My 2 year old computer was running super slow so I decided to give ClickAway a call. I spoke with Kevin on the phone and explained what was going on. He told me that they would run a free diagnostic on my computer for me. I told him that I have very sensitive material on the computer and that I really did not want it wiped clean. He told me he would do his best. I was able to make a same day appointment for 12:30. After dropping it off and telling them my concerns again, I left. About 2 hours later a received a phone call telling me that they can fix my computer for $299 and keep all my information that was on it. + if I wanted a back up hard drive that backed up the my computer automatically they could set me up for an additional $100 "I think he said" I passed on the back up 5:30pm I received another call telling me the computer was ready. When I came in Kevin walked me through what he found "basically he said it just needed a good tune up. The store manager asked me how I herd about them, I told him that I had Google searched the shop he then asked if I had tried to Yelp search them because he would give me a $50 credit if I did, I told him "you know I'm a Yelp elite member but I actually did not search them on Yelp "feeling shame because I am a elite member and it did not dawn on me to use Yelp" he then told me, I'll tell you what I'll do for you , if you want I'll throw in the external hard drive and set you up for your computer to automatically back up at no extra charge. "Wow, seriously!!" Totally was not expecting that. So when all was said and done I paid the original price to fix the computer and basically comped me a hard drive and set it up for me. The next day I got a fallow up phone call asking if my computer was working as I expected. I said yes it works like new again and thanked them for a job well done. Note ClickAway is also Diamond certified for quality satisfaction and trust "see photos " read more

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Need your phone screen repaired fast and at a very decent price, call ClickAway! I'm SO GLAD I called ClickAway before I went ahead and spent $$$$ on a new iPhone. After I cracked my iPhone X's screen after a big drop, I was almost in line to get a new phone, but didn't want to upgrade, given my phone was fully working, except the touchscreen corner with the crack. ClickAway had the screen in stock and quoted me price + 1 hour repair time. My phone was fixed and looking good as new by the time I was done buying groceries at the Safeway next door. Their service is professional, and the technician did a great job. It's apt that they get the first review from my new iPhone screen :) read more

My laptop keyboard stopped working, and although I usually service it myself (replaced both the battery and the fan on two different occasions), I was short on time so I took it to ClickAway on E. McGlincy Ln, in Campbell based on their good reviews. The salesperson immediately tried to sell me a service to backup my data, which I declined since I store everything on the cloud. He then questioned how I do this, which made me feel doubtful of their expertiese. He also tried to sell me an annual checkup service, which I knew I did not need. Before I left, he assured me that he would call before ordering parts. He even suggested that should I have to wait for parts, I could pick up my laptop and use it in the meantime. Two days later, I called back and was told they were waiting for parts. Not only did I need a new keyboard but the console that holds the keyboard needed to be purchased along with the keyboard. This was concerning since we agreed they would call before ordering anything. Plus having to replace the console didn't sound right. I spoke to the manager who quoted me $399 and said that I would have to pay at least $99 in labor since my laptop was already taken apart. This was not what I had expected and made me suspicious. I've taken my laptop apart before. It's pretty easy. I agreed to pay the $99 (so much for free diagnostics) but wanted a second opinion. The manager wasn't happy and assured me that I wouldn't find a better price anywhere else. A little later, he called back and dropped the price to $199, including putting my laptop back together. HERES THE KICKER: When I went to pick up my laptop, I noticed that the keyboard and console had not been replaced. When I asked the tech if anything had been swapped out, he told me that the only problem was that the connection to the keyboard had come loose. I had essentially paid $200 for ClickAway to plug it back in. I felt cheated. I won't be going back to ClickAway. Consumer beware. read more

This is just a general statement. Click away lost an anchor and a big hearted person recently! I am a former manager from Clickaway and I have never known an owner as kind and generous, not needed to be, but he did anyway. He was a sweet man, wonderful guy, and had a lot of love to spread to the world. I am very Bad at this sort of thing so I will sum it up with, Rick was a great guy and he will be missed and Clickaway has lost a great man. Thank you for your time, this comes from my heart! read more

ClickAway - Rick gave me Rookie of the year. - Mobile Phone Repair Near Me - Campbell, California

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Very impressed actually. I came to ClickAway in a panic after I, uh, dropped and broke my wife's MacBook screen. Billy assured me that I was in good hands and walked me through the process. Long story short, I received a call back a day and a half later around pricing, and then an additional 2-3 business days until the laptop was ready. They actually finished with their repairs a day early, which was deeply appreciated! The MacBook screen looks better than new now, the wife is none the wiser, and ClickAway earned a loyal customer. I'm grateful for the fastidious and friendly service. Here endeth the review. read more

Honestly very disappointed in the customer service. Brought a flash drive here for a second opinion on repair options. I was told during the initial consultation that I'd have a response on the status of my external hard drive within 48 hours or so. An entire week goes by and no update. After I message the business for an update, get a phone call saying it will take another few days because they have been tied up with other clients, and the issue may be more serious -- the rep then asked me if I would be interested in spending at least $100 on a deeper investigation. I wonder now if I had agreed if that would have sped things up! We are now approaching week two for the "free diagnostic" and no clear indication on what is wrong with my drive. Disappointed that I was told misleading information. I previously took my drive to another shop in S.F. and they had the diagnostic done within a few days, as they promised. Had I known this diagnostic would take so long I would have taken my business elsewhere. read more

They were fantastic. I had several problems. They were patient, explained what they needed to do, and fixed everything. I highly recommend them. read more

Brought my Nintendo switch lite motherboard into Ed at click away Campbell to switch out a ribbon cable connector and microcontroller. Ed has experience with console repair and is familiar with and does work like northridgefix. Im a novice pcb tinkerer, and Ed was very approachable with my soldering questions I had on my personal projects. Ed did a great job. Thank you Ed. read more

I don't even know what to say. After I left the prior review about ClickAway's use of substandard aftermarket replacement parts, they started texting me with threatening, insulting, racist, and homophobic messages. I'm neither White nor gay, but I'm truly offended that a professional business would behave in this way. Maybe they should pay their vendors instead of the bankruptcy lawyers and they would be able to obtain real parts. read more

ClickAway Campbell recently upgraded my PC. My Boot drive needed expansion and the competent technicians migrated my files transparently, and without a hitch. I love it when a business makes fact based promises at a fair price and then "over delivers" read more

I brought in a Dell XPS-15 laptop with a replacement keyboard, it was a bigger job than I wanted to take on as the XPS practically needs complete disassembly to replace it. Super happy with their professional work. read more

Very helpful service. ClickAway in Campbell, CA performed a FREE diagnosis for me of the upgrade-ability of my old Samsung Galaxy Tab S2 9.7" -- from it's Samsung imposed limit (by design) from Android 7 to a current version of Android. This Tab S2 has been great -- with a very high-quality high-res display -- but I've also been hoping it could be "rooted" ("jail-broken") and upgraded to a higher version of Android. But, after checking it out, ClickAway advised that it's not possible, or -- if possible -- would be risky. So I'm still using my Tab S2 for the time being, while I research the best new tablet for my needs -- probably a "modestly priced" Galaxy Tab A8. Don W. read more

I am giving only two stars, even though the repair, which included data recovery, was very well done, because upon calling, Eddie, the store manager, asked me if I wanted the computer delivered to my office, I said yes and Pedro, the technician, came in, plugged the computer in and charged me $299.00 I asked him to call Eddie, his manager, who was nowhere to be found. He told me that Eddie would call me today and that never happened. Jessie, the tech who worked on my computer, offered to do a service on another computer valued at $299.00, but at this point in time I lost my trust in this company. I wanted to go and pick up the computer I paid $2,609.00 for and as if that wasn't enough, I got charged $299.00 without prior notice. I feel this is really bad business. read more

My teenage son ran into a wall building his first PC from components. After careful study of the possible computer repair stores on Yelp, I chose ClickAway, and boy am I happy I did! We visited the Winfield Drive location in San Jose and could not be more pleased! Kevin took us in hand the day we dropped off the machine, thoroughly diagnosed the troubles, fixed them, and also installed all the s/w that we needed. Best of all, when it was ready to pick up, Kevin took the time (about 30 minutes!) to walk my son through the machine, what was needed, what was wrong, how the components operate together, the importance of ventilation and anti-virus, care in downloads, and more. Kevin also recommended and installed the best antivirus s/w I had not learned of before. Kevin and his colleagues are seasoned pros and deliver superior customer service. We are lifetime customers now. read more

I have been going to these guys for at least 10 yrs. They know their stuff and stand behind their work. They have fixed everything from an Ipad to several PC's and a Mac Book. Jeff did the work yesterday on my PC that was hit with a barrage of spy and malware. Works better than new. Joe Zajac read more

Good 3rd party tech support and service business. Had several personal iPhones serviced. As professional courtesy I was allowed back in their service area to watch debugging. read more

I was very stressed out with a dead Mac. Eddy and Tim came to the rescue, when the smoke was coming out of my head they could see I was desperate, and they went to work. I am now up and running (faster than ever). They created miracles and I will listen to them in the future about what direction to go for service or replacement, over many years they have come to the rescue more than once and we are lucky to have a business like this around. Click Away is lucky to have employees like this read more

I had to bring in my existing Brother printer as I could not get it to print cleanly. Everything from the check in process to resolution was handled very well by this company. They were not able to repair my old printer, but helped me to find one that had the same features and then offered to bring it to my home and install the new one. All this within 24 hours of placing the order. My technician was Ali and he provided excellent service throughout the process. I would highly recommend this company. read more

My laptop dropped off the table and stopped turning on. This guys performed free diagnostic to determine the problem and fixed it within a day. Highly recommend read more

I've had great service with Clickaway in Campbell for many years already. They just cleaned and serviced my Lenovo laptop (removed spyware, etc.) and spent extra time showing me how to resize my icons (which were suddenly coming up large) as well as syncing my calendar with my phone. My only concern this time was that I left three messages asking the status of my work order before I heard back. That is unusual for Clickaway and I continue to trust them with needed cleanings and repairs. read more

I brought in my computer for a diagnostic. My laptop was old and messed up. I was on a time crunch and it was an emergency. James came up with a plan with 3 options at 3 different price levels and I chose the best one for me. I really appreciated the options. When you go to the Apple Store you can get service but you won't get your laptop back for 7-10 days. This place is fast, affordable, professional, and friendly. I'm proud to support our LOCAL SMALL BUSINESSES. read more

Great cooperative friendly and intelligent staff. You can see they are great at helping understand the problem and give best steps to fix

I brought my old receiver in for ClickAway to look at because one of the speaker amplifiers was no longer working. Sadly (as I suspected) they found the amp was blown and couldn't find any parts due to it age. --- But ClickAway did the diagnostic at no charge! I had called other places who wanted $50 or even $80 to just crack open the box for a look-see with grim warnings that they'd probably be wasting my money. I was also impressed with the friendly service I received. They even tried to find me a replacement receiver! I highly recommend these folks. read more

I definitely recommend ClickAway !! Excellent service, everything was explained to me clearly (I am not tech savvy. Lol !) The tech that helped me, Jeff was amazing! read more

Nice and fast diagnostic on a printer problem with a honest feedback that the repair cost (parts already) exceed new printer costs. Diagnostic and printer recycling for free! Great communication! ClickAway will definitely be my go-to for future repairs! read more

Thank you for coming to the rescue. I thought I lost several precious photos of my daughter and mother(who passed away a couple years ago) I couldn't get my laptop to work. They were able to recover all my photos and files . Over Easter weekend my daughter dropped her phone and her screened scattered, they gave me an AMAZING DEAL and quickly replaced her screen. read more

Clickaway is a fantastic place to turn when your computer or iPad doesn't work! The folks there are well-trained, highly-skilled, and extremely helpful. They patiently explain everything thing and take the time to show how everything works. Hi hey even make house calls if your printer stops printing!!" I recommend Clickaway to anyone who's ever had problems with their computer! read more

I've been a loyal customer for years due to their commitment to customer service.Hats off to Ardeshir Zandian and Jessie Gomez!

Love hate relationship with this click away location. Apple decided that warranty voided because it was a charging port issue but really not. Had been to different place and they said motherboard issue and no other place was able to fix. Found this place thru yelp and they said they could do it. At first they communicated well and kept me informed of updates. But later on cannot get hold of the person fixing and would require multiple calls to get through. Towards the end, Eddie manager gave me updates but still have to call and follow up. At the end, they were able to fix the port but only after a month and a half. When I got the iPad back noticed an issue with the screen and went back to have it fixed. While they claimed that they did not touch the screen but they replaced it without charging me so I believe that they deserve another star for that. If needing to repair iPad without warranty, this might be the place for you. Just need to be patient and follow up to get updates read more

Click Away is great. I have been taking my laptop, phone and ipad to them for a few years to clean up viruses and take care of issues I have had. They are pretty quick and efficient. read more

I WOULD NEVER RECOMMEND ANYONE GO HERE. I DEFINITELY WILL NOT GO BACK! Dropped my laptop off for a repair quote for a crack in the lower right corner of my screen. Was quoted at $450. When I decided to go through with the repair, Edward tried to argue with me that the price was actually $550. After much back and forth, I agreed to pay the $450 that I was quoted. When I picked up my laptop, I got home and noticed there electrical tape on the lower left corner of the screen. When I removed the tape, low and behold there was a crack underneath! It's almost like he just flipped my screen over and covered the crack with tape, hoping I was too stupid to notice. When I made a complaint to BBB, the store's response was that they don't usually "not notice" a crack in a replaced screen. Not noticing a crack, and deliberately covering it up are not the same. read more

ClickAway - Electrical tape covering crack - Mobile Phone Repair Near Me - Campbell, California

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Early in the coronavirus pandemic, I noticed that my MacBook wasn't charging when it was plugged in. One day, I was able to jiggle the wire and get it to charge, but the next day, it wouldn't charge at all. No green light, no amber light, no lightning bolt icon on my screen. Without a working computer, I wouldn't be able to work. Ouch! So, I did a search here and this was one that came up. I had brought a computer by there many years ago, so I called and made an appointment for a contactless drop-off. The next Monday, when I called to see whether the technician had isolated the problem and what it would cost, I was told the technician was talking with other customers. After I'd called a few more times, the technician finally called me back asking me whether I'd like to have my data recovered to be used on a new computer. What? The computer was working when I brought it in. "I've plugged it in several outlets and nothing works," the technician said. "It's not the port?" I asked. "No, on these machines, everything's directly soldered on," he said. At that, I knew that he hadn't even opened up the case. I had seen the port and its separate board on eBay. Later that day, I picked up the computer, brought it to a shop specializing in Mac repairs. That other shop diagnosed the problem as the AC adapter shorted the computer's system management controller, which manages power and other functions. The other shop reset the SMC and sold me a new adapter, all for less than $90. read more

Very happy with the quick response and helpful information plus patience answering my questions.

My kids spilled water on the MacBook Pro and we rushed it to Apple's Genius Bar. We were asked to keep the laptop in a rice bag and return after a week, and so we did. Lucky for the kids, the laptop was working fine, except the battery wasn't charging. The Apple expert told us to find a repair shop to replace the battery because they don't do that in the Apple Store. And so I started searching... wow! There is so much variance in the price for replacing a battery! Since I was totally new to this, I called a few shops and went to one but I didn't like they had to keep the laptop for at least 2 days to replace the battery. Finally, and thanks to Bill from Whole Systems in Los Gatos, who referred me to ClickAway, I found the best price and the best turnaround time for this -- at ClickAway. Jesse checked in the laptop and was very kind and helpful. By this time since I'd been researching MacBook battery replacement for a while now, I had bought my own battery online that I took with me to the shop. Jesse was totally OK with using the battery I had bought beforehand and gave me a great price for replacing the old battery. He took under two hours and we had our laptop up and running on battery power again! He also disposed of the old battery for me, which is super nice of him. Great shop with extremely kind and skilled folks. I highly recommend ClickAway. read more

I had water spill all over my laptop with wasn't very hopeful of recovering it, given that it had stopped detecting the HDD initially and then stopped booting altogether. Eric from ClickWay Sunnyvale, did a terrific job and kept me fully informed about all the potential options, I had. They were flexible enough to help me out select the right HDD to replace the damaged one with, and also helped me with sanity checking the boot condition at the time of retrieval. Overall a very positive experience and would definitely recommend. The only addendum advice is to do some groundwork and have an idea about the options you have whenever taking it for a repair. read more

It's been awhile since I've been there, it's was very professional and quick! The staff friendly. The price was fair at the time !

Dani was very helpful and worked hard to troubleshoot my (unfortunately irreparable) laptop. She got the diagnostics done more quickly than I expected and explained my options very clearly. I would come here again for sure! read more

They helped me with my windows machine that would not boot up. Unfortunately, I had to replace it but they were able to restore the data and the programs to the new computer. Now I'm set up with a backup drive that will save me from having the same problem in the future. Friendly service, willing to explain and demonstrate. read more

After a somewhat rocky start I was teamed with Jessie to diagnose and repair my desk top computer. It was determined that the hard drive had failed and needed replacement. Jessie installed the new upgraded solid state drive and went the extra mile in discovering that I had already owned Windows and the Norton programs. He installed these and spent the time to walk me through using them. He cleaned up my data and sent me home with a practically new and faster machine. Jessie has a friendly and calming nature and I would recommend him to handle your computer repair needs. I also had a good experience with the store manager Eddie. From the outset I felt like my business with ClickAway was very important to him. This was not my usual computer repair stop, but it will be in the future! read more

I had an uncle die from Covid and leave me two brand new, completely locked laptops. I am not technologically adroit, at all. Edward took great care of me, explained everything to me patiently, and helped me in a very timely, and very affordable manner. Edward really helped remove a LOT of stress we have been facing as a family with his confidence and efficiency. Solid company, very professional and I would recommend them to anyone. read more