Nilesh Solves All! I had dropped off my laptop in August with Taz, along with a My Touch 4G slide. After months of run around, and back and forth---Taz saying he just had to fix one final thing, then I was informed in November that Taz was fired. It took Mobile Kangaroo a while to track down my merchandise, and another employee promised me the items would be fixed and delivered personally to my home. There was then some issue about the additional charges it would cost, but we were able to work out a deal that was good to both of us. I was promised my items would be returned, fixed, within a week. Fast forward to January 2013---still no answer about my items. That day, I requested to speak with the manager. Nilesh called me back within 24 hours. He apologized profusely, ordered a new phone (as mine had been broken by a prior technician), and returned my laptop to me--all within FIVE days of our initial conversation. Granted, it took months to have this issue resolved, but as soon as Nilesh was aware of my situation, he personally handled all my calls and gave me a status update one to two times each day. He was so pleasant to deal with, I wish I had the opportunity to thank him in person. I guess a positive YELP will have to suffice! Long story short: my laptop is like NEW! And I have a working slide phone too. Not bad for 5 days of work! read more

Not a great experience with Mobile Kangaroo. I was really disappointed with the service and outcome. I have an iPhone 6. The screen was cracked and the battery faulty. I made an appointment for battery replacement and brought my phone in. They said that they can't do the repair with a cracked screen. Fair enough. Their website says that they do "same day screen repairs" and there's a big sign in their office saying they offer same day screen repairs. They do not. Not for iPhone 6s anyway. They don't even offer next day screen repairs. I was told I would have to wait up to a week for my screen to be repaired as they need to ship my phone to another location that has a special machine. Total cost would have been 120$. I bought a screen repair kit for 24$ and did it myself (also PSA: it was really easy and much cheaper- highly recommend doing it yourself). #AdultLegos Thinking that they take walk-ins for battery repair (like their website says they do), I walked in Monday afternoon asking for a battery repair, and was told that I needed to make an appointment. I asked about the walk-in policy; "Not for battery replacements". Or screens apparently... Made an appointment for Tuesday afternoon, walked in, dropped off my phone, and was told to come back in 2 hours. Also provided my email. Came back 2.5 hours later expecting the battery replacement, and they told me that they couldn't do the repair because my phone had water damage. By that they mean, the internal indicator that the phone had come into contact with water was marked. Keep in mind that I just opened the phone up myself and replaced the screen (took it all apart and put it back together and it was FINE). Didn't email me either to come back early and get it either. Kept me waiting instead. Only reason it's 2 stars and not 1 is that the customer service at least wasn't rude. Don't waste your time here. read more

STAY AWAY FROM HERE! I went in because my MacBook Pro wouldn't start. I brought the charger as well because I'm not sure which part was broken. The guy smugly scoffs "it's definitely not the charger" and takes my MacBook Pro. He charges me a $65 diagnostic fee (which seems a bit steep, but hey, it's Mountain View and they have to make money). Since he said it'll count towards the repair, I (stupidly) say yes. A few days later, he quotes me $1700 to fix the ENTIRE logic board. It IS the logic board, but it seemed too steep, so I declined service. As I was visiting SoCal, I went to another place called "J&G Partnership" in Pasadena. They were very friendly and did my diagnostic for FREE. Then we found out together that the MacBook was fine! It was the CHARGER the whole time!?! I WANTED to buy the charger off of him, but he said he didn't have any available at the moment. He just suggested I buy another charger online and sent me on my way. Cost? $0. I paid $65 and almost paid $1700 to replace the logic board of a perfectly fine computer because of Mobile Kangaroo. Will not be coming back, and you should stay away from this place. Clearly, profit is their sole purpose, not helping you. read more

Our 2010 MacBook Pro was just completely arthritic. Mobile Kangaroo's team upgraded our RAM to max 8GB and installed a new 500MB SSD HD. The machine FLIES now. They installed the compatible OS (High Sierra) to the old Intel chipset and now on a GBE connection the machine is ready for its new life in year 2021. They also returned the original memory and HD for our e-disposal. I heartily recommend Mobile Kangaroo. Their frequent text updates, quick overnight on parts orders, professional and courteous conduct and Covid safety adherence make them a Silicon Valley Mac service treasure. Five Stars! read more

If that's a choice I would give this place less than zero star, I called this afternoon asking for my iPhone battery which they promised to arrive in two weeks when we paid, and this is the third week they didn't even call to notify the longer wait, and I had to call and got hung up six times. Every time someone answered and simply hung up by saying you had bad connection?! What kind of service is it ? This is such a scam place , I have no idea how they got authorized by Apple to provide the official repair read more

I would give this 0 stars if I could. Reading some of the other reviews I find it hard to believe that I went into the same place as some of these other people. This morning, I made an appointment to get my phone (iPhone 6 Plus) battery replaced. Unfortunately, when I arrived I was told that they had run out of batteries in the morning. I mentioned that I had made the appointment specifically to get the battery replacement and felt like I had wasted my time when I arrived only to find that they didn't have any. That concern was just shrugged off by the person working there. Fine, whatever, it would have been nice to receive a notification since I had made a note in my appointment reservation that that was what I was coming in for. Strike One. I was then told that they would be getting more batteries in 2-4 business days and asked if I wanted them to reserve one for me. When I replied that I would, I was then notified that I would have to pay for the battery and the service before actually receiving said service, ugh. I don't like paying for something ahead of time as it tends to eliminate any incentive for a shite company to employ quality customer service. Strike Two. The final strike was when I was giving my contact information to the employee so that they could tell me when the battery had arrived. After giving him my phone number so they could text/call me, he asked if I was going to be leaving my phone with them or taking it with me... When I asked "how will I be able to receive the text/call if I leave my phone here?", he just shrugged. Seriously? I would rather deal with an actual Apple Store, so I cancelled the order. Avoid this place unless you have no other option. read more

Apple should de-list from their authorized service list. While they've completed training, their service and policies are inadequate. I had an appointment, drove 25 miles to get here and they told me they cannot deliver on their promise. They refuse to fix corrupted MacOS while i wait. Instead they require leaving the device behind, out of sight, to "run diagnostics" for $99 before they even address any issues. Seriously?? I'm not asking for that, I'm only asking for reinstalling the OS. If that fails to solve the issue, I'm happy to invest time and effort into diagnostics, but not INSTEAD OF what i drove 25 miles each way to do, based on a promise and appointment from Apple. read more

I approached Mobile Kangaroo by recommendation of Apple website. I am happy with the service received. The technician explained all the possibilities about the diagnosis and the repair when it came to repair. Once the repair is finished on my MacBook, the unit is in fine condition. None of the possible loss of data happen and the repair finished ahead of time as the battery and case parts arrived ahead of time. All in all it was a pleasant experience to get my Mac repaired at Mobile Kangaroo read more

"MacBook had black screen and won't start. Called Apple and they shared Mobile Kangaroo for AppleCare certified repairs. Loved the great service right in my neighborhood. Prompt, smooth, COVID safe checkin; followed with quick diagnosis and estimates per warranty. They kept me in loop with ordering on parts, wait. And in 2 days got all the damages repaired. Laptop is functioning as new! " read more

These guys were genius! and helpful! and rescued me from my cracked and bent iPhone8 plus, by researching my options with apple care plus I was on vacation and was going to be without a phone! --then supervised the syncing of my information!Wonderful! read more

Manager is dishonest. When I asked how much they charge to replace a macbook battery and if it is a genuine battery, he wouldn't give a straight answer to either question and told me to bring it in. When I insisted on knowing if the price was higher or lower than the $130 Apple charges, he said that they charge $250 including labor, and that this is the same price as Apple because the $130 Apple charges doesn't include labor. This is a lie. When pressed on the genuine Apple battery issue, he also said "all batteries will fail" and that you shouldn't expect any battery, even an Apple one to last much more than a year. No thank you. I will take my business elsewhere. read more

Please go to Apple genius services if you can, and avoid this place. They charge an upfront $65 for running diagnostic services. The genius bar doesn't do that. They don't do a good job in following up with the customers. read more

Friendly, prompt, helpful. Eric went out of his way to help... but the service I needed was "not covered" by them even though they are a licensed dealer/service provider. I opted not to pay $149 since I'm under Apple care. read more

I needed my battery replaced on my 2016 Macbook Pro, so I took it in on a Monday. I scheduled an appointment and brought it in for servicing the same day. The employee at the front was very polite and efficient with processing my computer and gave me a 3-6 day window within which the replacement would be complete. It was finished by the end of the week! No complaints, just great customer service all around - would come back for more help if needed. read more

I panicked when I couldn't get an appointment with apple but took a chance and couldn't be happier. They needed a week to get the parts and finish the repair, but my macbook is good as new and it had a few different issues. Turned out it was 100% covered by apple care. They followed perfect covid protocol and were great with communication, texting me multiple times. I recommend!! read more

This place know how to fix I-Phone and Samsung galaxy phone issue, but they do not know how to fix other cell phone that is NOT an I-Phone or Samsung galaxy phone. I brought a cell phone that is not I-Phone or Samsung galaxy and try to have them repair crack screen, they fixed the crack screen but they mess up the power button and the speaker of the phone. I asked if they can fix the power button and the speaker, but they told me they should have not accepted repair my phone at the first place, and will need to charge another labor fee to fix the new issue again. read more

I'm surprised to see so many positive reviews here on yelp. Here is my horrible experience: I gave my mobile (Nexus One) for repair. I have been asked to pay 100$ upfront. Yes, I was stupid enough to make the payment even before they did the repair; I fell for their professional looks and show-off. Then I did not hard back from them. I kept calling and visiting the office for more than 6 months. I always get an unbelievable excuse "We placed the order for a spare part and shipment got stuck at Customs". I collected the mobile and asked them to call me back when the spare part arrives !!! When I collected the mobile, I surprised to see more damage to it. Moreover, they had couple of Nexus One mobiles and they couldn't tell which one is mine. I had to turn-on the mobile and check contacts to find mine. I waited for around 2 more months and I didn't heard back anything. When I visited their office, I came to know that mechanic (who took my mobile for repair) has resigned. After having lot of discussions and arguments with the current mechanic and shop owner, they agreed to give me 100$ credit note which is actually useless (it's actually some plain white sheet with a sign). They say, I can't use that credit note for purchasing and I can't use for big repairs. I can only use it for minor repairs (ex: mobile unlock). They didn't listen even when I say, I don't have any other stuff to get repaired. I would never ever recommend anyone to visit this service center. If your time is bad and still visit the center, don't pay the money upfront read more

My experience, unfortunately, was awful. My Mac desktop had performance problems and I brought it in, expecting the good service noted in the reviews. In short, it took calls to literally six different people, as my calls -- very hard to get through to the specific MK office that I brought the computer to -- were shuffled from one uninformed person to another. They simply had no way to track their work, as the computer itself moved from one office to another. And it took three weeks to get it back (+ another week + to get back to start-up discs they'd asked for and then lost). The problem here isn't honesty; I got a full refund without argument. The problem is that they couldn't get the story straight about what was wrong or how fixable it was, or whether the replacement part was available. So instead of diagnosing/talking through the options/acting on them, the computer bounced from one store to another and the communication was awful. I repeatedly said that my goal wasn't the cheapest fix possible, but a good fix that could be done quickly, but several of the people I talked with kept on repeating the mantra, "We're trying to do it as cheaply as possible so it may take awhile." Not exactly customer-obsessed. My attempt to talk a manager, who could bring a commensense resolution was unsuccessful, despite several requests. My advice: if you need your computer fixed and back to you, go somewhere else. read more

Sucks!! No follow through and the job was done after 1 week from the day it was promised to be delivered, that too only when I decided to go there and ask. Only then these stupids started working on my job. I can't understand how they could be so ignorant and still be in business. read more

A store tucked away behind the local taqueria, this is the go-to place to unlock that tri-band roaming cell phone you want to use to text your friends back in the Philippines, which is what I did. I also brought my fairly new Nokia phone for service. The guy quoted a ballpark fee, but said that he'd let me know once his boss came in to confirm the fee. The service is great. I didn't have to wait at the shop. The guy just called me to let me know when the roaming phone was ready for pick up. He also informed me of the service fee for my Nokia, and verified if I wanted to go with the repair. That's a huge plus since other places would've done the repairs anyway without verifying with the customer of the fees. You can also purchase new and used cell phones and accessories. Other services: phone repair, recycle phones for cash. And here's a plus: For all you jet-setters out there, you can purchase global pre-paid SIM cards for Asia and Europe. read more

Wish I could give zero stars. The guy here sold me a new battery that went bad within two months. Luckily it was still under warranty. But the guys sent me a away saying it was a connector problem and I needed to go to an unauthorized repair shop for a new connector. But then it turned out to be a bad battery. And the guy would not replace it because he said I went to an unauthorized repair service- which he sent me to. And then he wouldn't even let me talk to his manager. Mobile Kangaroo- notice how the reviews for this store are so low and fix the problem. read more

Awful service. They try to sell you things you don't need and then don't support you when other things break. So called manager is clueless but you can talk to "The CEO" which is a generic support number. Run away! read more

Summary of review: Review is for I-phone 4s screen change due to crack. This review is to point out that you shouldn't expect to get back a phone that is perfect or like original from this store. Other yelpers make it seem like you're going to get a phone that is like original back, but it's not true. PROS: Quick service, was honest to let me know if the parts used was new or not. CONS/Doubt: After installing the screen, the button of the i-phone became wobbly and felt it was deeper in than original. When asked about it, response was that they are not machine, so can't expect it to be like original. I am not sure if this is because of how the button was handled by this professional, and that this could have been prevented, or if it's just like that anywhere you go. From other yelpers, it seems like it should have been like original. The screen ended up with small gaps after new screen installed (less than 1mm gap) on the top left and right side where the screen meets the body of the phone. I was told by the service person that it might be because of the drop that might have modified the body of the phone, therefore these gaps are there. Neutral: Priced like anywhere else based on 2 quotes. read more

If you are lookin to Repair for your laptop this is the Best shop for you. I had some virus in my laptop and i took it to couple of computer repair shop all the shops were overprice but Mobile Kangaroo Fix my laptop for Only 100$ ...can you beleve it just 100 dollar they fix it!!! While rest of another shops were asking 50$ for just looking at the laptop & price for Fixing was Extra..thanks for kangaroo Mountain view you are the Best. read more

Quick and professional service. I brought in my MacBook Pro that seemed to be having trackpad issues and the technician was able to diagnose and resolve the issue in about 5 minutes. Would recommend to anyone that needs efficient and immediate Apple service. read more

These are the guys you go to to get your phone unlocked - they'll do it while you wait, and they won't charge *too* much for it. They're also just generally helpful. In addition to the unlock service, they also sell used phones. read more

I had heard good reviews so I went in with a hard drive for data recovery. I was given the runaround multiple times, they said they would call and never did. When I finally tracked them down they were all positive and said that they were able to get the data out of the drive and that they needed instructions as to where to transfer the data to Another two weeks passed without any communication with them they reversed their position in that the data wasn't recovered and that it was the final communication about the drive. Far from professional... if you can't do what you said you did at least don't lie and don't give me a runaround. I turned WD support offer down because you said you had recovered the data. read more

This place is the best. Husband got a new battery for great price. Quick. Thought my battery was dead. Turned out to be water damage. Traded my phone for a brand new one for $300. Quick, efficient, helpful, nice. read more

Great, prompt service. Fixed my iPhone screen in an hour and a half. Upfront pricing and full iPhone diagnostic conducted. Would definitely come here again for any future issues. read more

Avoid this place TOTALLY. I reached out to them to get my iPhone 6S battery replaced and they damaged my phone and I had to pay roughly 300$ to get the phone repaired. I am sure I was a victim of fraud practices at this store. read more

My iPhone screen was repaired in 15 min!!! Awesome service and very nice staff. It's great to find a place where you have your phone repaired perfectly and super fast!!!! Plus it's conveniently located in El Camino. read more

There is a thin line between being hilariously geeky and being stupid, and thanks to Mobile Kangaroo, using my Crackberry while washing the dishes is apparently on the hilarious side. So I took my phone in to these guys after the top row of keys stopped working, and had me out the door with a loaner phone (a RAZR, of all things) in about five minutes. The next morning, my phone was ready and working, all for just $20. read more

The Bearded Russian unlocked my Nokia N95 phone for me in a quick and efficient manner while I waited. He also provided me with a dummy SIM so my phone didn't know it was being hoodwinked. Unfortunately the magic of my dummy sim wore off after a few hours and I had to return the the Russian from whence I came. He directed me to AT&T where I can get a working prepaid SIM to appease my crafty Nokia. The Russian works in a lair full of noisily clicking neon lights and a group of beautiful but depressing fish. The Russian does not clean his carpet. If you get your phone fixed while you wait, bring a book and maybe some hand sanitizer. But seriously, these guys will fix you right up if you need a phone unlocked. There's just something about going in that store that makes me want to giggle. read more

I came here to get my Xbox 360 fixed, so this review is strictly based on that and not a cell phone service review, like the others. My Xbox went on the fritz and I found Mobile Kangaroo via web search, which directed me to Yelp, but all of the reviews were on the mobile phone side, so that kinda threw me off. I wasnt sure if they fixed game systems until I saw the "About This Business" tab. I called them anyway, just to make sure and the person said they did. I took my system to them and right off the bat it was $47 to have them look at it. I agreed and they said that they would call me when they find the problem. It took them a couple days to get back to me and the problem, like with most Xbox's, it was overheating. No RRD, which was good, but to fix it. It would cost me $90 total with the initial $47 towards it. I told them over the phone to go ahead and fix it and they said it would be done within the hour, which was kind of a surprise. It's been a week, but so far so good. They only warranty the service for 30 days, so hopefully it will be ok. Overall the experience was painless. The price is a little steep, only because nothing in the system was replaced and I also wasn't really told what they did to fix it, so all the cost was on the service side. I would recommend them for getting your game system fixed, since it is a legitimate shop. read more

This place is great. I needed to unlock my blackberry bold and they did it right away, like in under 2 minutes. If you need your BB unlocked, I highly recommend them; they are a courteous, friendly staff. Mariel(le) is really the best!!! If you broke your phone, lost your phone, dropped your phone in the toilet... you get the point, and you need a spare phone immediately... they have used unlocked phones. They also have tons of phone accessories from car chargers, to phone cases to... you name it... The place is a bit hard to find initially, so look for the big "PC MAC / MOBILE PHONE" flashing neon sign... blue and red color... I think... read more

I was charged $212.04 to change the battery in my Macbook Air 13 inch laptop at Mobile Kangaroo Mountain View, CA. When I got home, my husband told me this is far too much. I have just called Apple and confirmed that this service should have cost me $129 + tax for an out of warranty Macbook Air 13 inch laptop. I visited Mobile Kangaroo Oct 22 2018 to account for the price difference, but the supervisor did not email me with an explanation as promised. Mobile Kangaroo will charge you for shipment of the part as well as $50 labor. Basically I was unreasonably overcharged, and I will never visit Mobile Kangaroo again. Apple should make sure this authorized service provider is not ripping customers off. read more

Absolutely amazing place with absolutely amazing service! Jacob is very nice and very helpful - and a life-saver! Had an external hard drive that needed to be fixed and information needed to be somehow extracted off it... it was done very quickly - and I was kept informed of the entire process every step of the way. Highly recommend - quick, great service, tops any previous experiences I've had anywhere else. If I could give 10 stars - I would! read more

great service. got my airpods fixed in no time.

This place is awesome! After having a horrible experience at another cell phone repair place, I found Mobile Kangaroo. I need to get my boss' phone fixed after the other company really screwed it up. The gentleman here at Mobile Kangaroo was able to fix the phone right up and in a very timely manner. He genuinely cares about his customers and wants them to leave happy. He is very knowledgeable about electronics and tells you everything about their insides. I would definitely recommend this place for all future cell phone repairs. Thanks Mobile Kangaroo for keeping my boss happy! read more

all I can say is .... HOLY SHIT(meaning don't waste your time)! false promises, unreliable, no communication, unable to deliver on agreed time expectations, you'll waste your gas and time driving back and fourth because they are unresponsive through phone and emails. I'm really surprised this place is still open. I'd suggest new ownership/management . I never got my money back for incompleted work. I had to contact my credit card company to get reimbursement. It turns out the work I needed could be done for free in minutes through AT&T. These guys were selfishly pulling my chain and exploiting me. I kinda felt scammed. The only thing good is the cool little green logo of the kangaroo. my email directly to them verbatim that was never responded: "I'd appreciate a refund for this service request that was never completed. I brought in a Samsung Note 2 to be unlocked on July 1st with the agreed expectation of having it unlocked in 2 - 5 business days. On July the 6th I physically checked in on the progress as well as on the 7th, 8th, and the 9th. Today being the 10th I was supposed to have the "CODE" emailed by the boss. Unfortunately I do not see the email with the "CODE" provided nor did I see an update of any type of progress from the "BOSS". The device was required to be unlocked by today and agreed upon for international travel. I was being a good and understanding customer by being patient for an "extra" number of days. We've reached the maximum hard limit of exceptions. I'm assuming someone had dropped the ball in this situation but I the customer should not be penalized for a third parties mistake. I hope you also practice being a good and understanding business and refund the charges for the services that were not completed as soon as possible. Please refer to work order 07-01-15-00085162. Please respond to this email with a confirmation when the charges have be reverted." read more