Initial review VS REVISED review: Mike is awesome and I can appreciate the fact that he has great…read morepride in his business/reputation! My first initial contact was through my car dealer almost 6 months ago (which he came to me) I did purchase an additional device outside of what the dealer covered that day. That device did stop working for me this week which I called and left a message (outside of business hours) and Mike called me back that same day and we were able to set up a time the very next day to meet and he reprogrammed my key fob in no time!!! I am so grateful for his professionalism and willingness to help so urgently. I was a little skeptical to call only because great customer service just doesn't seem to exist anymore but I'm so glad that I did call and everything went so smoothly. Revised: Welp the excellent customer service I once experienced went out the window this go round. This business will take your money give you faulty parts and blame it on you when it no longer works. I only used this service bc Lexus of Richmond sent them out to replace my car key, sold me on a key fob which I spent nearly $200 for and within 3 months the remote no longer worked. Replaced batteries only to realize that the remote deprogrammed (I've purchased key fobs from other businesses and never had to get reprogrammed 3 times in one year) I had no problem going to them due to the malfunctioning remote (travelled 30 mins) everything worked fine, then a couple months later the fob doesn't work again. I called and was grateful I only had to go 6 mins away to get reprogrammed only for 5 days later I go to unlock/start my truck in 20 degree weather w 3 kids and the doors wouldn't unlock. Texted and called asked could I please come to them today due to being 9 months pregnant and delivering my baby in the morning to get reprogrammed and was ignored sent to voicemail and told to stop calling. So now I'm left to use a key to manually unlock the driver door rush to start otherwise the alarm will go off and then unlock the other doors to let my kids in the car (2 under 1 years old) in 20 degree weather. Mike was my initial contact the first 2 interactions. These last two time was 2 different guys Mike was no where in sight. Spend your hard earned money at your own risk, this business doesn't have 1 star reviews for nothing.

Ran over my keys with my lawnmower, only me. Destroyed my wifes Honda key. Went by the dealer with…read morean extra key to get one made and they said they would need the car all day in addition to the key and gave me a price. At the time I didnt have the car. A customer of mine had used the The Key Guy so I sent him an email. Gave me a price depending on the type of key I wanted, was $100.00 cheaper than the dealer so my wife had him come by her work and in 15 minutes new key. Highly recommend.

I needed a key made for my 08 Avalon called Riverside and they came in only a few days. Key is just…read morelike factory but much cheaper.

Bill was a pleasure to work with. He arrived on time, completed the job in a timely fashion and was…read moregreat company. Couldn't recommend the service more. Thanks much!

Service was great, unfortunately my security key does not work, I'm sure they will fix it but I've…read morealready mailed it off to another city. I'm going to have to get it back first. These round keys are probably hard to duplicate.

I had a perfect experience with this company. They are honest, respectful, highly trained, and…read moreprompt. Their business practices are admirable! I'm so impressed with them!

Use this service if you prefer predatory pricing practices and unprofessionalism! I asked the…read morepricing for getting my car unlocked to get to my keys locked inside, was told two different prices that were both unrealistic and clearly an attempt to take advantage of me the customer. Shame

the guy on the phone told me to kick rocks because I asked about insurance , that was extre…read moreunprofessional and rude

Great customer service, came to my house on a Sunday very friendly fast service, also gave me a…read morefree pass key

I just moved into a new house in Richmond and the door wasn't locking easily. In addition, three…read morerooms upstairs had doors that didn't latch properly. My neighbor referenced this company to me and I gave them a call and they were immediately responsive both on the phone and through text. As we all know, text messaging is especially convenient in our busy lives where we can't answer every single call in the moment. They came out and fixed all of the doors for me and even installed two keyless entry deadbolts that I wanted. Their pricing was extremely fair and they were flexible with the scheduling, and showed up when they said they would. I would highly recommend this company.

Exactly the experience you would expect or hope for when needing a locksmith. Transparent pricing,…read morefast, and overall 10/10 customer service. Cut and programmed 2 key fobs in 20 minutes. Specializes in all things key-related and offers an impressive amount of other roadside services as well. Like others, I initially looked for the highest reviewed locksmiths in the area, but I paid attention to his photos and took the chance. Glad I did, easily a GO-TO option whenever needed.

I had to have a key cut and programmed for my Toytoa Rav 4. The local Toyota dealer charge was well…read moreover $500. I called around and Noble called back quickly. He quoted a price that was less than half the dealer's. AND they came to the house the next day. The tech was very professional and knowledgeable. The factory key (to replace with Toyota, at the dealership, was over $300) could not be reprogrammed. The after maker key (under $40 on line) was programmed and worked perfect. DON"T GO TO THE DEALER!

Johnny came out to cut me a spare chip key for my car and what a great experience!…read moreJohnny is very friendly, professional, fast and efficient. His customer service was Outstanding and he is very knowledgeable. He did not have the machine to cut my motorcycle blank key so instead of leaving me hanging, he gave me referrals! Wow wow and wow! What a great person! Thank you Johnny!

This place is the worst place you to do business with! It's so bad that I had to even report them…read moreto the Better Business Bureau. I tried to change my key fobs, and it went wrong, and basically my car would not start with the key. I originally called them and explained my ENTIRE situation and the person on the phone ASSURED me that they would know how to fix it and that it would cost me $70 to be fixed. They sent a guy over who could barely speak any English and had no idea how to fix the issue. They charge a $30 service fee if they cannot fix the issue, but I was completely unaware of that. The guy comes over and says that what happened is "weird" and he doesn't know how to fix it. Anywho, he tried to send me another guy WITHIN the SAME company to fix the issue. My entire thing is that, if you are going to charge a service fee for NOT KNOWING how to fix the issue, then at least let the customer know ahead of time so that they can decide whether to do business with the company or not. Also, for god's sake they need a better receptionist! They need someone who is familiar enough with customer issues to assign the right technicians to the job. After being coerced into paying a $30 service fee, I called the location and they had horrible customer service. They clearly don't give a damn about their customers. In all honesty, I would not recommend this place to anyone. They charge ridiculous rates and on top of that give you terrible customer service. I hope and PRAY this place goes out of business!