I was out of town and selling an automobile in Virginia. My daughter had all of the documents…read morenecessary for the sale. I called Snatched Towing & Recovery. I spoke to Ethan. I explained that I needed Ethan to tow my car to Carmax, in Midlothian. Ethan provided very customer centric service. He kept a dialog going and set-up the pickup with my daughter. She happened to be closing on a home that day. Ethan waited on her to complete signing her paperwork with the buyer and completed the job. Both my daughter and I were very pleased with Ethan and Snatched Towing & Recovery. I genuinely recommend their service (AND THEIR PRICING!!)

This is a first class operation. I've used them twice in the last 3 weeks to move a broken down…read morevehicle. Excellent and quick communication. Timely service delivered when promised. And the gentleman I dealt with (presumably the owner/operator) is a great human being who's fair and community-minded. If ever I have towing needs again, I won't consider calling anyone else.

Fletcher's Towing is the only company you should be calling to tow your vehicle!…read more I was stranded on a Saturday night with mother's day being the next day. He dropped everything he was doing to come get my car where it needed to go! He is thoughtful and treats your car exactly how he would to his own. I always have peace of mind and trust for my Corvette to get handled perfectly. It is very inexpensive for the quality of work. Look no further and give them a call! John

This is a five star review so you already know my thoughts, but after speaking with Chris today I…read morethink it's important to go into a bit more detail. For any company out there HOW they do business is just as important as whether they do a good job. Read on. I'll try to entertain you along the way I promise. I don't know jack about cars. It's not my thing and never has been and I always feel like an idiot when something goes wrong because while it would probably be a good idea to learn what makes my car go VROOM VROOM life is too short and I have other things I'd like to spend my time on. So one day I wake up and my car won't VROOM or even turn on. Crap. It's stuck in the drive way and there's no easy way to jump it in the position it's in. How do I even jump a car? ::Googles how to jump a car:: "Jumping your car might lead to injury death and maybe destruction of electrical equipment/starter" oh nice great easy I'll pass thanks. I called a few shops, some big, some small. All of them tell me it's an alternator problem based on the dash lights, age of the car, etc. I'm told I shouldn't try and jump it because it could die at any moment which might lead to me dying any moment so just have the car towed and they'll do some diagnostic work on it. My BS detector starts perking up but again, not a car guy. I look on yelp and see that Sam's is pretty close to where I live so I put out a request for a quote. Yelp told me they would send it to a few people I said sure fine whatever. Within a few minutes I get a message from Chris asking for some details about what's wrong with my car. I tell him it won't start and relay what the shops told me. He gave me a quote and said he could squeeze me in sometime today (we spoke yesterday evening). Oh I also got an automated message from another towing company this morning, and the third one never bothered to respond. Fast forward to this morning Chris shows up at my house and immediately pulls out a jump kit to get my car started to rule out the alternator problem. Why? He's the guy towing my car why does he care....? It starts and stays start-ed. He tells me to skip the shop and go to advanced auto where they can test my battery and throw a new one in because it's definitely not my alternator. (I also googled what an alternator was because cars are ::waves hands:: made of magic or something). There was a service charge for him to come out which I felt was more than fair for the amount of money he saved me. Turns out it was just a dead battery most likely from the heat and not going anywhere/working from home. He could have made more for towing me a mile down the road and let the mechanic figure it out but he didn't. That is....so important these days. In the business I'm in, integrity is in short supply (Real Estate. Don't even get me started), and honestly it seems like it's in short supply everywhere. Nobody is honest with each other and it's very rare you come across people, let alone business owners, that aren't trying to skin you alive and pull a fast one on you to make an extra buck. Chris didn't do that. He was professional and honest. I know he wasn't trying to just fix the issue so he could cut and run to the next job. We sat and spoke for a bit while the car ran just to make sure it wouldn't abruptly die. After he left I almost felt like I ripped him off for not ripping me off. Is that weird? That's weird isn't it. Anyway five stars A+ would definitely call him for any future towing needs and you should too.

I honestly feel like this towing company is heaven sent! No…read moreone ever wants to get a tow but life happens. I called, they were understanding to my situation, kind, and someone was out within 30 mins! We had more issues than expected with the car and the young man that came out was so kind and he assured me that there wasn't a need to worry because he could take care of it! Wow... he picked up, transported, and delivered the car with such care! The price was affordable and I was very happy about that! The icing on the cake was the fact that after everything was done and the car was delivered, I got a call to ask me if everything went well. That is what customer service looks like!! I will forever recommend them and if I ever need a tow again, this will be the first place I call! The address says 19th st on here but on google, the address was 2101 Decatur St, Richmond, VA 23224 Phone: 804-928-7080

My husband was in a horrible accident. Thomas Towing was used to tow our car. Thomas answered the…read morephone each time we called. As soon as we received our rental, we called Thomas and he had Bill meet us over at the salvage yard to remove all of our belongings from our car. Bill was so kind and understanding. He knew and could genuinely see how upset we both were. My husband was so bruised up and Bill assisted by helping him try to remove our belongings. This situation was overwhelming for us, but Bill was so personable. His kindness and professionalism is something that's hardly ever seen in business anymore. We appreciate you Thomas and Bill especially in helping us recover our personal possessions. Thank you so much for helping us!

unreliable and unprofessional…read more My first experience was okay he came to plug my tire for me and charged me 40 dollars for it. but my tire kept leaking shortly after. I called him to come put a spare on my car for me and he said he could make it and could be there in about 20-30 minutes. I ended up waiting for over an hour and because of me waiting on him my car got TOWED and I was stranded there late at night. He stopped returning my phone calls and texts and just left me HANGING. Take your service to a real company.

I had the unfortunate experience of locking my keys in my car around 12 a.m. and requested service…read morefrom multiple locksmith. Glen's Roadside Assistance was not only the first to reply, they replied within 10 minutes. After a very minor operational hiccup ( might I add, it was one you would expect from a small business) the owner himself came out and fulfilled the service request! Pro's- empathetic, fast, and professional without a doubt. Con's- if I had to add one, communication was spotty (but it was midnight and to be somewhat expected) I would definitely recommend this company to friends and family. Thanks Glen!

I had a flat tire on I-295 and contacted Tesla Roadside Assistance. They connected me with Soot…read moreHappens Towing, but unfortunately the address they provided was incorrect. Jayla from Soot Happens Towing was absolutely amazing. She went above and beyond by contacting Tesla herself and changing the service from a tow to a loaner wheel, which allowed me to continue my trip instead of being stuck. The technician who came out was just as great--professional, kind, and efficient. He changed the tire quickly and even stayed to watch traffic behind me, making sure I merged safely back onto the highway before leaving. I'm truly grateful for their help during a stressful situation. Highly recommend Soot Happens Towing for their professionalism and genuine care for their customers.

This company has no respect for human life. My father, who has never received a single traffic…read moreticket in his life, was in severe pain from a tooth infection and had a swollen face. In distress and barely thinking clearly, he parked in a fire lane for just a few hours. We fully understand that it was against the law -- but his prescribed pain medication was inside the car when it was towed. I called and politely explained the situation, told them it was a medical emergency, and that he needed to take his medicine every 6 hours. Their response was cold and careless. After hours of pleading, I was told someone would get back to me -- but no one ever did. By 12:30 AM, there was still no call, no help, and my dad was left suffering all night. I even texted -- my message was read, but no one replied. By morning, after my dad had endured the entire night in pain and without sleep, I called again and was told we could retrieve the car. When my mom arrived, things got even worse. There wasn't even an office -- just a girl who came outside and asked for her ID. When my mom explained that her husband hadn't slept all night because his medication was locked in the car, the girl looked her straight in the face and said, "I don't care." That was her exact response -- no empathy, no professionalism, no basic human decency. To make matters worse, the car had scratch almond size that weren't there before, and they took no responsibility, even after my mom pointed it out right there. Just like they strictly enforce their towing policies and claim on their website to be open 24 hours, I wish they showed the same urgency when someone is in crisis. A car is like a person's home -- people often have essential items inside. What if someone died not having access to what they need? What if someone had to sleep outside because their house keys were inside? What if someone with a disability was left stranded without their medical device? This company is run by people with zero compassion, no professionalism, and no sense of decency. What we experienced wasn't just bad service -- it was cruel, cold, and heartless. If you care at all about being treated like a human being, stay far away from this place.

My vehicle was towed quickly for a reasonable price with thorough and courteous service…read more Highly recommended.

Super fast, friendly, and fair pricing. Richard was awesome. Only a five mile tow but worth itread more

I had an antique car towed. The service was punctual, professional and friendly. The driver took…read moregreat care with the car and was able to place it in the garage so that the space could accommodate a second car. I would use Horace's to tow any vehicle.

Quick to arrive to my location, friendly, and helpful. Was stuck an hour from home at a vet clinic…read morefor my cat and my car wouldn't turn on as well as my phone was dead. Despite having to communicate through my parent, the service was still impeccable. Definitely recommend if you're in a bind and need a quick car battery jump

Abidine provided excellent service. The tow job was outstanding. Highly recommended.read more