The glass replacement on my phone was perfect. Looks brand new. The price to do this fix was…read moreacceptable

Great service! I did get an immediate response with an estimate for the repair. The screen on my…read morephone had turned off. They said it was because I had dropped it. I said I dropped the phone over two years ago but they said it does take time for the damage to get worse over time. I suppose that's what happened in this case. They ordered the part and it came in within two days. Once they called, I asked if I could bring the phone in that day and they said yes. They got it repaired in one hour. Great friendly service.

This is one of the few places that I found to replace the battery on my apple smart watch…read more It is located in a mall area in the short pump area. Plenty of parking. The store itself is pretty small with no frills inside, which was fine. They had to send my watch to another store to get it replaced so it took 3 business days. The cost was around $125. Kind of high for a watch battery but cheaper than a new smart watch. My only complaint is that I took my watch in because of a bad battery so my % battery on drop off was like 10%. When I picked my new battery watch up, it was a 3%... I would have liked to have had them charge it some at least so that I could see that the new battery was replaced. It is kind of like picking up a watch or clock at another store and it isnt wound or set to the right time. But it worked find once i charged it I was glad to do this route vs a new watch.

Had an issue where my desktop PC got fried through the ethernet cable. I called and they said they…read morecould analyze if for me to see what all needed repaired. I brought it in and every time I called to check on their progress they would tell me they didn't have the equipment at this location to work on it. I finally just picked it up after about a week and took it somewhere else. They shouldn't advertise PC repair at this location.

Great experience! The screen touch sensor on my phone stopped working and I was overdue for a…read morebattery. FF gave me a quote & wait time - less than an hour! Everything was super easy and my phone is back in good shape.

High recommendation. I had assumed I needed a more complex and expensive repair on my iPhone. Owner…read morehelped me immediately and assured me it was a simple and pretty inexpensive fix. I was out within 5 minutes, happy with the service and repair. I even asked about an accessory that he kindly educated me about, not letting me buy something that probably wasn't best for my needs. So no concerns about being up-sold just so they can make a buck. He genuinely was eager to help.

Kudos to this shop. My tablet was repaired (new display) in less than 48 hours. Part was ordered…read moresnd installed.

Update 2: 4-stars for owner…read more1-star for staff at location and repair Owner called and has sent a full refund after discussion. Also offered to repair again, but after the escalation of this situation and dealing with staff at store on multiple occasions in-person and phone asking to have this done in the first place, we declined to use them to repair the cracked screen. Update: "Jeff", the manager reached out to repair via text, but we simply don't trust this business after visiting in person and then calling twice afterwards to have them replace in one day. Sorry, but we have never had a cracked phone screen in this household until we used your product. And it very well could have been cracked or dropped by your business since we noticed the cracks less than 18 hours after getting the phone back. It's a shame you couldn't replace it when we brought it to the store. Hopefully, a refund will be made since we gave you three chances to make it right. Steer clear! This place will swindle you. They do not honor warranty. Had a screen replaced because the touch aspect stopped working. Had phone for four years and never had a cracked screen. Less than 24 hours after getting it replaced, screen cracked and not by dropping. Paid $150 to replace the first time for an older Samsung Galaxy. Staff was rude and said they don't replace from phone drops, but if they opened phone they could tell if it was dropped or not. Hmmm, so I should believe them to tell me if the phone was or wasn't dropped? As it's an older phone (four years), I can guarantee it has been dropped a few times, so looks like an easy out for them to not cover warranty. They are either really bad at repairs or offer cheap replacement products to customers. Go to a more reputable place, like Computer Cave. They are honest and offer quality repair and products. Staff at this Fruit Fixed Store couldn't even tell me how much the part the cost or even acknowledge that glass can crack from cheap quality or improper repair. Save your money and repair elsewhere at a more reputable place.

I had an "emergency" the other day with my computer. I went to the computer cave and I was…read moreincredibly impressed. It's a professional shop who bend over backwards to help. My problem was an emergency for me only. Dave was the person who helped me and he fixed my problem quickly, professionally and with good humor. Like I told him...all of my computer issues go to Computer Cave from now on. jay

Have an older laptop. Hard drive died. Thought I lost everything. They replaced the hard drive and…read morerestored EVERYTHING! Works perfectly! Fair, honest, fast and top-quality work. Life savers. Only problem I have - they deserve more than 5 stars!

Worked fast and solved my problem with my laptop. They didn't charge much at all. Friendly and…read moreprompt. My issue was a minor fix and explained what to do to prevent future problem

Took my IPad Pro in to get fixed and the guy looked at it for 90 seconds tops and said the…read moremotherboard is shot so it can't be fixed. Not satisfied so I took it to another place and they fixed it. It was just the charging portal. Don't use this store.

Highly recommend Aarons PC Support. Very friendly and knowledgeable. He has fixed my PC multiple…read moretimes the last few years and I will not go to anybody else. The pricing and professionalism are unmatched. Cannot recommend Aaron enough and thank you. Aaron when you see this.....YOU ARE THE MAN!!!!!

Aaron gave a superb customer service, reasonable price, and very fast service…read more My daughter couldn't be more happier. I dropped off the lap top around 11 and Aaron called me back by 3 p.m. All good and ready to go. Thank you for an A+ service.

Great experience with Glass Smith today. My fiancée dropped her phone in water and the battery…read morestopped charging. I logged on and got a quote in minutes. From then it only took a few hours before it was fixed and returned. Jordan even gave me a deal on the repair. Only issue was a few bugs in the website UI when setting up the repair but it was minor and fixed quickly. Overall they were great and I would recommend them to anyone.

Pros: - local Richmond business…read more - Service is very convenient - easy to schedule a smith's visit - priced competitively considering the convenience factor Cons: - since iPhone screen was replaced, typing isn't the same as it was before service, particularly near the bottom of the screen - space, return, etc.). I think I've made more typing errors in the last two weeks than I have in my first 8 years owning an iPhone. - the new screen is not flush across the entire face of the phone. About 1/8-inch from the edge, the screen is visibly higher. Maybe this is because it's an aftermarket repair, but it came as a surprise and wasn't explained by the smith. - sent an email on the glass smith website following my appointment that was never answered, which is disappointing. Update - 2/3/17 - screen usability has gotten worse. Difficult to scroll - still no response to my email about my concerns