At 67, I've lived through well over 800% inflation so $5 per key, for two copies that work…read moreperfectly in my front door lock is very reasonable. I was in and done in 5 minutes. I did hang around to talk a bit, because at the time there was no other customer waiting to be served, and the staff are very friendly. There's plenty of parking on their side street, just north of Broad Street.

Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

Kevin did a fine job of rekeying locks and installing new deadbolts and door locks. He was…read moremeticulous and made sure every lock worked smoothly. He cleaned up afterwards and is very personable. Now we only need one key for the whole house.

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

I WISH I COULD GIVE ZERO STARS…read more. Absolutely horrible company, and they bank off of weaponized incompetence to avoid fault in situations they created. They allow renters install outdoor security cameras and screen that have wiring inside both living room and dining room, to include a huge screen inside the dining room, but refused to do anything at all to aide in getting in removed for the homeowners. They're excuses included that they do not outright ask the resident if they own the home because if they reside there they assume they are and make the "assumption" that they are responsible adults that can assume the financial responsibilities that come with damaging interior and exterior of the home and that is not their responsibility. Over the phone it is almost impossible to get an agent on the phone when you don't have a phone number associated with an account number, so that is very telling. When I finally was able to speak to an agent they offered no assistance and again repeated that without authorization from the account number they could not access the account ( I don't need to access the account which apparently is in collections btw I need this equipment uninstalled out of our house) and without accessing the account they cannot dispatch a technician. This company offers absolutely no assistance to homeowners, but is overly willing and eager to install equipment and cameras into a home without proper authorization and protects fraudulent renters with no regard to the exterior and interior damage that has been done that the homeowners inherit, and can't do the smallest courtesy of uninstalling and taking their equipment back. And the people working for the company know it and admit to it from the representative I spoke with via phone and the technician who came to our residence. Do better, it's a SCAMMMM!!!

This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.

So far this company seems good I like that there all about keeping the client and their people well…read moreinformed

From the owner: Securitas is the most locally-focused security company in the United States, with over 650 local…read morebranch managers and more than 90,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Securitas USA's core business is security services. Our main service offering categories are specialized guarding, mobile security services, monitoring, and consulting and investigations. A Securitas employee is honest and therefore trusted to work unsupervised on the customers premises and with valuables. Securitas never compromises in its demand for integrity. Integrity also includes openly expressing ones opinion, reporting improprieties and not withholding information. With a strong focus on reduced client relationships, we are able to dedicate the time and energy required to specialize on your needs and industries. Since every industry is unique, specialization is needed to ensure Security Solutions are relevant and provide value. Expertise is developed over time and is possible if there is a commitment to specialization. As a knowledge leader, Securitas USA is able to transfer best practices and expertise globally to benefit our clients locally.

I hate to leave less than five stars, but I feel tricked by the salesman 'Will' from Vector. The…read moresecurity system was installed three weeks ago, and their system had a couple of kinks but works ok now. However, today I reviewed my credit report and saw they had done a hard credit check on me. Will never told me they were doing a hard credit check, and I'm in the process of buying a new house. Anything that lowers my credit score upsets me. I had no idea someone could do a credit check on you without your social security number because they have never been given my social. The installer was excellent, and I feel he was far more upfront than Will was. And I've also sent Will text messages about equipment not working, etc. He never responded. The installer responded almost immediately because he left me his personal contact information and said if I ever have any problems, it's easier to contact than any salespeople. I guess once the sale's representatives get you signed up, then you're history to them or Will anyway.

What is going on with customer service of late? It's horrible !!!…read more I can't even get a simple battery replaced to keep my system going. It's ridiculous! Service appt has been scheduled and cancelled twice now with last minute notice. I'm ready to switch companies.

Service was great, unfortunately my security key does not work, I'm sure they will fix it but I've…read morealready mailed it off to another city. I'm going to have to get it back first. These round keys are probably hard to duplicate.

I had a perfect experience with this company. They are honest, respectful, highly trained, and…read moreprompt. Their business practices are admirable! I'm so impressed with them!

Impeccable customer service!! They serviced my 4 speakers and a vintage receiver and now the system…read moresounds fantastic. Friendly staff, take time to explain things and make you feel welcome. The service tech really knows his stuff. Highly recommended, especially for vintage stereo gear!!

PUBLIC REVIEW -- Audio Exchange (Richmond, VA) A factual…read moreaccount of my experience from July 2024 through September 2026 My experience with Audio Exchange on West Broad Street in Richmond, VA has been consistently disappointing, unprofessional, and costly. From my first visit in July through today, the business has demonstrated poor communication, disregard for my property, and a complete failure to resolve issues they directly caused. Installation Negligence Resulting in Property Damage During an installation visit, an Audio Exchange technician left my FOX access panel open, creating a direct entry point for rodents into my utility closet. This led to contamination of the area, including fecal debris, seed hulls, and damage to personal property stored inside. Despite notifying Audio Exchange promptly and clearly, management failed to respond, failed to take responsibility, and failed to send anyone to correct the issue. Their inaction forced me to hire a licensed pest‑control company to clean and sanitize the contaminated area. I paid $250 out of pocket for a problem caused entirely by their negligence. Poor Communication & Lack of Follow‑Through Throughout this process, Audio Exchange repeatedly failed to: Return calls or follow up as promised Address installation issues they acknowledged Schedule completion of the work Retrieve their own loaner equipment Provide any corrective action or apology Their communication has been inconsistent at best and nonexistent at worst. Even after multiple attempts to resolve matters professionally, Audio Exchange left me with unfinished work and additional expenses. Disregard for Customer Property & Safety Leaving an access panel open is not a minor oversight -- it created a health hazard inside my home. Rodent intrusion is a serious issue, and Audio Exchange's refusal to respond after being notified shows a troubling disregard for customer safety and property. Summary I have tried repeatedly to resolve this situation directly with Audio Exchange. Their continued lack of response, failure to complete the installation, and refusal to take responsibility for the contamination caused by their technician has left me with: Unfinished installation work A rodent intrusion caused by their negligence A $250 cleanup bill Contaminated personal property Weeks of ignored communication I am sharing this factual account so that other customers understand the risks of doing business with Audio Exchange.