I had an amazing experience with Lucky Lock & Key! Long story short, I discovered while on a…read morecross-country flight that a repairman accidentally locked both locks (not just my electronic lock), and the only key to the bottom lock was inside my condo. I contacted them on Yelp, explained the situation, and they were able to meet my mother (after verifying I was the legitimate owner) within an hour. Not only did they unlock the door but they immediately made copies of that bottom lock key The full service was less than $100 and they were extremely responsive and worked with me to get what they needed while I was literally on a plane hundreds of miles away. Couldn't recommend more!

They were quick to respond for assistance and find a locksmith to send out within 30mins. Even…read morethough I ended up not needing it they were very understanding and nice about it. I know who to go to if I ever need services.

Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

Jesse helped me out. Wonderful service - good price, and overall great customer service!read more

Super speedy, super great prices. And very kind! Considering the scenario…read more. I'm standing out there like a fool!! Frozen!! She saved me! FIVE STARS.

Service was great. They showed up late in the evening and got me back inside quickly. The…read moretechnician was friendly and worked fast. I'd give a full 5 stars if the initial quote had been more on point.

Mary was amazing! My smart lock had a stripped screw that was completely stuck, and she came out…read moreand handled it quickly and professionally. She removed the damaged piece, installed my new smart lock, and even let me know I needed a door knob and provided one for me. At the last minute I also asked if she could replace my screen door knob, and although she didn't have to do it today, she kindly took care of it while she was there. She was professional, efficient, knowledgeable, and very kind. Everything was done quickly and perfectly. I highly recommend Mary if you need a locksmith!

I've used Petrone Locksmith twice now since moving to the area and both times found Mary to be very…read moreresponsive, to do excellent work, and at a very reasonable price. Can't say that for the two other area locksmiths that I had originally spoken with. One was a large, multi-location business and the other was a single location business. Mary's mobility is a plus!

I needed a copy of my Honda key after the case started cracking open. I tried a hardware store and…read morebig box store before thinking of trying a locksmith. Those other guys did not have the right equipment for the job. Eastern was able to do the job while I waited, were super friendly, and did the work for a good price. The keys they cut worked perfectly. I will go back anytime for future work and will recommend them to anyone needing help from a locksmith. Thanks for a job well done!

Have had keys made here for many years. It is a husband and wife business who do their best to…read moreprovide quality service. I needed an electronic car key for a Toyota which had to be programmed to match the car. The cost was much less than the dealer.

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

They were rude because i didn't pick up the phone right away when someone called to scheduled an…read moreappointment for a replacement key . Well we made the appointment for the next day , a few minutes after we hung up I found my keys so I called back again and canceled the appointment, they threatened me to charge a cancellation fee even when there no agreement on that and even when the appointment was cancelled almost immediately and the appointment was not until the next day.

Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

I lost my car key in the airport last week (lucky me) and needed to find a locksmith in Richmond…read morequickly. I called Mike on Tuesday and he came to my rescue on Wednesday when I landed. The entire process was extremely painless and only took less rhaminutes. He is very fast, professional, and charismatic. I will certainly be referring my friends to him in the event they have any key trouble. Would definitely recommend!

Initial review VS REVISED review: Mike is awesome and I can appreciate the fact that he has great…read morepride in his business/reputation! My first initial contact was through my car dealer almost 6 months ago (which he came to me) I did purchase an additional device outside of what the dealer covered that day. That device did stop working for me this week which I called and left a message (outside of business hours) and Mike called me back that same day and we were able to set up a time the very next day to meet and he reprogrammed my key fob in no time!!! I am so grateful for his professionalism and willingness to help so urgently. I was a little skeptical to call only because great customer service just doesn't seem to exist anymore but I'm so glad that I did call and everything went so smoothly. Revised: Welp the excellent customer service I once experienced went out the window this go round. This business will take your money give you faulty parts and blame it on you when it no longer works. I only used this service bc Lexus of Richmond sent them out to replace my car key, sold me on a key fob which I spent nearly $200 for and within 3 months the remote no longer worked. Replaced batteries only to realize that the remote deprogrammed (I've purchased key fobs from other businesses and never had to get reprogrammed 3 times in one year) I had no problem going to them due to the malfunctioning remote (travelled 30 mins) everything worked fine, then a couple months later the fob doesn't work again. I called and was grateful I only had to go 6 mins away to get reprogrammed only for 5 days later I go to unlock/start my truck in 20 degree weather w 3 kids and the doors wouldn't unlock. Texted and called asked could I please come to them today due to being 9 months pregnant and delivering my baby in the morning to get reprogrammed and was ignored sent to voicemail and told to stop calling. So now I'm left to use a key to manually unlock the driver door rush to start otherwise the alarm will go off and then unlock the other doors to let my kids in the car (2 under 1 years old) in 20 degree weather. Mike was my initial contact the first 2 interactions. These last two time was 2 different guys Mike was no where in sight. Spend your hard earned money at your own risk, this business doesn't have 1 star reviews for nothing.

still awaking the company to review a problem I encountered on one of the six exterior door locks…read morethey installed. I texted the owner with photos and left messages, yet still no inspection or remedy of the unit. I paid them in full for the price they quoted and gave a very gene tip. were it not for the "service after the sale" my rating would be a 4-5. Disappointed.

i woulndt recommend these people to a damn dog!! literally charged me 165$ for a 20 minute…read moreservice.. then the guy tells me "you should've used my personal number for 50%" i was at work and in a rush.. chyyy never ever again!