The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

Conveniently located to I-95…read more I've been on the road and have gotten really tired of of seeing the change oil light. They weren't far from our overnight stay so I drove over. Very friendly and well staffed on that Saturday morning. They took care of my car and were genuinely friendly. Wish I lived closer because they would become my go-to place for an oil change. Best wishes for success....

Scam pricing. They'll charge you an exorbitant amount for the nonsense diagnostics at $80 even when…read moreyou know exactly what's wrong with it. Stay away from this unprofessional predatory business. They are also insanely overpriced for their quote.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

There is a reason they have so many positive reviews! They thoroughly looked over my 2014 car and…read moretold what I needed, what I could do without and what I absolutely did not need. They explained things in a way that made sense without sounding condescending. Highly recommend if you're looking for a place that will tell you what you need and do not need.

they tried to charge me almost a grand for a part that costs a little over $100, and that's before…read morecost of labor or anything. would not recommend.

I scheduled a state inspection, but my car failed due to a missing side light. Despite explaining I…read morehad the light, they insisted the socket was missing and referred me to a repair shop. However, using my phone's flashlight, I saw the socket was still there. I bought a new light for $7 and had my car passed at a different shop. My issue isn't with the failure, but with their failure to properly check for the socket and their lack of listening, especially considering they advertise "lights and electrical repair".

Convenient location and pleasant customer service, but in regards to what really matters - quality…read moreof work - it's a hard pass for me. I went in for a routine oil change, and after I smelled a weird odor that wouldn't go away, I went to the dealership to see if there was some leak. They opened the hood and noticed that the cap for the oil had not been put back on after Cutshaw did the oil change, so oil had been spewing onto the engine and heating up every time I drove, thus creating the smell (and wasting quarts of oil in the process). So in summary, a simple oil change turned into a nightmare situation all because they neglected to put the cap back on. Furthermore, their prices tend towards the outrageous now whereas when I started going 7years ago they were more reasonable

Thank you to the Lakeside Auto crew! You guided me in an important decision with honesty and…read moreintegrity. HIGHLY RECOMMENDED. My story: a 3-year-old problem, which involved constant overheating and sometimes stalling was caused by a damaged head-gasket, which is one of the things i was considering, but whenever i took it to a place, the mechanics kept the car overnight (so the car cooled down enough not to look like it had a problem) and these other auto-shops "found something else," which wasn't even a big deal and worked on that instead. There were four others i took it to...they all found something else, which was besides the point completely. That added up to a lot of pointless payments, money (almost) wasted. By the time i got to Lakeside Auto, it was probably too late and my engine (in a 2003 Honda Civic) had already seen enough overheating, and Lakeside Auto was the first (and last?) --we'll say the ONLY-- auto-shop that recognized or even noticed my problem and didn't deny it. They even let me drive it back and kept the car in their lot for several days and, i guess, monitored my car for me. Least expensive babysitter ever! If only i had gone to them sooner...

Very excited to find a good mechanic that won't screw over women! They gave me a better deal then…read morewhat other mechanics in town they also fixed the issue kept being overcharged for.

My car got dinged by a bad parallel parker while it was parked on the street. I took it into…read moreDecatur's garage to get the bumper scratches buffed out, and had a great experience. I was able to bring it in just a couple of days after calling and the staff was friendly and explained the process well. It wasn't a long wait for the repair, and there's Dot's Inn right across the road and Stir Crazy cafe just a block of two away if you don't want to wait in the office. I'll be coming back!

Great price, great service. They do what your car need and don't try to simply maximize their…read moreprofit.

Love this place. Spoken with John when I come in, always a pleasure to deal with and very generous…read morewith his time and good advice. Helping me out with tires, brakes, and alignment on an old Mercedes. He's a car guy and I appreciate that. The shop is a good place to hang out if you need to wait for your car. They don't do state inspection but that's not a problem for me. Big recommendation.

I'm actually sad to type this review because I have returned multiple times for new full sets of…read moretires and minor tire work along with sending quite a few of my friends over to you all. I recently went for an alignment which I successfully received but a member of the team was incredibly hard to speak to because for some reason she felt I was silly for my choice in tire sizes on one of my vehicles. I completely think that is fine, not everyone sees eye to eye, but because of the way she was treating me and speaking to me was not entirely the kindest. I think she completely ignored my request to have my suspension inspected before moving forward with the alignment. I told her that I suspected the wheel bearing was giving way and if so, I would like to take the car to my mechanic and avoid getting the alignment at that moment because it wouldn't be my best option. She doesn't say the staff had anything to say about the wheel bearing so I was pretty excited that the noises coming from my car were probably just tire cupping from uneven wear. Well, I take my car to my mechanic the very next day and he lets me know that my wheel bearing is essentially on its way out. I couldn't believe it because 1. It should be impossible to do a perfect alignment with a failing wheel bearing 2. I've trusted you all for so long to make sure my vehicle was safe and for great tires and I even tipped on the alignment. It's hard to find great mechanics that you can trust and I've always been so happy to let you all service my car that I actually feel betrayed by the bad customer service and the potential that I wasn't warned about a dangerous issue with my vehicle. It sucks ands it's sad, but I will not be returning.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

They kept my 2005 Pontiac Vibe in tiptop shape for five years. They happily performed my Amsoil…read morechanges for labor cost, and kept up with scheduled tuneups. Great to have Tyler Automotive on Northside!

Great service! They are super reasonable and make sure that your car is up to par with every…read moreservice. If you're trying to find a new mechanic, Tyler's is the place.