Amazing service, great people, affordable and valuable. It truly is a great shop in Richmond.

Love love love Tim and Lindsay!!!!! Extremely trustworthy people. I can't trust anyone with my car other than Tim.

They always do a great job and the value is so reasonable. I would recommend them to anyone who wants an honest opinion.

Had a brake line collapse driving up RT95 heading home to NJ. Got to them right b4 closing so I had to stay the night. Tim was great, he drove me to the hotel and had the issue fixed first thing in the AM. Thanks. A+ read more

Good people. Great service. Twice they've gotten me in and out quickly without an appointment. Highly recommended!

I have used Tim on and off for at least 12 years. I have the good fortune of having a mechanic for a son-in-law so I only need a shop occasionally. Tim has always been timely, honest and prices are reasonable, he doesn't look for things to find wrong and often will suggest alternatives to save money. I've had to pop in twice in the last month - fully prepared to leave my car because I didn't need it -- instead he said, let me run the diagnostic or check it real quick to see what we are dealing with - both times it was a big issue that couldn't be solved that day. The latest issue is stolen catalytic converters -- which he immediately suggested I file a police report and insurance claim. Honestly it never would have occurred to me. So thankful he suggested it as it is going to be an expensive repair. I am thankful to have some I trust so close by and one last note -- whenever I do get advice or quote from Tim I always run it by my SIL and he's always in agreement. That's a positive sign in my book. I saw a negative and somewhat negative review below - I can't speak to their experiences but what I can say is I have never had similar experiences. read more

Tim was recommended to me by my son-in-law who is also an auto technician. This is something that my son-in-law couldn't do and he pointed me to Tim. Quick reliable and affordable. Got my Infiniti back in less than two hours. Thanks so much will definitely paying this forward. read more

So happy with my experience at this car shop! I took my car in to have it serviced for an oil change, new fuel and air filter, new spark plugs and a new battery change as my battery recently lost its ability to hold its charge. Left the shop and my car ran just fine for a couple of days. Fast forward two days. Drove my car to Costco and parked the car for all of five minutes. When I tried to start the car it was the same problem again. The battery didn't have enough juice to start from my small battery I carry in case I need a jumpstart so the guys from the tire shop got me started and I took the car back to Tim. He asked me some questions and I was thinking I might need a new alternator. Tim looked at the car for five minutes and then discovered the problem. Squirrels were storing their acorns in my car and also chewing on the wires from the battery to the alternator! He said the problem usually occurs when you have a rainy season during fall/winter. What could have been a very expensive fix turned into a five minute job. Tim didn't even charge me for the diagnostic. Great diagnostician and service! I will be using this local shop for my future car needs :) read more

DO NOT TRUST THIS PLACE. My boyfriend took his car here about 8-10 months ago to get some things fixed in order to pass inspection. After he picked up his car it started making a thunking noise near the right front wheel. I kept telling him to take it back, but he waited about a month before returning. Turns out some thingamajig was bent, which put pressure on the doodad, which cause the wheel bearing thingy to go bad and need to be replaced - and they charged us $600 to fix it... Fast forward to this past week, he decides to drop his car off for an oil change and asked them to take a look and see what it would cost to fix his A/C. They called him mid-day and said that if he even wanted them to put freon in the car and look further it would cost $180. He told them to go ahead and do it just to find out it would take another $1500 to fix?! No thanks. So we basically paid $220 for an oil change. We went and picked it up that night and lo and behold, now the heat and the defroster don't work either. He called them the next morning and the guy got pissed off and told him that the blower was broken to begin with. Now, I guess it's possible that between sometime last week when he used the defroster and Tuesday the blower broke on its own accord. But that's too much of a coincidence for me. Another reviewer mentioned that they've had issues come up after getting work done here. Plus, click down at the bottom and read the reviews that aren't currently recommended - this seems to be a common theme... read more

The staff here are the only people we trust to take care of our vehicles. They are honest, affordable and accurate. They do quality work every time. read more

Toyota recalled my Rav4 again, so I took it in to McGeorge Toyota, again, where they told me I needed $700 worth of work. For a second opinion, and because they'll work with my extended warranty insurance, I took my car to Headlights to Tailpipes on Lakeside where they found NOTHING wrong with my car. NOTHING. Tim and his crew were pleasant and thorough - took my car out for several test drives, with and without the parts McGeorge Toyota said were in need of repair. All they were able to find is that my spare tire cover moves around a bit. That's it! My father is a mechanic, so I know a good one when I see it. Take your car to Headlights to Tailpipes - they're good people. read more

Based on reviews in Lakeside RVA Neighbor's Facebook page, I handed over the keys to my 2004 Dodge Dakota truck to fix my oil pressure. I am always fearful of being taken to the cleaners when it comes to car repairs, but I was pleasantly surprised. I had researched potential solutions and their cost. This company solved the problem inexpensively and promptly. I am very happy and will use them again. read more

Many issues with the work performed have revealed themselves since our first visit. Not sure if i have the inner calm to bring this up to the owner. No cash discount either. read more

Fast, friendly and accurate! We were referred there by another company to get some muffler work done. They took very good care of us with a quick turn around time. read more

I just paid $120 to completely redo a hacked job for which this crook charged me $450 just 4 months ago. He charged me a $200 markup on the parts and an hour's labor for a job that takes 15 minutes if you take a 5-minute break halfway through, read more

A friend referred me to this garage after receiving great service on her cars for many years. She went to Headlights and Tailpipes because they were convenient to her home in Ginter Park, but she continued when she found the owner took personal pride in the work of his mechanics (he is also a mechanic) and the repair or maintenance was reasonably priced and dependable. I don't usually write reviews but have had my share of bad auto repair experiences and would like others to know this is an honest, knowledgeable garage owner that will personally take a test drive to insure the car is repaired. I called today for the annual inspection (and I always seem to wait until the lnext to ast day). There are 28 cars being repaired or waiting and yet he is working me in tomorrow. The owner knows his customers and takes care of them. The five star rating is an accurate review. read more

Tim always treats me right! I have been going to them for 14 years. Trust him to get the job done!

Took my Truck in for ABS problem, was told $97 for labor, showed up to pay and was told $197. I said you quoted me $97 over the phone, he said $100 to scan for problem, I said you never mentioned that and don't have it posted, he said I will lower it to $89 for diagnosis. Crook !!! Beware of this shop !!! read more

I know just enough about my Wrangler to get me in trouble when fixing it. I took it there a few years ago to troubleshoot a starting issue. The mechanic stated that he would have to replace the fuel pump, and it would be expensive. I gave him the green light. He replaced the pump, but it didn't fix the problem. It turns out it was a wiring issue TO the pump, not the pump itself. I was not charged for the pump replacement. Just the wiring harness, which was much less expensive. He was honest and thorough. All-in-all, if anything goes bad on my Jeep that I can't fix, this is the place I go. read more

Quick and correct service turning my brake rotors. Not many places still offer this service, but they do a nice job at a very reasonable price! read more

I was referred to Headlights to Tailpipes randomly today after panicking when my car failed inspection at Midas. Midas told me I needed a new power steering rack and that it would cost $1700. I desperately posted on FB asking for recommendations for an auto repair shop that was more reasonably priced. A friend told me about H to T and in 15 minutes I was there getting my car checked out. Not only did I NOT need a new power steering rack, but my '07 Toyota Highlander passed inspection with flying colors. This family owned, local and honest repair shop is where I will be taking my vehicle for everything from now on. I highly recommend Headlights to Tailpipes! Plus, they were open the day after Christmas! read more

As the son of a mechanic, I can safely say this is the best shop I've found since moving to Richmond in '05. I've sent 30 friends/coworkers here and all but one has become a customer for life. That one should've done the job himself instead of bringing his car to a shop since apparently he can do the job in 10 mins. read more

Tim is awesome. Honest, reasonable, and knowledgeable. I wouldn't take my car anywhere else. I have recommended Headlights to Tailpipes to several friends that have turned into loyal customers. One visit and you'll never go anywhere else. read more

Went to have a muffler replaced, instead I as told I don't need the muffler but desperately needed brakes. I was charged $215.00 just for front end brakes on my 2003 Alero, to make matters worse the new front brakes squeal so horribly when I apply any amount of pressure. It's embarrassing. I took the car back and told them that if I paid that much just for front brakes they should not make a sound. Naturally I got the "oh it's natural" story and some line about it should stop in "500 miles or so". I was livid, then just for kicks I asked for a quote on headlights. I received a call back from the young lady at the front quoting a firm $500 for 2 headlights. Because I felt in my gut I had been clearly taken advantaged of I went to two other reputable shops in the area. Firestone confirmed what I felt to be true, I was clearly ripped off. The normal rate for front brakes and back would have been $144.00. Another shop quoted me a price of $112.00 front and back. I priced headlights at Bruce car parts for $80.00 each and I was informed that I would only need one, not two head lights. It p's me off when I think about it because I did not get what I initially needed for my car, secondly I was overcharged for something that made my car worse and most importantly I was clearly taken advantaged of because I'm a female, and I was not given an opportunity to discuss, review or compare what this shop was going to do. Women beware of this place unless you are absolutely certain you are getting the best deal, quality and service. read more

If I could give them zero stars, I would. These people completely ripped me off and charged me almost $300 for something as simple as a headlight. Change your name if you're going to make your customers broke to change one light. Ridiculous. Save yourself time and money and do not come here. read more

Went here a couple times but think I will try elsewhere since this was the first time my inspection cost over 300. I don't really think wiper blades should be written up unless they are broken or missing parts. Having older cars can be a savings but one has to be reasonable when replacing items if they are not absolutely necessary. read more

I just don't like this place anymore. I think they know what they are doing but the owner doesn't explain anything and he jacks the prices up really high. I think they are just dishonest and don't care. I came in to check out a leak and they made the car leak coolant like crazy when I specifically asked them if testing it would spring a major leak. I left with my young daughter, who I had with me, saying I needed to think about it. BUT I HAD NO IDEA THE CAR WAS GUSHING ENGINE COOLANT BECAUSE THEY SAID NOTHING. Later, he admitted a pressure test could just do that. Obviously, they knew that leak had increased, they didn't sound surprised, but they couldn't care less that my daughter and I could have been stranded somewhere on the side of the highway when the coolant ran out and the engine overheated. He was furious when I called him on it even though I was really polite. I won't go back and there is no way the quote for this was right. $500 to fix? A tube? I don't think so. Never again. Now, I have to tow it to another mechanic and we are stranded for about a week. read more