I came in and there was only one other customer to the two employees so I was greeted immediately…read moreand my watch was taken back to get the battery changed. It was genuinely painful to watch the female employees try to engage with the elderly customer who gave one word answers to everything. Kudos to the employees, I know what it's like when corporate mandates scripts, but I also know what it's like to just want to buy what you need and leave without being sold on fifty unrelated and unnecessary corporate upsells. She handled the interaction well, staying cheerful despite corporate BS Reasonable prices, but minus one star because they didn't have the tools to change out the battery

I'm not sure if everyone knows this but Batteries Plus also have car batteries. I purchased my…read morebattery online for $30 cheaper than anyplace else I could find and after they installed it they also gave me a rebate for $23. For my old battery! Zoe installed my battery and did a great job, very careful. I got the rebate within 2 days too!

I went into battery barn today, August 3rd, to grab a replacement battery for my Ninja ZX10. The…read morebattery had become a bit rusty and was probably my fault but regardless the team at Battery Barn was able to help me out and was super friendly. Getting this battery was important because my best friend Mad Maxx funeral is approaching and I HAVE to be there on my ninja to show respect for a fallen brother. I paid about $50 which is very reasonable in today's market.

In life you will have a battery issue. So glad that they were polite, knowledgeable and helpful. To…read moresay the lest, looks like whatever your battery need is they will have it or direct you you to where you can find it. The selection is vast and the value was extremely reasonable.

Live out of state (NJ) can not say enough about the excellent service from the time I walked in the…read morestore until the time I left. Greeted with a smile and they explained everything to me, costs etc. (no hidden fees)about fixing my cracked I phone screen. Fixed in an hour and emailed me for pick up. A shout out to Jeff and coworkers for the excellent customer service! Stores hours are great..... Joyce B. Fay Medford, NJ. 01/29/18

What an absolutely BRUTAL experience I had with the Batteries Plus branch on Williams St. in…read moreFredericksburg, VA! I called ahead and spoke with two people, one the manager, about programming an automotive FOB I had purchased. The Manager told me she could program it and to come in. So I make the 30 minute drive to the store, give he my master key FOB and the new blank OEM Fob to program. She looks up the car programming information, confirms they can program it, and rings up a $75 programming charge, which I think at the time is reasonable. The exchange is very quick and she sets out to program the car... About 30 minutes later she comes back inside and says, "I can't get the FOB to accept the programming." And proceeds to hand me back my Fob. I ask her if she intends to refund the programming charge which she only now tells me, "That is not refundable since we are programming your Fob. But we can program the Fob we sell for this car, but its not in stock." [Thanks for sharing your policy UPFRONT on your policy of 'no guarantees on programming third party Fobs (which most all are btw)'!] SO I order a new Fob from them for ANOTHER $75 and drive 30 minutes back home to wait a week until the new Fob shows up. When I get home I discover that a slew of electronic systems in the car have been reset, no doubt to some programming gaff. I am able to straighten them all out and figure I would bring this up when the new Fob arrives... A week later, the new Fob comes in and another individual phones to tell me the Fob is in. Before I drive down I ask him, "If this Fob does not accept your programming, will you refund the money spent on the programming which I had paid previously?" He goes away and huddles with his Manager and says that since the programming was paid for the other Fob, they would not refund the programming then either - and this is the Fob I just ordered from them! But he says, "If it the new Fob does not accept programming they will refund the money on the new Fob, but not the programming." I explain that makes no sense and that perhaps its best they just refund the money on the Fob so I can save the hour long round trip since my risk remained the same that this was a continued dead end to program a viable Fob. The counter guy on the phone then tells me that I have to come back in anyways to run the card to return the new Fob charge. I then tell him that since I have to drive back down there now they might as well try and program it since there is nothing to lose at this point. I tell him I will be in in about an hour... So back I go, and 30 minutes later I walk in the door only to be immediately told that they will not attempt to program the new Fob and will only refund my money for the Fob! Seems they had reservations that they could program the car after all - even with their own Fob. They could have said that in the first place. Scam! alert!! What an absolute waste of time and money believing anything that comes out of the mouths of this bunch. It is simply incredible the level of incompetence surrounding this store. I have been to other Battery pus branches over the years and this is easily the WORST I have ever been to. My advise to all reading this review is to: 1.) Ask (many, many) questions upfront because they will not be forthright or upfront with you. 2.) Believe nothing they say, and fact check everything they tell you. 3.) Save your time and money and find an honest vendor that actually gives a damn. These folks absolutely could not care any less - though they do work at that. Hard, hard, hard PASS!!!

My Deka made in the USA Motorcycle battery for my Harley Davidson lasted for 4 years and 3 months…read morewith no problems. I bought another one from Battery Warehouse in Frederick Maryland. They are a great place to do business.

I have done business with this company for almost ten years. I have bought three Deka batteries…read morebecause they were recommended to me by a solar panel manufacturer. The first battery performed well and lasted for four years. However, the second battery only lasted two years, and now the most recent battery purchased in July 2018 has also failed. The situation with this company has gone from marginal-to-poor. The gel batteries, which cost about 150 dollar with the tax, are of low quality and don't last. In addition, I received very poor customer support from the sales outlet in Glen Allen, and also the manufacturer, EastPenn Manufacturing. I do not recommend this brand of battery, the manufacturer, or this sales outlet. You can go to Batteries Plus and buy a Duracell gel battery for much less, about 130 dollars with tax.

Thanks for the great customer assistance afforded with my mobility scooter…read morebattery problem, you solved my problem. very friendly and professional. Bella

I was tracking down replacement batteries for my Fleetwood Motorhome got a hold of the EXIDE OEM…read more They had me contact Battery Outlet Inc as my closest distributor. I worked with Jamie Phelps who was great! Jamie took care of the order and they even provided installation services. This was a big plus as the batteries weighed 76 lbs a piece. Their installer Mike took care of the removal, cleanup, install, and testing. Watching Jamie working with the customers on phone and in person was impressive he really knows batteries!

So when I first saw this store opening in the new Harris teeter shopping center it gave me a…read morechuckle. I kept thinking about the old Saturday night live sketch, the one about the sad little shopping mall containing stores like the Scotch tape boutique and the puppy palace. I never really thought about going to buy a battery or a bulb. Fast forward a couple of months, and I'm reading an article about the store doing technical work on cell phones. For example, replacing batteries on iPhones or Androids in which the customer can't do the work. Being the owner of an old Droid turbo 2 which is sealed and not meant for battery replacement, I was intrigued. I called the shop and spoke to the manager who said they could order a battery and it would take a couple of days to arrive. True to her word, they called when the battery came in and I scheduled an appointment to have the phone fixed. I dropped it off and it took the technician about an hour to replace the battery and put the phone back together. The entire cost was about $74. That's a pretty good deal considering a new phone would have cost me about $850. With the new battery the phone works great and I didn't lose any data or files, the work was guaranteed for a year. it's nice not to remain tethered to the power cord as I have been for the past couple of months due to the failing battery on my Droid. They also have every bulb and battery imaginable, Plus all kinds of cool techie items and phone accessories.

I went in to replace the battery in my key fob and they were very helpful and friendly. After they…read morereplaced the battery they let me check to see if it worked before I bought it. That was so great cuz I had problems before when I had it changed I was stuck with a bad battery and I couldn't return to get another battery put in unless I was willing to pay another charge. Seriously! Never went back

These guys are knowledgeable and provide super friendly service. Not only did I get a great deal on…read morea battery. (I shopped around), but Dave was kind enough to help me figure out the color setting on my new car stereo. This kindness is rare. So get your battery from this shop. You'll be happy you did.

Quick and responsive input to find a battery for our UTV. Fast service on site. Nicely done!read more

Friendly and helpful personnel make this a great location. I buy AA batteries for a local…read morenot-for-profit theater group, plus motorcycle and car batteries for my personal use.

I can honestly say I walked into Batteries Plus completely misinformed about a battery purchase. I…read morethought I knew what I needed, but I was quickly humbled by how little I actually understood. Thankfully, I had the pleasure of being helped by the store owner, Tish, who completely turned the experience around. Tish was patient, empathetic, and extremely knowledgeable. She didn't make me feel embarrassed for not knowing, but instead took the time to explain everything in detail so that I could make the best choice. Her professionalism, kindness, and genuine desire to help stood out to me in a big way. Because of this level of service, I won't go anywhere else. Batteries Plus has earned my trust, and I'll always be a repeat customer at my neighborhood store. If you're looking for great products and even better customer care, this is the place to go!

We always find what we need at Batteries Plus in Charlottesville, Va., and the staff is so helpful…read more Recently, In May, I was buying batteries (on a good sale) and having trouble with my cell phone - a problem that even Tracfone was unable to solve. I asked THOMAS about it and he correctly solved the problem in just a few minutes by telling me what to do - without charging me for the advice (!).. As soon as I got home, I followed his advice - and guess what - my Tracfone cell phone is now working perfectly and doing what I want it to do. THOMAS was a lifesaver!! Thank you so much - and also for being there when we need good batteries. Annie and Mack Rowe, Madison, Va.

I usually have pretty negative experiences with watch/ battery places.. but this location is…read moreamazing. The wait time is never really long and their service is awesome!! I went in to replace my watch battery, not knowing anything about the model or make.. but he took care of it on his own, VERY QUICKLY and PROFESSIONALLY. I also went in (a few months later) to change the battery on my car keys, and had a similarly positive experience. They were also very clear and upfront about the price estimate, which i appreciated very much.