Ok. I wrote a pretty scathing review over the summer, due to the horrendous beginnings I had with…read morethis company. I'm still pretty salty about it, BUT since that time I experienced a weather related service outage and was impressed with their timely service. So I'm updating. Apparently lightening struck something important down the road from me, and I my internet/phone service was out. While at work, I got on the online chat (which was actually pretty fast compared to my past experiences) and they had someone work on it remotely right then. A local technician called me shortly after, and gave me his cell number to call in case the service was still out when I got home. It was, so I called and he worked on it that evening! I had service back by 6pm. Needless to say I was impressed on how quickly they addressed this. Where was this when I was first staring out with CenturyLink?! I hope this is the kind of service they can consistently deliver.

Why the fvck do I need to be home for the repairman to fix a line the county dug up placing a…read moreculvert 1/4 mile from my house?

If you need help with your Xfinity plan or devises I recommend going directly to the store by…read moreCostco on 29. Amelio (who works there) is a tech genius. I walked in not able to get my new IPhone and Apple Watch to communicate with her other. They fixed the problem...I left the store with a new watch and a bill (including the watch) that is $84 a month less than I had been paying. It is worth your time to stop in!

Awful service, cowardly manager, employee throwing a temper tantrum like a child. I've rarely if…read moreever seen a worse operation in any retail capacity. Guy in front of me was furious about fraudulent billing, the manager was hiding instead of dealing with it. Her staff member with a man bun went and hid in the back room because he has no capability to work in customer service whatsoever. I was told the fraudulent billing of my account would take six weeks to be refunded and the agent said I was 100% correct, they should not have charged me. His recommendation was to file a fraud claim with my bank. Awful store representing an even worse company. Avoid comcast/xfinity in all ways at all times!

Called Verizon repeatedly for an overcharge on my phone I kept being told would be removed. Finally…read morewas told to go in person to have this resolved . Waited well over an hour /hour and a half after being told I was "second in line" at time of check in. The people at the store were kind and doing their best so this review is not on them by any means/I know they can only do so much and at least they helped connect me with Verizon and even got on the phone to explain the overcharge I kept seeing/but lady on the Verizon end was a very rude person- finally admitted we were being overcharged and took off the fee. Not apologetic just rude. I can't wait to switch carriers *edit to add that when I came home I decided to check into my account and see if this was indeed corrected and it still was not! I had to get into the chat and threaten I would file a complaint and magically it finally was corrected and I was credit back the overcharge. Lady I spoke to on the customer service line for Verizon was "Sky" who was rude and said she would Make the correction and still did not. Disappointing.

They over charged me for 5 moths, they carged me for two phones and only one was not in use. It was…read morefroze and even the employess in waynesboro could fix it. I told them in December of 2025 to turn it off, again in January ---------------to April of 2026. Each month I called I promised they would have it disconnected. It was a dead phone and it could not be fixed. So around April the 3rd I told them AGAIN, DISCONNECT MY CELL, even though I paid them again and it was not due until April 23, I told them to disconnect my other cell also. I di not need their business. What a rip off. From December 2025 to April I was paying for two phones and only one worked. I feel like they just stole $540.00 from me but they don't care . After 25 or 30 years of being a loyal customer, they don't care.

customer service is so trash. Been on hold 30 minutes and counting. close to going nuts.read more

We are commercial customers. Have experienced a number of outages where the reps from Ting ( after…read morea usual 2 hour wait) cheerfully tell us that nothing is wrong. They refuse to send out techs, they are liars with regard to the actual bandwidth that we receive. Been a commercial client with them for over 8 years and will replace them as soon as possible. Degradation in reliability, customer service and ethics = death spiral. Then. they lie about it. Run away....we are Jon Fink, JVI

Dish network is absolutely the worst of the worst. Each year I get cheated out of money because of…read moretheir customer service foul ups and botched service. Go anywhere but dish network!

Second worst company in the history of the world. Only Centurylink is worse. They kept me on hold…read morefor 48 minutes to cancel my account then hassled me for 15 minutes more about not cancelling. Then the call ended with you'll get a $72 refund but I can't issue it to you, you need to call back after the account has been closed for a week. So then back for a second phone call, only 20 minutes in the queue this time, then hassled about restarting my service, told the $72 will be refunded to my card within a week. Scam Scum should be their new name.

I don't know what I would do without Top Notch Computers period. They just did a fantastic job on…read moremy home desktop computer, updating it to Windows 11. Wow, amazing , innovative, kind , highly efficient and best of all , reasonably priced. If you go anywhere else you are doing yourself a disservice. Top Notch Computers is the best and don't forget it---I highly recommend them for anything after all they gave me a Happy Thanksgiving 2025.

I was never able to connect with a live person to discuss my need, so your service was non-existent…read moreand I will have to go elsewhere.

Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

Absolute worst provider you can go with. We were forced into a contract with Xfinity because they…read morewere the only internet service provider in the area. They continually upped the price of service without warning, and when we finally moved and requested a stop service... They continued to not only charge us, but also upped the rate again. I contacted their cancellation department several times, and each time when I was assured we were done and they would be sending me a refund... it never happened. This continued for seven months. When I finally got someone competent enough to actually process the refund and get things sorted, they sent me a refund for one months service... on a gift card that I received late and would expire that month. Do not trust this company. I will never in my life go back to working with them. Thanks for nothing.

Comcast must be one of the worst ever customer service companies. Their product is expensive and…read moreunreliable. Their customer service representatives misleading.

I cannot say enough good things about Lumos in High Point, NC. Their prices are reasonable and…read morecustomer service is excellent! I was afraid when Lumos took over Northstate that service would suffer. It has not. Just yesterday our dog got tangled up in the fiber optic cord and pulled it HARD as she jerked away. Instantly, our internet went out and nothing could bring it back. we called Lumos at 4:55 pm yesterday and they scheduled a service call some time in the next 48 hours. We waited until 1:45 pm today, not quite 24 hours, and I inquired about our place in line for service. Brian answered the phone and was very helpful. He said we were 4th in line on our technician's list for today and, honestly, he couldn't guarantee it would happen today. I explained we were starting to panic a bit since both of us work from home and not having internet was seriously inconvenient. Brian sympathized and said tomorrow would be the worst case scenario. We hung up. Not 10 minutes later, my husband gets a call from our technician saying he is a few minutes away! I know he didn't get through 3 service calls in 10 minutes. I suspect Brian and Logan spoke and things got shuffled. It took Logan 10 minutes to get us back up and running!!! Thank you Brian and Logan and Lumos in High Point, NC. We are so grateful! Don't hesitate to get Lumos. Excellent service from local people who CARE and fair prices. You can't ask for more!

Lumos had a crew installing T-Mobile fiber at the house next door. They were blocking my driveway…read moreand mailbox. I asked them to move and they didn't. Later when my wife was trying to use our driveway to leave and could not. When she asked him to move he said I told him it wasn't necessary. When I told him he was wrong, things quickly escalated and he asked me if I wanted to "go" and his crew told me "I wasn't too smart" my wife deescalated... But why am I being told I will have my ass kicked in my own house, by someone digging a ditch next door? I called their supervisors at Lumos and T-Mobile. No one seems to care. Watch out for these thugs in your neighborhood!