The mechanic misdiagnosed my car on December 11, 2025. They got the car started but the car broke…read moredown and would not start on December 15, 2025. The starter was not the issued but I got charged for that. The mechanic did not replace the nuts and bolts. They made sure to get my $659 and throw items all over my car floor. My car is old, 2012 and they made sure to price gouge their fee and insult me by throwing items all over the car floor. I went there today and the short Hispanic at the front desk was disrespectful and wanted more money. Like why would I pay you again? I think they are very dishonest and disgusting mechanics at this location. They should receive no star and I will report them.

They told me I failed inspection and had to pay them $1,400 to fix everything. They refused to give…read moreme my inspection sheet when asked. I took my car to my usual place (it's out of the way, which is why I tried a local place), and my car passed with no problems. Untrustworthy and a waste of time.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

Couldn't fix it, said it was to hard to reach and would have to remove the entire front dashboard…read morebut I took it to the dealer and they didn't have to remove the dashboard. He just didn't want to do the job. He has a bad back and couldn't reach it.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

I stopped by Precision Tune Auto Care after my wiper blades suddenly started acting up, and…read morehonestly, the timing couldn't have worked out better. From the moment I pulled in, the experience felt stress-free. James, who I believe is the manager, was incredibly welcoming and came right out to my car to take a look at the issue himself. That alone made me feel like I wasn't just another number walking through the door. I had already struck out at three other shops earlier that day, all of which couldn't get me in until much later or the next day, so my expectations were pretty low at that point. James assured me his mechanics would do what they could to help, and they absolutely delivered. The shop felt organized and professional, and the team clearly knew what they were doing. They diagnosed the problem quickly and had me back on the road within an hour. The pricing was reasonable, especially considering how quickly they were able to fit me in, and the whole experience left me feeling genuinely relieved. Car issues are never fun, but this team made it as painless as possible. Based on this visit alone, they've earned a loyal customer. If you need car maintenance and don't want to feel rushed or brushed off, this is a solid place to stop and see some good people who care about their work.

I came in at the very last minute for an inspection Sterling and John we're both very…read moreaccommodating. They provided great customer service, and even allowed me to see the issues with my car and thoroughly explained them to me. I would recommend this business to others.

Took my car in for an oil change and state inspection, and I was thoroughly impressed with the…read moreexceptional service provided by the professional staff at Richmond Auto Repair & Towing. They are undoubtedly the best mechanic shop in town, and I highly recommend them to everyone. The price is extremely competitive, and the quality of work is outstanding. The entire crew is courteous and knowledgeable, particularly Justin, who took the time to explain the work done on my vehicle, including the warranty and potential issues. I appreciate their willingness to have me return for any future concerns. Overall, I am exceedingly satisfied and will definitely be returning to Richmond Auto Repair & Towing for all my automotive needs.

It's summer time! My friend and I took the day off work to go on an adventure to Yorktown Beach. I…read moreoffered to drive because it was my idea. However, the evening before our trip, I realized I was due for an oil change. My heart dropped. I realized everyone and their mother must be trying to get an oil change for the first official weekend of summer. Richmond Auto Repair & Towing really helped me this Friday. My normal mechanic was too full so I looked for a place nearby. I'm so grateful I found them! I called to see if I could have an oil change. They were friendly and professional on the phone. I was told I could get one immediately (which is always a treat when every auto place is fully booked). I came in around 8:15am as a walk-in. They were done right before 9am. The gentleman at the front desk offered me two types of oils. I hadn't heard of one before and he kindly explained the differences. They have a clean waiting space and a public restroom. I'm happy to have found another trustworthy mechanic in Richmond!

I could be driving down Broad with two wheels missing and I would not stop here. Would not…read morerecommend anyone to bring their car to this Firestone location. $1200, two visits to this location, and three days worth of Lyft costs, my AC is finally blowing cold. On my first visit, I explained my problem and stated I know there is a leak because I've had to do a full evac and recharge of assumably coolant before. The manager called and told me that there was no coolant in the car and that they needed to perform a full evacuation and recharge. She stated that they need to be able to add some sort of dye to determine if there was a leak. I agreed. At pick up, I asked Rondell at the front some questions including "if I leave and my AC stops working (because I know there is a leak), will I be recharged for a full evacuation and recharge again." He made sure to tell me that the company/this location does NOT care about giving me any money back/my money whatsoever." His final answer was to just bring it back to the mechanic who serviced the vehicle if I had any problems. I paid for my service and left. Days later, my AC stopped blowing cold. I called and spoke to Rondell to schedule another drop off. I explained my problem and requested that he leave a note for the mechanic to call me. He made sure to tell me "he's definitely not going to call you, he's too busy for that" He ultimately agreed to include the note that I would like to speak to the mechanic, even if that meant waiting to speak with him in person. DAY 1: I drop off the vehicle in the morning. By late afternoon, I had not received any call about the car/problems. At 4:00, I called and a young lady answered. She explained that the AC guy had already left and my car had not been worked on today. I expressed my frustration with the lack of notice and told her that this information should've been relayed earlier, even if learned later in the day. She said "its up to me" whether I leave the car or redrop off in the morning, but assured I was next in line for work the next day. DAY 2: I received a call early morning from the manager. She said there was a hole in the compressor and the compressor needed to be replaced. I asked about costs and whether the work could be COMPLETED today. She responded yes. At around 3:30/4:00, I received another call from the manager. No work had been performed on my vehicle, but as a warning for the extensive removal of my bumper, she asked if I needed the car for anything for the rest of day. I explained I had an appointment after work that I needed to get to. I picked up my car before closing. No work had been done on the car. DAY 3: I dropped off the car again. I received a call after lunch that my vehicle was ready. I explained that I will be there to pick up the car after work. I arrived and Rondell was at the desk. I asked to see an itemization of costs and he said that he was not sure whether he could be print that as the system was already shut down. I asked again to see an itemization of costs BEFORE I pay. He showed me the printed slip with my keys. I paid for my service and walked outside to the front of the shop, where I always dropped my car. I later learned that the identical Honda parked in the front was not my car. I politely asked Rondell as he leaves for the day "Where is the car parked?" as I assumed it would be in the front, as it was on the last visit. He annoyedly responded "It's in the back. Look for it next time." Rondell or the gentleman in the front needs a new job, and one that does not involve the public. It's sad. The location is located conveniently to build some good clientele. Rondell and most of the workers are fixed on burning those bridges. Be careful who you speak to. Service and communication poor all around.

Over 2 Weeks Without My Car -- Completely Unacceptable Experience…read more I brought my car to Firestone Complete Auto Care at 4910 W. Broad St. in Richmond on July 11th for warranty-covered repairs (a rear strut and axle). I was told it would be a few days. Two weeks later, I had to pick up my car unrepaired because I couldn't trust the shop anymore. Here's what happened: * They repeatedly failed to call the warranty company until I escalated it. * They claimed parts were ordered -- then said they never got approval (a lie -- I confirmed approval directly with the warranty provider). * Every time I called, I got a different excuse. * I had to chase every update myself -- they never initiated contact. * After I filed complaints with Firestone and my warranty provider, an employee called me and basically asked if I "just wanted to take the car somewhere else." By the time I went in person (Day 13), they were still lying to my face about the repair status. At that point, I told them to put the car back together. I was out in 5 minutes -- proof that they hadn't even started the job. This shop wasted my time, ignored my concerns, and gave me nothing but excuses. Avoid this location at all costs. They don't value your time, your trust, or your vehicle.

I called about getting my car inspected and was told to be there right at 7:30 AM. I arrived five…read moreminutes early. There were two people also in line. I only needed a state inspection. They had my car for almost 11 hours and never touched it. They never called me with an update. I called several times and the technician was short tempered and unhelpful. In the end, I had to pick up my car without the service being completed or the car being touched at all. We will not return.

These guys rescued me big time! I was traveling through Richmond the day before Thanksgiving and…read morehit a deer that cracked and dislocated my front bumper. I happened to be staying in the hotel across the street from them so I drove over and asked if they could somehow rig it so that I could drive back to Charlottesville in time for Thanksgiving. They were so kind and set aside their other jobs and had me back on the road in an hour. I am so grateful!

There is a reason they have so many positive reviews! They thoroughly looked over my 2014 car and…read moretold what I needed, what I could do without and what I absolutely did not need. They explained things in a way that made sense without sounding condescending. Highly recommend if you're looking for a place that will tell you what you need and do not need.

they tried to charge me almost a grand for a part that costs a little over $100, and that's before…read morecost of labor or anything. would not recommend.

Conveniently located to I-95…read more I've been on the road and have gotten really tired of of seeing the change oil light. They weren't far from our overnight stay so I drove over. Very friendly and well staffed on that Saturday morning. They took care of my car and were genuinely friendly. Wish I lived closer because they would become my go-to place for an oil change. Best wishes for success....

Scam pricing. They'll charge you an exorbitant amount for the nonsense diagnostics at $80 even when…read moreyou know exactly what's wrong with it. Stay away from this unprofessional predatory business. They are also insanely overpriced for their quote.