Ok. I wrote a pretty scathing review over the summer, due to the horrendous beginnings I had with…read morethis company. I'm still pretty salty about it, BUT since that time I experienced a weather related service outage and was impressed with their timely service. So I'm updating. Apparently lightening struck something important down the road from me, and I my internet/phone service was out. While at work, I got on the online chat (which was actually pretty fast compared to my past experiences) and they had someone work on it remotely right then. A local technician called me shortly after, and gave me his cell number to call in case the service was still out when I got home. It was, so I called and he worked on it that evening! I had service back by 6pm. Needless to say I was impressed on how quickly they addressed this. Where was this when I was first staring out with CenturyLink?! I hope this is the kind of service they can consistently deliver.

Why the fvck do I need to be home for the repairman to fix a line the county dug up placing a…read moreculvert 1/4 mile from my house?

Have to return our xfinity router in! After being fleeced by xfinity for 4 years, we have decreased…read moreour WiFi bill about $100 . Also the reception much better for streaming! After much harassment with the home office, we finally had our service cut out! So. I thought that i would get the same treatment from the store! OMG ! They were open in the 4th until 4 ! But what made this special was how we were treated! The young man was so unstable and no pressure at all! He was very k and willing to help as soon as wi walked in ! He knew exactly why I was there! If this young man was CEO I bet this business would be much more customer friendly! Ty! The service was the best!

If you need help with your Xfinity plan or devises I recommend going directly to the store by…read moreCostco on 29. Amelio (who works there) is a tech genius. I walked in not able to get my new IPhone and Apple Watch to communicate with her other. They fixed the problem...I left the store with a new watch and a bill (including the watch) that is $84 a month less than I had been paying. It is worth your time to stop in!

I actually had no idea there was a Verizon Wireless in Charlottesville until a friend told me. I…read morewas actually about to drive 2 hours back to NoVa to hit the Fair Oaks Verizon. Anyways, I'm happy I found this place and I was quite surprised at how large the store was especially in Charlottesville. After reading the negative review, I wasn't expecting much when I walked in, I just wanted my phone activated and my contacts transferred from my old phone to my new one. To my surprise, not only was the customer service rep helpful and friendly, she even helped me package up my old phone so that I could just drop my old phone off at Fedex on my way back home. I was super happy at how quick the service was especially since I was slightly hungover from the night before and didn't want to be dealing with rude people... This will definitely be my go-to place if I have any problems with my phone. I am only giving 4 stars b/c I would like to see how their service is if I were to have any problems w/ my BB (i've been a little spoiled by the Fair Oaks Verizon in giving me replacements w/out insurance) so I'm going to wait & to see how their service compares :)

They over charged me for 5 moths, they carged me for two phones and only one was not in use. It was…read morefroze and even the employess in waynesboro could fix it. I told them in December of 2025 to turn it off, again in January ---------------to April of 2026. Each month I called I promised they would have it disconnected. It was a dead phone and it could not be fixed. So around April the 3rd I told them AGAIN, DISCONNECT MY CELL, even though I paid them again and it was not due until April 23, I told them to disconnect my other cell also. I di not need their business. What a rip off. From December 2025 to April I was paying for two phones and only one worked. I feel like they just stole $540.00 from me but they don't care . After 25 or 30 years of being a loyal customer, they don't care.

Super-fast shipping, wonderful product back-up, a tremendously good stock, and absolutely…read morefirst-rate customer support! My latest exchange was over a Kann (A&K) personal stereo that stopped working. Jason had a quick and useful suggestion which ultimately didn't pan out, but immediately was back to me to tell me that a new unit would be shipped out the next working day and at the same time e-mailed me a pre-paid return authorization. It doesn't get better, though it often gets far worse. Crutchfield has me for a customer for life!

customer service is so trash. Been on hold 30 minutes and counting. close to going nuts.read more

Dish network is absolutely the worst of the worst. Each year I get cheated out of money because of…read moretheir customer service foul ups and botched service. Go anywhere but dish network!

Second worst company in the history of the world. Only Centurylink is worse. They kept me on hold…read morefor 48 minutes to cancel my account then hassled me for 15 minutes more about not cancelling. Then the call ended with you'll get a $72 refund but I can't issue it to you, you need to call back after the account has been closed for a week. So then back for a second phone call, only 20 minutes in the queue this time, then hassled about restarting my service, told the $72 will be refunded to my card within a week. Scam Scum should be their new name.

I don't know what I would do without Top Notch Computers period. They just did a fantastic job on…read moremy home desktop computer, updating it to Windows 11. Wow, amazing , innovative, kind , highly efficient and best of all , reasonably priced. If you go anywhere else you are doing yourself a disservice. Top Notch Computers is the best and don't forget it---I highly recommend them for anything after all they gave me a Happy Thanksgiving 2025.

I was never able to connect with a live person to discuss my need, so your service was non-existent…read moreand I will have to go elsewhere.

Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

Absolute worst provider you can go with. We were forced into a contract with Xfinity because they…read morewere the only internet service provider in the area. They continually upped the price of service without warning, and when we finally moved and requested a stop service... They continued to not only charge us, but also upped the rate again. I contacted their cancellation department several times, and each time when I was assured we were done and they would be sending me a refund... it never happened. This continued for seven months. When I finally got someone competent enough to actually process the refund and get things sorted, they sent me a refund for one months service... on a gift card that I received late and would expire that month. Do not trust this company. I will never in my life go back to working with them. Thanks for nothing.

Comcast must be one of the worst ever customer service companies. Their product is expensive and…read moreunreliable. Their customer service representatives misleading.

Lumos had a crew installing T-Mobile fiber at the house next door. They were blocking my driveway…read moreand mailbox. I asked them to move and they didn't. Later when my wife was trying to use our driveway to leave and could not. When she asked him to move he said I told him it wasn't necessary. When I told him he was wrong, things quickly escalated and he asked me if I wanted to "go" and his crew told me "I wasn't too smart" my wife deescalated... But why am I being told I will have my ass kicked in my own house, by someone digging a ditch next door? I called their supervisors at Lumos and T-Mobile. No one seems to care. Watch out for these thugs in your neighborhood!

I signed up for high speed Internet with Lumos in March and was supposed to receive a $200 gift…read morecard after 3 months. I have been waiting and when I called customer service today they had me on the phone trying to upgrade my service but said that they don't have a record of my promotional offer. I explained to the 2 different representatives that I spoke with that I would not consider doing business with a company that has already misrepresented themselves and made promises about a promotion in the past that they are not willing to honor. Poor customer service!!