoted me price + 1 hour repair time. My phone was fixed and looking good as new by the time I was done buying groceries at the Safeway next door. Their service is professional, and the technician did a great job. It's apt that they get the first review from my new iPhone screen :) read more

This is just a general statement. Click away lost an anchor and a big hearted person recently! I am a former manager from Clickaway and I have never known an owner as kind and generous, not needed to be, but he did anyway. He was a sweet man, wonderful guy, and had a lot of love to spread to the world. I am very Bad at this sort of thing so I will sum it up with, Rick was a great guy and he will be missed and Clickaway has lost a great man. Thank you for your time, this comes from my heart! read more

ClickAway - Rick gave me Rookie of the year. - Mobile Phone Repair Near Me - Campbell, California

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Good 3rd party tech support and service business. Had several personal iPhones serviced. As professional courtesy I was allowed back in their service area to watch debugging. read more