Convenient, quick, and professional staff. In and out in under 30 minutes and didn't even have to…read moreget out of my car. There were two other cars in front of me when I pulled up and within five minutes someone was out to greet me with a cold water. The three mechanics working on my car were friendly and polite. Will go back for a top off before 3k miles

PSA: If you go to the Take 5 at this location, beware of LaBryan (District Manager) and Justin…read more(Manager on Duty). My car left in worse condition -- coolant line exploded -- and they tried to deflect blame! Thank God Fleet stepped in and confirmed I wasn't crazy!! DO BETTER . Aslooooo... imagine hanging up on a woman after YOUR mess-up AGAIN, just for corporate to come clean up the mess you created. Embarrassing. ‍

Got helped out by Darnell, he was chill and helped us out a lot, gave a good run down on everything…read morethat he had done to the car. got a good price too will be coming back

I've been here twice for an oil change and some other minor work. Both times they have been…read morepleasant and prompt. I'm in and out in less than the time it would take me to drive to the dealership. I'm a fan.

By far the best auto repair experience In my life. In the past I would have a sinking feeling that…read moreI was being screwed over somehow by robots that did not care about a $900+ repair. Aaron and Ben are compassionate, experienced, and trustworthy. Added bonus, they take pictures of the damage/issue and explain what is happening. You can come here and know that you are getting amazing service by people who actually care.

There is a reason they have so many positive reviews! They thoroughly looked over my 2014 car and…read moretold what I needed, what I could do without and what I absolutely did not need. They explained things in a way that made sense without sounding condescending. Highly recommend if you're looking for a place that will tell you what you need and do not need.

I previously went to this location before they changed their name and the prices were astronomical…read more I thought that with new ownership that it would be better but I was wrong. I took my car in for a repair that's a normal wear and tear part that usually cost me $550 elsewhere and after they did their diagnostic (which is $77 that they don't apply to the price of the work like other shops) they told me it would be $700 for that part and $170 to find out where an oil leak was coming from. They then call and say the oil leak was in two locations that would cost over $4,000 to fix it all. One location I had already priced and was quoted $650 elsewhere and they were charging more than double. They also were recommending that I get an oil change, which I had already done a week earlier, change my rear brakes which I had done a month earlier and checked them again after the visit and they were fine, and change both my engine and cabin air filters which I do myself and was done a couple weeks before. In total they wanted to charge over $6000 and for a lot of work that was already completed before I got there. It looks like they will take advantage of you if you don't know some of the things to look for or what you need before you go in. The work was completed correctly that I did have done but the up-charging and upselling is not what customers need right now. Try to find another shop that's honest and will not try to price gouge you

Hello, I was…read morereferred to Auto Rescue after Discount Tire accidentally broke a wheel stud on my vehicle. While the initial greeting was pleasant and the customer amenities were nice, the subsequent service and predatory pricing tactics were deeply concerning. Part 1: The Wheel Stud Repair To replace a single wheel stud, I was charged $362. For that price, I expected high-quality components, but they utilized an entry-level Dorman stud. Part 2: The Strut Replacement & Immediate Failure During the inspection, they correctly identified that my struts needed replacement and quoted me $1,750.69. Given the premium price tag, I assumed they would be using OEM or high-quality aftermarket parts (like KYB) appropriate for a Lexus. Instead, they installed budget AutoZone Duralast parts without disclosing the brand during our financial breakdown. Had they been transparent, I would have declined the service. Predictably, the struts failed within a single week, severely compromising my ride quality. Part 3: Questionable Diagnostics and Upselling I returned to Auto Rescue to utilize the warranty for the failed struts. Instead of resolving the issue, they claimed my CV axle was broken and presented a massive laundry list of recommended repairs totaling an astonishing $13,000. I immediately refused service. Furthermore, their own vehicle inspection report explicitly notes that the technician physically manipulated and removed the CV axle boot, creating an audible banging noise during the diagnostic. The Resolution: I took my Lexus to an independent, trusted mechanic for a second opinion. They confirmed that nothing was wrong with my CV axles. However, they discovered that Auto Rescue had improperly handled the springs, mounts, and strut assembly to force the Duralast parts to fit. I am now facing a $3,800 repair bill from a reputable shop just to undo the damage and restore my Lexus back to factory standards. I strongly advise taking your vehicle elsewhere. This shop pairs low-quality parts with exorbitant labor rates and highly suspect diagnostic practices.

My car got dinged by a bad parallel parker while it was parked on the street. I took it into…read moreDecatur's garage to get the bumper scratches buffed out, and had a great experience. I was able to bring it in just a couple of days after calling and the staff was friendly and explained the process well. It wasn't a long wait for the repair, and there's Dot's Inn right across the road and Stir Crazy cafe just a block of two away if you don't want to wait in the office. I'll be coming back!

Great price, great service. They do what your car need and don't try to simply maximize their…read moreprofit.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.

Have always had a great experience. Simply Auto is everything you want in an auto shop--reliable,…read morehonest, and high-quality. I completely trust them after years of dealing with dealerships and other shops that constantly upsell or overcharge. Simply Auto is straightforward, fair, and does excellent work. It's such a relief to finally have a place I can depend on and trust.

..... buyer beware. My review is solid. A $10 fix…read more This place wanted $$$ My gut was right. Had to pay $150 (diagnose) fee.

They tried to charge me $1000 to fix my car for inspection so i took my paper work to a different…read moreshop got everything fixed but somehow i still failed because someone at tuffy didn't put the right location of the piece that i needed to get fixed and they act like they can't do anything about it but you were at fault i feel like they did it like that because they wanted me to spend my money with them

Soon as I came in, the customer service was top-tier! They checked me in immediately told me it was…read moregoing be a small wait but after a couple minutes they started on my oil change! They even made me laugh a few times and that's always a plus for me . There birds they have are also just the cutest, I wanted to take one home with me lol. Highly recommend this company! Was able to get my oil change and pay less then what I pay at take 5.

Left my car there for a state inspection. Picked it up damaged. The company would not take…read moreresponsibility or give me their liability insurance information. I wanted to go through the proper channels and allow them to handle this privately, but was denied that opportunity. Avoid at all costs.

I I have been a loyal customer of Loretta Seredni for 42 years. Under her leadership, I received…read moreexcellent service - both mechanical and customer. Loretta has retired, and things are not the same. In January 2024, this business replaced my catalytic converter.During the process, I was spoken to rudely. I did not feel as though my business was appreciated. When I reported that my check engine light was still on, I was told that I needed to "drive it off." I know nothing about cars. I have always relied on Loretta's expertise. So, I extend this trust to the new management. In June, about 375 miles later, the check engine light is still on. Take the car back to Seredni on Ironbridge Road. Now they tell me that the check engine light is on because I need a new 02 sensor. I think the 02 sensor was needed in January. I have no idea how much damage that flawed diagnosis has done to my car. But I am now also having electrical problems. They charged me to tell me that if there is a problem with the electrical system, it is intermittent and can't be diagnosed. I drive through a car wash and immediately see the problem I initially reported. There is no light behind my speedometer. I am told that there is a hidden switch somewhere in my car, and if I bring it back, they will find it and get the light to come on. The location is so secret that it took me two minutes to find it on the web. I am not going back. I am looking for a new mechanic who wants mybusinesss. I really miss Loretta.

Amazing service, great people, affordable and valuable. It truly is a great shop in Richmond.read more

Love love love Tim and Lindsay!!!!! Extremely trustworthy people. I can't trust anyone with my car…read moreother than Tim.