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    Precision Tune Auto Care

    2.6 (100 reviews)
    Closed 8:00 am - 1:00 pm

    Services - Precision Tune Auto Care

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    15 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto engine repair

    Auto light repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

    Precision Tune Auto Care Photos

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    Recommended Reviews - Precision Tune Auto Care

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    Devon H.

    They installed my brake pad incorrectly the right side had both pads on the inside and outside and the left side had inside pads on both inside and outside. About two months after getting a brand new ceramic brake pads and new routers my car started making horrible clunking noises and took it to a trustworthy mechanic and he told me and showed me how the brake pads were installed wrong and they were dry. He greased the outer side of pads and installed them the correct way and the horrible clunking noise was gone . I called precision and they did not believe me saying they have all certified technicians and to call back and speak to another manager working on a different day. They said that precision a had to get ceramic brake pads it was the only type that fit my car which is total BS. Just because I'm a girl they took that to their advantage.

    3 different rims with the exact same markings...

    First, let me start this off with the fact that the service writer at the front desk is very helpful. The issues that arose after my vehicle was serviced, were not his fault. I was in Richmond for a conference and I picked up a flat tire. I drove down the road and found the shop open. When I went in I asked the service writer if he could have the tire checked. He did so and found that the *Now was in the wall of the tire. My tires were original and my vehicle has roughly around 30,000 miles. He mentioned that the original OEM tires are about two end their life cycle. We went ahead and discussed pricing, and I decided to go ahead and replace all four tires. Later that day he called me to let me know that the vehicle is ready for pick up. When I picked up, he was out taking care of some other issues, and that I checked out with another young lady. When I got into my vehicle, I decided it was time to go home and drove off. When I reviewed the PSI notifications, all four tires were at different pressure points. I stopped and fix that. A few days ago, I decided to wash my car. When I bent down, that's when I noticed the damage to three of my four rims. There is literally the exact same marking in a circular pattern on the three of my four rims from the install of the new tires. I am mediately, called the technician and informed him of the issue. He asked me to send the photos. I did so. He also said that he would have some sort of resolution by the next day. 10:30 rolls abound and no call. I followed up and had left 2 voicemails at corporate since. After requesting a phone call, no one has reached out. I received a random email from a customer service representative stating that the scratches were "" oxidized, and if there was nothing in their shop that could damage my rims like this. It's a complete farce. They 100% damaged my rims and are now not assisting me, nor have I spoken to someone in person. I will be submitting a complaint to the BBB and seeking legal recourse if I'm not made whole.

    Headlight restoration treatment

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    3 months ago

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    11 months ago

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    1 year ago

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    1 year ago

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    5 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    13 years ago

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    6 years ago

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    3 years ago

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    7 years ago

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    13 years ago

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    6 years ago

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    10 years ago

    This place is incredible. Fast service, and free coffee, water, and cable while you wait for your car. Definitely coming back here again.

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    4 years ago

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    Page 1 of 3

    Ask the Community - Precision Tune Auto Care

    Review Highlights - Precision Tune Auto Care

    On Monday morning I went to Precision Tune and Auto Care and met with Doug and could not be any happier.

    Mentioned in 2 reviews

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    Took my car in for an oil change and state inspection, and I was thoroughly impressed with the…read moreexceptional service provided by the professional staff at Richmond Auto Repair & Towing. They are undoubtedly the best mechanic shop in town, and I highly recommend them to everyone. The price is extremely competitive, and the quality of work is outstanding. The entire crew is courteous and knowledgeable, particularly Justin, who took the time to explain the work done on my vehicle, including the warranty and potential issues. I appreciate their willingness to have me return for any future concerns. Overall, I am exceedingly satisfied and will definitely be returning to Richmond Auto Repair & Towing for all my automotive needs.

    It's summer time! My friend and I took the day off work to go on an adventure to Yorktown Beach. I…read moreoffered to drive because it was my idea. However, the evening before our trip, I realized I was due for an oil change. My heart dropped. I realized everyone and their mother must be trying to get an oil change for the first official weekend of summer. Richmond Auto Repair & Towing really helped me this Friday. My normal mechanic was too full so I looked for a place nearby. I'm so grateful I found them! I called to see if I could have an oil change. They were friendly and professional on the phone. I was told I could get one immediately (which is always a treat when every auto place is fully booked). I came in around 8:15am as a walk-in. They were done right before 9am. The gentleman at the front desk offered me two types of oils. I hadn't heard of one before and he kindly explained the differences. They have a clean waiting space and a public restroom. I'm happy to have found another trustworthy mechanic in Richmond!

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (63 reviews)

    I could be driving down Broad with two wheels missing and I would not stop here. Would not…read morerecommend anyone to bring their car to this Firestone location. $1200, two visits to this location, and three days worth of Lyft costs, my AC is finally blowing cold. On my first visit, I explained my problem and stated I know there is a leak because I've had to do a full evac and recharge of assumably coolant before. The manager called and told me that there was no coolant in the car and that they needed to perform a full evacuation and recharge. She stated that they need to be able to add some sort of dye to determine if there was a leak. I agreed. At pick up, I asked Rondell at the front some questions including "if I leave and my AC stops working (because I know there is a leak), will I be recharged for a full evacuation and recharge again." He made sure to tell me that the company/this location does NOT care about giving me any money back/my money whatsoever." His final answer was to just bring it back to the mechanic who serviced the vehicle if I had any problems. I paid for my service and left. Days later, my AC stopped blowing cold. I called and spoke to Rondell to schedule another drop off. I explained my problem and requested that he leave a note for the mechanic to call me. He made sure to tell me "he's definitely not going to call you, he's too busy for that" He ultimately agreed to include the note that I would like to speak to the mechanic, even if that meant waiting to speak with him in person. DAY 1: I drop off the vehicle in the morning. By late afternoon, I had not received any call about the car/problems. At 4:00, I called and a young lady answered. She explained that the AC guy had already left and my car had not been worked on today. I expressed my frustration with the lack of notice and told her that this information should've been relayed earlier, even if learned later in the day. She said "its up to me" whether I leave the car or redrop off in the morning, but assured I was next in line for work the next day. DAY 2: I received a call early morning from the manager. She said there was a hole in the compressor and the compressor needed to be replaced. I asked about costs and whether the work could be COMPLETED today. She responded yes. At around 3:30/4:00, I received another call from the manager. No work had been performed on my vehicle, but as a warning for the extensive removal of my bumper, she asked if I needed the car for anything for the rest of day. I explained I had an appointment after work that I needed to get to. I picked up my car before closing. No work had been done on the car. DAY 3: I dropped off the car again. I received a call after lunch that my vehicle was ready. I explained that I will be there to pick up the car after work. I arrived and Rondell was at the desk. I asked to see an itemization of costs and he said that he was not sure whether he could be print that as the system was already shut down. I asked again to see an itemization of costs BEFORE I pay. He showed me the printed slip with my keys. I paid for my service and walked outside to the front of the shop, where I always dropped my car. I later learned that the identical Honda parked in the front was not my car. I politely asked Rondell as he leaves for the day "Where is the car parked?" as I assumed it would be in the front, as it was on the last visit. He annoyedly responded "It's in the back. Look for it next time." Rondell or the gentleman in the front needs a new job, and one that does not involve the public. It's sad. The location is located conveniently to build some good clientele. Rondell and most of the workers are fixed on burning those bridges. Be careful who you speak to. Service and communication poor all around.

    Over 2 Weeks Without My Car -- Completely Unacceptable Experience…read more I brought my car to Firestone Complete Auto Care at 4910 W. Broad St. in Richmond on July 11th for warranty-covered repairs (a rear strut and axle). I was told it would be a few days. Two weeks later, I had to pick up my car unrepaired because I couldn't trust the shop anymore. Here's what happened: * They repeatedly failed to call the warranty company until I escalated it. * They claimed parts were ordered -- then said they never got approval (a lie -- I confirmed approval directly with the warranty provider). * Every time I called, I got a different excuse. * I had to chase every update myself -- they never initiated contact. * After I filed complaints with Firestone and my warranty provider, an employee called me and basically asked if I "just wanted to take the car somewhere else." By the time I went in person (Day 13), they were still lying to my face about the repair status. At that point, I told them to put the car back together. I was out in 5 minutes -- proof that they hadn't even started the job. This shop wasted my time, ignored my concerns, and gave me nothing but excuses. Avoid this location at all costs. They don't value your time, your trust, or your vehicle.

    Precision Tune Auto Care - autorepair - Updated May 2026

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