1. Structured Cable of Virginia

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Richmond, VA

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Structured Cable of Virginia

1.8 (12 reviews)
Closed • 8:00 am - 4:30 pm

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Security monitoring services

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Livewire - Livewire at a commercial client on a beautiful summer day.

Livewire

(12 reviews)

LiveWire in Richmond Virginia is not just the type of company that you want to consider for your…read morehome theater needs, but the type of company that we would all like to work with. The difference is their people which start from the top down with Henry Clifford (henry@getlivewire.com) and one of the key people who have joined him, JD Dessofy. It goes beyond prices and service. They care about you beyond what you would expect. Many companies talk about exceptional customer service - LiveWire lives it. Early in 2014, we signed a contract with Theatre Extreme in Richmond, VA to install a home theater in our new home in Chesterfield. We provided funds to Theatre Extreme as per our contract presumably to purchase the materials and prepare for the installation. As we approached the installation time, we stopped by their store front in Short Pump, and found an empty store with a note on the door that they had gone bankrupt and were out of business. We were devastated. One of their former employees, JD, went above and beyond to find some equipment to help to start the installation. We contacted Henry ad LiveWire, and in his compassion and good businesss sense, he and JD worked with us, many times taking no profit whatsoever, in order to help us complete the project. It's comforting when you deal with businesses who keep their word and do what they say. It's rare when you see these companies go above and beyond. It's truly unbelievable to find a company who will put their own interests aside and work passionately to develop a solution to a problem which they did create nor for which they had any responsibility. It's hard to say enough good things about Henry Clifford and JD Dessofy. They are exceptionally good at what they do and even better people. David DeGonia Chesterfield, Virginia

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

Audio Exchange - Donny/Dave helped me get my Dynaudio Xeo 20s and I couldn't be happier! Thanks so much!

Audio Exchange

(18 reviews)

$$$

PUBLIC REVIEW -- Audio Exchange (Richmond, VA) A factual…read moreaccount of my experience from July 2024 through September 2026 My experience with Audio Exchange on West Broad Street in Richmond, VA has been consistently disappointing, unprofessional, and costly. From my first visit in July through today, the business has demonstrated poor communication, disregard for my property, and a complete failure to resolve issues they directly caused. Installation Negligence Resulting in Property Damage During an installation visit, an Audio Exchange technician left my FOX access panel open, creating a direct entry point for rodents into my utility closet. This led to contamination of the area, including fecal debris, seed hulls, and damage to personal property stored inside. Despite notifying Audio Exchange promptly and clearly, management failed to respond, failed to take responsibility, and failed to send anyone to correct the issue. Their inaction forced me to hire a licensed pest‑control company to clean and sanitize the contaminated area. I paid $250 out of pocket for a problem caused entirely by their negligence. Poor Communication & Lack of Follow‑Through Throughout this process, Audio Exchange repeatedly failed to: Return calls or follow up as promised Address installation issues they acknowledged Schedule completion of the work Retrieve their own loaner equipment Provide any corrective action or apology Their communication has been inconsistent at best and nonexistent at worst. Even after multiple attempts to resolve matters professionally, Audio Exchange left me with unfinished work and additional expenses. Disregard for Customer Property & Safety Leaving an access panel open is not a minor oversight -- it created a health hazard inside my home. Rodent intrusion is a serious issue, and Audio Exchange's refusal to respond after being notified shows a troubling disregard for customer safety and property. Summary I have tried repeatedly to resolve this situation directly with Audio Exchange. Their continued lack of response, failure to complete the installation, and refusal to take responsibility for the contamination caused by their technician has left me with: Unfinished installation work A rodent intrusion caused by their negligence A $250 cleanup bill Contaminated personal property Weeks of ignored communication I am sharing this factual account so that other customers understand the risks of doing business with Audio Exchange.

Impeccable customer service!! They serviced my 4 speakers and a vintage receiver and now the system…read moresounds fantastic. Friendly staff, take time to explain things and make you feel welcome. The service tech really knows his stuff. Highly recommended, especially for vintage stereo gear!!

Structured Cable of Virginia - securitysystems - Updated October 2026

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