My car broke down and I initially went through my insurance for a discounted towing price. Turned out there was no discount at all and I was on the hunt for a new tow company to help me out. Called around and I found Thomas Towing and Recovery. A friendly voice (Thomas) on the other end guaranteed I was in good hands and I was. Thomas gave me an estimate of when he would arrive which he did right on time. Not only that, he was the most reasonably priced company I could find. You can tell from the upkeep of his trucks that his service is professional. Top notch service for the fairest price, Thomas gives towing a good name! Responsible, responsive, and reliable. 10/10 would recommend him over any other company. read more

We called Thomas Towing in a pinch after another towing company bailed on our appointment. They were kind and professional on the phone and told us they'd be there in 45 minutes. He was right on time and was really helpful problem solving a tough situation - our car was stuck in an alley parking spot with no keys and the steering wheel was locked. Still, he got the car out in no time while also helping other people on the phone. It was such a relief after a stressful few days of a stuck car and a bad experience with another company. He took it to the dealership for us and told us he would give them all the information so we didn't have to go with him. So thankful for their services! read more

Hit a concrete block in the road which bent the rim and immediately flattened the tire. A friend of Thomas Towing & Recovery referred us to him as they were 3 1/2 hours out for an assist. Thomas was in the middle of two nearby pick ups from accidents when we called. He was able to still get to us within 30 to 45 minutes. He showed up not only with his truck but empathy for our situation, He worked with us to tow our vehicle to our regular automotive shop which was unfamiliar to him and also worked with us on receiving his payment which was highly reasonable. Will be recommending this tow company to family, friends, and anyone we see needs a tow. read more

Dear Thomas Towing Company, We experienced a recent accident on May 13 th. in the west end of Richmond. All things were done well by your firm and we received the help by your thoughtful employee Clint above the call of normal duty when we were getting our belongings from our car on May 15th. He provided willingness and above normal help to get into the rear of the damaged trunk which would have been impossible for me alone. Without a doubt I will not hesitate to call on your company again and recommend your company to our friends. Regards, Barry Hewitson Richmond, Virginia read more

Thomas got to me on 295N before AAA or my insurance carrier could. I had no ride back home (Sherriff would take me either) so the Thomas tow truck driver dropped me off at my HOUSE! and took my car to their lot. The next day I returned to the lot to empty my car and they helped me with that. I also discovered I had not emptied my entire car and they got my remaining things and put them in my mail box. Excellent customer service on the phone in person. You couldn't ask for better service or kindness in you worst moment...an accident. Jodi read more

I bought a classic land cruiser out in Norfolk but it wasn't completely road safe. I called Thomas Towing and Recovery and asked if he would drive all the way out to Norfolk, pick up the car, and tow it home to Richmond....ON MEMORIAL DAY! And he said yes!!!! And was a killer deal!!! I couldn't have done it myself with a uhaul truck and trail (and not been stressed out of my mind) for a better price. He and his team were super respectfully and responsive. If I ever need a tow, I'm calling them! read more

Wow! That's how I feel right now after dealing with Thomas and his work partner. My son who attends VCU ran out of gas today on Broad Street. He called me for help, I live six hours away in Bristol, VA/TN. Thomas and his work partner helped him get gas and primed his vehicle. I was so worried when I called Thomas. He was so nice to me, and helped my son get back on the road. Thank you both for being so kind and accommodating to me and my son!!! Great service. Bless you all!!! See Thomas!!! read more

I would recommend Thomas towing to anybody. He's come to my rescue twice. I told him the first time he towed one of my cars to the mechanic, I'd need him in like 2 months when I move to move my 2nd car with a bad engine.. and I called him, and he asked me when I wanted him to be there, I didn't even have to go meet him where my other car was, he went and got it and showed up with it when he said he would. He's always given me an unbeatable price and in a timely matter. read more

I needed a tow from a really tricky low-clearance parking garage. I called nearly 10 places around Richmond trying to find a tow truck that could fit into there and help me! The gentleman who runs this business was the first to say "yes" and knew exactly how to address the situation. The truck arrived on time and for a fair price. He was courteous and polite and expertly maneuvered my car out of there without a scratch. Could not recommend more! :) read more

My car died on 95 and I'm from out of state. I was waiting and waiting for another tow truck company and after 2 hours I decided to call around. Thomas Towing was there inside of 15 minutes. Quick, kind, even made sure I had a place to go and was safe. He took a picture after he dropped off the car at the service place and texted me. He made this terrible car experience so much better. HIGHLY RECOMMEND. read more

tFast,affordable and extremely helpful. They were there within 20 minutes and only charged me $100 when 3500 Dodge Ram Dooley broke down literaly 1 minute from my house.He also jump started my truck and it is now running again.The other towing company's wanted to charge over $130 and have ME pay for there tolls to get to me & thomas towing offered a lower price and the service was AMAZING! 5 starts lol read more

Super kind and helpful. My car wasn't starting for what I thought was a battery issue, they came out and helped me realize it wasn't a battery issue but probably a key issue. They could've taken my car to the shop to work on it and charge me a ton, but they let me go free of charge and just genuinely wanted to help. I'm super grateful they were who I called and I would recommend them to anyone. read more

My car broke down and needed someone to come pick it up fast. Thomas Towing and Recovery responded in a timely manner and resolved the issue. They recommend a local auto shop where they dropped the car off. The price was reasonable and as a college student that means everything. If your a vcu student and need towing service. This is the place you need to call. read more

I have needed roadside assistance multiple times and each time Thomas Towing has shown up to help me. I am so impressed with how quickly they've arrived each time and how fast their service was. Each driver that has come to help me has been so kind and so informative. I really appreciate everything they have done for me to keep me safe on the road! read more

These folks are absolutely the best. I was in a really bad accident and my vehicles towed to their lot on West Broad. I called and they got right with me to pick up all my things from the van. I had so much the very nice man had large black trash bags and helped me. If you ever need a towing service, I certainly recommend them. read more

Was an amazing help with towing my car the night of my accident. Called back a few days after to get the car towed to an auto body shop a hour away and my car was delivered beautifull. Abin was a great help with providing receipt and invoice documentation for insurance. Easy to communicate with and responds diligently. read more

My car was in an accident this past Saturday 08/14/21 . Thomas Towing & recovery was contacted to remove my damaged car the service was 100% and the driver was pleasant , helpful, and respectful of my property. Thank you for your service and I will be using your company again when ever needed . Thanks Annette E read more

My car broke down and I needed to get it to a repair shop fast . I looked at the reviews for this place and saw how great they were and decided to give them a call . Aben was great! He kept in contact with me the entire time , set me up fast with an appointment, and arrived early for me ! Excellent service read more

had to have my car towed from a wreck the driver was awesome met up with me twice to get stuff out of the car and even grabbed all my belongings and bagged them up for me some of them very important and so friendly even took great care to load the car incase it was saveable couldnt ask for better service read more