I'll just say this: after 2+ hours for an oil change at Firestone, they quoted over $600 in repairs in order to pass inspection. I decided to get a second opinion down the road at Wallace Automotive. I was in and out in 20 minutes and the only issue they found was with my wiper blades. Twenty minutes and $57 later, I passed inspection. I've only taken my car to them a few times now, but each time I've had an honest and positive experience. They are efficient and hardworking people, unlike other thieving mechanics. And, they provide good snacks for their customers while their car is serviced! read more

Wallace Automotive - Auto Repair Near Me - Richmond, Virginia

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Very friendly and knowledgeable place Customer service is great. They keep my wife's 1997 Honda Crv rolling.

I go to Wallace Automotive every year for my state inspection. Everyone is so nice, they don't try to upsell you at all. They simply do their job. That's why I've been going back to them for the last six years. Highly recommend them. read more

I used to vouch for Wallace until I went to have an oil change and out of nowhere I got a message that my engine was leaking oil. That's classic mechanic rip-off. It cost me almost $2k. Not sure they are trust-worthy any more. read more

Best auto service I have ever had! Friendly, thorough, and competed the job so quickly. This is my first choice in automotive repair.

I recently took my Honda Pilot (2015) in for service. Super fast, very transparent as to what needed to be done, and affordable. I really hate to spend money, but with Wallace I know it was done right and they stand by their work. read more

timely and honest work...best Honda mechanics in town. and they even work on Volvos and will tell you if you need to go to the dealer...

Always trust them with my 20+ year old vehicle. They are not trying to sell me a lot of work; advise when something isn't worth the money and when work is needed, they are reasonable and stand behind their work. read more

They were awesome. And 200.00 cheaper than my last repair elsewhere. Fast and friendly. I highly recommend them.

wad told brakes with own parts in hand was 150$. they added 45$ unasked diagnostic. said the car has electronic brakes so extra after the fact when disengage and reengage literally takes 2-5 minutes ( that i could have and later did as proof of concept ).'shop fee' was $30+ which corresponds to over 20% of requested services quote. all in rear brakes (pads only- not rotors) factory stuff was over 400$. if 8 dabs of lithium grease /2 squirts of other calipers grease and 5 shop towels cost them 3.20 , i'll be a technicolr swamp guinea. literally cost more than dealer. it was about a hundo over charge by my estimation. + note they torqued the lugs properly which is saying something. read more

On the way to the beach for family vacation my alternator started going out, causing my electrical system to malfunction. I pulled off an exit and ended up at A & A auto repair, Wallace NC. it was very close to closing time. one of the owners, Joy, made us feel very welcome and said they would take care of us. The mechanic, Artie, tracked down a part 40 minutes away- the part was delivered and they stayed open hours past closing time to get us back on the road. The husband and wife owner team were so kind and gracious, never complaining about the long hours.They could have easily price gauged us, but they didn't. Their cost was very fair and even inexpensive compared to our Northern Virginia prices. Excellent service, wonderful people!!! read more

In addition to making expert auto repairs, they have the flexibility to work in the small job without an appointment. I got a nail in my tire, then swung by during a busy mid-day and yet they worked me in and out in a half an hour. Happy ending. read more

Wallace Automotive is still our mechanic of choice for my Honda Civic and my husband's Ford Explorer. While they specialize in Honda and Acura, they will still do oil changes and state inspections on the Ford which makes it so much easier than us having to go to multiple places. They are fair, no nonsense, and very nice. I recently had to get my car inspected during COVID-19 and it was seamless. They have a no contact situation going on, like many. There is no waiting in the lobby. All you have to do is drop your car off, fill out the night drop form with what you're wanting to be done, and that's it! My car was ready super quickly and I am a happy and loyal customer once again. When you can go inside their facilities, the lobby area is super clean and comfy and I love that they decorate for the holidays! read more

Been coming here for years. Best in the business! Fair, honest, quality work and efficient.

I just made my first appointment, and I spoke with Daniel. He was so welcoming and didn't talk down to me as a woman. I know my cars, and he understood that instinctively. I will be using Wallace Auto from now on and I highly recommend! read more

Wallace Automotive - My baby!!! - Auto Repair Near Me - Richmond, Virginia

Can you give 0 stars? They charged me $900 to pass my car for inspection and then told me I need to go elsewhere to get it aligned because they don't have the tools to do it? Then after receiving my car, that they JUST passed inspection on, it was making a worse sound than when I dropped it off. After speaking with Daniel he told me to bring it back and after they took a second look at it they came out and said "they don't know how they missed this but it's not safe to drive but not to worry, they won't revoke my inspection." First round they replaced the rear wheel bearing and now they're saying it's the front wheel bearing which will take another $680 to fix. Take your car for second opinions if you bring your car to Wallace Automotive and they fail you for inspection. They will pass unsafe cars and then try to get more money out of you. read more

This company attempted to scam us out of over $700. My husband brought my car in for an inspection and Wallace Automotive wanted to charge over $700(!!) to replace both of the fog light assemblies in order to pass inspection. It also needed one wiper blade replaced. Wallace technicians said the parts had to be special ordered and it would take a few days, and that there was no way the car would pass inspection without the fog lights being operable. I had them place a rejection sticker, brought it home and my husband put in two new light bulbs (at a cost of $45) and a new wiper blade. The replacement of the bulbs just involved taking off the respective side's front tire and then a small portion of the plastic shield to access the fog light housing - both took less than 10 minutes apiece to replace. The diffuser shield on one side also needed to be reattached. They work just fine with no issues. We took the car to another mechanic and the car passed inspection with no problems, even when we asked them to check out the fog lights particularly. Adding this place to the list for untrustworthy mechanics in Richmond. read more

Wallace Automotive - Auto Repair Near Me - Richmond, Virginia

We've been taking our two Hondas year and really like this company. A couple of times we have swung through expecting a repair and they came out and quickly fixed something on the car with no charge. Said it wasn't worth ringing it up. They've fixed stuff at a fair price. Other times, they've told us where the dealer was trying to rip us off. I really like this place. read more

Started bringing my vehicles here for oil changes etc when I had a Honda. I have a Kia now and I still go to Wallace because their customer service is top notch, they are honest, fast and on time (even during COVID) for their appointments. I love that you can sit inside or outside while you wait. read more

I had an issue with the brakes in my 2002 Toyota van for a couple of years. One shop did work on it twice and it didn't fix the issue. Another shop diagnosed the problem as a faulty ABS control module but refused to do the repair due to the part being discontinued and they were unwilling to install a used part. The second shop even accused me of lying to them about the problem, and had kind of an attitude, which was bizarre. Why would anyone do that? I called Wallace Automotive and they told me the website I could find a used part and said they would be willing to install it. I found the part and took the van and the part to Wallace and they had it installed in only four hours! I was expecting them to only replace the module, but they also installed the pump that was attached to the used module. And they did all that work for only 3 Benjamins! I have never had a shop complete work this fast, nor been so helpful in finding a part. The shop floor was immaculately clean and the staff was extremely good mannered and helpful. The waiting room was the cleanest I have ever seen. I have found the shop I will be taking all my vehicles to from now on. read more

This week, we once again were well cared for at Wallace Automotive when we brought them our Honda Odyssey for a significant preventative maintenance service inside the engine. In addition to performing all of the work in one day, they changed the timing belt inside the engine, replaced an inexpensive seal on the power steering pump (instead of the whole pump, which a less than honest shop would do) and found a suspension issue we hadn't reported to them, that after discussing the issue and the charges for it we opted to have them do that repair also. However, the greatest compliment I can give them is that I trust them to not take advantage of the situation and to give solid advice on how to precede with needed repairs. I can highly recommend them without reservation- which is hard to find these days! read more

Wallace has been taking care of my cars for over 15 years....they are efficient and don't oversell! The waiting area is clean and they are on time! read more

GREAT business, professional staff, honest, and decent pricing. Any questions? I brought our 2007 Honda Civic to them with air conditioning problems. I'd survived one whole summer with no air conditioning because I'd been told by a Honda Dealer and another repair shop that the compressor was bad and would require a complete replacement. This is a VERY expensive and given the age and the mileage I decided not to spend the big bucks and just suffer. Fast forward a year, car is still plugging along, but the humidity and heat is coming. I brought it to Wallace for one more repair quote and low and behold it wasn't the compressor at all, but all they had to do was replace and adjust the shims. WOW! Makes you want to scream **%# at all Honda dealership repair shops!! Needless to say we've continued to do business with Wallace and been extremely satisfied and happy. They are the BEST! read more

Super fast. Took the car for a state inspection first thing in the morning. Intially was told would have to wait til the afternoon, but they got it done in less than an hour. Paid $20. Easy peasy. Will come here again in the future. read more

A nice honest place to have your vehicle worked on. They have knowledgeable mechanics to answer your questions. Thanks guys for your help on my vehicle you were awesome! Would def used them again! read more

Always go here for any car issues! Love that they have a tv to keep me entertained and their wait time is always very reasonable. The guys are extremely kind and don't try and take advantage of me! Would highly recommend them! Especially if you have a Honda! read more

Wallace Automotive - Auto Repair Near Me - Richmond, Virginia

My '05 RAV Sport was totalled and my brain left concussed so that thinking was tough. How to avoid a disastrous used car buy with the puny amount my insurance gave for my dear RAV? Wallace first saved me from plonking down thousands on a car which had a gas tank held on by a strap (among other issues). Today, they found $1000 worth of repairs needed on a $5000 car. Without a Wallace-quality inspection, I doubt as many of the problems would have been caught. On my first visit, Eric there even gave me a tip on a place to get a decent used car--one that doesn't show on the usual sites. Thanks, Eric! And thank you, Wallace, for being so good at what you do, and for being so kind to a woman with a Swiss-cheese brain and a mouse-sized purse! read more

The very first thing I noticed was the fact that the waiting area was super clean and put together. This shocked me because the majority of locally owned shops have less than legit lobbies. The bathroom is just as clean as the rest of the place. So as far as service goes, I went in for an inspection at 1:30pm and was out about 2:30pm at the very latest. Fast compared to most places. The guy at the front desk was very professional. Ill definitely be back. read more

Very friendly over the phone. I went in for a lunch break oil change and when I got there they accurately estimated when I would be done. (45 minutes, although I think they got it done sooner) The waiting room was full but really clean, decorated nicely for an auto shop and it smelled good in there! Had to use the restroom and it was super clean as well. The guy at the desk was very helpful and responsive. I would definitely recommend them for drop-in service. read more

While heading home from Williamsburg to Charlottesville on I64 in the middle of night, our 2009 Honda Accord's check engine light started flashing. We pulled the vehicle over to the side the road and could immediately tell we had an engine misfire issue, something that is not recommended to drive with. We found a hotel for the night and slowly made our way there. We did some research and found Wallace Automotive at the top of the list as far as Yelp reviews. We ultimately decided that it should probably go to a Honda dealership. The next morning we contacted West Broad Honda and pleaded for them to help us figure out what was wrong with the car. They told us they did not have time as they were extremely busy. We contacted Wallace Automotive and was greeted with enthusiasm and desire to help. Without hesitation, we were told to bring the car to them and they would help. Within 15 minutes they had the car in the shop and started diagnosing the problem. They diagnosed for about 45 minutes before telling us that they did not have the computer components necessary to upgrade the ECU on our car. They also said the car was low a quart of oil. They recommended the car go to a Honda dealership to have the ECU software updated. We told them that they previously turned us away and William without hesitation said he would call and try to get us in. Within 5 minutes West Broad Honda was able to take us. Wallace Automotive employees spent 45 minutes diagnosing the car's problem as well as added a quart of oil at no charge to us. They were very friendly and pleasant to deal with. This is the opposite of what I typically see in a car repair shop. If I find myself stranded again in Richmond, they will be the first I call. Very highly recommended! Thanks for everything! read more

SInce moving to Richmond I have been taking my 97 Toyota (with 240000 northeast miles on it) to a neighborhood Exxon shop which shall remain nameless. I could never get the car out of there for less than $200, even if I just went in for an oil change. Based on the Yelp reviews I thought I would try Wallace. The woman in front of me brought her car in because it had failed an inspection. Wallace told her that the item in question could use some work but that it was not fail-able by any means. Wait wait - you are not going to try to drag her over the coals and do the repair at a highly inflated labor cost? Interesting. On to Nellybelle (yes, my car has a name). The verdict was that for the number of miles she was in remarkably good shape, they had topped off fluids but no work needed to be done. Wheww whoo! Two days later, start the car and massive noise. I called Wallace and asked if I could have it looked at again, free of charge considering I had just been in there and gotten a clean bill of health. FB didn't want me to take the car back there because he was suspicious of the timing of the new issue. Turns out we need a new flex pipe but Wallace doesn't do exhaust work. They recommended another place that does and did not charge me for the diagnostics. So far, I'm a fan. We'll see what happens we bring the stupid Volvo in. read more

The gentlemen here to date have been eminently helpful, polite, efficient and remarkably tolerant of my first car freakouts over every warning light and odd noise- better still, they seem disinclined to try taking advantage of my nonsense which is always reassuring. read more

I have been taking my cars there for years and years now. I have sent them numerous referrals and will continue to. Chris is always extremely honest with me and so is the staff. Whilst honesty, and integrity are at an all time high for them, they are genuine. I highly recommend Wallace Auto if you want excellent service that doesnt steal your wallet out of your pocket. -James read more

I made an appointment to take my old Civic in because the check engine light came on and it had been idling roughly at starts and stops. The gentleman (owner?) told me they couldn't find a problem, that there was likely just moisture in the tank and to pour in some dry-out treatment and fill up with higher octane gas a few times. NO charge! Being it's a 14 yr old car, they could've easily stuck me with some bogus diagnosis and I'd have probably taken their word. I know where I'll be returning the next time the CE light pops on! Thanks very much. read more

The best place in Richmond to service your Honda, Acura and every other brand as well. They will not suggest work that is not needed. They always have repairs done on time. They are consistently less expensive than the dealership. A+ service! Great job guys! read more

Wallace Auto is a friendly, honest, and experienced garage! I've been very impressed with their service since I started bringing my Civic to them about a year ago. I never feel like I'm being taken advantage of; they always take time to thoroughly explain repair options to me. I will continue to bring my car only to them, and recommend them to friends and family. Thanks!! read more

They are fantastic. Extremely polite, helpful and professional. All of our work has been done correctly and timely. We have even had them tell us work did not have to be done. Highlyrecommended read more

I brought my 1999 Honda Accord in to have my timing belt replaced, not only did they do a magnificent job (at a very reasonable price), they fixed my radio (ever since my transmission was rebuilt). Wow, who ordered up great customer service with my timing belt. And it took them 1/2 as long as one of those hokie tire shops. Well they won me over. Great job guys keep up the good work read more

I'm so glad we found this place. The people were so nice, prompt and really honest. They fixed my crv so nice and clean that I wonder why ppl go to Honda dealers. Do yourself a favor, if you own a Honda or an Acura and your warranty is done, take your car to Wallace is the best!!!! And the price is reasonable. read more

Was coming home from North Carolina to Indiana and my car broke down near Richmond. Did not want to spend a lot at the dealership so took it here after reading some reviews. Wow was i impressed. Gentleman by the name of William was very well spoken and knew exactly what he was talking about. Saved me a lot of money after I thought it was something else. I would come here every time if I did not live so far away. Would recommend their services 100%!!!!!!!!!!!!!! read more