This is a local business worth supporting. The staff are so friendly and helpful. I am always so…read moreglad to come into shop here whenever there's a birthday party, office event, baby shower, wedding, or retirement. The selection here is second to none. They have the nicest balloons party favors, decor, props, and costumes for all types of occasions. Things are a little bit expensive here because they are so local to the area, but we take care of the community because the community takes care of us.

I went into the store and purchased a strawberry Squish. I walked out, opened it, and gently…read moresqueezed it, only to notice that the filling inside immediately started leaking out. Since the item was clearly defective, I went back into the store right away and asked if I could return it. The employee told me that all sales were final, while the manager was standing right next to her. I pointed out that the receipt specifically states that returns are accepted with some exceptions. The picture below shows exactly what I'm referring to. What I found especially frustrating is that the "ALL SALES FINAL -- NO REFUNDS, NO EXCHANGES" stamp was only placed on the receipt after I had already paid, and no one informed me of this policy before I purchased the item. If I had known beforehand, I could have made an informed decision about whether I wanted to buy it. I explained to the manager that I felt this was misleading, especially because the receipt itself says returns are accepted and I was trying to return a defective/damaged item, not simply return something I changed my mind about. She told me that she could only offer me an exchange. I explained that I did not want an exchange because I had purchased a defective item and wanted a refund. Overall, I'm very disappointed with how this situation was handled. I understand stores have return policies, but customers should be clearly informed of those policies before completing a purchase, especially when it comes to defective merchandise. The way this was handled left me feeling deceived and frustrated

This location doesn't accept cash for now. The guy there said it's because business is slow now?…read moreWth? I think he was lazy & that he didn't want to give out change, lol. There was no sign by the fromt indicating that they accept cash only. The store itself is nice & clean.

Need to find a mask to go along with my costume, so we stopped by here…read more Found a mask, but there is so much shopping to do here for your Halloween needs. I honestly feel like Halloween isn't as popular as it once was, which is truly a shame. There aren't as many Spirit locations as well. Still, I love this franchise, and hoping it continues into the future. To infinity and beyond.

Came back to rent some costumes & once again had the best experience ever. The staff was so kind &…read morehelpful as we looked for 70s gear for the party happening that evening. We came in with our son (4years old), & the attendant was super friendly & sweet the entire time. We got the best outfit & we were the bell of the ball. The shirt we rented was $20! Totally the best deal. If you're looking for a costume of any kind, don't miss out- come here!! Heads up- they don't have kids costumes

Drove from Hayward specifically to shop this place for a Halloween costume rental . It seemed…read morepromising and organized . Took a number and was told someone will be with me . Number called and I told the young lady I was looking for a Viking warrior costume to rent . With the advice of the other lady that worked there , she pulled out one leather corset strappy thing and said that's all we have . Being optimistic I said ok what would I wear with it and was told a slip and other items they don't have . As I was looking at it by the rooms I asked to try on and that is where the help stopped . She never came and checked on me. Never suggested anything else to try with it. Meanwhile the other lady was helping a couple completely engaged with suggestions and bringing items to try on . Completely different experience than I was having . We decided to just leave . Complete waste of time but at least there was a place near by with good tacos . Next review lol

ok so their squishes are amazing and never pop they are really good quality but could be a little…read moreexpensive they have literally everything you will need for a birthday.I also wish they could be faster at checking out last time we went there is took like 7 minutes because if lack of space at the register. they have great items that everyone wants to look at, but it means other people can't check out (expert hack: there's a registrar in the back! it's always empty) but everything else was perfect

Great selection of random knick knacks. A bunch of decoration themes and unique gifts can be found…read morehere. The kids love getting lost in the aisles by inspecting every item they present. The staff is friendly and knowledgeable. Great little shop where you can find something for everyone.

I have been to Cynthia for years, whenever I attend to school fundraising gala's. I just tell…read moreCynthia the themes, she has everything from clothes and accessories! I never had to worry about what to wear! She just jazzed me up for a black-white-ball in 5 minutes! Also, I am not cluttering my closet and garage for collections that I only wear once in my life. She is kind, resourceful and reasonable. It is my pleasure to support a local business as such! I donate my collections to her too. Why keep them cluttering my closet and garage, and think I will wear them again years from now?

Oh man, I wish Yelpers would provide more info when writing reviews of businesses…read more.. Here's what you need to know about Cynthia's: - It's not your typical costume shop, open during regular business hours - You need to schedule an appointment to meet with Cynthia - Her shop is located in a medical office building, a little difficult to find - Looks like Cynthia makes custom costumes - really cool! Therefore, you should not do what I did yesterday and just stop by. Bad idea! No one was there

I needed some makeup for halloween and this place had a nice selection. While it was not cheap, it…read moreappeared to be of decent quality, so I think it was worth it. The people who work here were very helpful!

A wonderful and diverse set of costumes for many occasions. Cost is very reasonable. From baubles…read moreto full blown period ensembles.

Everyone who is looking for disposable masks during Covid 19 come to Diddams before 9/30/2020…read morebecause they have masks on sale for $5 for a pack of disposable masks. You read that right! It's a special they're running until the end of the month! 3 stars for super slow service with no one in line or in the store really and also for their sky high prices. They usually sell party supplies at 3x the normal price. But masks...use them...and this a value...

DO NOT COME HERE. The staff is very rude and disrespectful towards kids. They have a ridiculous $5…read moreminimum from the card or phone, so I couldn't even buy candy here.

Truly loves the Spirit Halloween Franchise! I have been their Valued Customer for a decade now and…read moresuper happy with their merchandises!!! They offers many things Halloween!!! From Spooktacular Masks to Halloween Costumes for all ages, To makeups, Decorations, Various Toys, Accessories, Animatronics, Sounds, Displays, Lightings, Collectibles, and so much more!!! They carried a wide Selections of Halloween items of many Different Characters all over the Bay Area locations and throughout the Northern California!! So Far, Every year in October, I'm always super excited and looking forward 2 Halloween with you, Spirit Halloween!!!! I'm truly Happy and Satisfied with all of my costumes from you guys!!!

Customer service was decent, but this place was a nightmare as far as organization. Don't blame the…read morestore soo much it's the customers who come in and move everything from everywhere with no common courtesy.

What a wonderful wonderful wonderful wonderful wonderful place. Great customer serviceread more

Nikki is very responsive and easy to work with. I haven't picked up the costumes from her yet but…read morewould like to mention that she has been working with me very patiently. She has everything you need (costume+jewelry). She has been very friendly and helpful. I'd love to rent from her again in future. I highly recommend her. Excellent customer service!