No, this garage isn't much to look at, but they do great work! We've been taking our cars to…read moreRonnie for years. Not only are they much less expensive than what the dealerships charge, but they are honest. Ronnie's a straight shooter and may come across as a bit gruff, yet he get the job done! We have serviced a Lincoln, an Explorer, a Suburban, a Honda, a Toyota and several trucks here. We have always been satisfied with the quality and care to our vehicles. We've referred many customers to them. It's best to make an appointment and get there early if you want faster service. My brother took his car there once to have several things he thought needed repaired, and also his State Inspection was due. Ronnie had the car looked over by the mechanic and fixed only what was required. He told my brother some of the things were not needed at that time and some weren't needed at all! He saved a pretty penny! My brother was pleasantly impressed with the assessment, the mechanical work and he said he'd bring his car here again. Ronnie doesn't "nickel and dime" his customers. He knows that a fair and honest evaluation along with reasonable pricing will keep his customers coming back! The "waiting room" is pretty funky and could use a spruce, a good tv and a coffee machine. The magazines are from another decade, lol!! If you are going to wait for your vehicle, I suggest you drive thru Starbucks first, have your smartphone or bring a book. But hey, what do you expect from a small neighborhood service station?

Every single time I call them they say they can't do what I need done....no matter what it is! My…read morestep father (RIP) took his vehicles to Jeter(sp?) since he opened the place and he would always help him. And me when I grew up. He was just a nice guy that wanted to help. I have not been able to get anything done to my last 3 vehicles and it started as soon as the poor guy was in the hospital fighting for his life. Just not nice people or a good place anymore. They turn down work and you can call & say 2 words and they say "We don't do that here" SMH‍

2nd time coming here for car inspection! They do get busy, but they always manage to get me in on a…read morepretty short notice. I'm super happy with how fast they work through inspections! Paid the standard $20 and waddled myself out in about 30 minutes :D

They did a great job with servicing my car. They were very truthful about what I needed and only…read morewhat I needed. Did not try to perform extra services or have extra items installed I ordered to get more. Very happy with the costs and overall experience.

Took my Freestyle in for inspection and oil change and was not disappointed. This family owned…read morebusiness is always professional and they are very reasonable. We recommend if you have any vehicle problems please contact this company and we promise you will not be disappointed.

Bill and his sons are all great mechanics. This auto service is always honest and reliable and will…read morealways take great care of your vehicle. I have taken care of all my vehicles for many years and always rely on them to keep my vehicles in great running condition. Never disappointed!

This is one of those family-owned businesses we should be proud to support. Jim has always done…read moreright by me and gotten the job done. When one repair didn't stick, he did a different fix and only charged for the new materials. What really tipped me over to writing this review is how Ryland and Kyle helped me with a stuck sunroof lid. Kyla squeezed me in right before closing, and Ryland took care of it in 15 minutes. Brilliant! Thanks, guys!

It is refreshing to find and honest local business owner. I have never been steered wrong by Jim…read moreor his team. They may not be the fastest in town but I'll take honesty and pride in their work over fast!

They do what I ask, they tell me upfront what needs done, and wait for my approval. They don't do…read moremore than I ask unless I request an investigation. They get work done reasonably fast and I trust them. Also, they don't talk to me like I'm a dumb girl in a man's world (this matters in the realm of cars).

Where do I even begin? After everything that's happened, I will never trust this company with my…read morevehicle again. A few months ago, I brought my vehicle in for an oil change and was supposed to receive a tire rotation because I purchased my tires there. The tire rotation was never done, and no one told me my brakes were in serious condition until after I had already paid. Almost immediately after leaving, my brakes started making noise. I was told I had enough brake life to make it until my next oil change. That wasn't even close to true. Before I reached my next service interval, the brakes were grinding, and I was suddenly facing nearly a $600 brake and rotor replacement. If my brakes were already that close to failure, why wasn't I warned before they destroyed the rotors? Then, after paying for the repair, I was once again told I would "probably need brakes again" on the exact same side. That made absolutely no sense and only raised more concerns. The worst part came after my most recent visit. My vehicle started feeling like something was wrong, so I inspected it myself. I found one lug nut completely missing, and the rest were loose and barely holding the wheel on. I'm incredibly lucky my wheel didn't come off while I was driving. That could have cost me my life or someone else's. At this point, I have absolutely no confidence in the workmanship or safety standards at this shop. Between the missed tire rotation, the lack of warning about my brakes, the repeated issues with the same wheel, and the dangerously loose lug nuts, I cannot recommend this business to anyone. I strongly encourage every customer to inspect their vehicle before leaving because what happened to me should never happen to anyone.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.

This is a family owned business. The original owner, Raymond Scott, passed away in 2010, after…read moremany many years of automobile repair for everyone in Shockoe Bottom. Lewis Scott, his son is the owner now, and learned his trade having grown up repairing cars and trucks , etc. along with his three brothers. These people are fairly priced, they do excellent work that you can count on. Call ahead always. Because they are so busy! Also while visiting there, you will notice that this is a 100+ year old building, that was a stable in the early 1900's. The brick walls still have the partitions that show where each stall was. I know this family very well, because I am Lewis's older sister. You can trust my family to treat you right. ~Peggy Scott Edwards

Stopped by early to get a state inspection. The guy was friendly and quick. Even with a few ahead…read moreof me, I was in and out in 30 mins. Definitely recommend this place for state inspections.

Mr. Smitty took really good care of me on yesterday. My brakes locked up on me and I was 2.5 hrs…read moreaway from home. He was amazing from the first call to him until my car was dropped by the tow company. I'm so very grateful to Polo's for ensuring I was going to get home. He even asked that I check in when got home! Thank you, thank you!

You are better off taking your car elsewhere. Was under the impression they were fixing the…read moreentirety of the car. For the check engine light to come back on within exactly 50 miles of leaving the shop. Told it's not their problem. Was accused of clearing my own codes. The "manager" was disrespectful, and argumentative. They do not honor their work. These people are scammers.