I had a security system installed in my house 25 years ago and it needed upgrading. I contacted…read moreABEC Security, and within two days of my call Sean with ABEC was at my house inspecting the system. He provided me with several options including a hybrid system that involves both wireless and hard wired contacts. The price was reasonable compared to other outfits, he was fast, and incredibly conscientious in terms of responsiveness. He taught me about things the new system could do, like call my cell phone to tell me when the system goes off, and provided me with a portable key fob that I could use to activate or disarm the system. Simply, Sean is a really nice guy, and very easy to work with. If I had a chance to do it all over again, I would again choose ABEC security.

I mean, wow.. Most people pay $30-40 a month for their security systems, this LOCAL company does it…read morefor $20.. this is the real thing folks. this company also does computer repair and TV systems, wiring, and surround sound. http://www.abecelec.com/

At 67, I've lived through well over 800% inflation so $5 per key, for two copies that work…read moreperfectly in my front door lock is very reasonable. I was in and done in 5 minutes. I did hang around to talk a bit, because at the time there was no other customer waiting to be served, and the staff are very friendly. There's plenty of parking on their side street, just north of Broad Street.

Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

We are sometimes quick to criticize and slow to compliment. I want to compliment the Richmond Alarm…read moreCompany. They are servicing three accounts for me and have been for almost 2years. Their service and professionalisms is simply outstanding. Whenever I call their Manager or service technicians they respond immediately. They are quick to find solutions. They are knowledgeable and displays great customer service skills and a high level of professionalism. I just thought it was the right thing to do, to compliment this company for their work culture that they have in place. Well Done and thank you.

Horrid service after Johnson Controls bought them out. They WERE great, locally owned, and…read moreresponsive. Now they badger you for invoices you have already paid, using an Indian Call Center. Prices for monitoring rise constantly. We are delighted to have installed our own system and can give this rotten firm a final good bye. Wish I could give 0 stars to this arrogant, out-of-state company that hoovers up and ruins local companies.

Installation by Tony was EXCELLENT!! Very friendly and…read moreconsiderate. Patiently answered questions and walkthrough. Sales by Diane was CLEAR and Informative. Very friendly and thoroughly explained cost, configurations and options. Looking forward to being long-term partners.

I recently had the pleasure of upgrading my old security system with Johns Brothers in Midlothian,…read moreVA. Johns Bros was my monitoring company so when I starting to have issues with my old system, I reached out to them and had a very productive interaction with Curtis, one of their Sales Consultants. Curtis was informative, responsive to my many questions and provided a very fair upgrade quote which I accepted. The next phase was install day and I had the most fantastic experience imaginable when Kevin arrived to do the work. Kevin is one of the most experienced and capable technical people I've had then pleasure to experience. And his customer relations skills are every bit as strong as his technical skills! Finally, I will call out Angelo, who was responsible for assessing my issues and directing me to Curtis for the ultimate resolution. Angelo spent much time answering my questions and did so with the touch of a highly skilled customer support professional! Bravo and thank you to the entire Johns Brothers team!

Today was my first time using Richmond Security. Adam was super helpful and provided tips to help…read moreme save money. I am impressed!

Went to the office on 2 separate occasions to look at safes. The 2nd time I went to negotiate and…read morepurchase a safe. We started to draft an order and the only way they knew what to order was by going off a website belonging to an online retailer for American Security Safes. They did not know the options available. The store manage took my information and said that I would be mailed a quote. That was several weeks ago and I never heard from them. Check other options first.

Though a little more expensive then I would like the service has come in handy. Needed a few…read moretweaks to get the coverage area dialed in (no false alarms) and to get the WiFi alerts delivered to our digital devices. Though I am far more likely to have a kitchen fire than a break in. Though not serious we have had a couple of packages delivered with damage and weren't sure how it happened. When we weren't home one of the cameras captured the courier ranting on the porch about being sick and tired of this sh** and we were gonna be added to the case and not to mess with Kristen? He then slammed our packages against the door and stormed off. Anyway, the safety net of our new security system gives us comfort!

I signed up for ADT but the sensors do not work. The alarm tripped all on its own the only time we…read moreset it. I've been trying to cancel the contract ever since. They randomly charged me $294 for the equipment and overdrafted my account. Then they tried to charge me $919 a month later stating this was the buyout to cancel. I told them I couldn't afford that so reopen the account which they did and then they proceeded to debit my account $839.77 with absolutely no warning. So now I've paid them to cancel the account AND the account had been reopened and they expect me to pay $30 a month. This is the absolute worst company. You get 0 customer service just apologies even from managers. I wish there was an option for 0 stars

Kevin did a fine job of rekeying locks and installing new deadbolts and door locks. He was…read moremeticulous and made sure every lock worked smoothly. He cleaned up afterwards and is very personable. Now we only need one key for the whole house.

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

I WISH I COULD GIVE ZERO STARS…read more. Absolutely horrible company, and they bank off of weaponized incompetence to avoid fault in situations they created. They allow renters install outdoor security cameras and screen that have wiring inside both living room and dining room, to include a huge screen inside the dining room, but refused to do anything at all to aide in getting in removed for the homeowners. They're excuses included that they do not outright ask the resident if they own the home because if they reside there they assume they are and make the "assumption" that they are responsible adults that can assume the financial responsibilities that come with damaging interior and exterior of the home and that is not their responsibility. Over the phone it is almost impossible to get an agent on the phone when you don't have a phone number associated with an account number, so that is very telling. When I finally was able to speak to an agent they offered no assistance and again repeated that without authorization from the account number they could not access the account ( I don't need to access the account which apparently is in collections btw I need this equipment uninstalled out of our house) and without accessing the account they cannot dispatch a technician. This company offers absolutely no assistance to homeowners, but is overly willing and eager to install equipment and cameras into a home without proper authorization and protects fraudulent renters with no regard to the exterior and interior damage that has been done that the homeowners inherit, and can't do the smallest courtesy of uninstalling and taking their equipment back. And the people working for the company know it and admit to it from the representative I spoke with via phone and the technician who came to our residence. Do better, it's a SCAMMMM!!!

This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.