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    Crutchfield Store - Charlottesville

    3.3 (107 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    Services - Crutchfield Store - Charlottesville

    Auto electronics installation

    Auto electronics repair

    Home theater calibration

    1 More Service

    Home theater installation

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    Bluetooth FM transmitters serve as a bridge between older car audio systems that lack connectivity to your phone.
    David N.

    I have a 1999 Lexus SC300. A new stereo headset is about $1000 and I have seriously thought of getting one installed. My son son suggested I try a FM transmitter first. Crutchfield's has always been a reliable source for self-installed audio gear. I found this Scosche bluetooth for $39. Plug-in play done in a minute! Works with Spotify, iTunes, and other apps!

    Melding a new component with vintage legacy!
    Brian S.

    I recall buying my stereo equipment, all but the speakers I think, from Crutchfield sometime in the previous century. Probably 1988 or so. The Sony CD player has a manufactured date of July 1987! Well, the CD player died and when trying to fix it I made matters worse. Shopped around for a basic CD player that would connector my now vintage receiver. Not as easy as I thought it would be... until I checked with Crutchfield. One credit card Bill an two days has me back in business listening to my vintage CDs. The Cambridge Audio unit is fairly basic and is just what I wanted. Great sound too! What would I do without Crutchfield?

    After
    Delroy B.

    I installed a new system and Scosche touchscreen in my Mustang. I was in a little over my head but Crutchfield customer service was there to help with every question that I had and the instructions were pretty good. Install turned out great.

    The big hole in the dashboard cubby. Nothing sealed. Nothing secured.
    Scott H.

    I have had good experiences with Crutchfield in the past -- product prices, self-install instructions/assistance, in-shop installations, etc. So I turned to them when I wanted to add Bluetooth and wireless phone charging to a used car I picked up. Little did I know the nightmare that awaited. I arrived for my in-shop installation appointment on time. I had been told to expect up to 2 hours for the install, and I planned on waiting at the site. After sitting there a couple of hours, an installer came out to tell me that one of the parts needed for the installation was being shipped over from a warehouse. I was frustrated, because I had made the appointment several weeks in advance; why did they not already have everything on site waiting for me? Unfortunately, the truck with my part was headed over the mountain to Harrisonburg before coming back to Charlottesville. I was told it would be a few more hours before the part arrived. So I sat there and waited some more. The installer had difficulty figuring out how to configure the part to my car; he had to do a few "trial & error" attempts to get it working. When he was done, he took me back to the shop to show me that the installation was delicate. My phone would charge, but only if it rested in a certain way in the dash cubby. All in all, the installation took 6.5 hours! On my drive home from Crutchfield, I noticed that every single bump in the road, and every turn, caused my phone to disconnect from the charger. It simply wasn't working. The part & installation ran me $250, and it wouldn't work. What's more, I found out that the installer had not fastened down the cover plate over the hole he'd cut in the dash cubby. It was completely loose and just resting there. Nothing to protect the equipment beneath. Not that it mattered. Within a few days, the charging coil in the cubby fell down into the dash. Apparently it was attached with some sticky tape or something, and the adhesion didn't hold. So now I'm left with a hole in my dashboard, a piece of plastic to sit loosely and unattached over the hole, and equipment rattling around inside that doesn't function. Going back to Crutchfield to give them an opportunity to correct the problem is going to take me another 2+ hours of waiting for installation (plus the long drive back and forth to the store). It's another day taking off work. And I have ZERO confidence at this point that the installer knows how to correct the problem without making it worse. The entire experience has been disappointing and unacceptably time-consuming. (I should note that they offered me a $20 discount on the part because of the delayed installation -- less than 10% of the cost, and definitely not an appropriate compensation for my loss of time/work.) I hope to get this situation corrected somehow, and then I hope to never deal with Crutchfield again.

    Steven B.

    They were terrific! Although the project did not include my side Blindspot cameras because of a glitch in design with JVC everything came out great! They provided everything I needed, and Gave me a full refund on everything I did not need! The lifetime tech-support ain't bad either...

    Pioneer AVH-W4400NEX I picked up. There were multiple kiosks to quickly access product information.

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    Ask the Community - Crutchfield Store - Charlottesville

    Do you take trade ins?

    Hi Jeffrey, Yes, we do have a trade-in program for certain electronics through 2nd Life; to get… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Crutchfield Store - Charlottesville

    I recall buying my stereo equipment, all but the speakers I think, from Crutchfield sometime in the previous century.

    Mentioned in 4 reviews

    Read more highlights

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    Best Buy - Munir Ahmad

    Best Buy

    (92 reviews)

    $$

    Missed Deliveries, No Ownership, and a Refund That Should Have Been Simple…read more I'm leaving this review to document an experience that was far more difficult than it should ever have been. I purchased a KitchenAid dishwasher from Best Buy in Charlottesville for roughly $1,000, including installation. The store missed multiple scheduled delivery dates. Eventually, I was told the appliance could not be obtained and that the purchase would be refunded. At that point, the transaction should have ended. Instead, the refund process became complicated and poorly handled, ultimately involving billing and collection issues with Best Buy's credit card partner. What stood out most at the store level was accountability. Front-line employees were polite and tried to help. However, as I attempted to escalate within the store, the opposite of what you'd expect happened: the more senior the management level, the harder it became to get anyone to engage directly or take ownership of the problem. The issue was not resolved at the store and required escalation well beyond this location. This review isn't about one missed delivery -- things happen. It's about the lack of follow-through, ownership, and problem resolution when something goes wrong. For a major appliance purchase, that's concerning. Ultimately, the matter was resolved elsewhere, but the store lost my trust in the process. I'm leaving two stars because staff were courteous, but I would not purchase a major appliance from this location again.

    Recently I had the pleasure of working with a gentleman named Mike at the Charlottesville, Va…read more Store. He was very thorough and really helped me. I had gone back and forth 3-4 times because I am not very computer comfortable. He was very patient with me. He does deserve the 5 star rating. Thanks, Vicki

    Crutchfield Store - Charlottesville - electronics - Updated May 2026

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