Fast, friendly, efficient and all for a good price! As a walk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU read more

At 67, I've lived through well over 800% inflation so $5 per key, for two copies that work perfectly in my front door lock is very reasonable. I was in and done in 5 minutes. I did hang around to talk a bit, because at the time there was no other customer waiting to be served, and the staff are very friendly. There's plenty of parking on their side street, just north of Broad Street. read more

They order the wrong key to my car and I was in ashland and needed new keys. They came out gave me the wrong keys. They said they can only fix it if I bring my car to there shop. But there shop closes at 4:30 and I am still at work at this time. So I could never come in and fix it. read more

I had a deadbolt that would not disengage. I put out a request for quotes on Yelp. American was able to give me a price range estimate and was able to come out the same day I confirmed the appointment. Very quick adjustments instead of selling me a new deadbolt, and at a price that was at the low end of the quote range. Very helpful, very polite. Definitely recommend. read more

Jesse helped me out. Wonderful service - good price, and overall great customer service!

Very efficient. Had the part in stock, Comfortable waiting room. Everything went smoothly

Service and response time was quick. Great communication. I would recommend this service

American lock and key were great to deal with. They gave me a quote through yelp. I then went to their business and had them make me make a copy of my car key. Service was quick and at a good price. Definitely recommend going to them for any locksmithing needs. read more

Fast and efficient, it was around what I expected to pay for a non deadbolt lock. I only waited maybe an hour.

This week I visited the store. First they got me set up with a 2nd Acura key and also reprogrammed all my other keys valet, spare and Key Fob #1. They also did this a few months ago when I got my kid a car that only came with one key and alarm. I mentioned my dead bolt at home was not unlocking. They told me to bring the dead bolt in and they could help me fix versus changing it out which also meant changing The keys to 3 other locks. All I can say is that they did all of this at a competitive price. Saved me from buying a new deadbolt and front door locks. And are so efficient I could do this over my lunch break. read more

American Lock & Key - Keys & Locksmiths Near Me - Richmond, Virginia

Was referred to American Lock and Key by the guys at Ace hardware. They removed a broken off key out of a cabinet I took in at no charge. Thank you! read more

This was for my neighbor. She locked her keys in her condo with no way to get in. I called another company and they never called back. I called American Lock and Key and they responded immediately and sent a very nice you man who got her in. The price was in range with other lock smiths that I had dealt with. Thank you for your great work and and being there when we needed you. read more

I live south of the James River and I called American lock and key because I couldn't find the key to my 2007 Ford F150. I made an appointment and they came promptly at the time that they gave me. The gentleman who unlocked my car was very nice about opening my car and he did it in less than 20 minutes!. I had to make two new keys for my truck and he went on his way which I appreciate it so much. I had an appointment and he was at my apartment right on time. I would highly recommend their service to anyone who needs to get a lock opened or a key made. Hopefully this will happen to you. It's much easier to get a key made! Lol. read more

Amazing and fast service! Very friendly. Made a key from a lock cylinder I brought in. Expert and old school capabilities!!

Very quick response time. I needed some keys duplicated and I simply came by the office and within a few minutes everything was done. They're very responsive on Yelp and very friendly in the office. Overall, I recommend them. read more

They fixed a very stressful situation FAST! Within an hour, the crisis was averted! John is definitely the best!

American Lock & Key is the bomb! They got to me within half an hour of my call, and even made me a spare car key for free. 10 out of 10!

Scott Crocker, from American Lock & Key, is an excellent professional locksmith. He provided explanation of what exactly was going on and what we needed to proceed with next steps. He showed patience and attention to detail. I could not recommend him and American Lock & Key more. read more

Great work done by Scott installing new knobs and locks on multiple exterior doors for our home. He was friendly and highly knowledgeable. We will definitely use them again whenever we need a locksmith in the future and request Scott by name. read more

I had a copy made here that key kiosks and lowes could not handle. They responded quickly and the job was done fast. The price was fair and I felt like I got a good value. read more

Have used their services 3 times over the years. First experience was great for a simple copy of a house key, quick and accurate. Second visit was frustrating, associate had an attitude and made the experience unpleasant. Third time was the most frustrating, called the day before to get a new key for the door locks on my vehicle and the associate was more than helpful over the phone and advised I could come in anytime between 8am-4pm and they could make a key for me. Said it wouldn't take them long. Show up the next day and they advised it would be about a week until they would be able to perform the service. Ridiculous, they've lost future business and my recommendation for others to go to them read more

The gentleman working there could not have been more helpful! He helped me get facility with my valet key. Ha ing been locked out of my running car earlier today this was a great lifesaver. Thank you! read more

Lowes & Home Depot have decided to not be in the home & business key making business anymore. My new Lock & Key connection ... wow they know the business! read more

I contacted this company for my organization to get an estimate on fixing our front door. This company charges you for just coming and also charges you for giving a quote. They claimed that the tech told the person on the phone that they do this, but since I was the initial first contact, I think that they should had told me this. The bill was over $200 without repairing the door. read more

I've used American lock and key for over 10 years now. They are a company that values customer service and always do outstanding work. They also offer great savings over automobile dealer prices. Can't say enough good things about them. read more

American Lock and Key helped me solve a problem. I had an antique document box that was locked ... no key to be found. David and Louis spent an hour with me trying to solve the dilemma. Eventually they were able to undo the hinges allowing us to open the lid to reveal family keepsakes. I would recommend A L & K to anyone who needs keys made or has a lock that needs to be unlocked ! They are amazing. read more

These folks are the best I've encountered. They saved me about $1,000 when both of my Cadillac key fobs died and the local Richmond Cadillac dealership couldn't be bothered. I have had BMW's Mercedes and Lexus for the past 30+ years and have never dealt with such arrogance from a dealer. Turner automotive suggested the American Lock could handle my problem AND THEY DID. Refused to let me pay, so I took them a large pizza the next Friday. Have been back a couple of times for the same issue and they are always the same. Top folks in my view!!! read more

I called them to make me a key for a g37 and the dude couldn't set it up and ended up dis programming the whole car because he couldn't, he tried like 7 keys and left it in security mode he said or something. before he left he said the only solution was to find the old key or take it to the dealership and I found the key but now it doesn't work , I had to pay a tow guy to take it to the dealership and when i called them they said my car was special, and I think they are the special ones because they're "specialized" in making keys but fuck don't know how to. shitty service , they're not responsible if something goes bad. the dealership told me that the dude that tried setting it up didn't do it right thats why it didn't work. read more

I had an unusual mailbox lock key for which I needed duplicates. I tried several places around Richmond but to no avail. I decided to give American Lock & Key a try as their reviews were exceptional. I had an awesome experience there. Really welcoming, knowledgeable, and wonderful staff. They all were conscientious about Covid precautions and were wearing masks. They were able to successfully duplicate my keys and at a very reasonable price. In the future I will only be using this shop for my lock and key needs! read more

Different quotes and explanation of service from 2 different people at company - so that I wasn't sure it was the same company. Upon arrival provided more quotes and fees to be added to service. I ended up paying twice as much as I anticipated. But job done well and quickly. Very communicative and received follow up to close project. read more

Very quick service. I lost a key fob and didn't have a spare. Key was expensive but that wasn't their fault. Service fee seemed reasonable and they came out as soon as nee key came in stock. Installer was very friendly as well. read more

Excellent customer service. Very friendly and welcoming. What I thought would be a tough fix, ended up being pretty simple but I wouldn't have known that without the guys that helped me. I will definitely use them again. Thank you! read more

I am surprised there are any positive reviews for this company. We contacted them to get a quote on installing a card based lock for our company. The quote was beyond unreasonable. For example, they quoted $114 for a 100 ft cat 5 cable. Check Amazon. This cable can be secured for less than $22. The price of every other item on the quote was similarly inflated. Clearly we will not be doing business with these folks. read more

They left a voice mail stating the technician needed answers to a few questions or they could not do my job. They were right. They specified a door lever that did not work for the install. The back sweep of the handle prevented it from working given the light kit on the door. Despite realizing the obviously inappropriate lever that their salesperson specified (that prompted the need for answers from me) , the tech went ahead and ground down the door trim so they could twist the door knob. There is now a hole to the core in the middle of the door where the trim was. There are levers without the back sweep (SKU :EZ-3C7002 / Part# BP-500FC-MD-US26D-238). or They could have done nothing. Either would have been preferable to this hack job. (see profile picture) They offered to take the door handle back, but the damage they caused was to be on me. Emailed Barry five days ago - no response. read more

I called for a quote to change the locks on two doors. Said I had just closed on the house, and I told them what I was looking for. I was given a quote but was told she would need to check if they would "go to that area" (in Church Hill!) because maybe it had gotten better but it was bad, and there were shootings and a lot of crime. I guess they only service white affluent areas? At best, super rude. At worst...yikes. read more

So I go into the business to get a key cut. The young man behind the counter asked if I had a mask. I said no and he pointed to a stack of them and said they had some I could wear. I told him I would take my business elsewhere. I am not a lemming. read more

Knowledgeable, friendly, professional and good at what they do. Will definitely recommend to anyone who needs a great locksmith

Friendly, on time, and professional. I would gladly recommend these folks to anyone.

These guys have an actual "business" open, (not just Mobile Service). They are a dream doing business with Friendly. Personable, Professional, extremely competent in their trade and are worth every penny they charge....plus they will always "try" to save you $$ if they can. I needed keys for 2 locks I lost keys to. One was an expensive Schage I wanted to keep. You won't find a better experience when paying a fair price. read more

These guys always get it right. And they're right across the street from Target near Libbie. I had no idea they had an office in Midtown. I've never had a single problem with any of their keys (are usually do with the keys made at other places like Home Depot or Walmart...). They are also great for changing the locks on just about anything. read more