Excellent Service, Superior Staff and Good Value as Usual!…read moreWe first went to Roy Hendricks when we moved to the area in 2016 because they were top rated on Yelp, it was a better experience and value than anywhere else we have gone in multiple states, and this still holds true today! Since then, we have brought all our family cars to Hendrick's many times and have always been very satisfied with their friendly and knowledgeable staff, good value, and their speedy repairs (their turn around repair times, even for large jobs, put dealers to shame).

I've been taking my personal cars to Roy for over 20 years. He is as honest & knowledgeable as…read morethey come. His waiting area is clean and customer friendly. His staff is professional, courteous and family friendly. I have NEVER had a bad experience with Roy's shop. You can make an appointment, he also has a night drop service and you always get a call about what is needed and the cost. They are not the type of shop that will charge you for things you don't need. I've trusted him with my cars for 20+ years and he's never disappointed. Why go anywhere else??

Easy and trustworthy, and I HIGHLY recommend! It's hard…read morebeing a female to trust repair shops, but I love that they sent pics with any recommendations on repairs! Made appt online few days ahead of time (incorrectly-because I'm NOT computer literate) and they still got me turned around in just a couple of hours.

TLDR: I really liked the people and the service. I recommend!…read more To start, I was able to make an appointment within a week of calling. They were very friendly and made sure to get all the details of my vehicle to ensure they would have the necessary parts and oil. I asked if there was somewhere I could sit and work while I waited and was told yes. I arrived a tad earlier than my appointment (like 15 minutes). Upon arrival there was only 1 parking spot available, luckily I drive a small car and could fit into the space. Unsure where I would've gone if that wasn't the case. They took my vehicle back right away and checked me in. I sat in the lounge area. They have a fridge with complimentary bottled water, a coffee machine, a couch and couple of chairs and a tv. There was a smaller more private space that was next to this area with a rocking chair and space for kids to play. Nothing fancy but the Wi-Fi worked great for my VPN. They also have pictures and info about each of the employees. This is a nice touch and helped me know who was helping me. I received a text when they completed service and it gave me a link. At the link was a picture of my car and then the report of everything. I mean everything. For the tires it gave me each tires pressure along with a picture of each tire's tread. Picture of the engine. Picture of the fluids and how it compares to what it should look like. A full report with visual confirmation of everything. Very much appreciated. At checkout they explained everything they did and saw. Also explained their comprehensive rewards program that I enrolled in. Fair pricing. Overall I felt respected and that they were fair. They care about customer service and taking care of the vehicle. I will definitely be back.

I just called this Auto Mechanic to get some general information about warranty whether it's worth…read moreit and how hard is it to deal with the car warranty insurance company and the actual mechanic because that's where the truth is with the mechanic. Jason the owner was gracious enough to spend a good amount of time with me explaining to me how these warranty companies work and what to look for and what to ask and he gave me a few recommendations. You know it's really nice of him to take the time out of his day to give me all these tips and I'm not even a customer. Just goes to show that this place is really a genuine place to go because they don't have your business and they're treating me this good. he also mentioned whenever you get a used car always come in and get an overall check which is $89. This way you get an out side true review of the car you are buying not just what the dealer is telling you. I never thought about doing that but I can see where the value would be totally with it. Thank you Jason you really gave me a lot of good tips and I really do appreciate it. I'm looking forward to using your services in the future. Sorry if my writing is bad I don't do reviews but I just had to give this to you because you were so kind and honest. Aloha Jennifer

I told them upfront I suspected a bad alternator because I could hear a bad noise coming from the…read morealternator. Also asked them to check my squealing brakes. Brakes were fine, just dust build up, so no charge and appreciated. However, I was charged $531.95 for the alternator part alone (GM part #20911162), before labor/tax/fees. The same exact part number is available from Amazon ($199.70), GMPartsGiant ($268.81), and GMPartsClub ($318.59) -- all about half off what I paid, even accounting for normal shop markup over retail. Labor ($192) was fair. I wasn't shown itemized part pricing before authorizing the repair. Ask for the exact part number and price breakdown before agreeing to a repair here, or get a second quote. If you don't, expect to pay completely avoidable and unneccesary markups.

These garages must be under alot of regulations. I had three problems and fixed them. They found…read more6 more after I took it back.. one was brand new shocks They installed last year.

Taylor's is a great place. They only do what needs to be repaired. A well run place. Prices are…read morereasonable

Every time I come here someone tries to upsell me on something different. Every. Single. Time.read more

DO NOT COME HERE FOR A TIRE ROTATION. We took our SUV in…read moreyesterday for a simple tire rotation prior to our cross-country drive from VA to California. I am writing this review from the Buc-ee's in Sevierville, TN, where a good Samaritan notified us that our back left tire was wobbling severely and looked like it was about fall off. Every single lugnut on the back left tire was loose and could be turned by fingers alone. These morons failed to torque the lugnuts down. This could've been disastrous. The incompetence is frankly astounding. You literally had ONE JOB and you failed miserably.

Came with quotes and fix a major issue wa unable to fix the exhaust issue but fixed my radiator…read morehose that was a.plus. very good young mechanic.

Accepted my appointment request time and I took off work to be here on time and he never showed. I…read moresent messages asking if he was still coming and I've still not received a response as to why or even a cancellation.

Highly recommend this location for their work ethics. I was invited in town to help w/ cars &…read morecoffee at Nitrocross, Richmond Raceway; Got a flat tire on my way back to DC it looked like a part was missing. Despite they were fully booked at the shop, DYLAN still went above and beyond and took care of me. He was the hero of the day and he deserves a promotion!

Arguably the worst mechanic on the planet- this shop did a horrific job on my daughters car, if you…read morewant your loved ones to feel safe don't get their cars worked on here- we went in for a state inspection and left with a bad shaking vibrating car, $500 on repairs that did nothing apparently and more issues than we had when we got there- and Scott is the rudest associate they employ and I'll never go here again, I'm contacting the corporate office for their horrific experience and lack of professionalism as well as their inability to fix cars in general- good luck, highly recommend driving about 5 minutes west to Roy Hendricks- they actually employ master techs and we all always get a good laugh there about how terrible fire stone is.