good - lee was responsive and competitive with his yelp estimate. isaiah was helpful onsite and answered all of my questions. cracked phone screen was repaired within 1 hour. bad - store is empty upon arrival and customers have to wait in silence for a few minutes until an associate finally appears. ugly - cybersecurity risk...not fond of giving up my passcode but understand the need for testing and warranty. so far so good. would return or recommend. read more

The glass replacement on my phone was perfect. Looks brand new. The price to do this fix was acceptable

Great service! I did get an immediate response with an estimate for the repair. The screen on my phone had turned off. They said it was because I had dropped it. I said I dropped the phone over two years ago but they said it does take time for the damage to get worse over time. I suppose that's what happened in this case. They ordered the part and it came in within two days. Once they called, I asked if I could bring the phone in that day and they said yes. They got it repaired in one hour. Great friendly service. read more

Friday was errand day and I had put off fixing my son Cole's tablet for long enough (6 months plus). I called I Rite to make sure they had the screen for the iPad mini and confirm the price of $89. I Rite is easily found by GPS or just head to Short Pump Cinema and it's on the left two doors down. It's a quaint little repair shop that does wonders. There is a large parking lot and several restaurants in walking distance to check out while they repair your gear. I remember in the not so distant past if broke the screen on your laptop it was toast. You were better off replacing the whole thing due to the cost of replacing the screen. I am amazed to see how far we have come. They had the screen I needed in stock, under a $100, and it was done in an hour &1/2. It almost seems unreal. The techician Cameron, was helpful, and courteous. I appreciated his honesty when giving advice on the pros and cons of of repair vs replacement. The whole process took about an hour and it looked brand new when it was done. My son has been using it for the last few days and is so happy. Thank you I Rite for helping me be his hero for the day! read more

i-Rite iPhone Screen Repair - Coles iPad is fixed. Yaay!! - Mobile Phone Repair Near Me - Glen Allen, Virginia

The professionalism is great. Error had happened when they fixed so they immediately corrected (minor thing). Would definitely recommend. At time of my repair best price in town. read more

Daniel was so efficient and professional. He was full of knowledge. He saved me tons of money. I am so happy I found this place. I was able to shop while he made the repair. It took about 1 hr. A very pleasant experience! read more

Had a great experience with Jeff today. He was helpful in finding what I needed. Very polite. Would recommend and will visit again.

Terrible service and terrible customer service!! Both Verizon store and UBreakIt confirmed that screen was put on incorrectly, causing glitches. Two employees were very nasty, both insisted that phone must have been dropped, despite problems with phone the day it was returned to us. read more

Quick service that is reasonably priced. The employee was kind and helpful. Nice room for waiting while your device is repaired.

Very impressed with this place. The owner, Lee, was very quick to respond to my Yelp bid for iPhone repair. CJ repaired my iPhone which had a broken back glass. It takes several hours to replace this. Their price was almost half what others were charging. Phone was new but on my didn't take insurance to save money because T-Mobile charges $14 extra per month. My phones never worked better. Thank you fellas. read more

Came here to get the screen on my Galaxy S5 repaired. They repaired the screen but then my 4g would not work and they couldn't fix it. I was better off with the broken screen and the $130 I spent on it. Avoid. read more

Great, fast and reliable. Came in on a Friday afternoon and was serviced right away. The store lay out was very attractive and clean. Would recommend for all of your electronic needs! read more

Lee from iRite fixed my cracked iPhone 4S screen in less than 30 minutes and it looks good as new! The bill was $79, but that was much cheaper than the $199 tab that Apple wanted to charge (plus the next Apple appointment was 4 days out). The prices seem reasonable for the super quick service and quality job. The shop was clean and the service was polite and professional. I would definitely recommend. read more

Coming from a strong customer service background, my experience with this company is appalling. You're better off paying the extra $20 and getting your phone fixed at the Apple Store. These people run their business like a shady used car sales company. I made the mistake of giving them my phone to repair. First off, the online quote is off by roughly $30 (I paid just over $130 for iPhone 5). I gave them my phone to repair a broken screen- the only problem with the phone was a broken screen. I received it back with a non working camera, shorter battery life, and the phone getting extremely warm during a charge. Their 90-day warranty is garbage. I received my phone in worse condition that I gave it to them in terms of its worth- the apple warranty is completely voided as soon as they touch it. Again, just pay the extra money and get your phone repaired at the Apple Store read more

I dropped my iPhone 4S and shattered the screen after a crazy night with my friends. Not only was the glass broken, but the display was all messed up too, with a loose connection and lots of dead spots. I brought my phone in on my lunch hour and it was fixed in about 30 minutes (while I shopped at Barnes and Noble next door). You can't even tell it's not the original screen. If you need your phone fixed in the Richmond area, this is the place to go! I'm so happy with the service I received. read more

Daughter dropped her I pad and cracked the screen. It was an expensive fix but better than buying a new I pad. Had a couple problems with the fix but they stepped up and made it right. I recommend without reservation. read more

We've been here before. As always the service is good and timely.. They promised the phone in about 45 mins and they were on time and the cost is good for the service.. The fact they're able to fix the phone even though the screen was very badly cracked amazes me read more

i-Rite iPhone Screen Repair - Good place to get your phone fixed - Mobile Phone Repair Near Me - Glen Allen, Virginia

Absolutely Terrible customer experience and service! Replaced I-phone 5 screen and place was recommended by co-worker in December 2014. Place has counter people inexperienced in technology and not even solid small business experience. The person that helped me in December noted that sometimes the screen can pop off and reiterated if it happens to bring back and they would fix/replace. Never pointed out a tiny little sign on wall no where near counter stating 90 day warranty in tiny print! Screen popped off early May. Took in shop- sorry we can slap some glue or you will have to pay for screen replacement again! I ask to speak to store manager/owner Lee. He was too busy apparently to come deal with the customer...I left and phone called from parking lot and ask the high school kid to speak to Lee the owner. He said- "I'm sorry- he is not in today"- what a blatant lie being that I was just in store and he walked in back of store and spoke with him! Lee calls me back and reiterates we can slap some glue on it or replace it again and give a nominal discount on another screen replacement instead of doing the right thing and honoring there work already paid for. I told him I already had invested enough in the phone and would just upgrade to an I-phone 6. Also, let him know they need to move the 90 day warranty sign to counter and call it out to customers and should at least come out in person to address the customers need as the inexperienced counter talent can't handle the customers. This Place is ran like a cheap car dealer. I proceeded to let him know that I would pass my information onto the BBB and negative review on Yelp, etc. Lee the owner of this Local Richmond store says "My father resides high up with the BBB so good luck- click". This owner hung up on his past customer, potential future customer, and any recommendations of friends, family, colleagues in the Richmond, Va. Area are now out the window. Good luck being in business in the Richmond area with that service and attitude Lee! read more

I brought my iPhone to iRite to repair a defect in the equipment they replaced on 8.27.14. After speaking to the clerk, I was told that they only warranty their products for 1 week (not much confidence in their product) and that I would have to pay full cost if I wanted it to be fixed. When I asked for another solution I was told "it is what it is". It seems as if iRite only values their consumer prior to the sale and has lost the art of customer service. I would suggest shopping with a retailer that is willing to earn your business instead of one that expects it. read more

Great screen repair for my iPhone 7. 20 mins in and out. I got it repaired earlier which is no where close to the service i-rite provided

Short story: I 100% recommend i-Rite. Long story: I went 11 years of iPhone ownership without ever cracking my screen. But in a few short seconds, I reluctantly joined the ever growing band of cracked screeners. This happened on a Tuesday evening and I didn't have the patience to wait until Sunday afternoon for an appointment at the Apple store, especially since tiny pieces of glass were already falling out of the phone. So on Wednesday morning, I contacted a bunch of iPhone repair places through Yelp for quotes. I-Rite was the closest shop that didn't require an appointment. I walked in around 12:45 pm that same day and by 1:20 pm I had a phone with a brand new screen. That was about 3 weeks ago and I've had no issues with the repair. Well worth the $79. read more

I wish there was a way to rate multiple aspects of the business. the customer service and knowledge of the staff is definitely 5 stars. very courteous, and efficient. however, I got my iphone 7+ screen replaced two weeks ago (for the first time) and within a week, it was faulty...not picking up my touch, and magically pressing buttons on its own. I took it back today, and within 20 minutes it was not working again. I took it back again, and they told me it was a motherboard issue sustained when my phone initially cracked, the reason i first went in for repair. this is not the case, as my phone worked perfectly while cracked for over 3 weeks and was only faulty once it was repaired with their screens. once i explained this to the staff, i was offered a full refund. if they had better screens, I would not hesitate to give them 5 stars! read more

I cracked my iPhone screen and the phone was unusable. Came to i-Rite - they quoted a fair price and replaced my phone in 30 minutes. Highly recommend! read more

Terrific fast service / in and out in 30 min. Also, I had a problem with the original repair and they honored their warranty with no questions asked. Overall, great customer service. read more

Broke my phone today! Called and went in today and my phone was fixed like new in ten minutes! Extremely competent and friendly staff and perfect timing as I can't be without my phone for long!! read more

Looked on Yelp for a shop to replace the screen on my iPhone 6s. Found i-Rite which was on my way into Richmond. I dropped it off on my way in, picked it up on my way out. Very Very glad I picked them. Toby was especially helpful, the service and repair was perfect and the price very competitive. This will be my "Go To" service center from now on. read more

I all but obliterated my iphone 6 plus a month ago. This was the second time in 6 months. I'm terrible with phones. After the first time, I dropped the insurance because I heard about this place, and I was like worse case scenario, I can get it fixed for what the insurance deductible was and I don't have to pay the month to month fee. It was well worth it! I called iRite, scheduled my appointment, dropped off my equipment (it was broken so bad that the phone was literally curved), and went to lunch. When I stopped back in, I grabbed my phone (good as new), paid my bill and was on my way. Love these guys, so glad I had someone I could call! read more

Apple said they could fix our cracked iPad 4 for over $700. I-rite did it for $94. It looks good as new. Thanks!

iRite replaced my iphone 5 charging port in about 30 minutes on a saturday right at the end of their workday. Great service and very reasonable rates. Highly recommended! read more

My second repair of the same iPhone 4 from I-Rite, (gets dropped a lot) Would not go anywhere else in the Richmond area and would mail into them if I had to. Fast, very reasonable and quality service. You will not be disappointed. The also can "Trick Out" your iPhone from a variety of screen colors and backs. read more

I must say I am disappointed with this company and can not recommend them to anyone. Several weeks ago I upgraded to the the iPhone 6. Verizon was offering 200 for my iPhone 5 as a rebate. However my power button did not function. They said that if I got it fixed they could still do the trade in. I went to irite where they said it would be 75 to get it fixed or they would buy it from me for 125. I would have done it right then but my new phone was back ordered so I couldn't sell it to them just then and be without a phone. I return to irite expecting perhaps the price would go down a bit because of the passage of time. I am informed that because of the power button they can give me 30. They tell me no one offered me 125. I was unaware that they even bought phones and the sole reason I was in there was the broken power button. Now I am stuck because it is too late to have it repaired and give it to Verizon. Just a bad experience. You are better off elsewhere. read more

So, someone cracked the screen on my Samsung Galaxy S6 (not me, the ground did it) and I needed information from the phone, and I wanted to have it as a back up. I read the reviews on Yelp and they were helpful. So I went into the store and the service tech looked at my phone for about 1 minute and said, "No problem, I can have it fixed today if you like". Not only did I have my phone back and fixed on the same day, but I also paid $50 less that the other locations that I got quotes from. I hope never to have to use this service again, but if I do, I will be back. read more

Great fast service! Dropped off my iPad at 10am and it was ready by 3pm. Will definitely use again!

Your website says you open at 9am. Your voicemail says you open at 9am. Your sign says you open at 9am. It is now 9:27am on a Thursday and you're not open. Congratulations. You've lost a customer. read more

Great service! Price is right and plenty of accessories should you need to pick up chargers or a case.

My usually nimble 13 year old finally dropped something ... right it was her i phone. The spiderweb of cracks in the glass made it look terminal to me and i was imagining the effect that the cost of a new one was going to have on my diminishing bank account. But someone suggested that i take it to iRite. And i did. They suggested that i just replace the glass, about $125 and done in 20 minutes. (I had already tried verizon who wanted to replace the entire screen which was still working.) So in twenty minutes i walked out with a happy daughter who now thought of me as the magic dad. Who knew? Great place for cell phone repairs !!! read more

Lee and Max did an awesome job. I had broken my iPhone 4, accidentally dropped it while it wasn't in its case. The screen had gone all black, and while I could hear the rings when a phone call came in, I couldn't answer because the swipe wasn't working. I left the phone with them at lunch, they said it would be $79, and an hour later it was fixed. Also, because it was simpler to fix than they thought, they only charged me $50! I was quite impressed by the speedy service and the fact that they charged me less than quoted. Definitely recommend!! read more

I had cracked my iPhone 5 screen when it fell face first out of my locker. I was desperate for a legitimate replacement screen- not just a college kid taking his whack at fixing my phone. I was referred to I rite and couldn't be anymore thankful! They were quick, even on a Saturday, polite, and efficient. My bill was 139 but it was worth it! I can't wait to see their expansion into the new store front. read more

Went to apple with my cracked iPhone 6, the corner had a small dent and they refused to work on it. I-Rite didn't hesitate and was able to remove the dent and replace my screen at a cheaper price. They seem knowledgeable and the waiting area is pretty nice too. read more

Dropped my phone in a puddle while running. The charging port was not working anymore. I stopped by to get it fixed and it took around 20 minutes. Price was better than what apple would charge you and they really make sure they fixed it. read more