NICK was Awesome! . Had phone that had so much malware that I couldn't stop the pop ups to get to…read morethe store and download antiviral software. He helped factory reset and gave us tips. I will be back for my other electronic device needs!.

Decent business. The people are friendly. I bought a pair of their XPG headphones for around $60…read more After using them for maybe 8 months the plastic arch that connects the two earpieces spontaneously cracked. They still work I guess but the right ear is annoyingly loose. When I called to ask if I could get a refund or a replacement, they didn't believe me when I said the headphones cracked on their own. I can understand some skepticism about how the headphones broke, especially given the reputation of gamers and their anger issues, but it felt bad to be mistrusted like that. The employee said he couldn't help me and I needed to speak with the company who made the headphones. THANKS

Ptrsented my Macbook pro that would not start up. The personablestore person started it up in…read moreseconds and sent me on my way with no charge!

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

Some years ago, I had a TV/VCR combination, but the VCR just ate my tapes. I took it to Lee. They…read morecharged me for allegedly repairing it. When I took it home, it ate another tape. I cut my losses and threw away the TV, which is what I should have done instead of taking it to Lee in the first place.

On May 29, 2015 we purchased a bulb for our projection TV from Lee's TV who charged us $157.95. On…read moreOctober 27, 2015, just 5 months later, I went back to the store with bulb in hand becuase our TV stopped working. Mr. Lee himself said the bulb was cracked, even though I could not see it. He offered no assistance. I left frustrated and ordered the same bulb on Amazon for $23.00 (free shipping), and our TV now works perfectly! Lee's has a sign posted that says any work under $140 will be done without prior approval. CRAZY! This place is a rip off!! DO YOUR HOMEWORK! This is my very first Yelp review. I took time out of my day to help other consumers.

Oliver is the BEST!! He has been working in this field for a long time and gives incredible…read morecustomer service as well. I am very particular about choosing the right person for my needs when it comes to any service I look for. Oliver is professional, extremely knowledgeable and is always just looking to make sure you understand and feel at ease with the process. Please go to Oliver first, he offers fast service, fair prices and really cares to give you the best service he possibly can.

Oliver is non-judgemental and welcoming. He looks for the loose expensive way to help. I'm really…read moreglad I found him: call for the best time to meet him.

We always find what we need at Batteries Plus in Charlottesville, Va., and the staff is so helpful…read more Recently, In May, I was buying batteries (on a good sale) and having trouble with my cell phone - a problem that even Tracfone was unable to solve. I asked THOMAS about it and he correctly solved the problem in just a few minutes by telling me what to do - without charging me for the advice (!).. As soon as I got home, I followed his advice - and guess what - my Tracfone cell phone is now working perfectly and doing what I want it to do. THOMAS was a lifesaver!! Thank you so much - and also for being there when we need good batteries. Annie and Mack Rowe, Madison, Va.

I usually have pretty negative experiences with watch/ battery places.. but this location is…read moreamazing. The wait time is never really long and their service is awesome!! I went in to replace my watch battery, not knowing anything about the model or make.. but he took care of it on his own, VERY QUICKLY and PROFESSIONALLY. I also went in (a few months later) to change the battery on my car keys, and had a similarly positive experience. They were also very clear and upfront about the price estimate, which i appreciated very much.

I have a 75 inch Roku TV that needs the backlight repaired. I told the technician this when he…read morecame. He does the diagnostic and proceeds to tell me I need the backlight and a new power source. Nothing was wrong with the power. You can hear the movies you just could see it. Then the tells me he has to call the office to see how much it will cost but goes outside to make the call. Then returns and attempt to quote me $490 for a tv I paid $670 for brand new. So I denied the service and paid him $75 to tell me what I already knew

You claim you review customer calls .... Clearly you do not or you would not keep the jerk guy…read morearound that answers the phone. He is ALWAYS so rude. This was not my first experience with your company but I promise it will be my last. I figured everyone has a bad day and I try to give a little grace. But after this last attempt to work with your company...I'm going to make sure you are exposed to the review you deserve because you do not employ anyone with decent customer service skills.

Tristan and his team are WIZARDS. My iPhone six was completely dead. I had taken it to another shop…read morein town where I was told it was hopeless, but Tristan had my phone working again in less than two minutes. I had three weeks of baby photos on my phone that I had (stupidly) not uploaded. He SAVED them! I had been referred by the guys the Sprint store, and I will certainly refer any friends whose phones break. True miracle workers!

I accidentally broke my girlfriends phone and the owner had her phone fixed in less than a hourread more