I recently bought a new construction home through Ryan Homes. During the build, Ryan Homes…read moreexplained that for all cable, internet, phone and custom media installs, they only deal with Structured Cable. When I arrived to the showroom, I was impressed. They had a lot of hi-tech/ highend electronics and very nice display rooms. The consultants were very nice and extremely knowledgeable. During the install, I had cable and ethernet installed in 3 rooms and a 65in flat screen mounted in the family room. And here's where all the problems occurred... For the flat screen tv, I wanted all wires to be ran behind the wall. However, for my main media wire, they told me that it wasn't long enough to run behind the wall, so they ended up leaving it dingling from the bottom of the tv, about 3ft down to my media table. The wire is very thick and it was a total eyesore. Then, one day when I was cleaning behind the media table, I happened to look at the wire and it was definitely long enough. So I called Structured Cable and explained the situation. They ended up sending someone out, free of charge to fix it. It took about 3 weeks for the technician to come by. Which is another complaint of mine. If you need any work done, they're usually booked out 1 to 2 months! Aside from that, they were supposed to install an ethernet and a phone line in the office, but instead they installed two ethernet lines. That was a very careless mistake and I have yet to get that fixed. Lastly, I feel that there were some important options that should have been mentioned during the initial consult. I'm the type of person that only likes to make a purchase once. I don't want to have to upgrade down the road because things are outdated. I'd rather buy the best available at the time of purchase. With that said, I wasn't very happy with the surge box and the quality of most of the wires that they used.

I moved into a home with a surround sound system wiring installed by Structured Cable of VA. I…read morethought it would be a no brainer for me to contact the company and attach a system to the existing wiring. They installed a Yamaha receiver and speaker system to the existing wiring. The system they installed cost me over $3,400. From the day it was installed it has been nothing but a nightmare of them coming out weekly to fix an array of issues. From the speakers not working to the TV going in and out and constantly replacing wiring. At one point they swapped out the receiver hoping that would fix the issues. Finally, they blamed everything on my new 72-inch screen TV. Now they are trying to go back and charge me $150 for service calls and scheduling new service calls to try and fix the issues. My problems still exist and I'm searching for answers. I wish I could give less than one star.

At 67, I've lived through well over 800% inflation so $5 per key, for two copies that work…read moreperfectly in my front door lock is very reasonable. I was in and done in 5 minutes. I did hang around to talk a bit, because at the time there was no other customer waiting to be served, and the staff are very friendly. There's plenty of parking on their side street, just north of Broad Street.

Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

TERRIBLE!!!!!!!!!!!!!!! The entire time I had my security system I had nothing but problems that…read morethey made me PAY FOR. Then, when I wanted to cancel I had to wait two years. Apparently a contract was signed (not even MY signature) and I couldn't cancel without paying an astronomical amount. I wanted to cancel because of all the problems I had with my system. Very poor customer service and I am changing to a new company as soon as this contract is up. I would not recommend this company to anyone.

This company has 5 year contracts that renew automatically with no notification and with no…read morecancellation/termination clause. This applied even if I am selling my home. This was never adequately explained and thus I am stuck with a $3000 cancellation fee. There are many security companies that do not have these types of terms and conditions that provide equal or better service for the same price. I strongly suggest that you consider them before contracting with Security Specialists of Richmond.

I hate to leave less than five stars, but I feel tricked by the salesman 'Will' from Vector. The…read moresecurity system was installed three weeks ago, and their system had a couple of kinks but works ok now. However, today I reviewed my credit report and saw they had done a hard credit check on me. Will never told me they were doing a hard credit check, and I'm in the process of buying a new house. Anything that lowers my credit score upsets me. I had no idea someone could do a credit check on you without your social security number because they have never been given my social. The installer was excellent, and I feel he was far more upfront than Will was. And I've also sent Will text messages about equipment not working, etc. He never responded. The installer responded almost immediately because he left me his personal contact information and said if I ever have any problems, it's easier to contact than any salespeople. I guess once the sale's representatives get you signed up, then you're history to them or Will anyway.

What is going on with customer service of late? It's horrible !!!…read more I can't even get a simple battery replaced to keep my system going. It's ridiculous! Service appt has been scheduled and cancelled twice now with last minute notice. I'm ready to switch companies.

This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.

These door to door salesman are aggressive. I wanted to hear him out and what Vivant had to offer…read moreand well their system is garbage. Just stick with Ring, blink and literally any other security system. The best security is a good ol shotgun.

Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

LiveWire in Richmond Virginia is not just the type of company that you want to consider for your…read morehome theater needs, but the type of company that we would all like to work with. The difference is their people which start from the top down with Henry Clifford (henry@getlivewire.com) and one of the key people who have joined him, JD Dessofy. It goes beyond prices and service. They care about you beyond what you would expect. Many companies talk about exceptional customer service - LiveWire lives it. Early in 2014, we signed a contract with Theatre Extreme in Richmond, VA to install a home theater in our new home in Chesterfield. We provided funds to Theatre Extreme as per our contract presumably to purchase the materials and prepare for the installation. As we approached the installation time, we stopped by their store front in Short Pump, and found an empty store with a note on the door that they had gone bankrupt and were out of business. We were devastated. One of their former employees, JD, went above and beyond to find some equipment to help to start the installation. We contacted Henry ad LiveWire, and in his compassion and good businesss sense, he and JD worked with us, many times taking no profit whatsoever, in order to help us complete the project. It's comforting when you deal with businesses who keep their word and do what they say. It's rare when you see these companies go above and beyond. It's truly unbelievable to find a company who will put their own interests aside and work passionately to develop a solution to a problem which they did create nor for which they had any responsibility. It's hard to say enough good things about Henry Clifford and JD Dessofy. They are exceptionally good at what they do and even better people. David DeGonia Chesterfield, Virginia

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

Prompt, friendly, and professional service at a reasonable price. If I ever need another tow in…read moreRVA, I'm calling this place first

Good price good service !! Got my car where it needed to go fast and undamaged. Will recommendread more