Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from Nashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough. read more

Axselle Auto Service - The auto shop - Auto Repair Near Me - Richmond, Virginia

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and balanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced. read more

Axselle Auto Service - new tires on lifted truck mounted and balanced. - Auto Repair Near Me - Richmond, Virginia

I appreciate Axselle Auto's honesty and prices. I will continue to take my vehicles to Axselle's!

I went to Axselle Auto Service around noon on a Friday hoping to get a state inspection and oil change. I saw that they were quite busy, but I was pleasantly surprised they were able to squeeze me in. They were swift and professional. I got out of there in about 45 minutes. read more

This establishment has the finest service ethic of any company that I've ever done business with.

My family and I have been using this garage for years because the service is always good and Dave is so nice! However, I always hate making appointments because the woman who answers the phone there is EXTREMELY rude. She is often combative and speaks down to you. I simply wanted to schedule an oil change and when I asked if I could come in on a Saturday (I did not know they were closed that day) her response was " Well, you can come in but we won't be here!" In a very condescending tone. I then asked for Monday (forgetting it was a holiday, god forbid I make a mistake when talking to this lady) and her response was "are you not aware that is a holiday? again you can bring it in but we won't be here" while laughing in a rude manner. After years of loyalty to this business I and my entire family will not be using them again in the future. Simply because of her terrible customer service. I always dread making appointments here because I know she is the one who will be answering the phone. I should not be anxious or scared when calling to make an appointment. If she doesn't know how to treat customers with kindness and respect she really shouldn't be answering your phones. read more

I had a flat tire on a newer Mazda CX-5. Axselle provided fast service despite being busy, and at a very fair price. I'm coming back for any service needs in the future for sure! read more

This is a good business run by good people. They have always been helpful, honest, caring and welcoming; I only wish I'd found them earlier. If Dave told me I needed a propeller for the top or rear of my vehicle I'd say okay and when can we get this done. I know I'm not the only customer that feels this way, customers come with smiles and hello and are welcomed with same. There's a reason they stay so busy. read more

They are reliably honest and straightforward. I've been here for years and I've never had one interaction where I felt manipulated or tricked. Even when they can't fix the car or they're slammed (hard to find an honest auto shop!) they tell me so. When they could not identify the issue with my car's transmission they took it over to another really great local transmission guy who was also super reliable and honest and he did the job quick and knowledgeably. I definitely recommend Axselle! read more

I met Dave over 30 years ago (playing racquetball; what a ferocious competitor!). For over 3 decades (lord I'm getting older!) I have trusted Axselle Auto with all my family car (s) repair needs. Service is always completed as promised (usually faster). When I'm in a jam, they can schedule a loaner vehicle so that I can get to work. And they are always transparent when I have questions about a repair or charges on my bills. For peace of mind, and a safe motor vehicle to transport my family, I rely on Axselle Auto and their friendly staff. read more

As I was driving southbound on I95 to Richmond from Winchester, my water pump busted - just north of the 295 exit ramp. After getting my Insurance company to tow my vehicle to Axselle Auto Service, the people in the shop were absolutely amazing. I believe I interacted with the owner/manager and he was courteous, knowledgeable and so very helpful. The office staff was both professional and friendly. They were understanding and compassionate about the challenge I had on 95. They tried to get it fixed that same day - but truly, it was too late in the afternoon to expect that. - Their attempt to do so was very much appreciated. I had an appointment in Winchester the next day, and they knew it wouldn't be done in time, so they offered to help me get a rental. After they took a closer look at the car and the problems it had, I was called with an estimate which included all parts they were going to replace along with labor costs. When I went in to pick up the car, it cost exactly what I was quoted - nothing more, nothing less. That cost was extremely reasonable and logical for what needed to be done. Overhearing other conversations within the waiting room between other customers and the employees, it was obvious most of the customers were long standing who utilized this shop on a regular occasion. Regular customers were welcomed by name and it was truly a family type environment where customer service and honest information was shared. My only wish for this business - is that they were located where I live instead of in Richmond. If I ever get stuck in Richmond again, this is where I will most definitely take my car. I highly recommend - especially for folks who don't know much about cars. I never once felt I needed to be guarded or that I was going to be taken advantage of due to the fact I am a woman and don't know a lot about vehicles. read more

Megan and the mechanic were great!!! So personable, thoughtful, and professional. They explained well what was done, were accommodating, and kind. I would go again a million times. Thanks Meg! - Dan read more

I feel lucky to have found Axselle. They are kind, honest and efficient. I highly recommend them to friends and family.

Mr Vesely and I have been neighbors for over 10 years We both served in military and I was frustrated that Hyundai service could not fix front brakes squeaky noise for 2013 Elantra limited. Mr Vesely mention to take Elantra to Axselle auto service and I did. Within minutes they explain the problem of noise and within 2 hrs or less they replace brakes rotors, pads and etc. Squeaky noise disappears, the staff is awesome and inside the waiting room the atmosphere family friendly for everyone. My vehicles are devoted to Axselle auto service. "Your Simply the Best" read more

I was so pleased by the kindness and courtesy shown to me. I did have a long wait, but I know they were very busy, and still made me a priority. They were fair, did a great job, even did an extra repair I was not expecting, and didn't charge me for it. They were recommended highly to me by several friends, and my friends were right. This happened at least a month ago, and I am still pleased with their work, friendly and excellent care. I would recommend Axselle's to anyone. They even made a great recommendation for a restaurant for lunch! Definitely would go back if I had a need for a car repair. read more

This is the auto shop that I've been looking for in RVA! Dave, Meg, and the team there are honest as they come, it's a very professional shop that is always busy (a good sign). The waiting room is very chill, I see long term customers come in and chat with the staff every time I'm there, another good sign. Dave spent a lot of time chasing down a series of coolant leaks on my Jag, each visit he was earnest, helpful, and professional. The last visit (where he nailed down the last leak) was free of charge, even though it required removing the intake manifold. I'm a customer for life now. read more

This was my first time to Axselle, and I was very pleasantly surprised. I took my car in for a routine oil change, but soon found out I needed new tires. They worked out a deal, gave me a coupon, and told me what was essential to get done that day on my limited budget. I feel confident I can return and not get taken for a ride like some of the big name car shops. Dave was very attentive while I waited and seems to have a huge heart. read more

Since moving to this area, I've searched for a reliable and honest mechanic. I always feel like mechanics can't be trusted, but this business is pretty honest. The community loves Dave and the rest of the staff. I've been here three or four times and Dave chit chats with me and I never knew he was the owner until my most recent visit. read more

I have used several auto shops around Richmond for the past 20 years. The service has ranged from rude, to unreliable, to outright dishonest. A friend recommended Axselle about a year ago and I really cannot say enough nice things about them. They have worked on my car three times now. The first time I brought my car in, the owner made a point of introducing himself to me when I picked up my car and went over my repairs with me. They tell you everything up front and will call if they discover anything unexpected. There are never any surprise charges. They do great work, on time, and have some of the best customer service of any business in Richmond. I will never use another auto shop. read more

The team seems very honest. Part of what I requested was a tire rotation and since I am going to need new tires they didn't want to waste my money rotating them. I really appreciate it, Axselle! I will be back and send new customers your way. read more

I have bought Michelin tires for two cars and in both instances their price was very competitive with the "big box stores" plus Axselle offered a wheel alignment. Service was quick and done correctly. The employees were courteous and professional. No Saturday hours is why I only gave them four stars. read more

Good, dependable service! The people get to know you and aim to please. Not the cheapest, but cheap aint always good and trust is everything! read more

Best mechanic experience I've ever had! Had an issue that required a couple hours of work, but got in and out in one day. Front desk staff was friendly and knew my name when I came in and I got a couple updates through the day. Will absolutely be coming back should I need to in the future. read more

Great Service , Prices were good, Ill be back when i need to get car inspected or serviced..

Axselle Auto is as good as it gets. They value the relationship with their customers which is hard to find at most auto repair shops. Repairs have always been sound and customer service is top notch. This is a well run business that has a solid reputation in the Richmond area. I recommend you try them. You won't go anywhere else. read more

I have lived in Richmond all my life and finally found a repair shop that is fairly priced and honest about the work you need done. I highly recommend this auto shop! Just a tip.. Wherever you take your car.. Make sure you keep good records about the work you have had done, and bring those records with you to the shop when you need repairs! read more

I took my car into Axselle today and asked to have one tire checked because I thought that it was low on air. Jonathan took the tire off and checked it for leaks, which he did not find, but put a new plug in it just in case that was the problem. He did not charge me and checked all my tires letting me know that I did not have to replace them as yet, even though the dealership told me that I did. Rest assured that I will get new tires from Axselle when I need them. A great, honest auto service. read more

These guys are really good mechanics Fixed an AC issue I had that was complicated. Very fairly priced and just seemed like good folks also! I'll be back! read more

Well when I received my father's car in April of 2013, he had been taking it to Axselle's and trusted them with his car. I did the same, since they had been taking care of the car. (1994 Toyota Camry LE, 3L Engine, and 150K miles on it now.) Around August of that year I managed to find a job as a delivery driver, so I became more acquainted with them since I had to have more maintenance/oil changes done on my car to keep it up and running well. I had very few issues in the winter, since my car was just starting out basically. The problems started around May of 2014. First it was the exhaust that needed to be replaced. I was charged over $500 for that, which I was fine with, until I found out it could have been a LOT cheaper if I had done it at a different place with the same hourly rate. I ignored this because I believed in the quality of their service...at the time. An oil change was done around the same date as well. What they had not informed me of was that my accelerator belt AND power-steering belts were so worn out that they were actually in SHREDS. When I got another mechanic who I happened to be around at the time, he informed me that whoever put in the power-steering belt (Axselle's) had put it in UPSIDE DOWN. It was the wrong way, forcing it to wear down faster. So I got those replaced at the nearest mechanic shop (Firestone), due to the fact that my turning was getting so tight that the steering would have gone out had I gone any further. This was the first sign that I should have stopped going to them. Any decent mechanic would have warned someone about the belts being so worn down. I received no word or warning from them whatsoever, but I gave them the benefit of the doubt. They were nice enough guys and my father swore by their work that they were decent. The most recent problem I had was with the inner CV Joint in my front axles. I began to hear the tell-tale clicking at my work, had a manager drive with me, and he informed me that it was DEFINITELY the joints. So I go to them and specifically tell them to replace the bad axle. I went in around 8am and got a call around 12pm that they couldn't see an issue with the joint, but rather the brakes. So I told them that whatever was the source of the clicking, I wanted it to stop. So they fixed the brakes and even drove me in the fixed car to pick me up to pay for the repair. Dave even told me he greased the axle a bit. It was not until later I realized that this was total baloney. Now that I remember, when one of the mechanics was driving me back to the shop in my car he said something about the shocks/struts needing to be replaced. So I asked a general quote for the price so I could go back in at a later date and get it done, and he was very dodgy about the pricing. So I just shrugged it off as him being tired or something. On my drive back to my house I ended up hearing a slight clicking, but shook it off as my own imagination. When I went to work later that night the clicking was back in full force. It was at this point that I knew I had been ripped off. I called the other mechanic, who told me it was definitely the CV joints that was the issue. I told him that Dave had checked and even greased the axle for me, which is when I found out you actually can't grease an axle without taking it off in my type of car and that you can't actually 'see' the bad joint that would cause the click. What made me the maddest was the fact that they even drove the car and would have heard the click themselves as they made turns to get to my own place. I was out of money at this point, I had thrown all of it into replacing the breaks and the exhaust pipe/muffler. So I had to resort to getting a different mechanic friend to replace both front axles in the alley behind my apartment. Guess what? That stopped the clicking. So I ended up being right all along. So I do not know if it was just multiple bad experiences for me just due to my luck, or the fact that I am a girl and they might assume I know nothing about cars, but they are dead wrong. Driving is how I make my living, and I ALWAYS do my research before going into any sort of job. I work with my car everyday and can tell immediately if something is wrong. I notice that most of their positive reviews online are from men while the negative reviews are from the women. I don't know if this is just a strange coincidence or a trend to look out for... So I would not recommend going to Axselle Auto Service in Lakeside if you are a woman, or in general really, because they will most likely: A. Over-charge you. B. Not warn you of other necessary repairs to keep you on the road. C. Rip you off because they don't believe you will find out about it. read more

From the friendly front desk to timely, fair priced repairs and exceptional service, I will come back this this 2nd generation family business from now on. Give up on the dealers, brake shops, and tire stores and find a refreshing family owned business that is well run and customer oriented. Mr. Axselle is a professional amongst amatuers. read more

Great service! Nice place for local Lakeside residents. I brought in for a camshaft position sensor replacement. Everything very smooth and good price. Thanks john read more

Axselle is the most reliable and honest auto repair shop that I know of. They stand behind their work, and deliver the ultimate in customer service. I have been a customer of theirs since the mid-1990's, and now I go there exclusively; no better shop in town if you want service you can trust. read more

Years ago, I brought my MG in for a state inspection. When I returned, the top had been put down incorrectly, damaging it, and 40 miles had been put on the car, indicating to me that they had been joyriding it. read more

We have been using Axselle's for several years now. They are the only garage we trust with our cars. They are honest and reliable, and we have always been satisfied with their service. This is the only garage that we don't wonder if they are being honest with us when they tell us about a problem. read more

Excellent team of knowledgable servicemen who know what they're doing with your car and won't try to rip you off. My hats off to Dave for being such an incredibly nice and compassionate man, as well as the rest of the team for always finding the time to work me in and make sure my car is running at its optimum performance. read more

Dave and his staff are simply stellar. I have always been treated respectfully and honestly. I will not bring my family cars anywhere else. There techs are the best and resolve nagging problems in a fair way. Friendly, fast and fairly priced too. I hesitate to share this Yelp review because this means they need a "lot stretcher" for all the cars/trucks of there customers and I wanted to keep this a secret for me! read more

Fantastic shop. Very nice, caring, but more importantly they know their stuff. Great experience dropping my car off for an oil change and alignment check (I hit a massive pothole). They dropped me off at work and picked me up when it was done. Price was fair, and the job was done perfectly. I highly recommend them! read more

Alot of my friends have always referred me to axselle's. I have heard nothing but good things, but my experience was completely different!! We dropped the car off on a thursday, and nobody had gotten to it by monday the next week. The receptionist told us that no mechanic had gotten to look at the vehicle yet but that it was a timing belt. How she would know without looking at the vehicle is beyond me.Then proceeded to tell us that it would cost 2000 dollars to get it fixed. I am not a mechanic but I know that it doesn't cost that much for a timing belt! We towed it to the shop right down the street and they told us at 60/hour for labor it would cost us 600 for the exact same thing. What a huge difference. We also had to pay 70 bucks for diagnostic even though she told us nobody had looked the car, and if you go ANYWHERE in Richmond, a diagnostic should cost you 30 bucks. Axselles is a complete rip off and I wouldn't waste my time! read more