Prompt, friendly, and professional service at a reasonable price. If I ever need another tow in…read moreRVA, I'm calling this place first

Good price good service !! Got my car where it needed to go fast and undamaged. Will recommendread more

I was out of town and selling an automobile in Virginia. My daughter had all of the documents…read morenecessary for the sale. I called Snatched Towing & Recovery. I spoke to Ethan. I explained that I needed Ethan to tow my car to Carmax, in Midlothian. Ethan provided very customer centric service. He kept a dialog going and set-up the pickup with my daughter. She happened to be closing on a home that day. Ethan waited on her to complete signing her paperwork with the buyer and completed the job. Both my daughter and I were very pleased with Ethan and Snatched Towing & Recovery. I genuinely recommend their service (AND THEIR PRICING!!)

This is a first class operation. I've used them twice in the last 3 weeks to move a broken down…read morevehicle. Excellent and quick communication. Timely service delivered when promised. And the gentleman I dealt with (presumably the owner/operator) is a great human being who's fair and community-minded. If ever I have towing needs again, I won't consider calling anyone else.

I had a flat tire on I-295 and contacted Tesla Roadside Assistance. They connected me with Soot…read moreHappens Towing, but unfortunately the address they provided was incorrect. Jayla from Soot Happens Towing was absolutely amazing. She went above and beyond by contacting Tesla herself and changing the service from a tow to a loaner wheel, which allowed me to continue my trip instead of being stuck. The technician who came out was just as great--professional, kind, and efficient. He changed the tire quickly and even stayed to watch traffic behind me, making sure I merged safely back onto the highway before leaving. I'm truly grateful for their help during a stressful situation. Highly recommend Soot Happens Towing for their professionalism and genuine care for their customers.

This company has no respect for human life. My father, who has never received a single traffic…read moreticket in his life, was in severe pain from a tooth infection and had a swollen face. In distress and barely thinking clearly, he parked in a fire lane for just a few hours. We fully understand that it was against the law -- but his prescribed pain medication was inside the car when it was towed. I called and politely explained the situation, told them it was a medical emergency, and that he needed to take his medicine every 6 hours. Their response was cold and careless. After hours of pleading, I was told someone would get back to me -- but no one ever did. By 12:30 AM, there was still no call, no help, and my dad was left suffering all night. I even texted -- my message was read, but no one replied. By morning, after my dad had endured the entire night in pain and without sleep, I called again and was told we could retrieve the car. When my mom arrived, things got even worse. There wasn't even an office -- just a girl who came outside and asked for her ID. When my mom explained that her husband hadn't slept all night because his medication was locked in the car, the girl looked her straight in the face and said, "I don't care." That was her exact response -- no empathy, no professionalism, no basic human decency. To make matters worse, the car had scratch almond size that weren't there before, and they took no responsibility, even after my mom pointed it out right there. Just like they strictly enforce their towing policies and claim on their website to be open 24 hours, I wish they showed the same urgency when someone is in crisis. A car is like a person's home -- people often have essential items inside. What if someone died not having access to what they need? What if someone had to sleep outside because their house keys were inside? What if someone with a disability was left stranded without their medical device? This company is run by people with zero compassion, no professionalism, and no sense of decency. What we experienced wasn't just bad service -- it was cruel, cold, and heartless. If you care at all about being treated like a human being, stay far away from this place.

Great service. Super communicative, extremely friendly. Got my tire efficiently fixed and back on…read moreroad ready. Will definitely use again!

Such a friendly, professional man. He answered his phone promptly, got there as quick as he could…read moreand plugged our tire so that we could be on our way. His price was fair and I would never hesitate to call on him again or refer him to others. Pure professional!

Quick response, amazing service and honest!! My son lost his keys at a concert at 11pm and D's…read morehelped !!

D is great. Excellent communication. Did exactly what she said she'd do, when she said she'd do…read moreit. Anyone who's ever been left waiting and wondering by roadside assistance, knows these are not small things. Will definitely call D again.

I cannot say enough positive things about City Towing. Oday the owner, arrived promptly, was…read moreextremely professional & quickly towed my vehicle. I could not be anymore satisfied with the way he handled what was a highly stressful situation. Thank you Oday for your outstanding service!

From the owner: We offer a variety of towing services near Richmond, Virginia, metropolitan area. read more

I must respond to the caution comment. You must be mistaken Richmond Roadside Assistance is in the…read morebusiness of providing emergency roadside assistance to pedestrians in need , they do not sell vehicles. So I would like to praise the work and service their employees provide. I have only experienced the most respectful , knowledgeable , honest technicians I have come across. They are prompt, professional, and get the job done!!!

public warning, beware, caution caution. one of my good friends, a great guy, just got ripped off…read morebad by this company. hes to good of a guy to do this, so i am because you cant do this to people. theres consensus for your actions, and karma. he sold my friend a car claiming he installed a rebuilt engine in it and its a great car. 7000.00 for it and engine blew before he drove 45 miles. on top of that he prepaid these guys over 1000 for work. well 2 months goes by and work never got done. since he went to another shop to do work, these guys wont pay money back saying he shouldn't have got impatient and go somewhere else and there keeping his money. can u believe that. its not right. go somewhere else if u need a mechanic seriously

I waited 4 hours and they never came!! Would not answer phone either! Thankful I was stranded in a…read moreshopping center lot and not the side of the interstate at night! DO NOT USE THEM. Zero stars!!

Not sure how a business can operate without having their phone setup…read moreto capture voice messages. I deal with contacting tow companies on a weekly basis so I tried to call Portillo's when my insurance company sent me their name to help me tow my car to the dealer. I wanted to make sure they knew my car was in my garage as indicated on my insurance form for roadside assistance. 3-hours later when they showed up the person was driving a roll-back tow truck (which was not able to pull my car out of my garage). A complete waste of 3 hours using an inept towing company!!!

i lost my key on Saturday evening and I have AAA and they said they didn't have a locksmith on the…read moreweekends. but they gave me several 24 hour places near me. Keys 2 Please was the first to call me on Sunday MorNing. Nick runs and owns the company and does it on his own and he said he could get to me in 3-4 hours but arrived in less than hour! He was very professional and he did a Great Job and very reasonable. I highly recommend his services!

From the owner: Keys 2 Please specializes in automotive locksmithing. Which means we can assist you anywhere from…read morevehicle lockouts, to car key duplication, as well as creating new keys from scratch if you have lost all of your original keys. We pride ourselves on convenient and affordable service. Call today!

At 67, I've lived through well over 800% inflation so $5 per key, for two copies that work…read moreperfectly in my front door lock is very reasonable. I was in and done in 5 minutes. I did hang around to talk a bit, because at the time there was no other customer waiting to be served, and the staff are very friendly. There's plenty of parking on their side street, just north of Broad Street.

Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU